Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com and *********** have been attempting multiple fraudulent charges for an account I never signed up for and never put my information in for. They continuously keep trying even though I have called my bank to block their transactions. These companies are absolute scams and thieves

  Business Response

  Date: 10/31/2024

  Dear ***, 
  Thank you for your inquiry. We apologize for the experience.  We appreciate and consider your feedback and take our customers concerns very seriously.  Unfortunately, we were unable to locate your account with the information provided.  If you received a statement from us, please provide the username or Stamps.com account number referenced.  Wed like to help and resolve this issue for you. 
  
  If possible, please email us the username of the account, or the person's full name, email address, or phone number as registered on the account. 
  
  You may also call us at ************ so we can assist you further.
  
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial on stamps.com. I had to make a $10 deposit. I had to spen more than an hour on the phone with their customer service department just to get the procedure to work properly. They had to make adjustments to settings. Two weeks later, I tried to use the site again and it would not work. I tried contacting their customer service and it took two days to get through. I got an email response telling me they would get back. This went on for over a week. Finally, on ********** I wrote them telling them I was not happy with their trial and wanted to cancel and wanted a refund of my deposit. After writing them two more times, I still have not heard from them.I tried them several months ago and cancelled and they kept trying to bill me $19.99 for their monthly fee. Fortunately, I was smart enough to only use a debit card with them and I just did not put any funds in that account. I want them to confirm that my account has been cancelled before the same billing situation arises again, but I can get no response from them. I see they have quite a few complaints against them and a lot of negative reviews. How does a company like this stay in business? Are they even located in the *************?

  Business Response

  Date: 11/01/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Rest assured that a refund of $20.00 was processed to your credit card, $14.31 on 10/29/24 and $5.69 on 10/31/24.  We do show that your account is cancelled. 
  
  We apologize for the experience and frustration.  We do not require a deposit of $10.00.  To clarify, that is the minimum postage amount a customer can add but we do not require or force customers to add it. 
  
  As disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 10/26/24.   
  
  Please rest assured that we will be reviewing the interaction in question.  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.  We are sorry to hear that you had difficulties with our service and we are sorry that we did not have the opportunity to assist you further with this issue.
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I looked into using stamps.com in order to buy postage for some shipping I needed to do. I made an account, but never purchased anything or signed up for a subscription. I decided that I did not want to have a subscription because I was only shipping a few things. I was charged 5 different times: 5/20/24, 6/20/24, 9/20/24, and 10/21/24 all for $21.77; and 8/20/2024 for $43.54 for a total of $130.62. I see now that there are some small-print type disclosures on their website, but I did NOT buy anything and did NOT sign up for a subscription. Stamps.com is using questionable business practices to sign customers up without their direct consent. The only way to look at prices etc. is to make an account, and apparently, they take that as consent to bill you for services that you don't use and never intended on using. I would like a full refund and for my subscription to be cancelled.

  Business Response

  Date: 10/25/2024

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we refunded $130.62 to you as a courtesy. 
  
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com. However, we do show that you had fully activated an account with us. 
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from our customers.  We show that an account was fully activated with us on 4/19/24.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/19/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 5/18/24.    
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  We have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in December 2023, Stamps.com charged me for monthly services which I never authorized.

  Business Response

  Date: 10/17/2024

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have issued a courtesy refund of $196.47 on 10/16/24 and zeroed out the unpaid balance, as confirmed by our agents via our communication channels.    
  
  We do not charge without authorization and apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 11/14/23.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 11/14/23.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 12/13/23.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  On our main page at www.stamps.com, we do explain our fees and make sure that our customers are aware of the monthly service fee. 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially went to stamps.com to purchase stamps. They sent me paper that postage could be printed on, but never any stamps. I did not sign up for a service and yet stamps.com has repeatedly charged my credit card $19.99 a month for the past 6 months. After multiple attempts to contact them through their website asking them to discontinue whatever service they believe I signed up for, I have now had to change my credit card number. They are still attempting to charge the card and I get a notification at least once a week that the card was declined. I am no longer able to login the stamps.com website. Requests for my username go unanswered. I am unable to locate a phone number for stamps.com. Please help!

  Business Response

  Date: 10/17/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.   However, rest assured that we have zeroed out the outstanding fees on the account and that the email invoices will cease. 
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a ********** Vendor licensed and approved by the ****. We are a separate company from the **** itself.  Our support number is ************, which we disclose at various parts of our interface and website.
  
  We fully disclose our fees and terms prior to account creation and apologize for any misunderstanding regarding our services. 
  
