Reviews

This profile includes reviews for Powur's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Powur

  2683 Via de la Valle # 321G Del Mar, CA 92014-1911

  
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  Powur

  11575 E. LAKETOWNE DR Albertville, MN 55301

Review Details

• Review fromDerek C

  Date: 11/14/2022

  5 stars
  In 2021, *********************** from Powur reached out to me and presented a very thoughtful and precise presentation for supplying my home with solar power. She had three plans ranging in scale for my household. After much discussion and reviewing the benefits I agreed to move forward with the purchase. I was very nervous about making the investment. This was due to the price tag but after looking at the value it would add to my home and the annual rate-hikes that my local electricity company was installing, the benefits vastly out weighed the risks. I am still required by law to be connected to my local power grid. So I opted out of batteries and purchased 8 panels for my home. The process went very smoothly. *************** put me in contact with a great company GoodLeap to finance the purchase. With GoodLeap I was able to refinance my house and actually come out with a better mortgage (with the solar included) than I previously had. The timeline from purchase to power-on was clearly labeled in steps. There were no issues what-so-ever. Permits checked out great, roof inspection cleared. Easy and quick installation.Since installing my 8 panels from Powur my monthly bill remains at the low cost of $35 which is the minimum I am required to pay to be connected to my local power grid. I live in the high dessert region of the southwest and rely on a lot of AC from spring too fall. Still my bill remains the same. This is because I generate more power than I use in late fall, winter, and early spring. This extra power is then credited towards my bill and used in the summer months keeping my bill a constant $35. Before my electricity bill would fluctuate from $50 - $150 for just me! It is always an intimidating decision to invest in these large purchases. I was concerned with over reaching and signing up for something that would make me house-poor. The information that *************** provided me put me at ease. I trusted her and what she was presenting me with. I could not be h

• Review fromEli M

  Date: 11/14/2022

  5 stars
  Warranty is the best part, good fast process without any headaches.

• Review fromTheresa D

  Date: 11/10/2022

  5 stars
  We decide to install solar on our house after our friend told us of their savings after putting solar on their house. They recommend Powur as the company we needed to talk with. We could not be happier with our experience. Our Powur Representative made things easy by answering all our questions and guiding us in equipment and finance selection. He was proactive in communicating until the solar was working.

• Review fromJulie M

  Date: 11/10/2022

  5 stars
  Im very excited to get my solar up and running. *********************** has been great! The communication is consistent and keeps me in the loop. I had looked at other companies and so far glad with my choice!

• Review fromPaul D

  Date: 11/04/2022

  1 star

  Paul D

  Date: 11/04/2022

  I would not use Powur again, under any circumstances. My initial contact with Powur was good; the sales representative was helpful and knowledgeable, and their price was competitive. It all went downhill once the contract was signed. It turns out, they are a multi-level marketing company, and the installers were a completely different company. The installers showed up late and were rude, raced through the installation, drilled holes in my roof which the Powur Representative said would not happen, and left the site dirty. I asked for notification before the final inspections were done and no one listened. Special instructions were ignored and there was no communication at the end of the process. One email instruction told me to go to the electric panel and turn on my system and another email said my system was up and running. I did not know what to do and asked for a walk-though. It has now been two weeks and I guess the only way I will know my system is working is if and when I get a bill from ******* The Powur Project Manager promised me a call at a specific time to go over my questions and I am still waiting. Zero stars for customer service, zero stars for honesty, zero stars for reliability.
  

