Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account with stamps.com to evaluate whether or not I'd use their service on January 9th. I did not sign up intending to pay them any money on an ongoing basis just for having that account. At no point in the sign process was such payment clearly stated. Upon creating an account, an email was sent confirming this and again no clear indication of payment was indicated. Today, on February 9th, I was just alerted about a $19.29 charge on my credit card from stamps.com that I did not agree to and was never warned about. This is outrageous and feels like a scam as nowhere in the process is it made clear that such payments would be required. Clearly many people agree as there are many many such complaints about people feeling swindled filed on various internet sites including this one. I work as a UX designer and this is a terrible user experience that swindles innocent people who simply visit stamps.com into paying a monthly fee for just setting up an account. Stamps.com then proceeds to charge people without alerting them or making this information clear and they charge them without providing any kind of service to them. Total scam.

  Business Response

  Date: 02/13/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $19.29 on 2/13/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 1/9/23.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/6/23.  We show your account was closed on 2/9/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  
  
  
  

  Customer Answer

  Date: 02/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a stamps.com account in Dec 2021 and purchased a shipping label. I thought I was putting in my credit card info just to purchase one label. It didnt tell me at the time that I was signing up for a recurring charge. I did not receive any emails saying I am in a trial period for a recurring plan. I ended up not even using that purchased label. I find out upon going through my bank statements that stamps.com has been charging me monthly for the past year for a service I have never once used. I called their customer service but the moment I describe my issue, the agent on the other line goes mute and acts like the connection is faulty, so its been impossible to get in touch with customer service. I expect to be refunded for the entire past year of recurring charges for a service I wasnt informed I was signing up for, a plan I never selected, and a service I never used. Stamps.com fraudulently used my credit card info to sign me up for a service with zero transparency at the time of inputting my credit card info and now I have to chase down customer service and cant get through so I am reporting this here. My next step will be to try and file a chargeback with my credit card company if I do not receive a refund from stamps.com. What a shady business practice. I have not gotten a single email saying Ive been charged or enrolled in a service plan and I DO have other emails from stamps.com from the date I opened my account so its not like Ive cleared my inbox. I simply have no correspondence regarding a recurring payment or enrollment into a plan. Like I said, I put my credit card info in to try and print ONE label, but the user interface was so terrible I ended up not even using that balance. Ive uploaded a photo of the list of every email received from stamps.com. None of these reflects enrollment in a plan or payment receipt.

  Business Response

  Date: 02/13/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $231.24 on 2/13/23.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 12/16/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/13/22.  We show your account was closed on 2/8/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  
  
  

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone has used my name and address to open a fraudulent stamps.com account, where they have shipped multiple packages via *** without paying for them. The only way I know about this is that I received an invoice from *** with charges for shipments that are not mine (and do not originate from anywhere I have ever been or know anyone who lives/works there). *** was able to wipe the charges from the account, but unable to stop future uses of the account because it belongs to Stamps.com. Upon calling stamps.com, they were unable to find the account (as the only information available to search their system is first and last name - my name is ALMOST as common as *******************, and there were too many accounts for the agent on the phone to go through them all). No ability to search by tracking number or anything else more specific. I was left with no recourse, and wholly expect to receive more invoices from ***. Apparently, shipstation (through PayPal) also has accounts under my name, but it's not any of those. It shouldn't be this easy to open an account under someone else's name and rack up charges

  Business Response

  Date: 02/13/2023

  Dear *****:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We understand that you have alleged fraudulent activity under your name. In this case, we would strongly recommend working with your bank to resolve this in the form of chargebacks to the payment method that was used to make charges to any fraudulent accounts.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  

• Initial Complaint

  Date:02/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a statement from Stamps.com for $107 worth of subscription fees that havent been paid because my credit card company isnt accepting the charges. I believe that is because I never opened an account, never gave Stamps.com my credit card info. All my credit cards are in working order. I dont believe I signed up for a stamps.com service. I did not get a welcome letter. Ive never used Stamps.com to get stamps, which Stamps.com customer service people said is accurate. When I tried the forgot your password, Stamps.com didnt even recognize my email address, I think because I never signed up for an account. If I did, I never saw anything that said there was a recurring monthly subscription fee. It must be well hidden. I wouldnt agree to a subscription fee, since I dont use this service to get stamps. There is a post office a block from my home, I have always bought stamps there.