  We show that an account was fully activated with us on 4/22/24.  We do fully disclose our billing structure and fees prior to creating an account,and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to the email address on 4/22/24.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period,which ended on this account on 5/21/24.       
  *********** fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  *********** is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other ********** services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  *******************************************************;
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S.postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.  
  If we can help further,please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been ***eatedly charging my card for whats now passing ************************************************************************************ which I could even authenticate to use their services. Repeatedly being billed for services not rendered. Attempted resolution nearly 2 years prior which ultimately went unresolved. Ive attempted reaching out to their legal department directly, still no response. What is occurring here with me is far from unique to just myself. You will find MANY other ***orts of this exact same practice.When I initially called, the ** *** tried to explain to me that I was being billed because my card number may have been compromised on their site, yet STAMPS.com is the one billing me.They attempted to state I did not have an account and that they did not have any of my billing details to even be charging me, yet they continue to bill me to this very day. On top of this, back when initially ***orted, after being told they had no information of mine and I was not an account holder, they mysteriously deposited an indeterminate amount of money directly into a checking account of mine (clearly they were being misleading, or flat out lying, about having banking related information of mine. The amount they sent nearly 2 years ago wasnt a reflection of any actual itemized erroneous billing statements theyve hit me with over the years ($19.99 a month). When attempting to follow up via email recently, they literally do not response. They dont field calls over the weekend whatsoever, making it exceptionally difficult to reach them because even when they are open average hold times are absurd (and this is presuming someone doesnt just disconnect shortly after answering the line, which is too common with this business). Theyve been caught misleading shareholders in the past by artificially inflating value of stock (rather flat out lying/deceit). Im not clear how this business can legally even still operate.

  Business Response

  Date: 10/18/2024

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We show that we have thoroughly researched your account via email and comprehensively communicated our policies and recommend resolution associated with your issue.  We apologize for any misunderstanding.   We do show that we responded to emails on this issue.  Rest assured we offer email support on the weekends. 
  
  We do show that the two accounts we show for you are closed, so this may indicate that there is a third open account for you.  If you feel that this is an unauthorized account, and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue.  For cases such as these, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   We cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.   ********* will work on your behalf and take this situation further after you have reported this case of possible fraud.   We hope this information provides you with a resolution to your issue.  We definitely recommend that you report this situation to your bank right away. 
  
  For Account **********, created on 6/18/2022, closed on 4/11/23, rest assured that we show that a full refund for the service fees of $165.91 was issued on 5/26/23 at 11:46am PDT.  It was issued to the **** on file.  We show that you had more than one account.  Account ********** was created on 4/18/2022 and closed on 5/20/2022.
  
  As previously explained, we have reviewed the available contact information and none of these pieces of information lead us to any recent charges.  We show that we have provided our dedicated support line so at ************ so that a possible third account in question can be located and this issue can be resolved for you.  Apologies, but we couldn't find an additional account with the provided information.  As there may be a third open account for you, we would recommend speaking to one of our specialists regarding this issue.
  
  Thank you for your time. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  
  If we can help further, please let us know. 
  Best Regards,      
  
  The Customer Support Team
  ********************** 

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a Stamps.com account on 8/19/24, intending to try the service with their trial period. I was fully aware that after the trial period, I would be charged monthly unless I canceled the account. I did cancel the account, before the next billing period on 9/18/24, but Stamps.com keeps attempting to charge my card - despite not having an account anymore. I cannot log in, reset my password, or change any provided details, yet they've attempted to charge me $19.99 six times since 9/18/24. I want them to stop trying to charge me for a service I do not use and do not want to use.

  Business Response

  Date: 10/08/2024

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have placed you on our Do Not Bill list and no further collection actions will occur for the ***** service fee charge outstanding. We show that your account is closed.
  

  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  **********************

  Customer Answer

  Date: 10/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:10/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com signed me up for a recurring monthly subscription without making clear thats what would happen. I have never used their services, not once. Whats worse, I cancelled the account a year ago, and just discovered that despite that theyve continued to charge me every month. Then, after I changed credit cards (for other reasons) they froze my account and just tried to back-invoice me for months of fees even though they disabled my account and therefore I cannot use their services during that same period. There are countless reviews online about all of this conduct. Its a scam.

