Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Scale, Thermal Printer and Two rolls of Shipping labels. I took the printer out of the package and plugged it in to make sure it worked. it seemed to be fine. I then put it back in it's package and didn't touch it for weeks. I retrieved it one morning to use it, but i needed to set it on the floor, so i put batteries in it and it refused to work immediately, so i took them out and plugged it in, but nope. I had, already had such a bad experience with this company, that this was the last straw and i decided to send everything back and wash my hands of them. I had to have a customer service person walk me through the bizarre 1980's style return process. I had to print out a return slip for each item, then, I was supposed to fill each one out. I have no idea where i am supposed to get half the information they need on there, then, i was told, if they excepted my return, it would be 8 to 10 weeks for them to send me a paper check. then i found out, that if any of the items had been opened, or didn't work upon receiving them back, too bad for me. How is anyone supposed to know if their items work, if they don't open the package and plug them in? I haven't sent the items back after finding this out, because if i do, then they have my money AND the items. so they've robbed me twice. I don't want these items. this is a terrible company. i just want my money back, not in 10 weeks or never, and never deal with this company again.

  Business Response

  Date: 02/29/2024

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   We are sorry to hear that you encountered this issue.  Rest assured that we refunded $198.65 on 2/22/24 to your credit card for the store order in question,as confirmed over the phone by our phone representative.  The processing time is 3-5 business days.  We appreciate your feedback regarding our store returns process and apologize for any inconvenience.
  Per industry standards, we do require that a store product be returned to us for a refund and that our customers sent their items back to us with a returns form if they seek a refund or replacement.  Rest assured that we refund the credit card on file for store order returns.  We do not send paper checks for store order refunds and apologize for the confusion on this.   
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife started a free trial for 30 days. She forgot to cancel, and we were charged for the subscription. After canceling their subscription over the phone we have still been charged recurring fees on our credit card. I reached out to the company through email and they promised to help but they did not. I had to call the credit card company every month to dispute the charges.

  Business Response

  Date: 02/23/2024

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously. 
  Rest assured we have closed this account ************ and refunded $100.00 to your credit card as a courtesy.  Your confirmation number is: 240223-003364.  We apologize for any misunderstanding.  We show that the first request we received occurred on 1/14/24.  We show that our email agents assisted you on 1/14/24 and on 1/17/24.  To locate your wife's account, we show that our agents requested information to help locate it.  We show that you first contacted us on 1/17/24.  We show that the account in question was created on 4/14/23.  We show that two other accounts were created. 
  For these two accounts, ********** and **********, unfortunately,upon review of this account we show that it is a ShipStation PayPal ShipCenter account and cannot be closed by Stamps.com.  In regard to this matter, we recommend contacting the PayPal Shipping Support team at ShipStation.  We show that these instructions were provided on 6/20/23. 
  *****************************
  You may access chat via the *********** (help.paypal.shipstation.com) or shipping center (PayPal.shipstation.com).  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Printer on stamps.com failed. I spent a LONG time (over hour) with tech not fixed Wouldn't replace as said not warranty. I ordered & paid for another. Wouldn't work.Spent nearly two hours with tech they couldn't fix. I requested a return label for a refund. It was a battle. Tech finally sent me a pre-paid return label.I took to shipping & sent. Friday it was returned "refused" from stamps. com.So, I have a bunch of postage I am out as well as a "new" printer that they can't make work.

  Business Response

  Date: 02/27/2024

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience and rest assured that we have issued a credit card refund to you in the amount of $140.80 for Store Order st3395996.  This has been issued to the credit card on file.  Please allow 3-5 business days for this credit to be applied to your account.   
  I am sorry to hear that your printer had been returned and that you encountered issues with the printer model in question.  We have generated a new return label for you to use and return the printer in question via email on 2/27/24. 
  We have reviewed your feedback and please rest assured that we will be reviewing the interaction in question.        
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  If we can help further, please let us know.
  Best Regards,     
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  I have received a return label, hopefully to the correct address this time :-)   I will return the package tomorrow. In addition, I have received a note that a refund is being processed.

  Thanks to everyone assisting to resolve this. 

