Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com does not clearly disclose that you are signing up for a subscription service, I was charged for 2 months at $19.99 without an email stating they were charging me, or any other documentation. I believe this is a scam site, I have reported it to my credit card company for fraud.

  Business Response

  Date: 03/31/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have zeroed out the outstanding unpaid balance on your account.   We show that the account is closed.  Your confirmation number is: 230324-005977.  
  
  We show that a Stamps.com account was fully activated and established on 10/13/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/11/12.  We show that you first contacted us via email on 3/24/23.          
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Director
  **********************
  

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for a free trial in August 2021. Never received a singleemail since stating that I was being charged monthly since then. Checked my payment history to find that they have been charging me a monthly fee of $17.99 since September 2021 for a service I have never used (not even during the trial period). This past month, they upped that fee to $19.99, so they charged one month at that rate. I canceled immediately (3/22/23) and now see another charge on my account for $3.33? This is unacceptable and I would like a total refund seeing as I've never purchased any goodor service through Stamps.com.

  Business Response

  Date: 03/29/2023

  Dear ****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $200.00 to your credit card.  We show that your account is closed.   Your confirmation number is: 230329-005821.  
  
  We show that a Stamps.com account was fully activated and established on 8/17/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/15/21.  We show that you cancelled your account on 3/22/23.  The $3.33 fee is your prorated final fee for the cycle of March 17, 2023 to March 22, 2023.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.       
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

• Initial Complaint

  Date:03/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my account last year and still have not received a refund for my postage balance.

  Business Response

  Date: 03/30/2023

  Dear ***, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.  Reviewing this issue, unfortunately we were unable to process your remaining purchased postage balance as a credit card refund due to an unforeseen processing issue.
   
  Therefore, we will be sending your remaining purchased postage balance as a refund check instead. Rest assured that we will be sending it to the mailing address on file with **:
  
  Name:
  *************************
  Mailing Address:
  ************************************************-2632
  
  Rest assured that we will process a refund check for you for your remaining purchased postage balance.
   
  Please allow 2-3 weeks for processing and delivery.  Again new apologize for the experience.  
   
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to stamps.com to purchase postage and somehow was automatically signed up for the monthly subscription. On 03/20/2023 I noticed a charge on my debit card but also noticed a few days earlier the same charge trying to be taken out. I spoke with someone about two months ago and cancelled my service with stamps.com. I thought they cancelled my services just to still be charged. I called and spoke with someone so how is this company still charging me. I don't understand and that is very misleading when I called and cancelled. I just want my money back because I'm not using the service. I just needed to send off a package not have $20.00 taken out of my account every month when I cancelled. Please help. I am requesting a refund because that is not right at all. I cancelled spoke to rep and everything and still got charge. I don't understand. Please refund me my money. Thanks

  Business Response

  Date: 03/27/2023

  Dear Retisha, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $35.98 on 3/21/23 to your credit card, as confirmed by our phone representative.  We show that your account is closed.   Your confirmation number is: 230327-005957. 
  
  We show that a Stamps.com account was fully activated and established on 12/27/22.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/25/23.  We show that you cancelled your account on 3/21/23.  Unfortunately, we do not show a prior request for cancellation.  We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very good about canceling free trials and am amazed that this business has been charging me almost $20/month since 2018. I learned this after calling because I saw the charge on an old credit card and I couldnt access my account online. The login page instructions said to call to reset my password and I when I called, I chose the option to ask about billing and asked to cancel my subscription and asked how long it had been activeApril 2018!!!! Apparently as part of canceling the subscription, the representative deleted my account, so now the only information I have is my credit card charges. The charge is on an old credit card that I almost never check (clearly); I am pretty sure I created an account for use in my last job because I almost mail anything personally.

  Business Response

  Date: 03/24/2023

  Dear ******, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund of $530.70 to your credit card on 3/16/23, as confirmed by our phone representative.  We show that your account is closed.   Your confirmation number is: 230324-001941.  
  
  We show that a Stamps.com account was fully activated and established on 4/16/18.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/14/18.  We show that you cancelled your account on 3/16/23.  We do not show any previous requests to cancel your account.

