Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian Consumer Services

  2544 Ashbrooke Dr Lexington, KY 40513-1431

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  Experian Consumer Services

  PO Box 1829 Agoura Hills, CA 91376-1829

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  ProtectMyID.com

  PO Box 22 Allen, TX 75013-0001

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  Experian

  1100 NW Loop 410 San Antonio, TX 78213-2263

Review Details

• Review fromPatricia B

  Date: 08/12/2023

  1 star

  Patricia B

  Date: 08/12/2023

  Can't reset password except by mail! I saw an advertisement on TV that Experian can help manage monthly subscriptions. Went to website to check on it. When I put in my email it said welcome back. I forgot I had an account with them, so I don't remember password. Evidently had different phone number back then too. So site tells me to 1) call customer ********************** or ** mail request. Why even list phone number if you can't change your phone number or reset password by phone? I think they just enjoy enraging people.

  Experian Consumer Services

  Date: 08/27/2023

  Thank you for writing and expressing your concern regarding your membership with Experian.After conducting a detailed search of our database, we are unable to locate a membership for you in our systems using the information provided. Our records do not indicate that you have an Experian membership.To enroll into an Experian membership, please visit www.experian.com.Our customers are very important to us. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromto w

  Date: 08/08/2023

  1 star

  to w

  Date: 08/08/2023

  Just received a notice to use www,experanidworks.co/3bcredit website to enroll in a free 2 yr monitoring due to Global Atlantic vendor breach. . Website as of 8/8/23 does not allow enrollment after 5 attempts. Error message i got 5 times was "Unknown Error. Please return to enroll login". Called and waited 24 mins on line for Customer Rep who knew nothing about website not working. Was transferred to a phone rep to enroll and waited another 20 minutes on hold with no indication how long the wait is. Experian does not care1

  Experian Consumer Services

  Date: 08/17/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Let ********* you, your experience is not in accordance with our policies. We will take the appropriate steps to prevent a reoccurrence of events.Our records indicate that you successfully enrolled into your complimentary Experian IDWorksSM membership on August 8, 2023. At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromWilliam M

  Date: 08/04/2023

  1 star

  William M

  Date: 08/04/2023

  I've been having an issue with my EXPERIAN FICO Score, not withTransunion or Equifax. Experian lowers my fico score by exactly 31 points every 2-3months for the past 2years for2-3 weeks then raise it back to my normal score.This Agency must be Regulated .Don't Use Or Trust Experian Fico Score. It doesn't make any sense for my Fico score to fluctuate by the same amount every 2-3 months when I don't do anything differently. My fico score does not fluctuate with the other agencies. When I contact them they claim that I'm late on paying my bills or blame the agencies that report to them. They also claim that they get their Fico score From a dfferent agency and they just report it. Someone is playing games , either Experian or the Agency they get their credit score from.I urge everyone to check their Experian Fico score.regularly.,not to trust them. These agencies are not regulated by any federal agencies, consequently you can't report them to anyone and they take advantage of it. Let's make sure they are regulated by the ****************** and they don't take advantage of the public!! The agency that reports my fico score to Experian is programed to automatically fluctuate my fico score by 31 points regularly.My credit report is excellent.

  Experian Consumer Services

  Date: 08/13/2023

  Thank you for writing and expressing your concern regarding your FICO with Experian. Our records indicate that you ordered a credit report along with a complimentary Experian CreditWorksSM Basic membership on December 7, 2019. The membership allows access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromNathalie M

  Date: 08/04/2023

  1 star

  Nathalie M

  Date: 08/04/2023

  To whom it may concern I created a free account on **********************'s website on October 16 2018 I no longer use this Account anymore Im not happy and no longer satisfied with the services I no longer use Credit I no longer have a Credit Score and the past few months I have made phone calls to Experian I have emailed them and just recently I sent them a Letter Certified By US postal Mail And they still Keep Refusing to Terminate the Account that I have with them I have asked them Repeatedly to Delete my Account and they keep Refusing to TERMINATE THE ACCOUNT I have expressed to them Repeatedly that I Have NO use for the ACCOUNT ANYMORE.

  Experian Consumer Services

  Date: 08/13/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a complimentary Experian CreditWorksSM Basic membership on November 16, 2018. This membership allowed access to your Experian Credit Report every 30 days at no charge. Per your request, your membership was cancelled, effective June 6, 2023. At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromAnn M

  Date: 08/02/2023

  1 star

  Ann M

  Date: 08/02/2023

  I give Experian GRADE F.. due to identity theft wanted to Freeze of letting anyone opening ********** and do fraud.. ALL you get is AI or whatever they use.. I could not get nothing done ( while fraud can be going on while I am wasting my time with a machine press 1 press 2 NEVER A AGENT.. then the computer tells me to go Experian.Com no better! IT is horrible. ******************** TOOK CARE IF IT IMMEDIATELY!!

