Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian

  2377 Gold Meadow Way Ste 100 Gold River, CA 95670-4444

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  FreeCreditReport.com

  PO Box 91119 Seattle, WA 98111

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  Experian Marketing Solutions

  601 Experian Pkwy Allen, TX 75013-3701

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  Experian Consumer Services

  Colton, CA 92324

Review Details

• Review fromAyushma K

  Date: 11/12/2023

  1 star

  Ayushma K

  Date: 11/12/2023

  I have no membership but got charged ***** membership fee on top of that there is no option to talk to someone to find whats going on.

  Experian Consumer Services

  Date: 12/06/2023

  After conducting a detailed search of our database, we are unable to locate the charges you reference in our systems using the information provided. In order to provide assistance, we are in need of additional information. Please provide us with the following:1.The complete credit or debit card number that was billed 2.A bank statement showing the charges from our company 3.The customer number or Member ID number associated with the membership in question Please fax the requested documents to: ************** ATTN: Experian Consumer Affairs (83562867)Or, you can mail to: Experian Consumer Affairs PO Box **** *****, ** ***** Our customers are very important to ** and we look forward to hearing from you with the information requested above. We apologize for any inconvenience. Thank you for your understanding and cooperation.

• Review fromJudith K.

  Date: 11/10/2023

  1 star

  Judith K.

  Date: 11/10/2023

  I just wanted to warn others!!! This is NOT a legit business!!! They have Tryed to charge my credit card numerous times for fake stuff not agreed to!!! DO NOT TRUST this site!!!

  Experian Consumer Services

  Date: 11/26/2023

  Thank you for writing and expressing your concerns.
  
  ConsumerInfo.com(R), **** (CIC, also known as Experian Consumer Services ECS) is an affiliated company of Experian(R), the credit reporting agency.  CIC offers a variety of credit monitoring products that include online access to consumers personal credit reports and scores.
  
  After conducting a detailed search of our database, we are unable to locate a membership for you, or the charges you reference, in our systems using the information provided.  In order to provide assistance, we are in need of additional information. Please provide us with the following:
  
  The complete credit or debit card number that was billed
  A bank statement showing the charges from our company
  
  Please fax the requested documents to:  **************
  ATTN:  Experian Consumer Affairs (REF# C82462449)
  
  Or, you can mail to:
  Experian Consumer Affairs
  PO Box 2390
  *****, ** 75013
  
  We appreciate the time you took to send us feedback regarding our website.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
  
  Our customers are very important to us and we look forward to hearing from you with the information requested above.  We apologize for any inconvenience.  Thank you for your understanding and cooperation.

• Review fromRobert K

  Date: 11/06/2023

  1 star

  Robert K

  Date: 11/06/2023

  Horrible service. If they do not know the answer to your question they will repeatedly hang up on you. The absolute worst.

  Experian Consumer Services

  Date: 12/06/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you on December 6, 2023, to assist with your concerns, but there was no answer. If you still need assistance with your concerns, please contact our representative using the contact information left for you by voicemail.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromConnie M

  Date: 11/06/2023

  1 star

  Connie M

  Date: 11/06/2023

  Its ridiculous that they will not let you speak to a specialist or a representative. The other thing is they keep changing my credit score not for the good, for the bad when nothing delinquent has happened with your credit or profile. I think this needs to be looked into. If nothing delinquent has happened, then how can they raise your credit score one month and lower it the next.

  Experian Consumer Services

  Date: 11/26/2023

  Thank you for writing and expressing your concerns.
  
  ConsumerInfo.com(R), **** (CIC, also known as Experian Consumer Services ECS) is an affiliated company of Experian(R), the credit reporting agency.  CIC offers a variety of credit monitoring products that include online access to consumers personal credit reports and scores.
  
  Our records indicate that you are currently enrolled in a complimentary membership with Experian CreditWorks Basic.  Your membership benefits currently include access to your Experian report and ****(R) Score once every 30 days, free of charge, as well as monitoring alerts which are updated daily.
  
  It is important to note that various scoring models are available in the marketplace and have different potential uses.  Experian CreditWorks Basic uses the **** Score 8 model developed by Fair ***** Corporation, which specializes in developing credit-scoring systems for lenders and other businesses.  The statistical calculation of this credit score,and the associated score factors, are proprietary to Fair ***** Corporation.
  
  The following disclosure is displayed on our landing page: Credit score calculated based on **** Score 8 model. Your lender or insurer *** use a different **** Score than **** Score 8, or another type of credit score altogether.  This disclosure is in close proximity with a link to a pop up window with additional information about **** Scores.  This information is also provided in our terms and conditions.  Many but not all lenders use **** Score 8.
  
  In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit-to-debt ratio, etc.  Credit scores are usually calculated based on the combination of all the credit factors in your credit report, and are not based solely on one single item or behavior.  Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.  Bankruptcies and charge-offs are other potentially negative items which can impact credit scores.
  