  
  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com. 
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions: 
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  
  While the **** offers a free online service called ************* Stamps.coms fees pay for features not offered on-line by the ****.  These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden ******* feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like **** and Amazon.com, Mail merge, and batch printing.  
  Stamps.com has many features not offered online by ******************* You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with ************ now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels.  In addition, ****s ************ service stopped offering the discounted Commercial Base rates as of 1/17/16.  ************************ moved to retail pricing.  Stamps.com still offers discounted Commercial Base rates.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at: 
  
  www.stamps.com/conditions 
  
  Customers are required to review and agree to these Terms prior to completing registration. 
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************;
  
  *******************************************************;
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  

  
  

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19612327
  
  I am rejecting this response because:

  I was not provided with receipts for/opportunities to authorize or decline the monthly fees. I believe this runs counter to the federal Fair Credit Billing Act. Therefore I believe the amount refunded is not sufficient given that I did not authorize the charges. Furthermore, the business has not explained any measures to prevent this from happening to other users in the future; I hope the BBB will take actions to protect other consumers. 
  
  Sincerely,
  
  *******************************

  Business Response

  Date: 04/14/2023

  Dear ******, 
  Thank you for sharing your perspective.  We apologize for any misunderstanding regarding our fees.  We have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.  However, we do show that you have been refunded in full for the service fees charged.  We apologize for any misunderstanding on this.  We do not charge people without their full agreement and consent during our online registration process.  Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.  
  
  Customers also always have the option of reviewing their Account Fees in the Reports section of their software, which is available at all times under the Expenses tab.  Our charges are also listed on credit card statements with the descriptor of "Stamps.com".  The descriptor also includes our Support Number so that customers may contact us immediately if they have any questions or concerns regarding any fees that were billed by Stamps.com.  
  
  Stamps.com has been licensed by the **** since ****, and is one of several approved vendors of **** postage.  Stamps.com successfully completed a rigorous 10-step approval process with the **** to ensure that it meets the most stringent security and financial requirements of the federal government.   Thank you again for your feedback.  
  Sincerely,
  ******************;
  Customer Care Director 
  ********************** 
  
  

  Customer Answer

  Date: 05/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  STAMPS.COM IS SCAM USING CLASSIC BAIT AND SWITCH TACTICS I was using *********** and I put some money into my "wallet" to try to print one lable. One lable and it wouldn't work. I contacted customer service for *********** and they said that I needes to get my money from Stamps.com. I cancelled my *********** account but they said I would not automatically get a refund for the money in my "wallet" I wouldhave to get my "Wallet" money from Stamps.com. So I opted for keeping a subscription with Stamps.com just to get my wallet money back and they said I could for $17 but then i look at my credit card statement and Stamps.com charged me $50!!!! SCUMBAGS

  Business Response

  Date: 03/23/2023

  Dear *****, 
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the experience.  
  
  We show that you had set up two accounts with us: 
  
  ACCOUNT ********** created 3/15/23, closed 3/16/23 
  
  Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued today as a credit card refund.  Please allow 3-5 business days for this credit to be applied to your account.  The refund details are:
  
  *Refund for Cancellation CC #******
  Refund ID ********************** || $82.00 || Issued to CC used to purchase this postage || SDC **********
  
  We apologize for your experience and appreciate your feedback regarding the refund process.  Your confirmation number is: 230302-005279
  
  ACCOUNT ********** created 12/8/22, closed 3/16/23 
  
  Rest assured that your account is closed and that a refund, representing your remaining postage balance, was issued today as a credit card refund.  Please allow 3-5 business days for this credit to be applied to your account.  The refund details are:
  
  *Refund for Cancellation CC #******
  Refund ID ********************** || $62.00 || Issued to CC used to purchase this postage || SDC **********
  
  To clarify, postage funds are purchased from the ***** not Stamps.com.  Once your account is closed, Stamps.com will begin processing your refund for any unused purchased postage. Because we are converting **** funds for printing postage into a cashable check for you, unfortunately we do require time for processing. We apologize for any inconvenience.
   
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  If we can help further, please let us know. 
  
  Best Regards,      
    
  *******************
  Customer Care Director 
  ********************** 
  
  

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed for a stamps.com to use free set of stamps that were sent. The website deceptively signed me up for ***** monthly charge for using their account. I did not notice this charge until March and cancelled account. Stamps.com refused to refund for charges in December, January, and February. I am requesting refund.

  Business Response

  Date: 03/16/2023

  Dear ********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $71.96 on 3/16/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 10/15/2022.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/13/2022.  We show your account was closed on 3/15/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  For future clients, the conditions should be disclosed up front and not part of small print when entering credit card information.

