Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian Consumer Services

  221 W 79th St Apt 3R New York, NY 10024-6229

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  Experian Consumer Services

  213 Willow Bend Ste. 152B Sacramento, CA 94203-0001

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  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

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  Experian Consumer Services

  475 Anton Blvd Costa Mesa, CA 92626

Review Details

• Review fromSimone T

  Date: 02/24/2024

  1 star

  Simone T

  Date: 02/24/2024

  Dishonest about cancellation policy. I made a reservation with the assurance I could cancel up until the reservation, and then Experian refused to let me cancel, giving me no way to do it myself online or over the phone. They violated their own cancellation policy and are acting like they don't understand why I want a refund.

  Experian Consumer Services

  Date: 04/04/2024

  Thank you for your correspondence and for the opportunity to respond to your concerns. To better assist us in locating this information, we are in need of additional information. We would appreciate if you can provide us with the following:a. Full credit card number being billed b. Bank statement indicating card being billed Please fax any supporting documents to: **************. ATTN: Experian Consumer Affairs (Complaint ID: ***********, you can mail to: ECA PO Box 2390 *****, ** ***** Our customers are very important to ** and we look forward to hearing from you with the information requested above.Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.Thank you for your understanding and cooperation.

• Review fromBob F

  Date: 02/12/2024

  1 star

  Bob F

  Date: 02/12/2024

  This is the absolute worst of the three credit bureaus. Always two months or more behind in reflecting changes in your score and they are consistently 30 to 40 points lower than Equifax and TransUnion with the very same information. Someone needs to start a class action lawsuit against this company for costing consumers money with their low credit scores.

  Experian Consumer Services

  Date: 02/14/2024

  Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report may change often. Differences in your score may be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. Here, the score that is provided as part of your membership is the FICO(R) 8 model based on Experian(R) data. It is a score that many lenders use in the credit application decision-making process. FICO(R) Scores, ranging from 300 to 850, are developed by Fair ***** Corporation which specializes in developing credit-scoring systems for lenders and other businesses. This can help you see and understand how lenders may view your credit worthiness. It is used by many lenders and is indicative of your overall credit risk. Certain industries may use custom credit scores that are tailored to their specific needs. The custom scores may be unique to a specific industry, such as mortgage lending or auto lending. These custom scores may be created based on information found in credit reports together with other information from the lenders own portfolio, such as account history. The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromYalonda D

  Date: 01/16/2024

  1 star

  Yalonda D

  Date: 01/16/2024

  This is the worst company ever you can not get a live person on the phone then once they get on the phone they do not work with you they are totally against you items that should only be on your credit for 7 years "no actually its 10 years we can not remove anything" this was the reply to everything i mention he said "no it can not be removed" for every item i Disputed it was "10 years" sad

  Experian Consumer Services

  Date: 01/19/2024

  Thank you for expressing your concerns regarding CreditWorksSM.Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromErin G

  Date: 01/11/2024

  1 star

  Erin G

  Date: 01/11/2024

  Near impossible to speak with a live agent. When I was connected to a live agent, she disconnected the call when I explained my issue. All of the consumer facing interface shows my credit report freeze status as unlocked, but my lender is still having trouble completing a soft pull. The customer ********************** model at ********************** is atrocious.

  Experian Consumer Services

  Date: 01/16/2024

  We apologize for any inconvenience our hold times caused you. We show that you successfully were able to remove your freeze on January 9, ****. The creditor was able to successfully pull a copy of your credit report to further assist you. We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit www.experian.com/freeze. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score once every 30 days, along with monitoring alerts which are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, as well as submit disputes and review dispute results. If consumers cannot or choose not to access our online services, they can contact ** by phone *************) or mail (ECA, PO Box ****, *****, ** *****).

• Review fromKathleen B

  Date: 01/10/2024

  1 star

  Kathleen B

  Date: 01/10/2024

  I was called by an individual claiming to be an employee of Experian. He stated my credit profile was compromised and someone in ******** tried to open two credit cards using my social security number and other personal information. It sounded legitimate and the individual stated he was resolvong the issue for me. After he allegedly removed nefarious identity theft, he stated to hold the line while I transfer to the validation department. When on the line with the vaildation department, the individual appeared to have access to all of my financial records. It then became apparent to me that services which I did not want or need were being pushed by the individual. I would have just left it there as an agressive sales person and terminated the call. However, the Experian employee called back and stated "that the credit card companies were illegally charging us high interest rates and that our allowance of that was also illegal". He suggested that what I was doing was "illegal" by not allowing him to service the credit card debt. I was appalled. It was like a bolier room sales pitch. Experian needs to change thier methods of hard selling to senior citizens. I publish this statement so other senior citzens do not subscribe to services they do not want or need. When I attempted to follow up with Experian to determine the validity of the call, it was impossibe to speak to any representive.********

  Experian Consumer Services

  Date: 01/16/2024

  Thank you for expressing your concerns regarding Experian(R) Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromJohnna Lisa F

  Date: 01/09/2024

  1 star

  Johnna Lisa F

  Date: 01/09/2024

  Take the bot off it does not have what I am looking for and it doesnt transfer to customer **********************. Its a terrible service I only had 2 options and it took me in circles and 0 should be to speak to a customer representative.

  Experian Consumer Services

  Date: 01/16/2024

  We apologize for any inconvenience our hold times caused you. We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.

