Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm complaining on behalf of my father, ****** ********, who seemingly in 2015 "signed up" for stamps.com, and never used it. After reviewing a credit card bill, and my mother remarking there was a charge, I contacted Stamps.com on their behalf to investigate. In these years, Stamps.com has stolen $1,757.95 from my 81 year old father, given this service was not used. I am requesting a FULL refund for services unrendered to a client, who unknowlingly signed up for this service. There are hundreds of complaints against this company. Upon calling the operators, who once told me he would be refunded, they now suggest the "ticket" was escalated to a higher up, who approved a refund of $120. What a joke. This is a fraud.

  Business Response

  Date: 09/20/2024

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   We do show that we issued a courtesy refund of $120.96 on 2/9/24.  We have issued an additional courtesy refund of $500.00 on 9/20/24. 
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  The monthly service fee is a flat rate fee that provides access to the account. The fee is not based on usage or activity.  We were rendering service and providing service from the day the account was activated until account closure.  The service that we provide is access to the Stamps.com software and online platform. 
  
  We show that an account was fully activated with us by ****** ******** on 1/5/15. We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 1/5/15.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 2/3/15.     
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/26/2024

   
  Complaint: 22293382
  
  I am rejecting this response because

  I find this resolution unsatisfactory.

  Stamps.com's business practices of assuming and essentially acting on behalf of another person, which I see as fraudulent behavior, by making a decision for them without their consent, is fraud, false, ethically and morally WRONG. It seem that Stamps.com's sentiment is:  "they subscribed once, so I'm going to make an assumption - a decision, an action for them - that they would like to continue subscribing in perpetuity," without any consent during any reasonable window of time and/or subscription period or terms. To automatically re-enroll someone into a service without their consent (which consent should be verified over time, not just once) is fraud, and criminal in my mind.  Please redo your policies, and stop focusing on the money you MAY lose by doing this, and instead, focus on what is right. A simple audit of accounts that are "inactive" or have no activity will clearly illustrate to the company how much they are taking from people who have no interest, clearly, in using the product. This was the case with my father, given that in the years his account was "active," he NEVER used it.  Given technology today, the process of an audit should be simple.

  Additionally, if the credit card Stamps.com credited, is no longer open, how do we go about getting the deserved refund? They should have seen when they attempted to credit the card, that it was no longer available to credit. Again, another way of simply avoiding doing what is right, just, and correct, in my eyes. It's pretty easy for the company to simply write a check and send it to the account holder's address. OR contact the account holder and work, in good faith, toward a resolution. But again, additional examples on how Stamps.com simply avoids doing the right thing.

  Stamps.com, stop taking from people. And please respond appropriately to the credit question. 

  Sincerely,
  
  ******* ******
  
  

  Business Response

  Date: 10/02/2024

  Thank you for your feedback, *******.   We apologize for any misunderstanding on this.  Since the monthly service fee is a non-usage and non-activity based, flat rate fee that provides access to the account *********************** account ********, we cannot make assumptions on whether a customer wants to close the account or not.  We would need to receive a specific request for closure, and we offer various means to cancel, including phone, email, and online options.  The fee is not based on usage or activity,and we serve many seasonal, individual, and business users.  All open accounts receive a service fee in accordance with our Terms of Use.  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage, and over four million customers have trusted ********************** to handle their mailing and shipping needs for 25+ years.  Stamps saves time and money for organizations with day-to-day operations that require mailing and shipping, and we fully disclose our fee on our main page and in our Terms of Use.  Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions: *************************************************;
  In accordance with our procedures, we refund the card on file and we show that the refund went through successfully with the bank and financial institution.  It was not declined.  We show these refunds went through successfully: 9/20/24 (date) $500.00 (amount) and 2/9/24 (date) $120.96 (amount).  Customer satisfaction is very important to us and we have issued an additional refund of $500.00 today (10/2/24), which will be processed in 3-5 business days on the bank end.  If the credit card account is closed, you may request that your bank transfer the refund we have already processed from your closed credit card/bank account to a reopened one, or to issue the refund in check form. 
  Sincerely,
  The Customer Support Team
  **********************

• Initial Complaint

  Date:09/12/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out a free trial of stamps.com but it turned out to not be the service I was looking for. I never entered in a payment method so I just assumed they would cancel the subscription when they were unable to charge me. But this never happened. For the past year they've been adding a subscription payment to my owed "balance" every month even though I've never used the service. As of this month they still send emails demanding I pay $200. I'd like them to cancel my membership and waive all the idiotic service fees they're trying to charge me.