  Business Response

  Date: 02/10/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $197.89 on 2/10/23. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 9/3/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/2/21.  We show your account was closed on 2/4/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Total charges of ****** for recurring charges with no service. I did not sign up for a service with them and I have no need to/desire to use them. I have never used this service and did not sign up for it. I have received no communications from them in the meantime alerting me to any charges. Trans. DateDescriptionCategoryAmountView Details09/28/21STAMPS.COM ************ CA 44863180OTXMATFT Services$18.17View Details10/31/21STAMPS.COM ************ CA 946421452V6FMSGR Services$18.17View Details11/28/21STAMPS.COM ************ CA 95486779DVLRQIDP Services$18.17View Details12/28/21STAMPS.COM ************ CA 92997467MX77BG2V Services$18.17View Details01/28/22STAMPS.COM ************ CA 97567766CYWUQHIT Services$18.17View Details02/28/22STAMPS.COM ************ CA 712094847ZP9DMSK Merchandise$18.17View Details03/28/22STAMPS.COM ************ CA 83580951L139Y5HB Merchandise$18.17View Details04/28/22STAMPS.COM ************ CA 49989410928PU3F5 Merchandise$18.17View Details05/28/22STAMPS.COM ************ CA 8495195523LEYOXW Merchandise$18.17View Details06/28/22STAMPS.COM ************ CA 44882668O486XRJ8 Merchandise$18.17View Details07/28/22STAMPS.COM ************ CA 96607651P5UOCGY4 Merchandise$18.17View Details08/28/22STAMPS.COM ************ CA 74154511579NJK3A Merchandise$18.17View Details09/28/22STAMPS.COM ************ CA 70301016W89XX73V Merchandise$18.17View Details10/28/22STAMPS.COM ************ CA 4929831369GQIUJT Merchandise$18.17View Details11/28/22STAMPS.COM ************ TX 47308801OAMDHD52 Merchandise$18.17View Details12/28/22STAMPS.COM ************ TX 46371243ZBGMJEWV Merchandise$18.17View Details01/28/23STAMPS.COM ************ TX 43761276EDE9WPJU Merchandise$18.17

  Business Response

  Date: 02/08/2023

  Dear ******:
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund for $107.94 on 2/7/23 and ****** on 2/8/23, totaling $308.89.  We show that your account is closed.
  We show that a Stamps.com account was fully activated on 8/28/21.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/26/21. . We show your account was closed on 2/1/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a trial account - in which I did not wish to continue the trail. I called customer service on 11/14/2022 and requested that my account be closed and my $10 be refunded. I called customer service on 11/27/2022 and was informed that the process would take 30-days to process my account closure and receive my refund. I called again on 12/10/2022 and was informed that my account closure was not put in the system correctly and that my account was scheduled to be closed on 12/12/2022. I called again on 12/23/2022 to get the status of my refund and was informed that the refund has been requested. It is now 2/1/2023 and I have not yet received my refund. I have submitted 2 email requests to the customer service department without reply. I would simply like my refund of $10 and to publicly highlight that this cancellation process and procedure is ridiculous.

  Business Response

  Date: 02/08/2023

  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Due to the refund of **** postage, we are bound by **** rules to have a processing time of 4 to 6 weeks before refunds can be issued. This is to allow the **** time to make any adjustments that *** be necessary. We apologize for any inconvenience this *** cause.
  In this case, we have, as of 2/7/23, been able to issue your refund back to your credit card to the amount of $15.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  

• Initial Complaint

  Date:02/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just realized I was paying $17.99 per month when I never agreed to an account or purchase anything from stamps.com.I created an account in April 2020. In the email it makes no mention of signing up for a month fee. I did not accept those terms much like everyone else listed here. They are taking advantage of people by appearing to be a way to buy postage because they are associated with **** but it is actually a service they don't tell you they will be charging for monthly. This is a poor practice and I do not want to pay any charges for a service I never agreed to or even made a purchase with on the website.