   

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I removed myself from junk/promotional email lists years ago for both my name and a business I used to operate. Stamps.com is getting around the filter by eliminating letters in my business name. It was "Lularoe *******************************." Now they are sending letters to "Lulr Emly Prrnhg." I want to be removed from ALL junk mail listings. I have been out of this business for over 5 years. This is noncompliant with the DO NOT MAIL lists I signed up for.

  Business Response

  Date: 02/23/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take your concerns very seriously.  Per your request, the address in question has been removed from our mailing list.  We apologize for any inconvenience you may have experienced.  
  We have checked on this issue with our ******************** and show that we purchased the address in question, for a one-time mailing, from a mailing list data company called Epsilon.  We recommend contacting them directly to be removed from all of their mailing lists (which would include other businesses besides Stamps.com).  ********************* can be reached for questions by telephone at ************.  The number is usually answered live during business hours, but all calls requiring a response will be returned.  By email, please write to ******************.  On our end, we have placed your information on our Do Not Mail list and we have contacted Epsilon to do the same. 
  Please let us know if we could be of any future assistance. If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:02/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and used this service once to buy stamps, I spent about $10 and found it very helpful. However, I did not know that I was opting in to some kind of subscription service. I received NOTHING from this subscription service, I did not use it and wasn't even aware I had it. It took two months of charges ($39.98) until I noticed and I believe I should get a refund considering the fact that I received absolutely nothing from this service and did not use it at all. I want to cancel my account but there is a warning saying I will "permanently lose [my] account history" which is frustrating because I don't want to lose the proof that I was unfairly charged. Please, I need a refund and I need to cancel from this website, If I had received $39.98 worth of stamps or something I would not want a refund, but I spent an extra $39.98 and got ZERO services or stamp. I am very happy to pay the $10 for the stamps and service I used, but the extra $39.98 is not okay. This really feels manipulative and I should not get charged if I did not receive anything. Thank you

  Business Response

  Date: 02/21/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have refunded $39.98 to your credit card,as we confirmed via email.  We have also closed your account.  Any remaining purchased postage will be issued as a credit card refund.  Your confirmation number is: 240221-002931.
  We show that this account was created on 12/28/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/28/23. 
  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 1/16/24.     
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  Your service fee is a flat fee that is not determined by how much postage you print.You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that Stamps.com has been charging me a monthly fee of $20.19 without my notice since Nov 14 2023. I never received emails about these charges. This is so easy to miss. If I didnt check my bank account today, I would have never known.Please refund the total of $80.76 to me (4 months of charge). So disappointed!

  Business Response

  Date: 02/16/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy credit card refund in the amount of $80.76.  We have also closed your account.  Your confirmation number is: 240216-001248.
  
  We show that this account was created on 10/13/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/13/23.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 11/10/23.   
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:02/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com is a scam! I just noticed that they have been charging me $20 a month for services I never agreed to. They have apparently been spamming my account with new charges every month. I never agreed to monthly subscription from them. When I logged onto my account today it shows a $5 credit on my account, and there is no mention of this "Pro Plan" they are charging me for. This means they are intentionally charging my account in a hidden manner just to rack up unpaid charges on my account. Buyer beware! Do not do any business through Stamps.com!

  Business Response

  Date: 02/16/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However,rest assured that we have zeroed out the outstanding balance on the account.  We have also closed your account.  Your confirmation number is: 240216-002674.
  We show that this account was created on 5/15/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/15/21.  We issue $5.00 in promotional postage credit to new accounts. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 6/13/21.   
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022 I signed up with Stamps.com for a free trial. To my knowledge, I went and cancelled that trial before the date it ended. I went to their site and it said I had no active subscriptions. I assumed the trial had ended and thought nothing more of it.Just a few days ago I got an email (for the first time) stating that my form of payment had failed. I didn't even know I still had an account with them!I called them and they said I do (or did - I closed it while on the phone with them!) have an account and it has been charged $20 a month since I opened it in 2022.I have NEVER used their service. I told them to check their records. I never logged in again. Never used it.They said if I was willing to bring my account up to paid in full, they would consider a refund for the last two years.I refused to give them any more money, or a form of payment.They said that they could not help me if I wasn't willing to pay off my debt to them, but that they would close my account, which they did.I never received an email or physical mail receipt of any kind and I haven't ever used their service during the time I was apparently paying for it without my knowledge.