  Business Response

  Date: 09/18/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the outstanding fees on the account, which total $230.80.   
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.   Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.   We must receive a cancellation request for an account to be closed. 
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 10/20/23.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 10/20/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 11/18/23.     
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/18/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent an email that a package from stamps.com was on its way to me from ***. I was concerned because I did not order anything from stamps.com and I had canceled my account years ago. I called them to inquire about this issue and I was laughed at and put on hold indefinitely until I hung up or they hung up (over an hour). When I received the email from *** it said the package had not left the facility. When I called I asked if they could stop the package from being picked up by ***. They replied that they could not stop it that I was going to get the package even though I did not order it and even though I did not want it. Then they laughed at me when I brought up my concerns about having my personal information stolen and told me that it was just a "Surprise gift" and that any charges that occurred with this "surprise gift" could be disputed after the fact, meaning, after it was delivered and after I was charged. I told them I did not authorize any charges but they told me I could get a refund after the fact. They continued to laugh at me and the only information they gave me was that "their system does this regularly". I asked to have my information removed from the system and they simply told me no. I cannot believe that a company is legally allowed to charge you for a package you never ordered, deliver it to you, and then expect you to return it to get a refund. When I asked how much they charged me, they said they didn't know. When I asked what was in the package they told me they didn't know.

  Business Response

  Date: 09/12/2024

  Dear ********, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for this issue. 
  
  To clarify, the only free gift we offer is the Stamps.com Welcome Kit,which we do not charge for.  This is for new customers who have created a new account.    
  
  We would be happy to investigate further.  Please provide a copy of the email and verify the tracking number.  We definitely understand your concerns on this and apologize for any misunderstanding.  To clarify, Stamps.com is not a shipper.  We are a PC Postage provider.  The message that you received does not indicate that you have been charged for a Stamps.com product, but it may possibly indicate that a possible Stamps.com customer is utilizing our service to ship a product to you. The possible customer has used our software's "E-mail Tracking Information" option to send delivery confirmation to you about an item that you ordered from them. 
  
  If you are seeing unauthorized charges, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   
  
  We cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.  
  
  Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud.  
  
   If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/12/2024

   
  Complaint: 22251689
  
  I am rejecting this response because:
  

  I am not a new customer, I opened the account years ago and closed it. When I called they told me there was a data breach and that this regularly happens to customers of stamps where personal information is taken (clearly they're right based on the history of complaints on your company). They told me I was receiving a "special gift" to mock me. They had no idea what was sent to me and I doubt they even tried to figure it out. Then they laughed after they told me my information was stolen and when I asked them to repeat what they said, they told me, "oh nothing" and laughed at me and then proceeded to hang up on me. I'll be filling a complaint with ***. I can't believe how poorly I was treated by your customer service staff and I'm not going to stop at the *** complaint. There's no reason why your company should give my personal information away, especially my home address, to third parties and there's no legitimate reason why I wouldn't have been notified if there was a data breach. Both scenarios are fraudulent, this will not be the least time you hear from me, and I honestly wouldn't be so upset if it weren't for your customer service agents mocking and laughing at me. 

  Tracking number:

  1Z8X330WYN21354697

  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 10/02/2024

  Hi ********,
  Thank you for your feedback.  We keep detailed records of our calls and will certainly review the interactions in question.  We take these issues very seriously and apologize for any negative experience.  We have no confirmed instances of Stamps.coms computer systems being compromised or hacked, and we strongly recommend that customers who use the same username and password across multiple sites change their password on all of sites.  To safeguard your personal information, our systems are equipped with multiple security precautions. We monitor our systems daily and use the latest in encryption technology to ensure that every transaction is safe.  We understand your concerns on this and apologize for any misunderstanding.  We do not offer free gifts beyond the Welcome Kit for new accounts and unfortunately,we do not have any additional information about this possible order or customer.  To reiterate, we recommend contacting your bank or financial institution if you feel that your information has been compromised.   We would also recommend filing a report with the United States ************************* at:
  **********************************
  Sincerely,
  The Stamps.com Customer Support Team

• Initial Complaint

  Date:09/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/4/24 I made a purchase of two shipping labels on stamps.com for $20. This was all I wanted or needed from the business.Yesterday 9/4/24, I noticed a charge of $19.99 from stamps.com. Looking through my transaction history, stamps.com has pulled $19.99 on 7/4/24, 8/4/24 and 9/4/24 for a total of $59.97 that was never made clear to me was going to happen. I was able to submit a cancellation on their website to hopefully stop this pulling of $19.99 monthly. Other than the two labels I wanted on 6/4/24, I have not used their services (nor wanted to) in any capacity.I feel tricked or duped into a subscription model that was not made clear to me, when I only wanted to make a one-time transaction.