  Business Response

  Date: 10/10/2024

  Dear ******:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have placed you on our Do Not Bill list and no further collection actions will occur for the ***** service fee charge outstanding. We show that your account is closed.
  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  **********************

• Initial Complaint

  Date:10/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an account a while back, trying to learn more about the services offered, for my job at the time. There was something advertised about a free digital scale as part of the sign up that I had never actually received. Regardless, I do not remember putting in my PERSONAL credit card information for this but that is where all the charges were going on for the next few months on a card I was no longer using. I had never actually used any service or product from Stamps.com as I realized it would not a viable solution for us so I went with other options for our shipping needs. I have not been employed with that company for more than a year now and assume that my old work email is the email address I must have used to sign up as i have not had any success trying to log in to the account on their website with my personal email and have tried calling to reach out to them about this account issue and had no luck. I am asking for my account to be closed completely and all of the charges refunded due to nothing ever being used or received at any ******** work email is most likely the one used to sign up: ***************** Alternatively, my personal email at the time that could potientally be accociated with my account would either be *********************** ************************ or ********************** address for my job was **************************************** Personal address that I may have used is ***********************************************

  Business Response

  Date: 10/08/2024

  Thank you for your inquiry. We appreciate and consider your
  feedback and take our customers' concerns very seriously. Normally, a customer
  is responsible for all service fees. However, rest assured that we have issued
  a courtesy refund totaling $97.47 on 10/7/24. We show that your account is
  closed. We have also added you to our Do Not Bill list and so the attempts to
  collect outstanding fees will cease.
  We show that a Stamps.com account was fully activated on 1/12/23.
  We show that a Welcome Email confirming activation had been sent to you on that
  day. We hear your concerns and we always aim to fully disclose our fees before
  any account can be created. We do not advertise or offer a free or
  pay-as-you-go service, and as disclosed and explained during registration, we
  do charge a monthly fee after the 4-Week Trial Period, which ended on your
  account on 2/10/23.

  We do see that your account was cancelled on 1/19/2024.
  

  To create any Stamps.com account, you must complete the
  multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing
  address, phone number and credit card information, in addition to creating a
  username and password and selecting two security questions. Also, you must
  review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for
  Stamps.com accounts during the registration process. Stamps.com accounts cannot
  be created without customers indicating that they've read the terms and
  conditions. During registration for a Stamps.com account, we explain that your
  credit card will not be charged unless you continue past the four-week trial or
  buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are
  sent a Welcome Email with the same terms outlined, along with information about
  the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post
  Office and the license to print official U.S. postage. It's a flat fee that is
  not determined by how much postage you print. Stamps.com is a vendor licensed
  by the USPS, and all paid postage goes directly to the Post Office. In order to
  offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and
  awareness during our online registration process. Our service fee is not based
  on usage or activity. The monthly subscription service fee that Stamps.com
  charges is for access of the Stamps.com software, which allows customers to
  print postage from the comfort of their home or small office using just a PC
  and a printer. Our service is a monthly subscription service so it's not based
  on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our
  fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain
  that your credit card will not be charged unless you continue past the
  four-week trial or buy additional postage and Online Store products. We believe
  the monthly fee provides a good value for customers who need to print not only
  just Priority and Priority Express Mail shipping labels, but also Shipping
  Labels for other classes (we support First Class, Media Mail, and Parcel Select
  Labels), NetStamps, and postage printed directly on envelopes. We do have a
  wide variety of customers - over a million customers- who enjoy the experience
  of not having to rely on expensive postage meters and who require more
  functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees
  under the section "Here's how it works..." During the registration
  process we do make sure that our customers are aware of the monthly service fee
  in that we have it detailed on the webpage titled "Why do you need my
  credit card information?"
  
  We do this so that customers can see the price before they
  complete the registration process. We also have the billing policy detailed in
  our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms
  prior to completing registration.
  In addition, potential customers can review and compare our
  pricing plans, as well as other important information, to determine which plan
  best meets their mailing needs via the Learn More section which is accessible
  from the Stamps.com home page. We offer FAQs that answer questions about
  pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray Ortega
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:10/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving emails every month with past due notices telling me I owe a balance. This total has grown to $916.43. The username listed on the email is doc3763.I have made multiple attempts to shut this account down, but I have been unsuccessful in doing so. I did not give Stamps.com authorization to bill me for services I have never used! I'm requesting that Stamps.com removes the past due balance of $916.43 and closes this account immediately.

  Business Response

  Date: 10/10/2024

  Dear ****:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have placed you on our Do Not Bill list and no further collection actions will occur for the service fee charges outstanding. We have closed your account.
  

  If we can help further, please let us know.
  
  Best Regards,
  
  *** ******
  Customer Care Manager
  **********************