Reviews

This profile includes reviews for Experian Consumer Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Experian Consumer Services has 28 locations, listed below.

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  Experian Consumer Services

  535 Anton Blvd Ste 100 Costa Mesa, CA 92626-7199

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  Experian Consumer Services

  221 W 79th St Apt 3R New York, NY 10024-6229

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  Experian Consumer Services

  213 Willow Bend Ste. 152B Sacramento, CA 94203-0001

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  Solstice Custom Homes

  5740 SW Arrow Wood Ln Portland, OR 97225-1330

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  Experian Consumer Services

  475 Anton Blvd Costa Mesa, CA 92626

Review Details

• Review fromDalena W

  Date: 12/01/2023

  1 star

  Dalena W

  Date: 12/01/2023

  Customer service is completely nonexistent. I needed to freeze my account a few months ago and now I am unable to log into my account, I cannot retrieve my password because they no longer recognize my email or phone number. I have spent an hour going through 4 different customer service numbers only to be stuck in a loop with no way to speak to a live agent. I cannot transfer utilities until my account is unlocked. I can't unlock my account online or without the help of a live agent. I cannot even find an online chat option. I tried just creating a new account sign in and after entering all of my information I received an error page their system had an internal error. I am stuck and there is zero assistance from this company.

  Experian Consumer Services

  Date: 12/20/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Our representative contacted you to assist with your concerns on December 20, 2023. Your issue appears to be resolved. Our records indicate you successfully accessed your membership on December 1, 2023. If you are still in need of assistance with this issue, please contact our representative using the contact information provided to you by voicemail message.At this time, we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromLillian K

  Date: 12/01/2023

  1 star

  Lillian K

  Date: 12/01/2023

  Literally cannot get past the auto bot when you call. I have to LOCK MY SSN due to fraud and Im not sure I did it right on the website as the description doesnt say anything about my SSN.

  Experian Consumer Services

  Date: 12/12/2023

  Thank you for writing and expressing your concern regarding your membership with Experian.Our records indicate that you enrolled with Experian CreditWorks Basic membership on February 6, 2019.Our records further indicate that you successfully placed a Security Freeze on your credit report on December 1, 2019. At this time we would like to express our regret that your experience with Experian may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromJazzmin H

  Date: 12/01/2023

  1 star

  Jazzmin H

  Date: 12/01/2023

  All of all credit bureau Experian make it so hard for you to succeed anything. How is this even legal? I summited dispute for an address discrepancy back in June, the address still has not been updated, after receiving an email that it was. We are now in Dec! Plenty of emails stating they are investigating . Investigation what exactly? Its like pulling teeth just for me to add a suite number to my business address. This is disgusting, and ridiculous. Nevertheless, their automatic system wont allow you to speak with a live person! Bogus all around.

  Experian Consumer Services

  Date: 12/10/2023

  Thank you for expressing your concerns regarding Experian. Credit bureaus maintain separate records of consumers information. To dispute possible inaccuracies on their credit file consumers must direct their requests to each individual credit bureau. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute the completeness and accuracy of the information in your credit file. For a summary of your FCRA rights, please visit *********************************************************************************** Listed below is the dispute contact information for the three national credit bureaus: Experian(R), Equifax(R) and TransUnion(R).Experian(R):Online Dispute: ************************************************: PO Box ****, *****, ** ***** Telephone: ************** Equifax(R):Online Dispute: ******************************************************************************************************************************************* via **** postal mail:Equifax LLC P.O. Box ****** *******, ** ***** Telephone: ************** TransUnion(R):Online Dispute: ******************************************************************************** Disputes via **** postal mail:TransUnion Consumer Solutions P.O. Box **** ******************************** Telephone: ************** When you contact the appropriate credit bureau to dispute information on your credit report, be prepared to state the facts and explain why you are disputing the information, be able to supply the relevant account numbers and copies of any supporting documentation and request the deletion or correction of the information you feel is inaccurate.The FCRA mandates that the credit bureau with which you placed the dispute must respond to your dispute by contacting the source of the information and initiating an investigation. The credit bureau will ask the company or creditor (where possible) to check their records to verify the disputed information. Within 30 days, the company or creditor must respond to the credit bureaus investigation. The creditor or company may verify the account item as accurate, or they may ask the credit bureau to update or correct the item. Upon conclusion, the credit bureau will contact you with the results of the investigation.I hope the above information is helpful to you in considering this matter.