  Business Response

  Date: 09/12/2024

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have issued a courtesy refund of $60.64 to your credit card on 9/12/24.  We show that your $5.71 was issued as a refund for your remaining purchased postage. 
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 6/4/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 6/4/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 7/3/24.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased shipping through this company with insurance. They are not insuring the crushed and damaged box or item. They will not even give me my money back for the shipping and the insurance, much less the item thats destroyed. Also they are charging me higher prices even after I gave them the correct dimensions and weight. Weeks later they are charging more for past shipping deliveries, including the damaged one! They are taking ***** a month and I never signed up for any membership or subscription. This ***** came as a complete shock. They will not take it off or refund it. Beware of this Stamps.com, a sneaky and clearly dishonest company that is approved by **** (postal service)!

  Business Response

  Date: 09/11/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, as confirmed by our phone representative, rest assured that we issued a courtesy refund of $19.99 to your credit card on 9/4/24.    To clarify, we show that you received an overdraft charge of $14.84 on 9/3/24.   Overdraft protection normally occurs to cover funds due to APV adjustments.
  If you use a shipping service that is paid only when the label is used or if it is determined by Stamps.com or a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Stamps.com may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $**.00) until you fund your account to cover all outstanding payments and your account may be suspended.
  The ****'s Automated Package Verification (APV) program streamlines how the **** checks postage on certain packages with labels generated from ********** applications.  Previously, the ************** only sent notifications to shippers when differences in package characteristics are detected.  **** handles under-paid and over-paid postage labels via their Automated Package Verification (APV) system.  The **** APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions,package type, mailing service, and the origin and destination ZIP codes.  If the amount is underpaid, a debit will be made to cover the difference.
  We apologize if you encountered an issue with an insurance claim.  Please provide further details on this, such as which provider you used: **** or Stamps.com Insurance, which is underwritten by ParcelGuard.   Please provide the claim denial details so we can look into this further for you.  Further information on filing claims with Stamps.com Insurance can be found here: 
  *********************************************************************************************************************************************************************************
  We do not offer or advertise a pay-as-you-go service.  We fully and explicitly disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.   We show that an account was fully activated with us on 7/29/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/29/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 8/27/24.    
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  The Stamps.com service and software are usable without any special supplies or equipment.  Customers can begin using ********************** immediately upon opening an account and installing our software.  No additional hardware or supplies are needed to start printing postage.  The Stamps.com software allows customers to print valid **** postage directly onto standard non-windowed envelopes (#8,#9,#**, etc.), and plain paper for barcoded Shipping Labels, for example.  Customers may also use labels purchased from a 3rd party office supplies store, such as ***** or NCR labels.  Stamps.com customers do not have to purchase ********************** scales, and can use scales purchased from an office supplies store.
  If we can help further, please let us know.
  Best Regards,     
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accepted offer for pay-as-you-go usage program. It was NOT made clear that there would be a monthly subscription fee after an initial 'trial' period. Closed account as a result of fraudulent billing. Without account, purchased stamp sheets cannot be used (rendering them useless). Requested refund for subscription, with willingness to 'eat' cost of blank stamp sheets. Company refused. Now demand full refund. Will otherwise file fraudulent charge redress with bank.

  Business Response

  Date: 09/10/2024

  Dear ***********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we issued a courtesy refund of $52.23 to your credit card on 9/**/24.   
  We do not offer or advertise a pay-as-you-go service.  We fully and explicitly disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  
  We show that an account was fully activated with us on 6/2/24.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 6/2/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 7/1/24.    
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes,NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  The Stamps.com service and software are usable without any special supplies or equipment.  Customers can begin using ********************** immediately upon opening an account and installing our software.  No additional hardware or supplies are needed to start printing postage.  The Stamps.com software allows customers to print valid **** postage directly onto standard non-windowed envelopes (#8,#9,#**, etc.), and plain paper for barcoded Shipping Labels, for example.  Customers may also use labels purchased from a 3rd party office supplies store, such as ***** or NCR labels.  Stamps.com customers do not have to purchase ********************** scales, and can use scales purchased from an office supplies store.
  If we can help further, please let us know.
  Best Regards,     
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 09/13/2024

