Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last January, I created an account with **********************. I believed it was part of the the **** I deposited $100 into the account to mail a few packages. This company., without my knowledge, started charging me a monthly fee. I have not used this account since the one package I shipped in January and did not realize I was being charged a renewed monthly fee between $17.99 and $19.99 until I recently auditedmy credit card statements. unbelievably poor business practice and extremely deceptive. Interesting how they change the amount they charge each month slightly so it is harder to find on your credit card statement. This is a service I have not used since shipping one package and I would not have signed up for an auto renew service. In addition, there is still $37 in my account from the additional deposit to ship packages. I want a full refund on all monthly charges since January and also my $37 refunded to me. Reading the responses to other complaints, it is easy to see that this company fully realizes that they are engaging in a deceptive practice (and assuming some credibility by positioning themselves as a affiliate of government agency ****** but continue to do so until they are caught by individual consumers. I have also filed a dispute on each charge with my credit card company. This is the exact type of company that government legislation needs to address. I am so tired of being taken advantage of by deceptive businesses who use my credit card information.

  Business Response

  Date: 09/27/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $153.92 on 9/27/23.  Your confirmation number is: 230927-002364.
  
  We apologize for any misunderstanding regarding our services.  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 1/19/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 1/19/23. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/16/23.    
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 09/27/2023

   
  Complaint: 20635275
  
  I am rejecting this response because: I want the additional $37 in postage remaining in my account also refunded in addition to the monthly service fees.   For such a supposedly clear registration process, reading complaint after complaint is pretty revealing.  Ponzi scheme to use consumers funds until they figure out the scam
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/29/2023

  I can see why that would be frustrating, *************  We apologize that you encountered this issue.  Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued on 9/28/23 as a credit card refund.  Please allow 3-5 business days for this credit to be applied to your account.  The refund details are:
  
  Amount || $ 37.02
  
  Stamps.com account **********
  
  We sincerely apologize for your experience and if we can help further, please let us know.  
  
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:09/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created what I thought was a free account back in February to send some packages. Since that time I've sent 4 packages via stamps.com via ********* and have directly paid for this postage. That part is all good.However, I subsequently noticed that I was signed up for a $19.99/mo subscription, without my knowledge. The company is using some dark practices to sign people up for these accounts. In my welcome email, in very fine print at the bottom of the email, it states:"*The $5.00 in postage is for new customers and can only be used during the 4-week trial period. There are no long-term commitments with Stamps.com and you can cancel anytime. The Stamps.com monthly service fee is just $17.99 plus applicable tax, if any, including the first month. Currently we do not believe your service fees are taxable in your state. Cancel online or call us toll-free at ************** to cancel your account within the 4-week trial period and pay no service fees. Your service will continue uninterrupted as long as you do not cancel. Your credit card may also be used to pay for postage and optional services."Looking at the Better Business Bureau's website, there are what appear to be hundreds of similar complaints. Stamps.com is likely making hundreds of thousands of dollars a year, or more, in signing people up for these subscriptions without their knowledge.Their website also makes it very difficult to know that you have a subscription. In their section that shows transactions, it doesn't show the monthly transaction anywhere. The only way I found out was via my credit card statement.

  Business Response

  Date: 09/27/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $79.96 on 9/19/23, as confirmed by our email representative *****************  We show that confirmation of this was emailed to you on 9/14/23.  We have issued an additional courtesy refund of $53.97 on 9/27/23.  Your confirmation number is: 230927-001942.
  
  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 2/14/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 2/14/23. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/15/23. 
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business tricked me into paying hidden monthly fees for several months. When I signed up for my account, I was misled into believing that the account was free, and that entering my credit card information was for purchasing postage through the site, which I did on several occasions. However, I did NOT consent to signing up for a "Pro account" for $21.76 per month. I received no notice that I was signing up for a paid account and no notice that I was going to be charged this amount. This company took advantage of having my payment information to charge me, and since I was never told I had a paid account, it makes me feel as if they do this to all their customers and hope to sneakily charge them every month without them finding out about it. If these fees had been disclosed up front, I never would have created this account in the first place. The cherry on top is that when I tried to cancel my account, I received an email taking $2.67 off my monthly bill as some kind of consolation before they charged me $18.85 to cancel my account. I have sent them multiple messages on their website giving them the opportunity to rectify this situation before taking it further, but they didn't respond and so here we are. To be clear, I am requesting a refund for all of the monthly payments I was charged for, as well as my remaining balance when I closed my account:July 20, 2023 - $21.76 August 21, 2023 - $21.76 September 16, 2023 - $18.85 Remaining account balance - $4.13

  Business Response

  Date: 09/25/2023

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy full refund totaling $62.37 on 9/21/23, as confirmed by our email representative **************  We show that confirmation of this was emailed to you on 9/14/23.  We show that a credit card refund request for your remaining postage balance of $4.13 was also submitted by the representative.  Your confirmation number is: 230925-004082.
  
