Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to check out Stamps.com. I found it to be not a useful service, so I canceled it. Or so I thought. Now I found out I have been charged $17.99/month for almost a year. Never having bought an item and never having returned to the site. The only email I can find that I ever received from Stamps.com was the initial one. The only supporting documents I could upload would be the bank statement which says that I was charged on or about the 7th of the month for 13 months.
  
  I am shocked that this happened because I had heard good things about Stamps.com before I checked it out.
  

  Business Response

  Date: 11/04/2022

  Business Response /* (1000, 5, 2022/10/20) */
  Dear*********
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $100.00. We show that your account is closed. Your confirmation number is: *************.
  We apologize for any misunderstanding. We have reviewed our e-mail and phone contact history and unfortunately, we do not show that we have received any form of contact from you requesting cancellation prior to 10/10/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We show that a Stamps.com account was fully activated and established on 10/7/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 11/5/21. We show that you first contacted us to close your account on 10/10/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at ***************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Created an account based on a mailer to print 9 free stamps. Once the account was created and my credit card entered (required for a free month), the website had errors on every click, logged me out, and won't let me log in to cancel my subscription. Tried "forgot password," tried "forgot username," it won't let me in. Tried calling all 3 customer service numbers listed (one on the mailer, one on the website, one in an email I received) and all 3 are "unable to complete at this time." Disconnected numbers. So ... now this company has my CC#, I can see the pending $1 charge to check my credit card, and I can't log in or cancel the subscription or talk to anyone to help me.
  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Dear *********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Rest assured that your account was fully closed on 10/11/22 and that you will not be charged any fees. We show that our email representatives******************** assisted you with account closure in accordance with the email dialogue of 10/10/22.
  We apologize for any misunderstanding. The $1.00 transaction you are seeing is a temporary hold called an "authorization" or "auth" and will not go through as an actual charge. It is not a charge -- we were testing your card information to make sure it exists and is billable. This places the funds on a temporary hold while we wait for the credit card company to verify the information on file. The authorization drops off your credit account within 72 hours for most banks, although for some banks it could take up to 30 days.
  
  Again we apologize for any misunderstanding. Prior to registration, we do ensure that our customers see our Terms and Conditions (which can be found at*********************************/ ) before they create their accounts. The excerpt regarding the authorization states:
  
  "During account registration, Stamps.com may verify that your payment card is valid for the service fees associated with your service plan."
  We are concerned about the phone connection issue you raise. Can you please verify the phone number you dialed and at which time you dialed?
  If we can help further, please let us know.
  Best Regards,
  **** ******
  Customer Care Manager
  **********

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfair and abuse of the returns system to discourage customers from seeking refunds on unused shipping labels and providing Stamps.com free revenue.
  
  Prior to October 2022, businesses purchasing "letter Labels" from Stamps.com or supported 3rd party shipping platforms like in my case Shipstation, had the ability to void/request a refund at the click of a button when a label was purchased in error. Its was that easy. As of October 1st businesses purchasing those same labels can no longer request those refunds instantly online and are now required to ship the physical label to Stamps.com via USPS "Stamps.com".
  
  Example today 10/10/22 I accidentally purchased a label for $0.57. The weight was incorrect so I have to purchase a new label and request a refund on the $0.57 label as I cannot use that label due to incorrect weight. Stamps.Com as of October wants me to spend $0.57 on another label to ship them an unusable $0.57. I called Stamps.com and they told me if they approved the refund they would refund the unused label plus the cost of the label to ship it to them. This process could take up to 2 weeks.
  
  This practice is intentionally cumbersome to persuade customers to find it not worth the time to seek a refund on these labels. By doing so Stamps.com is profiting on unused labels.
  

  Business Response

  Date: 01/24/2023

  Business Response /* (1000, 5, 2022/10/17) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We apologize for any misunderstanding regarding the Misprinted/Unused Postage Policy. We respect and appreciate your feedback. Postage funds are purchased from the USPS, not Stamps.com. Stamps.com is a neutral party in such transactions; we do not capture or profit off the funds for postage, and we do not make a margin on postage.
  
  All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS. We appreciate your patience as we work to resolve this matter on your behalf.
  
  e/Refunds with Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim.
  