  
  Complaint: 22229972
  
  I am rejecting this response because:
  
  By countering with what amounts to "our fees and subscription model are clearly explained" is not only a circular argument, it is insulting, and patently false.  Your entire marketing premise and billing operations are built around obfuscation.  The intent is clearly to lure people in under the guise of on-demand, pay-as-you-go postage, with hopes the monthly subscription fees (which don't appear until later) go unnoticed.  Care to prove me wrong?  It should be quite easy to look into your metrics and see how many monthly subscription fees you collect on otherwise un-or-under-utilized accounts.  In fact, I expect this metric has been highlighted in some board meeting at some point, as an ideal outcome of various marketing campaigns.  Not only was I taken unaware by the charges - but you'll find the BBB website and many Reddit threads are littered with similar experiences - to say nothing of dealing with your dismissive 'customer service'.  This isn't about the money (though it might have been, had you gone on happily grifting away, ad infinitum) - this is about your garbage business practices catching up with you.  Clearly with the refund I will not need to further pursue financial redress - but my complaint against your business ethics stands (particularly in light of the clearly unheard voices of many others).
  
  Very Sincerely,
  *********** W. *****

  Business Response

  Date: 10/02/2024

  Hi ***********,
  Thank you for sharing your perspective.  Stamps.com has been licensed by the **** since 1999, and is one of several approved vendors of **** postage, and over four million customers have trusted ********************** to handle their mailing and shipping needs for 25+ years.  Stamps saves time and money for organizations with day-to-day operations that require mailing and shipping, and we fully disclose our fee on our main page: $19.99/mo after 30-day no-risk trial.  Pricing is disclosed at: ************************************************; Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions: ********************************************  We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  We appreciate your feedback and apologize for any misunderstanding regarding our fee structure.   
  Sincerely,
  The Customer Support Team
  **********************

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com did not explicitly inform me that I was signing up for a subscription. I used the site for a one time package mailing. I have since cancelled my account at **********************. The charge of $22.06 should be returned.Thanks you. *****************

  Business Response

  Date: 09/06/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we issued a courtesy refund of $24.19 to your credit card on 9/6/24.   
  
  We fully and explicitly disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.   We do not offer or advertise a pay-as-you-go service.
  
  We show that an account was fully activated with us on 7/28/24.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 7/28/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 8/26/24.     
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/26/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone opened up a stamps.com account in my name fraudulently in 2022. my debit card ending in 8657 was charged for $393.80 . I didnt authorize this or have knowledge of this account. ********************** is refusing to give me my money back. I am very disappointed as I have been scammed

  Business Response

  Date: 09/03/2024

  Dear London, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the outstanding fees on the account and issued a courtesy refund of $393.80 to your credit card on 8/26/24.   
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 11/14/22.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation.  We also show that you have activated two other accounts with us, ********** and 1001121384;these accounts have not received charges.
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 11/14/22.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 12/13/22.         
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:08/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used stamps.com to purchase a shipping label in December of 2023. That transaction unknowingly signed me up for a monthly subscription service which I have been billed $20/month since. That was not clear to me upon purchase. As you can see in the screen upload (not from my purchase, but found online) they do bury that you are signing up for a subscription in the "why do you need my credit card information". This is highly misleading. Most importantly as evidence I did not know I was signing up, I have not logged in or used stamps.com since then, although they continue to bill me monthly. I discovered this issue recently and cancelled, but I am unable to recover any refund despite not using their service.Google "stamps.com scam" and you will see HUNDREDs of customers complaining about this shady business tactic.

  Business Response

  Date: 09/03/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the outstanding fees on the account and issued a courtesy refund of $193.90 to your credit card on 9/3/24.   
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 11/20/23.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 11/20/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 12/19/23.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I have learned to read terms and conditions more closely.

  I find it frustrating that Stamps.com finds no lessons learned, despite hundreds of complaints, and continues to say "it was all clearly spelled out".   If you think it is but your customers do no not, what does that tell you?

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me $199.90 to card not listed on file for services that have not been used. I made a mistake signing up in the first place and I have attempted to shut down the account before this.

  Business Response

  Date: 08/28/2024

  Dear *******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have issued a courtesy refund of $200.00 to your credit card on 8/24/24.   
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 4/22/22.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/22/22.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 5/21/22.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
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  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
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