Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com has an auto charge system. They do not notify you of the charge. Rather, AFTER you have signed up, they send a "welcome e-mail" that you may or may not receive, notifying you of an auto charge after 30 days of a "free trial." Free for........ what? The ability to print package labels? The **** and *** offer this service for free. You just pay for the postage.The customer service refuses to refund the charges, even after proof that no welcome email was sent to me and no "sign up" for a subscription is given during the process of creating the account.

  Business Response

  Date: 05/16/2023

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $19.99 to your credit card.  We show that your account is closed.  Your confirmation number is: 230516-002486.
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  We disclose our fees prior to account creation. 
  
  We show that a Welcome Email confirming activation had been sent to you on 4/9/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/8/23.  We show that you cancelled your account on 5/10/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. ** order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not know I was being charged a monthly subscription fee from stamps.com - I received no e-mails or statements. I couldn'nt even find correspondence in my email history. They closed my account and gave me a $150 refund, but they've been charging my $20 a month for 2 years - I'd like a full refund for a service I didn't even use.

  Business Response

  Date: 05/10/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $188.22 to your credit card, as confirmed by our representatives.  We show that we have issued an additional courtesy refund of $200.00.  We show that your account is closed.  Your confirmation number is: 230510-003428.
  
  We apologize for any misunderstanding regarding our services.  Our service fee gives you access to the Stamps.com software and services,and provides you with a valid **** meter license and access to purchasing and printing **** postage.  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We show that this account was fully activated on 2/4/21.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/4/21.  We show that you cancelled your account on 5/8/23.       
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. ** order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com sent me an email that my credit card was not allowing them to charge me any longer. I thought it was a scam because I don't have a stamps.com account. I checked with them and they confirmed they've charged me nearly $500 since 2021 and that the account has never been used. I explained I don't have the need for a stamps account, asked them to close it and refund my money. I have zero reflection of setting up this account but accusing them of fraud when they were the only people who profited also seems not right! Then I read they put sneaky language that makes a person not realize what they're signing on for. At this point I don't know what to think but as they've confirmed I've never used the account, and I know I don't now nor have I ever needed the account and don't believe I signed up for the account, the fact that they've refused to refund my money is flat out wrong and I'm hoping you can help me to resolve it. This is so shady!

  Business Response

  Date: 05/10/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $250.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230508-005165. 
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 
  
  We would be happy to address your concerns.  Registration is a multi-step process.  We show that this account was created on 3/3/21 at our website.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. We do show a Welcome Email was sent to your email address on 3/3/21. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/1/21.  We show that you first contacted Customer Support on 5/2/23. 
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/10/2023

   
  Complaint: 20023088
  
  I am rejecting this response because:
  I never said I didn't sign up for your service, I only said I didn't recall doing so and if I did I never saw that there was a charge to sign up. Since I don't recall it I can only assume I thought it was a pay as you go program. I do not have a business, there would never have been a need for me to have an account  that charges so much money.  I can only assume your fee structure was shown in tiny print. I feel like you are preying on older people as so many scam services do. I would like you to reconsider your refund offer of $250 and instead be a good corporate citizen and refund the entire amount since it is entirely clear this was a mistake on my part at best and a misrepresentation on your part at worst. I also think it's poor form on your part to only make an offer of any kind after I filed with the BBB, when I supplied you with the same information you only told me the account was closed, too bad so sad. Clearly you all do not care about your customers. I'm thoroughly disappointed in the entire experience. Lastly, to address your letter which indicated you sent me a welcome email, I save all account information when I start a new account so I can only assume your note went to my spam folder as I have nothing from you until you told me that you needed a new credit card. 
  ***************************************************

  Business Response

  Date: 06/12/2023

  Hi ******,
  Thank you for your feedback.  Rest assured that we have issued an additional refund today in the amount of $181.76.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Thank you for your feedback and for sharing your concerns.  Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com.  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  Respectfully,
  
  *******************
  Customer Care Director
  ********************** Customer Care
  
  

  Customer Answer

  Date: 07/18/2023

  Hi, I am writing to you because I know Stamps.com said they sent me a refund but they didn't. Also, I tried to contact them directly as I figured it would now be an easy thing for me to fix since you paved the way to a resolution.  No, they will not even send me a reply. Hoping you can help. Thank you, ******
  

  
  

  Business Response

  Date: 07/24/2023

  Hi ******,
  Wed be happy to help further and apologize for any misunderstanding.I show $181.76 was processed as a refund on 6/12/23 and $250.00 as a refund on 5/8/23.  It was processed to the card on **** on file (ending in ****, exp 1/2027), which you may confirm with your bank or financial institution. 
  Sincerely,
  *******************
  Customer Care Director, **********************

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20023088
  
  I am rejecting this response because: Stamps.com was made aware before this complaint was filed  with BBB that the card they sent the refund to was closed due to fraud. Closing that account was the reason I figured out stamps.com was charging me because they wrote me for a new credit card number. I would prefer they send me a check, I would rather not give them access to another credit card. Thank you for helping.
  
