Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I updated my address in my stamps.com account in May of 2022. Stamps.com failed to communicate this change with the third-party *** account THEY created with my information, unknown to me. So when a customer's package was returned from the other side of the country, the package went to my old address which is in a completely different ********* said I had no options other than allow delivery to the wrong address or hold the package at their customer counter. When I called **********************, I was told by two different agents that I needed to call *** and this wasn't their problem. I finally spoke with a supervisor (*****) who confirmed my account with them was updated but they did not forward this update with the third-party *** account they created. He said he would get in touch with *** and would make this right. No return call. No email. Nothing. I drove to my old city, went to ***, picked up the package myself. If stamps.com had maintained their system, this would not have happened. By not calling me back, they refused to help and correct their mistake. I want reimbursed for the time and mileage I spent correcting THEIR failure. If stamps.com is creating third-party accounts for their customers, they are required to maintain those accounts. They failed to do so, resulting in my loss. I demand to be made whole.

  Business Response

  Date: 11/09/2023

  Dear *****,
  Thank you for your inquiry.  We appreciate and consider your feedback and take our customers concerns very seriously.  We sincerely apologize for the negative experience and rest assured that we are investigating the *** address update issue you have described.  We take this issue very seriously and understand your frustration on this.  Because your satisfaction is important to us, we have waived 4 upcoming service fees for you.  You will receive a confirmation email shortly. 
  
  We have issued a postage credit of $13.35 on 11/9/23 for the *** transaction in question, and issued an additional courtesy credit of $25.00 on 11/9/23. 
                 
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  If we can help further, please let us know.
  
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20820897
  
  I appreciate the response but the issues remain unresolved:

  1) The waiving of future service fees and credits to my account do not reimburse me for MY time and travel expense in correcting YOUR failure. My invoice needs to be paid with a check mailed certified to my address. 

  2) I cannot use my stamps.com account until your failure is corrected. Until it is, my account is useless. If I were to send out a package with a label generated within my account, and it were returned to me for any reason, it would STILL go to my old address. I would have the same serious problem thanks to your maintenance failure. The supervisor I spoke with two weeks ago assured me it would be investigated and corrected but it wasn't. They didn't even call me back. This is unacceptable. It needs to be FIXED.

  Nothing is resolved here. My account is still wrong and, therefore, useless. And you still have not made me whole in the eyes of the law by reimbursing me for my expenses in correcting your failure. I have a business to run. I trusted you. You failed. Make it right.

  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/01/2023

  We understand your frustration regarding this issue, *****, and apologize for this issue.  The solution we would recommend to resolve the return address update issue is to create a brand new Stamps.com account, as we are not able to perform a *** address update request outside of your initial district residency on your current account.  We apologize for the inconvenience, and we are currently working with our partners to resolve this issue.   Please let us know if you would like to choose that option.  We show that we previously reimbursed the actual *** transaction ($13.35 1ZA27R360339424416), waived 4 upcoming fees, and issued an additional $25.00 on your current account.  However, your satisfaction is very important to us and we have determined that an additional courtesy refund will be given.   We have issued a credit card refund in the amount of $300.00 to your credit card.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  We apologize for these issues and we appreciate your feedback on this matter.
  Sincerely,
  The ************* Team
  **********************

• Initial Complaint

  Date:11/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What an absolute scam. Called about 4-5 months ago to cancel my subscription as I didnt need to use the service anymore. The person on the phone kept pushing me to downgrade my plan to basic and I insisted on cancelling. I thought everything was fine, but realized they switched me to basic plan and have been taking $10 a month out of my account for something I havent used since. If someone wants to cancel their plan, let them cancel. I probably told the person on the phone 3-4 times I want to cancel the plan as I was moving to a different country. What an absolute rip off.

  Business Response

  Date: 11/03/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  We sincerely apologize for the negative experience.  Rest assured that we issued a credit refund totaling $50.00 and closed your account.  Your confirmation number is: 231103-002262. 
  
  We have reviewed your feedback and please rest assured that we will be reviewing the interactions in question.  We have passed your comments along to our management staff and we will address the matter accordingly.
                 
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  
  If we can help further, please let us know.
  
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has been charging me $19.99 for the last 3 months without my knowledge (yes, I should have paid more attention to my credit card bill). I never signed up for their service. I was going to buy some stamps from them & then decided not to. So I have never even purchased anything from them. I looked online and saw they do this all the time by sneaking some sort of language that they are going to charge me after the free trial period. I dont even recall any verbiage about a trial period. Wow, this is just outrageous. Stamps.com should be shut down.

  Business Response

  Date: 10/31/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund totaling $79.96.  Your confirmation number is: 231031-003871.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  
  We do not bill without consent and authorization from the customer.  Registration is a multi-step process.  We show that this account was created on 6/23/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 6/23/23.  Emails are sent to the email address provided by the customer during registration and can be changed by the customer at any time.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/22/23.  We show that you cancelled your account on 10/29/23.   
  