  
  Sincerely,
  
  ******************************************

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com charged me a monthly fee of $18.17 but I never clicked "ok" for their service. I was going to purchase an item from them but ironically the shipping was too expensive. I was direct debited by them twice for $18.17 but the they didn't go thru because I had no $ in my bank acct. I am disabled * unemployed & have no income. I am applying for social security disability. I complained about the charges and closed on my account. On 3/9 I was sent the following:Thank you for contacting Stamps.com Customer Care.We have added your name to a special database to prevent further contact regarding the balance due.There is a processing time associated with removing outstanding bills, so you may receive another invoice in the mail. Please disregard any new invoices that you may receive. You do not owe ** any fees.Your confirmation of this action is 230304-000847.They charged me on Sunday 3/12!!! $18,17 Unbelievable. I had /borrowed $ from a family member to send flowers to a friend whose father passed, and stamos.com stole my money. Completely unethical. I would like a refund immediately & if I could afford to take them to court I would!

  Business Response

  Date: 03/16/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $18.17 on 3/15/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 01/30/2023.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 02/27/2023.  We show your account was closed on 3/2/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official **** postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let ** know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 03/16/2023

   
  Complaint: 19594307
  
  I am rejecting this response because:  Stamps.com is missing the entire point of my complaint.  I was told now three times that I would either not be charged, (they then charged me almost immediately), or they would refund my money.  They lied.  It goes without saying them charging me is not only a result of a lie, but also a result of "beware the fine print" tactics in their service billing.

  Very simply put, they told me they were not going to charge me, even assigned a case # to the issue.  Then immediately charged me anyway.  I do not have any confidence that they have or will refund my money.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 04/11/2023

  Thank you for your feedback, *******, and we apologize for the negative experience.  We apologize for any misunderstanding.  We show that you set up your account on 1/30/23.  Your trial period thus ended on 2/27/23.  Your first charge occurred on 3/1/23.  Rest assured we did not charge you immediately upon account creation.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.  We issued a refund of $18.17 for the charge on 3/15/23, which you may confirm with your bank or financial institution.  In terms of the waiver emails with a confirmation number you received, this referred to your upcoming final fee, which was waived and zeroed out before it was charged.  Stamps.com always bills in arrears at the end of each cycle, rather than in advance.  We do not bill at the beginning of the cycle.  Again, we apologize for any misunderstanding.  Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions: *************************************************;
  Sincerely,
  *******************
  Customer Care Director
  ********************** 
  
  

• Initial Complaint

  Date:03/10/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account on their site two years ago to buy some postage to save going to post office during Covid. I just found out they have been billing me $18 months since then which I never agreed to. Reached out to customer service for a refund but they refuse. They say that this fee is described in their documentation, But it was never put to me as a choice of a service that I was signing up for on a monthly basis. This feels like fraud to me. I see other similar complaints from other people, here and on their ******** page.

  Business Response

  Date: 03/16/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $100.00 on 3/13/23, and $514.01 on 3/16/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 07/11/2020.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 08/09/2020.  We show your account was closed on 3/13/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Better than I expected, actually.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had filed a previous complaint with the BBB against this company, and they have still failed to meet the resolution they offered. On feb 22, 2023 stamps.com responded by saying they have issued a refund of *****. However I only received back *****, even after I had contacted customer service once again to attempt to get the full amount. They said they cant do anything at that moment until they look into it. They assured me my account was closed, but it should have been closed the first time I requested a refund AND account closure. Upon attempting to cancel my subscription, the website directed me to call customer service. A customer should not have to file a complaint in order to close their account and stop being charged for a service they have made clear they no longer want. It is not a good business practice to essentially force customers to jump through hoops to get a refund, or even close their account. I had rejected their resolution because the full amount had not been reimbursed, so Im looking to get the other half of the promised amount, as well as get this company to take accountability for their questionable business practices. My issue is more so with how difficult it is to cancel your account, which means that people will continue getting charged despite them making it clear they dont want the service. I had been trying for a while to get it cancelled so i wouldnt be charged anymore, which is why I believe I should be refunded in full. There should not be an option to cancel it online if its just going to make the customer call to do so.

  Business Response

  Date: 03/14/2023

  Dear ****:
  Please accept our profound apologies. We were correct in stating that you had been refunded *****, but we were incorrect on the actual timing of the refund as it occurred on two different dates. One refund of ***** was issued on September 9, 2022, with the remaining ***** being refunded on February 22, 2023. We regret the confusion. This represents all the fees that we had collected and there is nothing left for us to refund.
  Your satisfaction is important to us and we always want to do what we can to ensure our customers have a positive experience when working with Stamps.com. We hear your concerns and please be aware that we do escalate feedback such as yours to the appropriate teams for investigation and action. It's important that relevant parties are aware of the various perspectives that exist in our current and former customer base.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

  Customer Answer

  Date: 03/22/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************