  ***************************************************

  Business Response

  Date: 08/11/2023

  Dear ******:
  
  Unfortunately, we do see that the refunds did process correctly onto your payment method on May 8 and June 6 for the total of ******. We cannot, therefore, issue a check for this amount. We would recommend consulting with your financial institution if you cannot find the refunds in question.
  
  If we can help further, please let us know.
  
  Best Regards,      
    
  *******************
  Customer Care Manager 
  **********************
  
  

  Customer Answer

  Date: 08/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is partially satisfactory to me. I feel a full refund should have been made as its clear this companies employs shady tactics to prey on consumers. Also, they were only partially correct in the information they provided. The two refund dates were May 8 as they said abd June 13, a week after they reported. I appreciate the BBB as I tried to resolve this myself. Stamps.com is very disappointing company. Shame on them for stealing my money.
  
  ****************************************************

• Initial Complaint

  Date:05/03/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Stamps.com to try out and use for my business in May, 2021. I only used it about 5-6 times and then stopped since it wasn't better than what I was already using. Stamps.com has been charging me $17.99 per month without my authorization, I never signed up for a free trial that would turn into a monthly subscription. They kept charging me without sending any notifications (the defaults are set that way on purpose) just part of their shady business practices. I also remember last year trying to figure out why I was being charged and trying to close my account. I thought it was closed and I wouldn't have to deal with them ever again. I'm not surprised that so many others on here have the same problem, this should be illegal.Now it's been 2 years and almost $400 for a service that I don't use and haven't used in over a year and a half and I am still getting charged.

  Business Response

  Date: 05/08/2023

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $200.00 to your credit card.  We show that your account is closed.  Your confirmation number is: 230508-004820.
  
  We apologize for any misunderstanding regarding our services.  We do not charge without authorization and consent.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account.The fee is not based on usage or activity. 
  
  We show that a Welcome Email confirming activation had been sent to you on 5/31/21.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/29/21.  We show that you cancelled your account on 5/3/23.    
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the USPS,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let ** know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/09/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a stamps.com account in preparation to create a business and had originally intended to rely on it before I'd decided to go for a different route. The only thing that I had purchased from stamps.com was a package of shipping labels.I had not signed up for the subscription service, and found out today while checking my finances that I have been charged $82.79 since December 29, 2022. When I had gone to the website to check for history, I wasn't able to dispute or refund any of the charges directly on the site. I also was not able to remove my card or cancel the subscription without having to completely terminate my account, which I have now done as of today in hopes to prevent any further charges being done to my account.

  Business Response

  Date: 05/08/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $83.93 to your credit card.  We show that your account is closed.  Your confirmation number is: 230508-004247.
  
  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  The flat monthly service fee gives you unlimited access to all the Stamps.com software and online features. The service fee does not pay for or add postage funds to your account. 
  
  Our service fee gives you access to the Stamps.com software and services, and provides you with a valid **** meter license and access to purchasing and printing **** postage. 
  
  We show that this account was fully activated on 12/27/22.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that a Welcome Email confirming activation had been sent to you on 12/27/22.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/25/23.  We show that you cancelled your account on 5/1/23.       
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels),NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official **** postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. ** order to offer our standard service, we do charge a monthly subscription fee.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was sent a flyer in the mail to me and im not sure how they got my address but im not interested in junk offers from this company i want them to stop send me these offers

  Business Response

  Date: 05/05/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  We would be happy to help you with this and remove your name from our mailing lists and rest assured that we will handle your Do Not Mail request.
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled Stamps.com account in February 2023. Account was auto draft. Stamps.com, even though canceled, drafted funds from my Business Account. I called and got someone out-of-Country. She did see the error and issued a credit to resolve. I asked then, "is the account closed and also the auto draft?" Yes was the answer.Wel, April 17, Stamps.com drafted another ***** from my account, without authorization. This time when I spoke to someone out of the Country, with a very thick accent, the issue was not resolved at all. As a matter of fact, both people I spoke with stated they could not "see" where the account had been drafted. My Bank states my only resolve is to cancel my card and get a new one. Ridiculous is what I think. I used their service, and paid for it, for a couple of years, but then went another direction and canceled it. My Business name is ************************, LLC.