• Review fromLEEN O

  Date: 01/02/2024

  1 star

  LEEN O

  Date: 01/02/2024

  YOU CANNOT GET IN TOUCH WITH A LIVE PERSON, AND THE COMPUTER VOICE ONLY GIVE YOU TWO CHOICES WHICH ARE COMPUTER RESPONSES. "I NEED TO TALK TO A LIVE HUMAN BEING, BECAUSE I HAVE A SITUATION THAT REQUIRES A HUMAN BEING. THE "TWO CHOICES" DO NOT PERTAIN TO MY SITUATION. GIVE ME A HUMAN BEING PLEASE!!!

  Experian Consumer Services

  Date: 01/09/2024

  Thank you for expressing your concerns regarding Experian(R). After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. To better assist us in locating an account, we are in need of additional information. We would appreciate if you can provide us with the following:a. Full credit card number being billed b. Bank statement indicating card being billed Please fax any supporting documents to: **************. ATTN: Experian Consumer Affairs (Complaint ID: ***********, you can mail to: ECA PO Box **** *****, ** ***** Our customers are very important to ** and we look forward to hearing from you with the information requested above.Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company. Thank you for your understanding and cooperation.

• Review fromAndrew S

  Date: 12/28/2023

  1 star

  Andrew S

  Date: 12/28/2023

  Experian is far away the worst of the 3 bureaus to deal with. Their website consistently throws errors when trying to log in, and provides a phone number that does not let you speak with a human, but continually redirects you to their broken website. I am INFURIATED that I cannot access my account when they are stewards of my information. Worse yet, they are bad stewards: because their data is outdated, someone fraudulently applied for credit in my name using information over a decade outdated. I cannot even log into the website to process a dispute or update my info.Experian is a garbage company and I hate that I have no choice but to interact with them.

  Experian Consumer Services

  Date: 01/29/2024

  Thank you for writing and expressing your concern regarding your membership with Experian(R) CreditWorks SM. We did notice you were able to successfully login on January 8, ****. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation. I hope the above information is helpful to you in considering this matter.

• Review fromAaron C

  Date: 12/26/2023

  1 star

  Aaron C

  Date: 12/26/2023

  I had someone about 8 years ago change my mailing address without my permission to another state. I never lived in that state ever. I took all the required steps for all the credit monitoring companies as well as creating and forwarding a police report. I have contacted Experian at least 3 times to get the address removed by filing a dispute. I looked at my Experian report and found the disputed address back on my report. I also tried to call and talk to a operator (complete waste of time).

  Experian Consumer Services

  Date: 01/02/2024

  We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to dispute inaccurate information on your credit report. However this complaint is handled in a different Experian(R) office and we have forwarded your correspondence to the following division for review and response.Experian(R)P.O. Box **** ****** ** ***** Toll Free Telephone Number: ************ Because we are unable to assist with this issue, it is recommended that you contact Experian directly. Thank you for allowing me to assist you in this matter.

• Review fromIan W

  Date: 12/26/2023

  1 star

  Ian W

  Date: 12/26/2023

  1. I'm pretty sure that they have 2 accounts for me, and even though I have been attempting to get clarification on this ,not one customer ********************** representative has been willing to do anything more than transfer me for an hour or disconnected or both.2. I am consistently ignored, treated as though I am worthless or just don't have any intelligence. 3. Even in email correspondence given answers that are not pertinent to my questions or concerns regarding boosts,connectivity with my personal bank accounts, (message states the issue is on the side of experian) 4. ****, incapable of communication in English whether speaking or listening witch is important because it involves how my insured licensed business operates. 5. I have been polite despite the numerous issues and grievances that I feel are justified and need to be addressed like 3 months ago when I started to like I was not being properly represented. 6. Despite all this repeated offensive management of my financial situation challenge anyone who cares about the way this company is represented to find an instance of me being rude, abrasive, impolite fowl, unprofessional. You can't because I am not. 7. I received a letter from an organization that was responsible for my information leak and giving 2 years of premium service despite my documents and having all need confirmation codes still do not have what twice I have spent hours attempting to actually get the service and have a working clear and concise accurate analysis of my financial situation. 8. The app malfunctions constantly and has serious flaws in what it takes and uses in my regard and that is causing me to be robbed of the same equality in spending or borrowing or investing that I feel others may enjoy. Its not personal I don't matter. I'm so frustrated after the way I have been disregarded and financially damaged by this companies disconnected calls after an hour misrepresentation of my inquiries or condescending rude employee's

  Experian Consumer Services

  Date: 01/09/2024

  Thank you for writing and expressing your concern regarding your membership with Experian(R) Premium. We pride ourselves on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. We do not show that you have two memberships with Experian. While we do our best to work with as many financial institutions and utility/communications providers as possible, we are unable to guarantee connectivity with all such accounts. The following disclosure appears on our landing page, in close proximity to the link to start the enrollment process for Experian Boost: Results may vary. Some may not see improved scores or approval odds. Not all lenders use Experian(R) credit files, and not all lenders use scores impacted by Experian Boost. The following disclosure appears in our Terms and Conditions, under the subheading, EXPERIAN BOOST ADDITIONAL TERMS AND CONDITIONS: Experian Boost may not be able to obtain data from all of your financial accounts. If we lose connectivity to your Linked Accounts for any reason, including incorrect banking credentials, you understand that ECS will not be able to access such data for use in Experian Boost, and dormant data may be removed from your Experian credit file as provided herein. Even if dormant data is removed from you Experian credit file, ECS and Experian may continue to store your Consumer ************************ for the purposes identified above. In addition, please note that Experian Boost may be subject to service disruptions, and ECS makes no warranty as to the availability of Experian Boost. You may attempt to reconnect your financial institution to Experian Boost at a later time. Let us assure you, the statements made to you by our representative are not in accordance with our policies. We will be addressing these allegations directly with the representative and will take the appropriate steps to prevent a reoccurrence of events. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.