  If a misprint occurs when preparing postage, such as printing on the wrong side of a shipping label, you have the opportunity to immediately reprint select labels at no additional cost and requiring no refund request.
  
  We apologize for any inconvenience this process causes and we appreciate your patience.
  
  We have step-by-step instructions at the links below:
  
  HOW TO REFUND STAMPS
  
  https://stamps.custhelp.com/app/answers/detail/a_id/4172/
  /how-to-refund-postage
  
  HOW TO REFUND ENVELOPES & SHIPPING LABELS
  
  https:/**************************************************
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/10/19) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Though I appreciate the clarification on the separation of Stamps.com and USPS. It is incorrect to imply Stamps.com does not profit off the purchase of the shipping label through your service. Stamps.com is not a non for profit business and you sell shipping. Granted I do not know the mechanics of how you profit off the purchasing of each label there is clearly profit made. By suddenly allowing a policy to change in a way to persuade your consumer to just take the hit and not claim refunds on errored labels still generates additional label purchases and profits for your company. This is similar to providing a 100% rebate on a item and requiring the rebate to be hand delivered to the top of a mountain PO BOX to be claimed. It intentionally adds a burden to the ability to claim refunds to a system the previously worked with a simple click of a button. You as a middle man and supplier of the USPS product should push back on such policy changes that are clearly intended to be burdensome. On top of that you state "Shipping Labels typically take 2-3 weeks to process; Mail-in Refunds are generally processed within 10-12 weeks of receipt of claim." I am baffled how you feel as a service provider that is acceptable to have to not just physically mail in and pay for the shipping on these requests for refunds but that it will also take up to 12 weeks to even get a response on whether its accepted.
  
  It is clear this complaint to BBB needs to also include USPS.
  
  
  Business Response /* (4000, 9, 2022/10/28) */
  Thank you for sharing your perspective and feedback, ******. We appreciate you taking the time to share your thoughts on this issue and we take these concerns very seriously. To clarify, there has not been a change made in the Misprint Policy for Stamps.com customers: depending on the maipiece and postage type, customers have always been required to either file an e/refund (for certain barcoded mailpieces) or mail in a request (such as for stamps, and other non-barcoded mailpieces). Customers can request an e/Refund for Shipping Labels from the Stamps.com platform within the timeframe of 28 days. Claims for NetStamps and postage without built-in tracking must be mailed in within 60 days of the mailing date of the postage. While customers may purchase labels and supplies via the Stamps.com Online Store, it is not a required purchase. The Stamps.com service and software are useable without any special supplies or equipment. Customers can begin using Stamps.com immediately upon opening an account and installing our software. No additional hardware or supplies are needed to start printing postage. The Stamps.com software allows customers to print valid USPS postage directly onto standard non-windowed envelopes (#8,#9,#10, etc.), and plain paper for barcoded Shipping Labels, for example. Customers may also use labels purchased from a 3rd party office supplies store, such as Avery or NCR labels. Stamps.com customers also do not have to purchase Stamps.com scales, and can use scales purchased from an office supplies store. Thank you again for your feedback and we apologize for any inconvenience you experienced.
  Sincerely,
  Ray ******
  Customer Care Director
  Stamps.com
  
  
  Consumer Response /* (4200, 11, 2022/11/07) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I appreciate the response, however it does not change the fact that prior to recent changes, I was able to initiate and recieve refunds on misprint "First Class Letter, Large Flat / Envelope" labels by simply clicking a "Void Label" button through my various shipping suppliers who go through Stamps.com. Example Shipstation.
  
  Now I and other sellers are no longer able to do that due to these changes at USPS/Stamps.com that require the misprint "digitally provided" labels to be physically mailed. Which means we have to physically print the misprints just so they can be physically mailed. Which defeats the whole point of having to mail the physical label because someone could just print a second one if they were trying to abuse the system. The only thing achieved by this change is the free revenue generated by businesses not spending the time and rescources to mail in misprint labels that they may or may not get authorized months down the road.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Woke up this morning to multiple charges from Stamps.com and Endicia.com.
  