  We apologize for any confusion and misunderstanding regarding our service fees.  We bill at the end of our cycles,and your final fee for the cycle of August 19, 2023 to September 14, 2023 had been prorated down to $18.85.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  Your previous service fee had been for the cycle of July 19, 2023 to August 19, 2023. 
  We show that we had responded to your emails on 9/14/23.  We show that your emails were responded to by our representative **************  We apologize for the misunderstanding on this. 
  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 6/19/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 6/19/23. 
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/18/23.  We show that you canceled on 9/15/23.       
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was added to a recurring payment plan without knowing so.

  Business Response

  Date: 09/20/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $43.31 on 9/20/23.  Your confirmation number is: 230920-003632.
  
  We apologize for any confusion and misunderstanding regarding our service fees.  We do not bill without consent.  Registration is a multi-step process.  We show that this account was created on 7/11/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 7/11/23.  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/9/23.     
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot cancel service and do not want to pay monthly charge of $19.99. We did NOT sign up for a monthly service.

  Business Response

  Date: 09/22/2023

  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.   Unfortunately, we could not find a Stamps.com account with the provided contact information.   We also show that the phone representative with whom you spoke was also unable to locate a Stamps.com account with the provided information.   
  
  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue.  For cases such as these, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.   
  
  Rest assured that we will cooperate with your financial institution or any authorized investigative body to help our mutual customers and assist in any formal investigation.  
  
  Your bank will work on your behalf and take this situation further after you have reported this case of possible fraud.  
  
  We hope this information provides you with a resolution to your issue.  We recommend that you report this situation to your bank right away.   We do include our support number on credit card statements so that our customers may contact us immediately.  
  
  If we can help further, please let us know.
  Best Regards,      
   
  *******************
  Customer Care Director
  **********************
  

• Initial Complaint

  Date:09/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many before me, I've fell victim to the company's deceptive business practices. I signed up about 5 months ago just to send a single package, and I was misled into a subscription. Leaving aside the fact that the idea of a company offering a valueless subscription for basically what is a transactional service, they standout for a few reasons: first, it is completely unclear that a subscription is necessary to use the service; second, once you log back in, nothing on the main screens indicate that a subscription is even active; third, they don't notify you before the post-trial subscription starts; finally, you don't get any notice on a monthly basis that you're about to be charged or that you were just charged (like a receipt that would help to, you know, realize you are subscribed). Another example: the fact you paid a monthly fee is not even listed under the list of your transactions.They rely on deceitful practices to sign you up and then hope that you don't realize it. I'm shocked the post office allows them to issue postage. They shouldn't be within 10 miles of a government-related service.

  Business Response

  Date: 09/15/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $89.21 on 9/15/23.  Your confirmation number is: 230915-003748.
  
  We apologize for any confusion and misunderstanding regarding our service fees.  Registration is a multi-step process.  We show that this account was created on 5/11/23 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 5/11/23.  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/9/23.   
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolute sham of a company. I placed ONE order here YEARS ago and had absolutely no idea that my one order was "signing up" for a subscription that I did not have knowledge of or consent to. I have since (unknowingly) been charged $17.99 for YEARS for a subscription that I have not used at all. I have since moved from my old address and only recently received an email that my charges were not able to be processed because of an expired credit card. I genuinely thought this was a phishing email. I logged onto my stamps.com account and saw **** on my balance, NO orders other than my ONE order YEARS ago. It did not say ANYWHERE that I was enrolled in a subscription. I dug deeper on other websites and found that this is a common scam and looked up instructions and upon my credit card review saw I was being charged for a service I do not use and did not consent to. I have since canceled my account but have lost hundreds of dollars to this scam (I would estimate close to $500-600). Absolute shady business practices and lack of notifying "customers" that they are being charged or agreeing to this subscription.

  Business Response

  Date: 09/15/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 on 9/15/23.  Your confirmation number is: 230915-003624.
  