  Business Response

  Date: 02/16/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we zeroed out the outstanding amount of $19.99.  We have also issued a courtesy credit card refund in the amount of $250.00.  Your confirmation number is: 240215-004082.
  
  We show that this account was created on 4/13/22 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 4/13/22.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.  Your service fee is a flat fee that is not determined by how much postage you print.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 5/12/22.   Rest assured we do offer various means to cancel an account, including online, phone, and email options.   We do not show that you requested to cancel your account prior to 2/14/24 or that we received any previous phone or email contact from you. 
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/14/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been getting charged $20.19 by Stamps.com for no reason. I did not sign up for any subscription nor am I given the chance to opt out of it.

  Business Response

  Date: 02/15/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a refund of $80.76.  Your confirmation number is: 240215-003917.
  
  We show that this account was created on 10/13/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/13/23.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 11/11/23.   Rest assured we do offer various means to cancel an account, including online, phone, and email options.   We do not show that you requested to cancel your account prior to 2/13/24 or that we received any previous phone or email contact from you. 
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:02/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buyer Beware! I recently discovered that Stamps.com had been billing me a monthly "service charge" for a subscription which began upon signing up for a trial offer back in 2000. In all this time from then till now, I never once received an email from Stamps.com that this subscription was recurring every month. When I looked on my stamp.com account, I could not find any billing records for a subscription, but did find I was signed up for a subscription that charges me $21.66 per month. I called Stamps.com to ask for records, and to ask for a refund. I was provided with the attached email stating that since July 25, 2020 I was apparently charged $819.70 in monthly subscription service fees - for a subscription service which I did not even realize I was signed up for. Stamps.com canceled my subscription and account, and then stated they would look into refunding me. A few days later I received an email stating they appreciated my "concerns about fraud," but that they recommended I contact my credit card. When I contacted my credit card ****************** they stated they could not dispute the charges because I had signed up for a subscription. So, according to stamps.com, I am out a total of $819.70. Going back to June 2020, I could only find an email confirming my trial - with "fine print" at the end stating "The Stamps.com monthly service fee is just $17.99 plus applicable tax, if any, including the first month." But I never received any emails after that which notify me of the monthly service fee / subscription being charged. Believe it or not, I never delete emails - I can see all my emails going all the way back to 2010 - and not once from then till now once did I find an email notifying me I was being charged for their monthly subcription. And on top of that, I searched everywhere on their website for records of my subscription charges, which I could not find. There was only a page stating I was signed up for a subscription, which I had not been aware of.

  Business Response

  Date: 02/15/2024

  Dear ***********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate, and normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy credit card refund of $250.00.  Your confirmation number is: 240215-002970.
  
  We apologize for any misunderstanding regarding our fees.  We show that this account was fully activated and created on 6/25/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do not show any indicators that this account was created fraudulently.  We do show a Welcome Email was sent to your email address on 6/25/20.  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/24/20.   We show that you first contacted us to close this account on 2/1/24.  Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/16/2024

   
  Complaint: 21278277
  
  I am rejecting the proposed refund of $250.00 because: the total amount that Stamps.com states it charged my credit card on a monthly basis for almost four years - without so much as an email to notify me - was $819.70. To be refunded only 30% of this total simply compounds the unfair nature of what a reasonable consumer would considered as deceptive business practices. Recently, the ************** Attorney General took up the case of SiriusXM's business practices involving monthly subscriptions, which makes me believe that it would find Stamps.com's subscription practices equally worthy of examination or action - especially when Stamps.com would not provide a consumer such as myself with full relief in the form of a full refund. In the least, I should think that Stamps.com would consider changing its practices by simply notifying its customers of its recurring service fees via monthly emails. I think Stamps.com could do better for consumers such as myself, and hope they will re-consider refunding me the total fees which have left this consumer feeling fleeced. 
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 03/01/2024

  Thank you for your feedback and for sharing your perspective, ***********.  We do consider the fees charged to be valid and appropriate.  However, we have issued an additional refund of $569.70 today to the credit card on file as a courtesy.  Please allow 3-5 business days for processing.  Customer satisfaction is very important to us.  We do not charge customers without their consent and authorization and were happy to answer your questions about our terms and conditions.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate. 
  
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions: ******************************************** During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.  If we can assist further with your concerns, please let us know. 
  
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 03/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************