  Score calculations are based on information in your personal credit report and we cannot change the score; however, inaccurate information in your report can be corrected, which *** change your score.  If you feel that your score does not accurately reflect your credit history, please review your personal credit report.  If any information is inaccurate, you *** log on to www.experian.com/disputes or contact us at the toll-free number on your credit report to initiate a dispute.  Any supporting documents *** be uploaded securely at www.experian.com/upload
  
  For additional assistance, you *** call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****, ** 75013.
  
  We appreciate the time you took to send us feedback regarding our website.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
  
  We hope that the above information is helpful to you in considering this matter.

• Review fromDerek F

  Date: 11/04/2023

  1 star

  Derek F

  Date: 11/04/2023

  Experian sends me an email with monthly report and gives me a login link. I try to log in but cannot even though I have double checked the password. Their change pass word does not work also - it tells me ot try back later. If you call the robot answering you says it has limited ability to transfer you to a person and gives you the choice to use it or hang up. The worst customer service imaginable! On ********* there are multiple data breaches on Experian and here on the BBB website Experian is rated 1.08 on a 5 scale. I don't know how people can trust Experian to give accurate information. My credit rating is above 800 and I don't need Experian. I have signed up due to free use of Experian due to data breaches. If you receive an invitation, I recommend you disregard Experian. Avoid the frustration!

  Experian Consumer Services

  Date: 12/06/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you on November 11, 2023, to assist with your concerns, but there was no answer. If you still need assistance with your concerns, please contact our representative using the contact information left for you by voicemail.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromLisa Q

  Date: 11/01/2023

  1 star

  Lisa Q

  Date: 11/01/2023

  It would be great if there was a way not to do business with Experian, but if you're ever given the choice AVOID IT. Stick with companies that actually have people you can talk to when you need it. Their robot call center maze is designed to be impenetrable :/

  Experian Consumer Services

  Date: 11/28/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you on November 11, 2023, to assist with your concerns, but there was no answer. If you still need assistance with your concerns, please contact our representative using the contact information left for you by voicemail.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromTheresa F

  Date: 10/31/2023

  1 star

  Theresa F

  Date: 10/31/2023

  After subscribing to this credit reporting service for myself and my husband for over 3 1/2 years; along with using the Boost I decided that paying over $25/per subscription for both of us was a bit much a month. When we started we were paying about $10/per subscription and over the years I can understand going up and all but this was a steep price.I canceled the payment for both and just went back to the regular free to track our credit score. At that time we were constantly between ******* for both, mind you the same 2 credit cards had been on our credit for the past couple of years also. The boost was just tracking our payment, which hadn't change for those things it tracks.I checked our scores about 2 weeks after and all of sudden we were *** to under 500, both at at like 479 prospectively. I waited another week and checked again I got a message that I couldn't have my score calculated and my husband was at 427 or some crazy number. But every time I logged on it wanted me to reconnect my credit card to pay for the subscription.Now correct me if I am thinking this is shady; as long as we were paying you a fee you kept our scores up even though we were making payments and working on building our payment, but as soon as I ***'t want to pay your fee; you drop our score? So I am comparing that I paid you like a credit card on time monthly for 3 1/2 yrs and because I paid you off and ***'t use anymore we are being penalized and you lower our scores. Bad business!!

  Experian Consumer Services

  Date: 11/27/2023

  Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromKC C

  Date: 10/29/2023

  1 star

  KC C

  Date: 10/29/2023

  All of the credit bureaus Re pure fraud! I have had zero late pays, a great credit mix, perfect credit for over 6 years an I sit in the mid 600's. The current credit agencies are fraudulently reporting according to the **** guidelines!!! You f**** are fraudulent period! Pigeon holing individuals into categories of your own choosing!!! Sick of the **** BS!!!! Scammers, all of you. Experian, TransUnion, Equifax all falsely reporting correct credit standings for every consumer!

  Experian Consumer Services

  Date: 11/27/2023

  Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromSamantha M

  Date: 10/27/2023

  1 star

  Samantha M

  Date: 10/27/2023

  When I submited a credit freeze they never sent me the pin and every single time I tried to call I could never get past the robot who couldn't help me get the **** When I finally used another number for my membership they told me they can't help me. I called four separate numbers and none of them ( robots that refused to transfer me to a person) could help me get the pin that they did not send me. Meaning that if I ever want to unfreeze my credit with Experian I have no way to since i do not have the pin. Since they never sent it. Completely unethical.

  Experian Consumer Services

  Date: 11/22/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative contacted you to assist with your concerns on November 22, 2023. You informed our representative that your issue is resolved. You received your PIN and didnt have any additional concerns that needed to be addressed at the time of the call. Your concerns are important to us. If you are ever in need of help regarding your online membership or credit report, please contact us again for assistance.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromJennifer B

  Date: 10/26/2023

  1 star

  Jennifer B

  Date: 10/26/2023

  They over charge for a credit report they don't make it easy to cancel after 7 day free trial charged me almost 30 dollars they told me it was nonrefundable they are worse than ppl who steal identities just their way of being thieves

  Experian Consumer Services

  Date: 11/21/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a trial Experian CreditWorksSM Premium membership on October 1, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on October 26, 2023. Per your request, your paid benefits ceased, effective October 26, 2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on November 21, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.