Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not aware that there is a monthly fees of $19.99 when I signed up the account. I reviewed my bank account and they automatically charged me monthly fees of $19.99 which I never used their services before just signed up an account. I realized there are a lot of people have file a complaint about this issue. They charged me 2 transactions, one is $19.99 on 2/4/24 (posted on 2/5/24), and the second one is $2.67 on 2/8/24 (posted on 2/9/24). Im not sure why they charged me the second amount for. Id like to cancel these. I cant log in to my account online. They keep saying incorrect password and incorrect answer for security question to reset password.

  Business Response

  Date: 02/15/2024

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a credit card refund of $22.66.  Your confirmation number is: 240215-002037.
  
  We apologize for any misunderstanding regarding our fees.  We show that this account was created on 12/31/2023 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/31/2023.
  Your second fee of $2.67 was the prorated fee for the final cycle of February 03, **** to February 07, ****.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  $19.99 was for the cycle of December 31, 2023 to February 03, ****. 
  We show that you had two accounts with us, a ShipStation PayPal Account and a $19.99 Pro Plan account, and that we provided assistance via email on 2/10/24 regarding your accounts. 
  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/29/****.   We show that you closed this account on 2/6/24.  Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Contact and billing information must be entered manually at our site in order for an account to be created.  Stamps.com accounts cannot be created automatically or via a transfer of information from another site, such as the USPS. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  I just want to make sure that my account was closed and I will not get any other charges for the future. Thank you!

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved from ********** ** to ********* ** 09/2021. I continue to have the home in ********** and have since moved back to the area and am no longer in **., When I moved to LA, I thought I was in the **** website and somehow launched into stamps.com to forward my mail, (**** is a fraction of the cost I have come to find out since being scammed). I filled out my new address and was to be charged per month, which would have been only a one time low dollar expense at ****. I requested them to cancel my service 2 years ago and they did not. My Credit Card through its own cycle expired and I was no longer paying them since they had my expired card. I looked in my junk mail in my email recently and they are continuing to send me a bill and I am up to $300 dollars (see attached) for services I NEVER received nor agreed to pay for.... I want them to clear out this false account and STOP emailing me. I already let them rip me off until the card expired. I have NOT LIVED in ********* IN 2 years!!!! This is crazy. NO other company continues to bill like this... it is harassment. STOP

  Business Response

  Date: 02/15/2024

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we zeroed out the outstanding fees in question and closed your account.  Your confirmation number is: 240215-001886.
  
  We apologize for any misunderstanding.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/10/20.   Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Contact and billing information must be entered manually at our site in order for an account to be created.  Stamps.com accounts cannot be created automatically or via a transfer of information from another site, such as the ***** 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions.Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 10/13/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/13/20.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information? 
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:02/06/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2022 I created a Stamps.com account to mail a package to a friend. I agreed to the charges for that shipment. I did not sign up for, agree to, or authorize any monthly subscription of any kind. Tonight I noticed a pending charge of $19.99 from Stamps.com. I was surprised because I haven't shipped anything. Then I looked back and discovered that I've been charged monthly! I went into my old Stamps.com account that I created in 2022 and I can't find any way to cancel this account. In addition, my Stamps.com account doesn't show any of the charges that are appearing on my credit card. I found an old email from Stamps.com saying that they were shipping me a scale for $0.00, but I never received the scale. Had I received the scale I might have realized that something was going on. Since Stamps.com doesn't provide a way to cancel their account online, I am disputing their charges and cancelling my credit card. This is a scam! I have certainly learned never to use Stamps.com for any reason in the future because after using them to mail one item, I have been charged a total of $255.87 so far, and received absolutely nothing for it.

  Business Response

  Date: 02/08/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a full refund for the service fees in question, as confirmed by our phone representative on 2/7/24.  Your confirmation number is: 240207-003888.
  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period,which ended on your account on 11/3/22.   Rest assured we do offer various means to cancel an account, including online, phone, and email options. 
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  While we do send a free Welcome Kit for $0.00, as disclosed in our Terms, we do charge a service fee after the 4-Week Trial Period. 
  