  Business Response

  Date: 05/01/2023

  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Rest assured that we have closed your Account ******* and issued a courtesy refund of $71.96.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.  Your confirmation number is: 230501-004682.
  
  We apologize for any misunderstanding and for any inconvenience.   We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any prior form of contact from you requesting cancellation, or a request in February 2023.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the promises made are KEPT. If the $19.99 gets drafted again, it will show that Stamps.com does not communicate within itself. The fact that there is "NO RECORD" of my phone calls or cancellation is concerning.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com never contacted me regarding the end of its trial period, nor did they send me any bill or payment confirmation to inform me that I was charged for their monthly membership at all. I have not used any of their services and lost two payments before they attempted to raise my monthly charge from $17.99 to $19.99. I have canceled this membership but there is still a $11.39 charge appearing on my credit card.

  Business Response

  Date: 05/01/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $29.38 to your credit card.  Your confirmation number is: 230501-004310.
  
  We apologize for any misunderstanding.  $11.39 is your prorated final fee for the cycle of April 8, 2023 to April 27, 2023.  We show that you cancelled on April 27, 2023.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle. 
  
  We show that this account was fully activated on 3/8/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that a Welcome Email confirming activation had been sent to you on 3/8/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/6/23.  We show that you cancelled your account on 4/27/23.     
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I am okay with the business's resolution in their response but the refund has not been issued.
  
  Sincerely,
  
  *******************

  Complaint ID ********

• Initial Complaint

  Date:04/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently noticed that Stamps.com has been collecting a fee of $17.99 for a couple of years. I do remember signing up for a trial with them but not for the full service. Unfortunately while dealing with a few personal problems I did not follow up on this so was unaware that I was continually being charged. I am not looking for past charges I just want to cancel my current subscription so that I will no longer be charged. In March 2023 I stopped my credit card from paying the service fee and received an email saying there was a problem with my service fee from Stamps.com. At that time I tried unsuccessfully signing into my account and calling them to cancel. I attempted this again on 4/29/23; signing into my account to no avail. I have reached out to Stamps.com again through an email and explained that I can not get into my account. The questions they ask are straightforward so I am sure the answers I gave are correct and they sent me an email with my username so I can not figure out why I am unable to sign in. I just want to get this taken care of so that I no longer have to check to make sure I am not charged and to not receive emails saying I owe anything.

  Business Response

  Date: 05/01/2023

  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $79.96 to your credit card.  Rest assured we show that your account is closed.   Your confirmation number is: 230501-003916.
  
  I know how inconvenient encountering issues like this can be.  Login issues can be very frustrating.  We are sorry to hear that you had difficulties with our service.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Our Email Support Team is also available to address such issues.  We are sorry that we did not have the opportunity to assist you further with this issue.
  
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  USER NAME
  - Your user name is not case-sensitive.
  
  PASSWORD
  - All passwords are case-sensitive, a minimum of six characters long, and contain at least one number and one letter. 
  - If needed, you can reset your password by clicking on the "Forgot Password?" link and following the instructions.
  - In order to protect your privacy, we are unable to see your password or your secret code response.  The good news is that we can assist you with creating a new password. 
  
  SECURITY QUESTION
  - If you enter an incorrect user name, a different security question from the one you initially selected during registration will be generated. For example,you may see a security question requesting a "Favorite Pet's Name"instead of "Mother's Maiden Name."
  - The answer to your security question is not case-sensitive. 
  - We are not able to see your security question responses. 
  
  If we can help further, please let us know.
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and frustration with the unauthorized charges that have been appearing on my credit card from your company, Stamps.com. For the past few months, I have been charged $18 per month without my knowledge.I was never informed of these charges nor did I receive any receipts or notifications regarding the billing. This has caused me a great deal of inconvenience and frustration as I had no idea that I was being charged for something that I never authorized or used.As a customer, I expect to be notified in advance of any charges and given the option to opt-in or opt-out of any services. It is unacceptable that your company has been charging me for something without my knowledge or consent.

  Business Response

  Date: 05/01/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customersconcerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $40.98 to your credit card on 5/1/23.  We show that your account is closed.   Your confirmation number is: 230501-002736. 
  
  We disclose and inform all customers of our fees prior to account registration and apologize for any misunderstanding.
  
  We show that this account was fully activated on 2/20/23.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that a Welcome Email confirming activation had been sent to you on 2/20/23.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/21/23.  We show that you cancelled your account on 4/25/23.     
  Customers always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com. 
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage.Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****,and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?      
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best **************************************************************************************** Director
  **********************

  Customer Answer

  Date: 05/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************