  We apologize for any confusion and misunderstanding regarding our service fees.  Registration is a multi-step process.  We show that this account was created on 12/13/20 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 12/13/20.  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  Your $0.00 balance referred to your postage balance.  While the monthly service fee does provide unlimited access to your Stamps.com account, it does not add postage funds to your account.  This is a separate charge. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/11/21.   
  
  We never charge people without their full agreement, consent, and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:09/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After navigating the Stamps.com website in an attempt to purchase postage back in October of 2022, I learned, several months later, that I had been enrolled in a subscription service (for what, I still don't really know). After digging through my email, I see I have one email noting a summary of charges from Oct 2022 and a line at the bottom that says this is not a bill. It appears that will little to no explanation, setting up an account automatically enrolls someone in the "pro plan" after a set period of time. Monthly charges can be found on my credit card statements from October 2022 to September 2023 each for ***** with the exception of the one from October 2022 which was $*****. I do not recall getting ANY postage or services, deals, etc. from this company. Email communication is so scarce, that I had to search to see if I had received anything at all. The one email I have attached does not explain how to cancel or even confirm that a person has been enrolled.I see now after reading some of the complaints, that I'm not the only one who feels the business procedures of this company are flawed. I am requesting a refund for the monthly charges deducted from my card with next to no communication whatsoever. The total of 11 months at ***** and the initial charge of ***** totals $247.91 due. I'm not sure what account # will be helpful, I was able to log in with a (recover password feature) and cancel online. The one email references this Statement #******* - ********.

  Business Response

  Date: 09/14/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $200.00 on 9/14/23.  Your confirmation number is: 230914-003864.
  
  We apologize for any confusion and misunderstanding regarding our service fees.  Registration is a multi-step process.  We show that this account was created on 8/30/19 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 8/30/19.  We were rendering service and providing service to you from the day the account was activated until account closure.  *********** that we provide is access to the Stamps.com software and online platform.  This was accessible to you as soon as the account was activated.  Our service also allows you to print real U.S. postage for all your letters and packages 24/7.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration,we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/28/19. 
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 09/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a stop monthly fee of $20 for I don't know how long. And I pay the same price for postage. This company is deceptive and should be shut down. I called repeatedly to cancel service and they keep charging. Finally today 9-6-23 waited a half hour as they were "busy" and after the third moron confirmed my city. They canceled. Deceptive and down right predatory company. Many alternatives that will not rip you off.

  Business Response

  Date: 09/08/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $277.85 to your credit card on 9/8/23.  We show that your account is closed.  Your confirmation number is: 230908-003598.
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 3/31/2022 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 3/31/2022.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ********************************************
  We apologize for any misunderstanding regarding our services.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/29/22. We show that you first contacted us to cancel on 9/6/23.   
  To create any Stamps.com account, you must complete the multi-step registration process at  *********************************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  
  ********************************************
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  One of the benefits to using Stamps.com is access to the special **** Commercial/Online Rate. Commercial Rates are a discounted price matrix for packages lower than retail prices for customers using PC ******* such as Stamps.com.  The discounted postage rates are applied automatically in both the Stamps.com software and online version.  Mailpieces printed at this rate will carry a special Commercial Rates tag/indicator.   We also offer the discounted Metered Rate on letters. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  www.stamps.com/conditions
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *********************************/postage-online/faqs/
  **************************************************
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best Regards, 
  
  *******************
  Customer Care Director
  **********************

• Initial Complaint

  Date:09/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started a stamps.com account on June 13th with $20.00. On June 14th I decided the account wouldn't work for what I needed and closed the account. I received a confirmation that the account was closed and I would get a refund check in 6-8 weeks. I waiting until September 1st to call, as I had not received the check. After talking to someone in customer service I was told the check was never issued and that I would need to wait another 6-8 weeks for the refund check to be sent to me.

  Business Response

  Date: 09/08/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We are sorry to hear that you had not received your postage balance check.  Once your account is closed, ********************** will begin processing your refund for any unused purchased postage. Please allow up to 6-8 weeks to receive your refund check.  Because we are converting **** funds for printing postage into a cashable check for you, unfortunately we do require this time for processing.  Reviewing this issue, we do show that our phone representative made an exception for you and issued the refund as a credit card refund instead for $20.00 on 9/1/23.  Your confirmation number is: 230908-002724.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement. 
  
  If we can help further, please let us know.
  Best Regards, 
  
  *******************
  Customer Care Director
  **********************