  Your service fee is a flat fee that is not determined by how much postage you print. You can print as much as you want for the same flat rate.  The 4-week trial allows you to experience all the benefits of Stamps.com without being charged.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 10/5/22 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/5/22.
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  I strongly disagree with their assertion that their monthly subscription was clearly stated.  I never saw, nor agreed to, a monthly subscription.  Their website did not provide any way for me to cancel ******************.  Also, their advertising is deceptive. I never would have created an account if I had known they don't actually provide a one-time mailing option. However, I see that the company has refunded the money they charged to my credit card, so this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/05/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for stamps.com thinking they were A stamp ordering business. They are not. Within the month they can charge me on my Debit card *****. They have already changed Me **** which I don't know what it's for. I concerned I will have to cancel my debit card.Please help. Thank you

  Business Response

  Date: 02/07/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Your confirmation number is: 240207-002421.
  
  Rest assured that your account is closed, as confirmed over the phone and via email.  You have cancelled during our 4-Week Trial, so rest assured that you will not receive any service fees.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  
  The $1.00 transaction you are seeing is a temporary hold called an "authorization" or "auth" and will not go through as an actual charge.  It is not a charge -- we were testing your card information to make sure it exists and is billable. This places the funds on a temporary hold while we wait for the credit card company to verify the information on file.  The authorization drops off your credit account within 72 hours for most banks, although for some banks it could take up to 30 days.  
  
  Again, we apologize for any misunderstanding.  Prior to registration, we do ensure that our customers see our Terms and Conditions  (which can be found at ********************************************* ) before they create their accounts.  The excerpt regarding the authorization states:
  
  "During account registration, ********************** may verify that your payment card is valid for the service fees associated with your service plan."
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in September, I bought a label online through the US postal service and it sent me to Stamps.com. They erroneously signed me up for a monthly subscription and hit my credit card for months before I caught it. Then they made me jump through hoops to get rid of them and get my money back. Now after finally receiving an email confirming that this fraudulent account had been cancelled, Stamps.com is back and charging me a monthly subscription fee again. It's clear that I have cancelled but the have my credit card number so they have decided I'm paying anyway!!I shouldn't have to request a new credit card number to get rid of these crooks. I have all my utilities and home services on this card and I don't want to spend days updating my credit card number to rid myself of them. They paid me back over $50 for the months of erroneous charges and now it's there again. Can you please help me stop Stamps.com from fraudulently charging my credit card?

  Business Response

  Date: 02/08/2024

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $80.52, as confirmed by our representatives.  Your confirmation number is: 240208-003876. 
  
  We apologize for any misunderstanding regarding our fees.   We show that you had closed your account on 12/22/23 per your request.  We show that a final fee occurred for the cycle of December 09, 2023 to December 22, 2023.  As stated in our Terms of Use (www.stamps.com/conditions), to which all customers must agree before creating an account, ********************** always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  However, as verified by our representative ******* on 2/3/24, we have refunded an additional $15.00 and therefore we show that you have been refunded in full.  We apologize for the experience. 
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure,which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:01/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried out the services, however, never signed up for anything because I realized the service was not cost efficient. A few weeks later, I received a charge for $19.99 on my credit card. When I called about it, they stated that I was enrolled in a monthly subscription. I never signed up for a monthly subscription. I requested a refund. They said "no". They agreed to cancel my service going forward but they could not refund the fraudulent charge of $19.99. I was told, their "system" just simply would not allow them to do that. I requested to speak with a manager and waited on hold for 30 minutes until I finally hung up. I'm out $19.99 and really frustrated that they got away with this.

  Business Response

  Date: 01/31/2024

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, as verified by your conversation with our supervisor, rest assured that we issued a courtesy refund of $19.99.  Your confirmation number is: 240131-003368.
  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/18/24.  We show that you closed your account on 1/23/24. 
  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 12/20/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/20/23.
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?               
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered that Stamps.com converted my one-time Stamp purchase to a monthly membership, charging my credit card a $19.99 monthly fee. I never received emails about these charges. I don't know how long I've been a member. These charges were stated as a sidebar during account creation, easy to miss. Lots of unhappy customers.