  Powur

  Date: 01/24/2023

  Hello ****, Thank you for bringing this to our attention, and we sincerely appreciate your feedback. We're sorry for our delayed reply. At Powur, we pride ourselves on open and honest communication and extend our apologies for your experience. Since this complaint, our Executive Escalations team has contacted you and provided extensive resources to monitor your system. After looking it over again, we confirmed the most recent communication occurred in January when our Operations and Maintenance team shared the September 9th results of Powur's 5 points remote system analysis. Please see below for the five touchpoints that were addressed: 1. Portal connection and communication through your Enphase Enlighten Portal. 2. Production and transmission of each solar panel micro inverter to the system. 3. Error message history over the past 90 days.4 Historical system output from when your system was Powered on until the present day. 5. The function of all attached monitors. After this check-up, we determined that your solar system is as healthy and fully functioning as expected. Some common causes of temporary low solar output and error messages in the portal can be found here: ***************************************************************. If you have any other questions or concerns, please don't hesitate to contact our customer success team via email at **************************************** chat by visiting chat.powur.com, or phone at 1-866-GO-POWUR. Respectfully, Powur Customer Success Team *******************************

• Review fromMike J

  Date: 11/04/2022

  5 stars
  Powur installed my system in October of 2022. Everything was timely and in working order. This is my 2nd solar system with Powur!

• Review fromMarc L

  Date: 11/01/2022

  5 stars
  I just installed 44 395w panels, with enphase microinverters and 20kwh of storage with Powur and had a seamless experience. Permission to operate was granted from the utility today. This was a challenging project, we needed to upgrade my main service panel, and find a way to configure the storage with a very large system. Powur's electrical engineers ended up charting a course that saved me from needing to trench through my neighbors yard, which would have been a permitting nightmare. I run an airbnb from my property and therefore use a lot of energy, I'm expecting to cut my bill in half from the highest cost tiers with SDG&E, and I've got energy back up when the grid is down. Powur delivered on the plan we came up with, including beating out multiple other quotes. I'd recommend them to anyone.

• Review fromTodd H

  Date: 10/28/2022

  1 star

  Todd H

  Date: 10/28/2022

  Powur is the worst solar panel company out there. I have a solar panel system on my roof that is defective and not working properly. Ive had the system since May of 2022. Remember these names and know they are scammers and cons, **************, ************ and ************ ************** gave me a phone presentation that sold me to signing with Powur. He appeared to be truthful and passionate about Powur Solar. ************ is the representative who introduced me to *****. They sold me a bs defective product that has never worked properly. Ive complained to their customer care department and they dont get back to you. Ive emailed **************, **** S case manager, **** M and shes a waste of time as well. No one gets back to you for anything. Im in the process of retaining legal counsel for civil litigation. You can ignore complaints all you want but you cant ignore subpoenas! DO NOT USE THIS COMPANY! THEY ARE SCAMMERS!
  

  Powur

  Date: 11/16/2022

  Hello ****, We're so sorry to hear about your less-than-optimal experience, ****. Here at Powur, we strive to provide world-class service for everyone interacting with our platform. We appreciate you bringing this opportunity to improve the overall experience to our attention. We apologize for your experience with our team, as we set a high standard for ourselves, and we're disappointed to hear that you haven't experienced this level of support thus far.Regarding your concern, we have reviewed the solar system's performance through your monitoring portal, and it appears that the system is performing as expected per the contract. You can see this by reviewing your portal as well. However, your system is showing an alert, and coordination is underway to remediate the issue preventing 2 of your panels from communicating with the optimizers. A technician completed a site visit on 10/21/22, and the manufacturer ordered a replacement. We will be in contact to schedule the service work as soon as received.In the meantime, we can offer you reimbursement for one month's utility bills. Until the system is back up and running, other appeasement amounts might be approved to ensure we would make you whole financially for this inconvenience. A member of our Executive Escalations Team has been in contact with you. We appreciate that you have given us a chance to address your concerns, especially those regarding system performance and solar savings. Upon receipt, we have requested further documentation from you to complete a post solar six months utility bill review. Powur is committed to serving our customers, and we are constantly striving to improve the overall customer experience. If you need support in the meantime, you can get in touch with us directly at [email protected], Powur Customer Success Team *******************************

• Review fromMatthew R

  Date: 10/25/2022

  5 stars
  This is our second time using Powur and the white glove customer experience is second to none. The panels save us our ENTIRE electric bill- totally worth it. Highly recommend checking them out for your solar install!

• Review fromTim W

  Date: 10/21/2022

  5 stars
  Great job. Installation went quickly and the power production so far so good.