  Experian Consumer Services

  Date: 08/13/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit www.experian.com/freeze. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. If *********************** cannot or choose not to access our online services, they can contact us by phone *************) or mail (ECA, PO Box ****, *****, ** 75013).We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

• Review fromMichael O

  Date: 07/28/2023

  1 star

  Michael O

  Date: 07/28/2023

  Terrible company, never bothered to verify the information they were sent by a bank that sent the wrong social security number. They automatically uploaded that wrong number with my name and they didn't take responsibility for not verifying it. Now it will take 30 days and the use of snail mail to correct an error I never made because it it will take them 30 days to verify something that they should've done in the first place. Don't use them!!! Also outdated, with calls, fax, and email systems to receive and send information.

  Experian Consumer Services

  Date: 08/03/2023

  Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for Experian(R):Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.I hope the above information is helpful to you in considering this matter.

• Review fromHeather M

  Date: 07/28/2023

  1 star

  Heather M

  Date: 07/28/2023

  Your company is horrible. I can never log in. Just reset my password 5 times, and cannot get anyone on the phone. U have the wrong phone number for me to get a text. I am unable to fix this. Can't believe ***************** represents your company. Don't want to leave any stars, but cannot leave a review without doing so.

  Experian Consumer Services

  Date: 08/02/2023

  Thank you for writing Experian(R) about your login concerns.Our records indicate you are enrolled in our complimentary Experian CreditWorksSM Basic membership since May 7, 2019. Our agent has reached out to you by email to obtain the correct phone number so that she can give you a call and assist with logging you into your membership successfully. Please respond to that email for assistance.We hope this information is helpful when considering this matter.

• Review fromCynthia D

  Date: 07/26/2023

  1 star

  Cynthia D

  Date: 07/26/2023

  I've called 2 different numbers repeatedly to find out why there's a credit freeze on my account. The automated system actually says it cannot transfer me to a "specialist". Once I accidentally got through to a recording that said the call center was closed (in the middle of a work day)?? The system is useless and says you have to go online, but they have a phone number from many years ago that they want to text me on, that now belongs to someone else I am sure, and no alternative method to verify identity. In fact, when you click "prove it's me another way" guess what it tells you? to call the number that offers zero help!! What a bunch of idiots. But hey why should they care about causing people problems when they're making money off of our information? I wish them to be on the losing side of many lawsuits.

  Experian Consumer Services

  Date: 08/01/2023

  We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit www.experian.com/freeze. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score once every 30 days, along with monitoring alerts which are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, as well as submit disputes and review dispute results. If consumers cannot or choose not to access our online services, they can contact ** by phone *************) or mail (ECA, PO Box ****, *****, ** *****).

• Review fromElizabeth L

  Date: 07/26/2023

  1 star

  Elizabeth L

  Date: 07/26/2023

  My Experian score has been 110 points lower than the other agencies used and yet the information is the same. You deliberately depress your scoring to try and get people to sign up for your service. Absolutely disgusting

  Experian Consumer Services

  Date: 08/01/2023

  Thank you for expressing your concerns regarding the FICO(R) Score 8 included in your membership. We realize that you may have seen a discrepancy in the score you received from a lender related to your credit application and the score provided as part of your membership. We try to make it a point to inform our customers that various scoring models are available in the marketplace and have different potential uses. For instance, we include a disclosure on our site describing the score provided with the credit monitoring membership you purchased.Here, the score that is provided as part of your membership is the FICO(R) 8 model based on Experian(R) data. It is a score that many lenders use in the credit application decision-making process. FICO(R) Scores, ranging from 300 to 850, are developed by Fair ***** Corporation which specializes in developing credit-scoring systems for lenders and other businesses. This can help you see and understand how lenders may view your credit worthiness. It is used by many lenders and is indicative of your overall credit risk. Certain industries may use custom credit scores that are tailored to their specific needs. The custom scores may be unique to a specific industry, such as mortgage lending or auto lending. These custom scores may be created based on information found in credit reports together with other information from the lenders own portfolio, such as account history. We hope that this provides you some clarity as to the discrepancy between the two scores you received and the various scores available in the marketplace.

• Review fromVasant K

  Date: 07/26/2023

  1 star

  Vasant K

  Date: 07/26/2023

  Atrocious. One of the worst ever I have had to deal with.1. Very careless in dealing with critical credit information - this is a danger to millions. Case in point - you will get emails with other people's credit reports living in other countries ! That alone should be enough to shutdown the company.In addition - 2. The customer ********************** representatives though polite are not knowledgeable - just hopeless.3. If you are put on hold - then than means your call is effectively over.4. The *** system is terrible - just does not work at all.Item 1 alone has to invite further scrutiny from the authorities - clearly they do not have the technology to secure your information.Not sure which govt agency oversees this kind of business, hopefully someone will look into it.

  Experian Consumer Services

  Date: 08/03/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Let ********* you, your experience is not in accordance with our policies. We will be addressing these concerns and will take the appropriate steps to prevent a reoccurrence of events.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.