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:10/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a family that Stamps.com has been billing us unknowingly for over 2 years for a subscription Pro Plan (targeted at Small Businesses).We never knowingly signed up for the plan and invoices have been delivered into spam. In total we have been charged $467.28.We have asked for a refund and instead they offered to sell us a new subscription plan. We are seeking remediation for these unclear and unfair business practices.I have provided sample transactions from our credit card statement as well as a summary of the charges.

  Business Response

  Date: 10/25/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we issued a courtesy refund totaling $162.60 and an additional courtesy refund for $90.53 on 10/25/23.  We do not show that $467.28 was charged in total.  We do show that a full refund was issued.  Your confirmation number is: 231025-004472.
  
  We apologize for any misunderstanding regarding our services.  We do not bill without consent and authorization from the customer.  Registration is a multi-step process.  We show that this account was created on 6/13/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 6/13/21.  Emails are sent to the email address provided by the customer during registration and can be changed by the customer at any time.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/12/21.  We show that you contacted our support team on 10/14/23.   
  
  We never charge people without their full agreement, consent,and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps,and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?          
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:10/13/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. Stamps.com charged monthly membership without my agreement. Stamps.com claims I accepted $5 promotion fund so I have to pay for the monthly fee after 4 weeks. I did entered my credit card account. I was trying to use it to ship my mail. But stamps.com automatically used its promotion fund to mail my shipment without using my credit card I input. Automatically applying promotion doesn't mean I accept the membership. I had input my credit card number for the shipping.2. I didn't aggrege to sign up any membership for each month $19.99 from the beginning. 3. Stamps.com didn't have my authorization to store my credit card information.

  Business Response

  Date: 10/17/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $39.98 and cleared the outstanding balance.  Your confirmation number is: 231017-004881.
  
  We apologize for any misunderstanding regarding our services.  We do not bill without consent or authorization.  Registration is a multi-step process.  We show that this account was created on 7/12/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 7/12/23 
  Registration requires you to enter your name,mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also,you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/10/23.    
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  We believe in full disclosure,and information about our fees is available on our website, interface, Terms,and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 10/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************

• Initial Complaint

  Date:10/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You guys are a fraud to your customers!! I have been using Stamps for over 10 years and never have I been charged these erroneouscharges of 'Adjustment" - I ship over 100 packages a month and I weigh my packages and measurements. This is fraud. You already owe me so much money on labels that "can't be refunded" due to time line. FRAUD!!!Now my account is a NEGATIVE - $104 These charges need to be reimbursed to my account!! I canteven ship my packages for the day due to this!!!I NEED ***********!!!YOU WANNA CHARGE ME? REFUND ALL OF MY LABELS THAT I BOUGHT AND PAID FOR THAT I CAN'TGET REFUNDED FOR LOOK AT ALL OF THE ARTICLES OF STAMPS.COM FRAUDING THEIR CUSTOMERShttps://www.google.com/search?q=stamps.com+fraud&oq=stamps.com+fraud&gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIHCAEQIRiPAjIHCAIQIRiPAtIBCDQyMDdqMGo5qAIAsAIA&sourceid=chrome&ie=UTF-8

  Business Response

  Date: 10/16/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  After reviewing your account, weve decided to zero out the outstanding charges as a courtesy. Thank you for your patience as this information is updated in the billing system disregard any new invoices or emails about an owed amount.  Your confirmation number is: 231016-004772
  We understand your concerns about this.  Overdraft protection is activated by an outstanding balance caused by APV adjustments.  Adjustments come directly from the carrier, such as **** or **** and we are required to pass them onto our customers.  If it is determined by a carrier partner of Stamps.com that a shipping transaction did not contain sufficient funds (for example, there is not enough postage to cover a **** shipment due to incorrect dimensions being inputted or an underreporting of weight at time of print), the adjustments would be made.   
  If you use a shipping service that is paid only when the label is used or if it is determined by Stamps.com or a carrier partner of Stamps.com that a mailing or shipping transaction did not contain sufficient funds (for example, not enough postage to cover a **** shipment due to an underreporting of weight at time of print, or a change in mail class eligibility because of carrier rule changes), Stamps.com may automatically deduct the amount for the unpaid or short-paid transaction from your account balance. You will be able to review these adjustments in your account history and reports. If one or more of these payments cannot be collected from your account due to a lack of available funds, your account billing method may be charged (with a minimum charge of $10.00) until you fund your account to cover all outstanding payments and your account may be suspended.
  The ****'s Automated Package Verification (APV) program streamlines how the **** checks postage on certain packages with labels generated from PC Postage applications.  Previously, the ************** only sent notifications to shippers when differences in package characteristics are detected.  **** handles under-paid and over-paid postage labels via their Automated Package Verification (APV) system.  The **** APV program will verify correct postage has been paid on every domestic package, based on weight, dimensions,package type, mailing service, and the origin and destination ZIP codes.  If the amount is underpaid, a debit will be made to cover the difference.
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions.We believe in full disclosure, which is why we provide our terms (******************************************** ) on a single webpage during the registration process. 
  We apologize for any misunderstanding regarding the **** Misprint Policy.  Claims for Shipping Labels and Return Shipping Labels with built-in tracking must be submitted within 28 days of the print date of the postage.  You can request an e/Refund for Shipping Labels from the Stamps.com platform within that stated timeframe of 28 days.  Claims for NetStamps and postage without built-in tracking must be mailed in within 60 days of the mailing date of the postage.
  Your postage purchases are transactions with the **** through our software. Refund requests are subject to **** guidelines and are granted at their sole discretion.  We do not obtain postage funds for prints or failed prints.  Postage funds are purchased from the ****,not Stamps.com.  Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage.
  Thank you for your email regarding our Misprint Refund Request policy.  If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label,you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  If we can help further, please let us know.
  Best Regards,     
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:10/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company should not be allowed to operate. They have misleading advertising and false advertising of their products. A subscription is a complete scam. The wesbsite should be illegal and ** government under no circumstances should be able to be affiliated with with this scam company