• Review fromAn B

  Date: 11/30/2023

  1 star

  An B

  Date: 11/30/2023

  The f*cking worst. I tried to simply freeze my credit. Instead a monthly charge of nearly $30 for something I didnt need? Brought to you by the same people who got my credit and information hacked.

  Experian Consumer Services

  Date: 12/10/2023

  After conducting a detailed search of our database, we are unable to locate a membership for you in our systems using the information provided. In order to provide assistance, we are in need of additional information. Please provide us with the following:1.The complete credit or debit card number that was billed 2.A bank statement showing the charges from our company 3.The customer number or Member ID number associated with the membership in question Please fax the requested documents to: ************** ATTN: Experian Consumer Affairs (c83875311)Or, you can mail to: Experian Consumer Affairs PO Box **** ****** ** ***** Our customers are very important to ** and we look forward to hearing from you with the information requested above. We apologize for any inconvenience. Thank you for your understanding and cooperation.

• Review fromKen T

  Date: 11/28/2023

  1 star

  Ken T

  Date: 11/28/2023

  Worst customer ********************** of any company. $24,99 a month and there are NO ******** support people - your call is routed overseas and ****************** are clueless. They have no answers and cannot help with any issues. Worst of all it is all I can do to understand the strong accents. I have to get transferred 2 or 3 times to find someone I can even understand speaking to me. This is a useless product with zero level of support

  Experian Consumer Services

  Date: 12/10/2023

  Thank you for informing us of your recent experience with Experian. Experian prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction. Let ********* you, your experience is not in accordance with our policies. We will be addressing these allegations directly and will take the appropriate steps to prevent a reoccurrence of events.We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

• Review fromStacey R

  Date: 11/20/2023

  1 star

  Stacey R

  Date: 11/20/2023

  Credit score fluctuates to the negative dramatically then positive a few points every week for no apparent reason...who's running this c*** show?

  Experian Consumer Services

  Date: 12/08/2023

  Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled, and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report *** change often. Differences in your score *** be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair ***** Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you *** have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.The score analysis section that comes with your FICO(R) Score should help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.

• Review fromKiko S

  Date: 11/14/2023

  1 star

  Kiko S

  Date: 11/14/2023

  They wont answer the phone or the website. The automated system continues to give a loop on the phone. They continue to try to charge my card $***** monthly and I cant cancel it?! This is dumb.

  Experian Consumer Services

  Date: 12/08/2023

  Thank you for writing and expressing your concern regarding your membership with Experian. Our records indicate that you ordered a credit report along with a trial Experian CreditWorksSM Premium membership on June, 27, 2023. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on July 8, 2023. Per your request, your paid benefits ceased, effective August 8th, 2023. You continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued a refund totaling $24.99 on December 8, 2023. Please allow 3 - 5 business days for these funds to process to the credit card account.At this time, we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

• Review fromKatherine A

  Date: 11/14/2023

  1 star

  Katherine A

  Date: 11/14/2023

  I put a freeze on my credit with experian in 2014. I tried to log in and was unable to. I called and only was able get automated service. They asked for social security number and DOB and that wasnt accepted. After calling and going through the automated numerous times over a 2 hour period I was finally able to temporarily lift the freeze. I wanted to have them contact me so that I wouldnt go through the same process. So, I provided all my personal information as well copy of my drivers license, electric bill, water bill etc. sent it certified mail return receipt. After 2 weeks I receive a form letter stating I had a freeze on my account. So I called and finally spoke to a real person, in fact 8 of them who bounced membership to claim **** back and forth. They requested I send to them all my personal information copy of my drivers license etc. to the same address again. I said you had already received all that from me 2 weeks ago. What did you do with all my personal information? This is an agency that controls your credit and an agency that every commercial bank and financial institution uses in order to ***** you credit, mortgage, loan, housing, etc. I told them Im sending it again and may seek counsel as I am concerned with how they handled all my personal information mailed to them and they requested.