  Business Response

  Date: 02/08/2023

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $242.87 on 2/8/23. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 4/1/20.  We show that a Welcome Email confirming activation had been sent to you on that day.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/30/20.  We show your account was closed on 1/31/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software.  When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product.  You do not have to register in order to receive information about Stamps.com.  
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?    
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  
  

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mistakenly signed up for a Stamps.com subscription. After several months I finally figured out how to close the account, which I did.Yesterday, I got an email saying that someone had bought $10 worth of postage (using my credit card associated with the account). When I finally got back into my account to look, someone had indeed bought postage. However, the website still shows my account as closed. I do not understand how someone fraudulently buys postage on a closed account. It's as if the closed status means nothing. I tried to delete my credit card but I was unable to do so. As its a weekend, there is no one in customer support that I can call. I want my money refunded and my account removed permanently. Attached is the screenshot of my account page showing that the account is supposed to be closed.

  Business Response

  Date: 02/07/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We apologize for the issue that you experienced where postage was purchased on an account that had been closed. We show that what happened was that the account closure was initiated on 11/29/22. However, due to **** regulations, the account must be left open in a Pending state for a time so that if the **** needs to make any adjustments to postage, they can do that before the account is closed and refunded. We show that on 1/28/23, the **** had made an adjustment for APV on a package. This caused an automatic postage purchase as the balance fell below the amount needed to be paid on the adjustment. The account was closed on 1/29/23, and I do see that the $10 purchase was refunded to your credit card on 1/30/23. We apologize for the lack of notification of this **** adjustment.
  We understand that you wish to have all account information completely deleted from your account, and wed like to assist you with this. To delete account information, we would need you to place a CCPA deletion request with us at ******************* Once this request is formally received, we will assist in deleting all account information from our systems.
  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

• Initial Complaint

  Date:01/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a stamps.com customer and have been many years. Over the course of 4th quarter 2022, I've been ordering my boxes in bulk ad Priority Mail Regional Box B (15x12x3). I sent out 12 shipments during that quarter using that box size. I noticed all of them had additional charges because you changed it to Regional Box A. The charges total over $65. I have met with my local postmaster and she agreed with my box size and weight of the items. I have submitted actual photos of the box used, the postmaster information for each shipment to VerifyPostageHelp and all claims were denied. Explanation: customer claimed Regional Box B was used. It was because the package dimensions also match what is shown on stamps.com history. ****** learned for me, I will NEVER use **** boxes again as this is clearly a glitch. But I would like a refund for all of these overages that were a computer error. I will continue to use stamps.com for only first class packages.

  Business Response

  Date: 02/07/2023

  Dear *****:
  

  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Unfortunately, we are unable to issue refunds on **** APV adjustments. These adjustments come from the **** directly and they are the only entity that can issue refunds on them. We encourage you to contact the **** by emailing ************************** directly for resolution on this matter.
  

  We apologize for the inconvenience.
  

  If we can help further, please let us know.
  
  Best Regards,      
   
  *******************
  Customer Care Manager
  **********************
  

• Initial Complaint

  Date:01/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received an email today regarding an automatic payment to my credit card which I did not spend on anything this month. I come to realize that I was charged a membership fee from Stamps.com that I never signed up for or authorized. I called my credit card company and found out that Stamps.com has been charging me for a full year! This is an incredibly shady business practice. I previously used Stamps.com for my part time e-commerce business but NEVER signed up for a membership. I then looked up if anyone else has had this issue with Stamps.com and come to realize that they have a long history of doing this! Do not do business with this company!

  Business Response

  Date: 01/30/2023

  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $197.89 on 1/30/23. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 3/28/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 4/26/21. We show your account was closed on 1/28/23.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the ********************** service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support ****************** Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ******************************************************
  
  **************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  *******************
  Customer Care Manager
  **********************