  Business Response

  Date: 10/10/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We show that you were switched to our Basic Plan on 10/3/23 per your request and we also show that a courtesy refund of $59.98 was issued on that day.  We show that you opted to keep your account open with us.  We appreciate your feedback and business.  Your confirmation number is: 231010-003672.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage, and create postage stamps, shipping labels, and other types of postage.  Stamps.com is a PC ******* Vendor licensed and approved by the **** since 1999.  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  We apologize for any misunderstanding regarding our services.  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 5/3/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/3/23.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/1/23.         
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:09/26/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged my credit card for over 3 years without my approval . Additionally, they never sent notices of monthly billing and price increases.. These charges add to over $900 and I asked for a refund. I gave them 60 days to respond and refund the charges. They have not acted. Please escalate and resolve this refund and I will remove the complaint.

  Business Response

  Date: 10/02/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $859.44.  Your confirmation number is: 231002-002757.
  
  We apologize for any misunderstanding regarding our services.  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 12/15/19 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/15/19.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/13/20.  We notify all customers if there are any price increases.      
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 10/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/25/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an account last summer to try and buy my mom some stamps, after finding their signup process invasive. I went to Amazon and bought stamps. I didn't like the fact that they asked for my credit card information to create an account. Why do I need to provide a chargeable credit card if I haven't bought anything? They denote on the right side of the screen during signup:"Is my credit card information safe? Definitely."This should have been a red flag to me then but again, I didn't put anything in my cart or check out anything so I didn't think anything of it.Fast forward to this month, I thought there may be some fraud within my credit card so I started going down my statement line by line and see charges from Stamps.com and I think, this must be fraud. Over the last 15 months, theyve not sent me 1 confirmation of payment email, an email about my "free trial" that I never wanted expiring or a reminder that my subscription has renewed.Theyve provided me ZERO goods and services over the last 15 months and taken $20 from me every month for the privilege of doing it. Apparently, that signup screen where it says they "keep your credit card info safe" is the same screen where you check a box agreeing to their terms and conditions. If you click this box, it expands and 3-4 paragraphs down tells you "if you don't delete this account within 4 weeks, we will charge your credit card monthly for access to our tools" (and also never tell you that's what we are doing). I looked back through my emails and there were no receipts, no emailed follow up and no communication...Because that's the type of company they are..Very shady stuff, don't work with this company. You will look down this list and see almost everyone has this same complaint and they haven't changed it because it makes them money. They don't tell you they're charging you, you'll have to check your credit card statement and catch them in the act.

  Business Response

  Date: 09/27/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $206.59, as confirmed by our representative ****** on 9/23/23.  Your confirmation number is: 230927-004036.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage, and create postage stamps, shipping labels, and other types of postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself.   We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  We apologize for any misunderstanding regarding our services.  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 6/18/22 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 6/18/22.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/17/22.       
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 09/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:09/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com uses scammy practices to trick customers into a monthly subscription of $21.76 a month (including tax) that doesn't include any services other than the privilege to print stamps at-cost. I was charged $21.76 monthly on 6/29/23, 7/28/23 and 8/29/23 and then a partial month charge of $11.60 on 9/14/23 after I finally saw the scammy recurring charge and cancelled the recurring subscription.1/ They use the finest print to tell you that you have a trial period that rolls over into a monthly subscription. See screenshot of the email confirmation attached.2/ They know the service is not worth $21.76 per month, because as soon as I cancelled the subscription, they offered to let me keep it for $0.00 every month!I didn't suspect that adding my credit card number would lead to a subscription because of course you need a credit card number to buy postage, that's the whole point of stamps.com: it's a service to buy postage.Please help with obtaining a refund for me and warning other customers about falling for these scammy and shady business practices.

  Business Response

  Date: 09/27/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $120.40 on 9/27/23.  Your confirmation number is: 230927-002423. 
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage, and create postage stamps, shipping labels, and other types of postage.  Stamps.com is a PC ******* Vendor licensed and approved by the ***** We are a separate company from the **** itself. 
  We apologize for any misunderstanding regarding our services.  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 3/27/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 3/27/23.    
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/25/23.      
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for mediating.
  
  Sincerely,
  
  Mimi ****