  I have never used any of their services nor signed up for it.
  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We'd like to help you further. We understand your concern and we would like to assist. Unfortunately, we are unable to locate a Stamps.com account with the information you provided. We apologize for any inconvenience. Please email us the username, full name, email address, and any phone numbers that might be associated with the account. You may email them to ***********************
  You may also call our specialists at ************ for further assistance. Our hours of operation are Monday through Friday, 6AM to 6PM Pacific Time. Thank you for your time. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  Once we receive this information, we can locate your account and assist you with your concerns and issue. If we can help further, please let us know.
  Best Regards,
  **********
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged by Stamps.com for a total of 15 months and was not even aware I was on a subscription plan with them. They have charged me beginning in August 2021 to October 2022, or AT LEAST 15 times by my calculations! I only realized this upon seeing the charge come up this month during a review and wondering what it was - I had thought is was a bill from the USPS, a service I DO USE. Stamps.com did not send me monthly notification that they were billing my account for a monthly subscription service. They should be required to make it much more clear during new account sign up where they advertise creating an account. There should be notifications that you are being billed each time with an email so you are aware when you are subscribed to this service. This is clearly a scam coupled with advertising the service, providing a very limited amount of stamps (like $5 worth), and then signing you up for a subscription in the fine print, BUT not making it very clear that it is a monthly service because I did not want this. I have never used the site and didn't even print the free stamps. I had no interest in being part of their subscription service at all and I called to cancel it effective immediately, and then I was charged another $10.87!! I was also informed that I had not previously been billed for this service, BUT I then found out I have been billed beginning August 2021 through today. I REQUIRE A FULL REFUND OF THE SUBSCRIPTION CHARGES TO DATE consisting of $19.20 /month, which was charged AT LEAST 15 times over! When I called, they refunded 1 month, but then charged me $10.87 right after that!! The total reimbursement I required is $288 + $10.87= $298.87. I am appalled at this company and that scams like this can continue to occur. I WILL PURSUE FURTHER ACTION WITH MY STATE LEGISLATURE if this is not immediately addressed.
  

  Business Response

  Date: 10/20/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $260.47, as confirmed via email on 10/7/22. We show that your account is closed. Your confirmation number is:**************.
  We show that a Stamps.com account was fully activated and established on 8/19/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/17/21. We show that you first contacted us to close your account on 10/6/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  ***********************************************************************************
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 7, 2022/10/19) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  While I consider any reinstated billing without notification to the individual an unacceptable practice, they have refunded the amount that was requested. I have made my opinion on this matter know.

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As best as I can recall, on November 6th of 2020 I used stamps.com to send a letter to Canada. Like many of the folks filing complaints, I somehow apparently signed up for a recurring monthly charge. After quite some time I realized from my credit card statement I was being charged by stamps.com. I tried resetting my password on the three email addresses I have, but was unable to locate an account associated with any of those email addresses. I spent hours on the phone with customer service, but they were unable to locate my account. Inna B a customer service rep was finally able to locate an account I had, but said it did not have a credit card associated with it. I have asked multiple times through emails and phone calls for stamps.com to please stop charging my account and to issue a refund for the months that I didn't use the service. I finally had to cancel my credit card and then suddenly stamps.com was able to find my account. They didn't send me any emails from 11/6/2020 through 8/6/2022, almost two years, but suddenly when they can't charge my card anymore they can find my account. I want my account cancelled, I want to be reimbursed for the monthly payment and I want stamps.com to stop contacting me. I have attached a copy of the email proving that I asked to have my account cancelled months ago as well as another email proving that stamps.com is still trying to charge me a monthly fee.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out the outstanding balance on the account. We show that your account is closed. Your confirmation number is: *************.
  We show that this account was fully activated on 11/5/20. We apologize for any misunderstanding. To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  
  We show that a Stamps.com account was fully activated and established on 11/5/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/4/20.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have repeatedly called and canceled the subscription but continue to be charged $17.99 monthly to two separate credit cards. This has been going on for TWO YEARS! I would like
  a) for the company to cancel this subscription IMMEDIATELY
  b) remove any future recurring charges
  c) refund the credit card for the past six months' recurring charges totaling $215.88
  
  If this is not resolved in an acceptable manner, I will be forced to file complaints with the FTC and the Florida state attorney general.
  
  Thank you.
  

