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Experian Consumer ServicesThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 302 Customer Reviews
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Review fromCh H
Date: 09/11/2024
1 starCh H
Date: 09/11/2024
No live agent and the auto service cant understand anything this is so unprofessional, when you are calling this company its usually cause something wrong and its IMPOSSIBLE to rectify. 0 out of 10 service. 40 min lost and nothing done at allExperian Consumer Services
Date: 09/13/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. We appreciate your feedback and have noted your concerns. You can reach out to us by mail. You can email our customer ********************** at ******************************************* Thank you for your understanding in this matter.Review fromJamie J
Date: 09/05/2024
1 starJamie J
Date: 09/05/2024
Horrible, or should I say NO, Customer **********************. The automated system for support is absolutely useless. I was not able to log in to my account, so I tried reset the *** The site said my information does not match their records. Seems odd that they do not show I have an account but still sends emails to the account that supposedly does not exist ?? The automated system gives me the option the get help from the website but the only way to get help, according to them, is to click on Log In and reset my info. Problem is when I try to log in it will not let me, and when I try to reset the ** and/or USERNAME it says its going to send me a code and asks for my cell #. I give the # and it says it sent the code but no code ever shows up. I tried to "resend the code" at least half dozen times but still no code ever showed up. When I ask the automated system for an Agent it says they can only transfer to an agent under certain circumstances but never explains what those circumstances are and then just sends me back to the main menu.Experian Consumer Services
Date: 09/06/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit www.experian.com and create a new membership.Review fromRonald B
Date: 08/23/2024
1 starRonald B
Date: 08/23/2024
Very bad customer **********************. Their representatives do not know much, and when you ask to speak to someone else, they put you on very long holds.. - it seems deliberate, designed to encourage you to hang up. I lost over 20 minutes today without getting any information.Experian Consumer Services
Date: 08/26/2024
Thank you for expressing your concerns regarding Experian(R). After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. To better assist us in locating an account, we are in need of additional information. We would appreciate if you can provide us with the following:a. copy of your social security card b. copy of your drivers license Please fax any supporting documents to: **************. ATTN: Experian Consumer Affairs (Complaint ID: ************, you can mail to: ******************************* Our customers are very important to us and we look forward to hearing from you with the information requested above.Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.Thank you for your understanding and cooperation.Review fromMaurice W
Date: 08/11/2024
1 starMaurice W
Date: 08/11/2024
BBB, I noticed on my consumer report under my personal information there's an address list on there that I never resided in I've disputed that address 6 times I've uploaded my Driver's License, and my Lease agreement, I fill that this is Discrimination because of my identity on my Driver's license. And I refuse to be treated like this. I've already contacted my Attorney about this matter. I will attach the document proof. That is not my address and I've never resided there. I want confirmation that the address has been removed to my email address on file The address listed on there is *********************************************Experian Consumer Services
Date: 08/13/2024
Thank you for writing and expressing your concern regarding your membership with CreditWorksSM. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: ***************************** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via U.S. postal mail:Equifax LLC P.O. Box ****** ***************** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via U.S. postal mail:TransUnion Consumer Solutions P.O. ******************** ********** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.Review fromKathleen H
Date: 07/30/2024
1 starKathleen H
Date: 07/30/2024
*** received an alert to my ssn being compromised. *** called this agency only to not be able to speak to a human, but to AI. I was told my option was to get a mail response in 10 days. This gives the criminals ample amount of time to continue to use my identity. What protection I have if I cant depend on the agency to provide me with immediate action.Experian Consumer Services
Date: 08/05/2024
Thank you for contacting us regarding creating a membership on our Experian(R) website. Our records indicate that you do not have an active membership. To enroll, please visit www.experian.com and create a new membership.Review fromRobert W
Date: 06/07/2024
1 starRobert W
Date: 06/07/2024
Experian consumer credit booster app is fake its not a real score they lie to you to get you to pay them money while the whole time they are not report what actual credit card companies and loan agents see accounting to experian my score is 620 in reality I have no score on file false information in order for them to scam you outta your money while reporting you as a risk to actual companys and let creditors just ruin your credit and collection companys report you in negative and you dispute it they side with creditor automatically they need shut down and jailed for lying to Americans and ruining their lives over false reporting of credit scoresExperian Consumer Services
Date: 06/10/2024
Thank you for reaching out regarding your concerns with Experian BoostTM. Experian BoostTM works by connecting with a customers financial institution via their online banking account for the purpose of scanning for eligible utility and telecom payments. Eligible accounts include utility or telecom with at least three bills paid from the connected bank account over the last six months. Experian Boost only picks up online payments as well. While we do our best to work with as many financial institutions and utility/communications providers as possible, we are unable to guarantee connectivity with all such accounts. The following disclosure appears on our landing page, in close proximity to the link to start the enrollment process for Experian Boost: Results may vary. Some may not see improved scores or approval odds. Not all lenders use Experian(R) credit files, and not all lenders use scores impacted by Experian Boost. You may attempt to reconnect your financial institution to Experian Boost at a later time. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.Review fromPatrick G
Date: 05/01/2024
1 starPatrick G
Date: 05/01/2024
Fraudulent credit reporting and scoring tactics. In a ten day span my credit score was reduced by 29pts with no explanation whatsoever.Experian Consumer Services
Date: 05/09/2024
Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.Review fromDennis O
Date: 04/26/2024
1 starDennis O
Date: 04/26/2024
Zero stars. The company is garbage! They steal your info and send it to every lender in the country to call you one right after another.Experian Consumer Services
Date: 04/30/2024
Thank you for informing us of your recent experience with Experian(R). Experian(R) prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships. We hope the above information is helpful to you in considering this matter.Review fromGary H
Date: 04/04/2024
1 starGary H
Date: 04/04/2024
Worst company I have had to deal with.They will not give you personal help only phone prompts that lead nowhere.Experian Consumer Services
Date: 04/10/2024
Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorksSM. We did speak to you today, April 10, 2024 at 3:10 PM CT and confirmed that your issue with logging into the website is resolved. At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectationReview fromShon J
Date: 03/12/2024
1 starShon J
Date: 03/12/2024
Wasted and hour of my time in a revolving cycle with the automated system to get nothing. You cant talk to a human for tech support and I call the business line to get help for tech support. They said they cant help or answer questions. My only question was is something wrong with the website. They refused to answer and there isnt anything on the website saying anything. They know how to waste time and be less efficient. Great job.Experian Consumer Services
Date: 04/05/2024
Thank you for writing and expressing your concern regarding your membership with Experian(R). Our representative left a voicemail requesting to reach you at 2:19 PM CST, April 5, 2024. At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence.
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