  Business Response

  Date: 01/30/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $250.00.  Your confirmation number is: 240130-004408. 
  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/18/20. 
  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 9/19/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 9/19/20.
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?               
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 02/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They refunded me for one year out of the three they auto-debited unknown to me. Since I did agree to a hard-to-see agreement (it was off to the side as I filled in my information to make a purchase)  I'll quit while I'm behind. Bad on me for overlooking the credit card debit for three years.
  I still think this is a shady business which deserves its poor reviews and complaints. If they were an honest actor, they'd have the monthly membership debits more visible and inform its "members" monthly about the debit.
  
  *************************************************

• Initial Complaint

  Date:01/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account around Christmas to mail one thing. I saw an offer for a free starter kit with $5 credit to mail somthing. My shipment came out to under $5. I never shipped anything else. later that month they charged me $*****. I tried to log back into the account I had just created with no luck. It was like the website forgot my account. I finally got back in and in the meantime, they charged me another ***** for the next month. When I was able to get back in, it said that I signed up for a monthly subscription. I was not made aware of the monthly subscription when I initially created the account. I was under the impression that I was getting a complimentary $5 as a welcome gift for signing up and I would pay when I shipped something. During the process of closing the account, I received offers of a reduced price of $ **** to stay. Immediately after I clicked the button to close the account I got an email stating that my bill had been adjusted and ***** would be charged to my card on file at the end of the month. Altamentoly my under $5 shipping job, wound wind up costing me over ten times the original amount

  Business Response

  Date: 01/29/2024

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $45.98.  Your confirmation number is: 240129-003118. 
  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We hear your concerns and we always fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/10/13.  We show that you closed your account on 1/21/24.   Your final charge was $6.00 for the cycle of January 12, **** to January 21, ****.  $13.99 was the amount by which your final fee was reduced.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle. 
  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 11/12/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 11/12/23.
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?               
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a stamps.com account in 2022 in order to send an item to a friend, and accepted what I was told to be a $5 fee at the time (on top of paying for a singular shipping label) after the misleadingly vague wording on the site led me to believe it was the fee for use. Since my sign up date, stamps.com has silently taken an absurd subscription charge every month from my account. I have received no monthly receipt emails regarding my recurring subscription that would have alerted me of the continued payment. I received no notification when, in March 2023, the amount charged was apparently raised. This absolutely egregious failure of basic communication with the customer, alongside the fine-printing and intentional visual hiding of mentions of fees, is disgustingly predatory. The $450+ that has been collectively charged is a huge deal to me as I was significantly injured and have not been able to work. I only discovered these charges after noticing a discrepancy in my very limited income and combing through my bank statements. I have closed my account immediately after discovering this scheme, but the funds lost without my knowledge or consent are my biggest grievance.

  Business Response

  Date: 01/26/2024

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund of $512.56.  Your confirmation number is: 240126-004028. 
  
  We apologize for any misunderstanding regarding our fees.   We do disclose our fee information at our site and during registration.  We hear your concerns and we always fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/15/21.  We show that you closed your account on 1/21/24. 
  We do not bill without consent and authorization from the customer.  Registration is a multi-step process and accounts must be created directly at our site.  Accounts cannot be created via a transfer of information from another site or application.  We do require that you submit personal and financial information manually.  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that this account was created on 10/17/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 10/17/21.
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?               
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

  Customer Answer

  Date: 01/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased postage with my 21 year subscription with stamps.com. They are a trusted authorized vendor for ***** Mailed priority package on 1-12-24 @3:30 at the local PO, like **** times before. By 6:30PM, tracking stated package had counterfeit postage. Then status changed to a respectable delivery date. Only to be held ** in the same City *********** for 1 week. Package is lost, or stolen by ***** Stamps.com has not fixed the problem. 2 other priority items sent afterwards are also lost and in limbo while Stamps.com tries unsuccessfully to solve the problem. They should be sure in a class action lawsuit and if this problem persists over this next week I will be the one to start it.

  Business Response

  Date: 01/25/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   We apologize that you encountered this issue.  We take this issue very seriously.  We have conducted a thorough investigation with various teams and rest assured that we have received word from the **** that the issue has been resolved.  Rest assured that your labels are valid and will ship normally.  Please let us know if you encounter further issues. 
  
  Once again, we apologize for any inconvenience this may be causing you.  I do see that you've been with us since **** and appreciate your longtime loyalty.  Because your satisfaction is important to us, rest assured we waived 3 upcoming service fees for you on 1/12/24.  You will receive a confirmation email shortly. 
  
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************