Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian Consumer Services

  221 W 79th St Apt 3R New York, NY 10024-6229

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  Experian Consumer Services

  213 Willow Bend Ste. 152B Sacramento, CA 94203-0001

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  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

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  Experian Consumer Services

  475 Anton Blvd Costa Mesa, CA 92626

Review Details

• Review fromJeramy P

  Date: 10/02/2023

  1 star

  Jeramy P

  Date: 10/02/2023

  Experian, among the other credit agencies, sell your info to solicitors. I applied for a loan and got a million phone calls from very aggressive loan companies! Had to turn off my phone!

  Experian Consumer Services

  Date: 10/24/2023

  Your concerns are very important to us. It is important to note that Experian does not place or direct solicitation phone calls to consumers, nor do we ***** or deny credit. Each credit *****or makes such decisions based on its own guidelines. Consumer credit reporting agencies only store information from credit *****ors and information contained in public records and supply this information to other creditors.All national consumer credit reporting agencies provide names and addresses to companies that send offers of credit or insurance for which you *** qualify.To have your name removed from the prescreened lists of the national consumer credit reporting agencies, call 1-888-5OPTOUT ***************). Consumers who have previously exercised their right to opt-out *** have their names re-added to prescreen lists upon request by calling 1-888-5OPTOUT ***************) and selecting the option for opting in.Some marketers and individual reference services share names and addresses with companies that send catalogs or other mailings that *** interest you or help others locate you.If you would like to remove your name from future lists, then send your full name and address to:Direct ********************* Mail Preference Service PO Box 643 ******, ** ***** Experian ATTN: Consumer Services Department ************************************* ***** For additional assistance, you *** call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at PO Box ****, *****, ** *****. For more information regarding your credit and frequently asked questions, you *** visit ********************************************************************* hope this information is helpful when considering this matter.

• Review fromNgoc N

  Date: 10/02/2023

  1 star

  Ngoc N

  Date: 10/02/2023

  Terrible company. Mixed up my info with one of my family member's accounts. Never had that happen through Equifax and Transunion. Called customer representative and were told it will be resolved. A week later all my scores were wiped out on Experian. Called again to report this issue and now they are telling me I have no credit history in the past 6 months and I have to call each and every one of my credit card companies and that there is nothing they can do. They should've never made this mistake when they have the *** and DOB information.

  Experian Consumer Services

  Date: 10/24/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromAnthony S

  Date: 10/01/2023

  1 star
  The information on has it been authorize or permitted by me to be placed on the platform.

• Review fromIni E

  Date: 09/30/2023

  1 star

  Ini E

  Date: 09/30/2023

  This company is the absolute worst. The government should step in and shut them down. This company is in place to help people monitor and protect their credit. Yet, consumers actually need protection from Experian. For months I have been paying a monthly premium fee to Experian. I moved a few months ago and then suddenly they cant seem to verify my new address. The app kept telling me it was my bank not properly having the correct address info to match my Experian file. I call the bank and as expected they have the correct address on file. Im tired of call their customer ********************** line speaking to Indian speaking people. No offense but Experian customer ********************** team needs to be US based. Their employees have no compassion and do not listen whatsoever. They cut you off when speaking. I would give them 0 starts if that was an option.

  Experian Consumer Services

  Date: 10/23/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative attempted to contact you to assist with your concerns on October 23, 2023, but there was no answer. If you still need help, please contact our representative using the contact information provided to you via voicemail and email.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromChris M

  Date: 09/24/2023

  1 star

  Chris M

  Date: 09/24/2023

  It appears that you are dealing with a computer. Its impossible to talk to a real person. They report false information, are slow updating their information which is detrimental to your credit score. In addition they are constantly trying to sell you something whether it be their service, a advertisers credit card, they told me my loan was becoming due, I have not had a loan in six years. They downgraded my score on a balance that was paid in full. It should be illegal for to allow someone so much control of your finances without your knowledge or permission.

  Experian Consumer Services

  Date: 10/16/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

  Experian Consumer Services

  Date: 10/16/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJoe S

  Date: 09/23/2023

  1 star

  Joe S

  Date: 09/23/2023

  EXPERIAN IS THE WORST YOU CAN NEVER GET ANY HELP, YOUR CREDIT REPORT IS NEVER ACCURATE I FIXED MY CREDIT AND WITHIN A MONTH TRANSUNION AND EXQUIFAX UPDATED, TILL THIS DAY EXPERIAN STILL HASN'T UPDATED ALL THEY SAY IS DIPUTE I DISPUTE THE ACCOUNT AND WITHIN A COUPLE OF HOURS I RECEIVED A NOTIFICATION DISPUTE IS UPDATED BUT NOTHING HAS CHANGED ANNOYING COMPANY NEVER ANY HELP I WILL DEFINITELY BE CANCELLING MY MONTHLY SUBSCRIPTION WITH THEM

  Experian Consumer Services

  Date: 10/12/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJames S

  Date: 09/20/2023

  1 star

  James S

  Date: 09/20/2023

  Im trying to rebuild my credit I was on their website through the app something popped up saying subscribe to Experian, credit protection, etc. so I subscribe when they take my money I literally get nothing. The app displays no information and so when I called customer ********************** to complain about it and get a refund. She told me there was nothing she could do. And to think our livelihood depends on these crooks with no refund policy They get my money and I get nothing I guess the American way