  Experian Consumer Services

  Date: 12/06/2023

  We recently updated our processes for administering security freezes. To add or remove a security freeze online, a consumer must visit www.experian.com/freeze. Existing Experian members will be prompted to sign into their membership. Non-members will be prompted to create a free membership in Experian CreditWorksSM Basic or to create an Experian Service Account. ************************************************** Basic is a free product that provides consumers access to their Experian credit report and FICO(R) Score once every 30 days, along with monitoring alerts which are updated daily. In contrast, an Experian Service Account does not involve enrollment in a membership. It is an online portal through which consumers may log in to manage a security freeze, as well as submit disputes and review dispute results. If consumers cannot or choose not to access our online services, they can contact ** by phone *************) or mail (ECA, PO Box ****, *****, ** 75013).We hope this information is helpful in considering this matter.

• Review frommichael c

  Date: 11/12/2023

  1 star

  michael c

  Date: 11/12/2023

  You should delist this company. I also have ZERO late or missed payments but they are all too happy to variate my score between 700 and 850 at will...be ware

  Experian Consumer Services

  Date: 11/26/2023

  Thank you for writing and expressing your concerns.
  
  ConsumerInfo.com, **** (CIC, also known as Experian Consumer Services ECS) is an affiliated company of Experian,the credit reporting agency.  CIC offers a variety of credit monitoring products that include online access to consumers personal credit reports and scores.
  
  Our records indicate that on October 13, 2022, you enrolled in a complimentary membership with Experian CreditWorksSM Basic.  Your membership benefits have included access to your Experian report and **** Score once every 30 days, free of charge, as well as monitoring alerts which are updated daily.
  
  You contacted us by phone on November 12, 2023, at which time your membership was immediately cancelled in accordance with your request.  You *** still log into your profile in order to add or remove a security freeze, and to submit or review any disputes you *** wish to process.
  
  In an attempt to provide some clarity on the issues raised in your complaint, we would like to offer the following explanation:
  
  It is important to note that various scoring models are available in the marketplace and have different potential uses.  Experian CreditWorks Basic uses the **** Score 8 model developed by Fair ***** Corporation, which specializes in developing credit-scoring systems for lenders and other businesses.  The statistical calculation of this credit score,and the associated score factors, are proprietary to Fair ***** Corporation.
  
  The following disclosure is displayed on our landing page: Credit score calculated based on **** Score 8 model. Your lender or insurer *** use a different **** Score than **** Score 8, or another type of credit score altogether.  This disclosure is in close proximity with a link to a pop up window with additional information about **** Scores.  This information is also provided in our terms and conditions.  Many but not all lenders use **** Score 8.
  
  In general, there are many factors that can affect an individuals credit score, such as payment history, current debt, available credit-to-debt ratio, etc.  Credit scores are usually calculated based on the combination of all the credit factors in your credit report, and are not based solely on one single item or behavior.  Your score *** go up, down, or remain constant depending on each factor as well as a unique combination of factors.
  
  Score calculations are based on information in your personal credit report and we cannot change the score; however, inaccurate information in your report can be corrected, which *** change your score.  If you feel that your score does not accurately reflect your credit history, please review your personal credit report.  If any information is inaccurate, you *** log on to www.experian.com/disputes to initiate a dispute.  Any supporting documents *** be uploaded securely at www.experian.com/upload
  
  For additional assistance, you *** call the toll-free telephone number provided on your personal credit report obtained directly from Experian, or write to Experian at P.O. Box ****, *****, ** 75013.
  
  We hope that the above information has been helpful to you in considering this matter.

• Review fromAyushma K

  Date: 11/12/2023

  1 star

  Ayushma K

  Date: 11/12/2023

  I have no membership but got charged ***** membership fee on top of that there is no option to talk to someone to find whats going on.

  Experian Consumer Services

  Date: 12/06/2023

  After conducting a detailed search of our database, we are unable to locate the charges you reference in our systems using the information provided. In order to provide assistance, we are in need of additional information. Please provide us with the following:1.The complete credit or debit card number that was billed 2.A bank statement showing the charges from our company 3.The customer number or Member ID number associated with the membership in question Please fax the requested documents to: ************** ATTN: Experian Consumer Affairs (83562867)Or, you can mail to: Experian Consumer Affairs PO Box **** *****, ** ***** Our customers are very important to ** and we look forward to hearing from you with the information requested above. We apologize for any inconvenience. Thank you for your understanding and cooperation.