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Business Profile

Home Electronics

Apple Inc.

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Apple Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

    1.12

    Average of 515 Customer Reviews

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    Review Details

    • Alisha S

      Date: 04/20/2024

      Thankfully I didn't switch my phone from my ******* to Apple as I was going to, since it's so hard for apple to cancel apple music from my ******* phone line for going on4 months now. I'm annoyed that I have to keep paying for it. If anything I'm thinking of leaving ******* to go to a prepaid phone because I'm over it. You are a greedy company stop charging me for what I don't use and I would have paid you for what I do, you greedy company. I hope a constant 11$ charge was worth loosing all 5 of my lines because I'm over it greed in today's world has just gone to far. Stop overreaching constantly into my wallet.

    • Jamileh S

      Date: 04/18/2024

      I downloaded an app that I thought was free. When I was charged $30 for it I requested a refund which was given. However, Apple then blacklisted the card I have on file. I have tried for nearly 2 months to have this resolved. I was told I had to accept the charge & all would be well. So I did! My card is STILL blacklisted. So now Im not only out $30 I STILL CANNOT use this card. Ive been given the run around repeatedly. Ive spoken with my credit card ******************************** (which have been nothing but rude) nearly a dozen times & no one can seem to fix it. Yall need to do better.

    • Joshua P

      Date: 04/15/2024

      Apple is trying to bill me for something Im not subscribed to. They refuse to answer my emails.

    • Clayton C

      Date: 04/12/2024

      Support representatives have been rude. They over talk you. They dont listen and start giving information on a different topic other than what was asked. I went to Apple Store to help wife get her screen fixed. The agent there could not assist because in order to start the process the find my device option needs to be turned off. Theres no way to access the account when the password is stored on the phone thats broken and the recovery email needs to send a two-factor authentication to said iPhone as well. Beware of this Loop! I was instructed to call Apple care support and that is where the incident becomes nightmarish. ******* said she would escalate the situation to get a resolution and I was hung up on. The second rep not only didnt listen but over talked me during my explanation and was of no help!

    • Beth D

      Date: 04/11/2024

      This company took money from my account that was unauthorized for months for applications that were never used. The account representative said that it was my fault for not checking my account. I was charged weekly for an application and monthly for another that I thought was cancelled and did not authorize the renewal and never even knew they were active. I've lost a lot of money with Apple over the past year. Unfair and not ethical business.

    • Dae A

      Date: 04/11/2024

      When I was discharged from the hospital, my brother gave me an Apple product as a gift. It is AirPod *** but it was broken when I tried to set it up. So, I went to the Apple store, but they said they couldn't exchange it because it was over 14 days since the purchase, but they could repair it instead. How does it make sense that I should pay a lot of money for a faulty product and then be told to use the repaired one? I was in the hospital for over two months unexpectedly due to a surgery gone wrong, and the gift was bought in advance, so I couldn't open it within ********************************************************************************** time? Anyways I went to the Apple store wanting to return the broken item in the opened box from same day, but due to their crappy policy of "you bought a broken item, so just use the broken one, because its over 14 days???????? Wtf!!! I left my AirPods Pro right there in the Apple store and just went home, so upset with Apple's attitude.

    • Timothy K

      Date: 04/09/2024

      I need to get a battery replacement and the store in ************** will not tell me if they have a battery in stock over the phone due to Apple corporate policy, forcing me to drive over there in order to see if I can get my battery replaced. This is the last iphone I will ever own. Apple was slowing the devices down years ago without informing users and continues to have shoddy business practices and continues pushing devices that have minimal upgrades year in and year out. I am tired of their business practices and the lack of respect they have for the environment and planet.

    • Sharitta K

      Date: 04/07/2024

      I noticed a lot of reviews is pretty much the same thing. I dont understand why Apple is not being investigated for stealing funds. I too went through the same thing as other reviews. I had a free trial for 7 days, cancelled it before the trial was over and was being charged for it. I called them to tell them the representative was rude and so was the supervisor. Now which I think should be against the law they are stopping me from updating any apps because I dont want to pay for an app Im not using and cancelled before trial. If Im not mistaken theres a lawsuit against Apple now for doing shady stuff

    • Charles I

      Date: 04/06/2024

      Apple is a incompetent company a higher people to waste your time you do not know how to do their job they have a customer service that tells you we cannot do anything but their advice is not worth the patience that they wasted they make idiots look smart I wish there was a common Sense store do I can buy them a brain cell and take him out to use it

    • Rontae W

      Date: 04/06/2024

      Im writing to seek your aid with an ongoing issue with Apple Inc., regarding charges for an AppleTV subscription I have not used. The charges span from September [Year] to now. During this time, I was incarcerated and then in rehab, making it impossible for me to use or cancel the service. Currently, I am facing homelessness, adding to my urgency to resolve this financial burden.My attempts to resolve this with Apple and request a refund for these months have been unsuccessful. Given my dire financial situation, these charges have significantly impacted me. I am asking for the BBBs help in mediating a refund for the mentioned period.Thank you for your attention and assistance.

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