  Experian Consumer Services

  Date: 10/09/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with an Experian CreditWorksSM Premium membership on September 20, 2023. The membership was not canceonsequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee at that time. Per your request, your paid benefits will cease, effective October 19, 2023. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on October 9, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromTwiz S

  Date: 09/20/2023

  1 star

  Twiz S

  Date: 09/20/2023

  They want your money and to s**** you. They are always late or last on reporting accurate up to date info. So your credit score is always lower and not accurate. It has bs collections still that came off and ones I paid off. I will be reporting this foreign ran hustle to the proper authorities

  Experian Consumer Services

  Date: 10/09/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromStephanie H

  Date: 09/19/2023

  1 star

  Stephanie H

  Date: 09/19/2023

  I didn't have any issues until I opened up an Experian account. Now I have several fake accounts identity theft with my social security number stolen trying to file a income tax return which I just got a letter from the **** hundreds of soft inquiries under Experian, and several places I have no idea who they are because I didn't do it. My data has been breached. None of this has never happened and I have never had this problem until I opened up this Experian account. My phone has been hacked emails that doesn't matter if I delete the whole ****** account change the email account and put it under a fake name account they still find me under a new phone number that I have. I feel like the whole rug has been pulled out from underneath me. They have even been taking money out of my checking account. I feel like my whole world has been taken from me

  Experian Consumer Services

  Date: 10/08/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company *** verify the account item as accurate, or they *** ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.Additionally, to help secure your credit information, you can place a Security Freeze on your credit file. A security freeze on your credit report prohibits us from releasing any information in your credit reports without your express authorization. A security freeze is designed to prevent credit, loans, and services from being approved in your name without your consent; however, using a security freeze *** delay, interfere with, or prohibit the timely approval of any subsequent requests or applications regarding a new loan, credit, mortgage, insurance, government services or payments, rental housing, employment, investment, license, cellular phone, utilities, digital signature, Internet credit card transaction, or other services, including an extension of credit at point of sale. There is no fee for placing or removing a security freeze on a credit report. To request a security freeze, log on to www.experian.com/freeze, call 1 888 EXPERIAN ***************) or send all of the requested information to Experian Security Freeze, P.O. Box ****, *****, ** *****, or by overnight mail to Experian, 701 Experian Parkway, *****, ** *****. I hope the above information is helpful to you in considering this matter.

• Review fromDoris L

  Date: 09/18/2023

  1 star

  Doris L

  Date: 09/18/2023

  I signed up for experian boost 3 months ago to start reporting payments that were approved from their list of merchants. However, after 3 months they were only able to add one of my accounts. I spoke with multiple people to advise of the three accounts that should be reporting and they still have not been able to report it correctly. Instead, they have decreased my score. I am so disappointed in the company because they are quick to take 20 40 points for an inquiry but only add 2-3 points for a positive reporting.

  Experian Consumer Services

  Date: 10/08/2023

  Experian Boost is also a complimentary product of Experian. Using payment data from a customers connected bank account, ********************** Boost allows consumers the opportunity to add non-traditional credit accounts (such as utility and communications accounts) to the consumers report. The addition of this monthly payment data *** result in improved scores for some consumers.The following disclosure appears on our landing page, in close proximity to the link to start the enrollment process: Results *** vary. Some *** not see improved scores or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost.The following disclosure appears in our Terms and Conditions, under the subheading, EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS: While adding records of recurring payment history to your Experian credit file has the potential to positively impact your **** 8 Score based on Experian data, as well as other scoring models that consider this data (including certain other **** Scores such as your **** Score 9 based on Experian data), please note that results *** vary and not all consumers *** receive a positive impact to their credit score(s) and Experian cannot guarantee or predict with certainty the amount of any score change. Some consumers *** experience no change to their credit score(s), while a small percentage of consumers *** experience a decline in their credit score(s). Due to the complicated methodology used to calculate credit scores, Experian is unable to provide you with details for why your score(s) did not change or decreased. You *** immediately delete accounts added through your Experian Boost account at any time.Our team is working to make enhancements that will enable Experian Boost to capture more utility and telecom payments for our customers. I am submitting your feedback so we *** use it to improve our products and services. While we do not have a timeline for your specific issue, you *** keep your bank account connected so we *** notify you via email when we detect additional utility or telecom payments. Further, regarding scores, it is important to note that various scoring models are available in the marketplace and have different potential uses. Experian CreditWorks uses the **** Score 8 model developed by Fair ***** Corporation, which specializes in developing credit-scoring systems for lenders and other businesses. The statistical calculation of this credit score, and the associated score factors, are proprietary to Fair ***** Corporation.Designers of credit scoring models review a set of consumers - often over a million - who opened loans at the same time and determine who paid their loan and who did not. The credit profiles of the consumers who defaulted on the loans are examined to identify common traits they exhibited at the time they applied for the loan (such as number of open accounts; amount of outstanding balances; number and severity of late payments; type, number and age of accounts; recent inquiries, etc.) The designers then build statistical models that assign weights to each variable, and these variables are combined to create a credit score.In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit-to-debt ratio, etc. Credit scores are usually calculated based on the combination of all the credit factors in your credit report, and are not based solely on one single item or behavior. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors. Score calculations are based on information in your personal credit report and we cannot change the score; however, inaccurate information in your report can be corrected, which *** change your score. If you feel that your score does not accurately reflect your credit history, please review your personal credit report. If any information is inaccurate, you *** log on to www.experian.com/disputes to initiate a dispute. Any supporting documents *** also be uploaded securely at www.experian.com/upload For additional assistance, you *** call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****, ** *****.