  Business Response

  Date: 11/01/2022

  Business Response /* (1000, 5, 2022/10/17) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We'd like to help you further. We understand your concern and we would like to assist. Unfortunately, we are unable to locate a Stamps.com account with the information you provided. We apologize for any inconvenience. Please email us the username, full name, email address, and any phone numbers that might be associated with the account. You may email them to [email protected].
  You may also call our specialists at************* for further assistance. Our hours of operation are Monday through Friday, 6AM to 6PM Pacific Time. Thank you for your time. We always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com.
  Once we receive this information, we can locate your account and assist you with your concerns and issue. If we can help further, please let us know.
  Best Regards,
  **********
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is very unprofessional. I have tried for months to cancel this service. After many "no account found" I was able to "get in touch" with customer service. I say get in touch loosely because they send the same email over and over with no resolution. We are on the 5th back and forth on the most recent inquiry of them sending the same template email and not actually reading the emails.
  
  How can you operate a business in a customer service industry solely based on of repeated templates emails.
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, as confirmed via email, rest assured that we have issued a courtesy refund totaling $74.16. We show that your account is closed. Your confirmation number is: *************.
  We apologize for any misunderstanding. We show that we personally assisted you via email to resolve this issue and we show that we first received an email from you on 10/3/22. We show that our e-mail representatives offered you the option to close via e-mail on 10/3/22. We show that we requested security question information from you (verification of your username and your physical mailing address) in order to complete the closure process via e-mail. We are sorry to hear that you encountered an issue with your account.
  We show that a Stamps.com account was fully activated and established on 5/31/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/29/22. We show that we first received an email from you on 10/3/22. We do have multiple systems in place to ensure that we have complete records of all emails, chats, letters, and calls.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at ***************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ***************conditions
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by Stamps.com for a total of 12 months and was not even aware I was on a subscription plan with them. They have charged me beginning in Oct 2021 to SEPT 2022 for 12 times! I only realized this upon seeing the charge when getting new credit card. Stamps.com did not send me monthly notification that they were billing my account for a monthly subscription service and it didn't show up during sign up where they advertise creating an account. There should be notifications that you are being billed each time with an email so you are aware when you are subscribed to this service. This seems to be some sort of trick involved with advertising the service but not making it clear that it is also a monthly service because I did not want this. I barely use this site and won't sign up for it if having an account meaning have to pay every month. I want the full refund of the subscription charge of $17.99 which was charged 12 times of total $215.88.
  

  Business Response

  Date: 11/14/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Dear ***,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have zeroed out the outstanding balance on the account. We show that your account is closed. Your confirmation number is:****************
  We show that a Stamps.com account was fully activated and established on 9/3/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 10/2/21. We show that you closed your account on 10/2/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/10/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept BBB's response as they are the subscription fee hidden while during registration. I didn't provided my credit card during the time while they have the tiny information that mentioned they were gonna charge me. They started charge me while I added credit card to make a purchase for a different purpose. They never mentioned this added credit card would be charge for that a subscription fee. They didn't send me notification for a monthly bill, which they should and they can. They started to send me monthly bill when my credit card had issue. I also didn't login for at least ten month and only made one or two shipment during the registration. It was clearly I didn't know this subscription was happening.
  Moreover, you have to close the entire account to stop the fee which is unheard of, they don't even allow you to cancel subscription.
  
  I do not accept the response and this business tricked user by separating the information on subscription/purchase, not only intentionally hidden the purpose when asking for customers credit card information , not providing notification when charging the fee, and also treat customers differently. I found all cases similar to my situation and they just able to refund.
  
  ************************************************************************************************
  
  
  I want to get the full refund for all the months I didn't use the service. I would want BBB's help on this and I'll also seek legal action on small counts if I was somehow singled out and being treated unfairly compare to other complaint. This is discrimination on top of the pure scam.
  
  
  Business Response /* (4000, 9, 2022/10/21) */
  Thank you for sharing your perspective, ***. We apologize for any misunderstanding regarding our fees. To clarify, we do disclose our fees before any credit card information is provided, and we also mention our fee in multiple places of our website. We do offer account cancellation options via phone, email, and online. Again we apologize for any misunderstanding. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://www.stamps.com/conditions ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  We're sorry to hear that you haven't been using the Stamps.com features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. Stamps.com doesn't have any hidden fees. In fact, Stamps.com doesn't even make money on the postage you buy. The flat rate is all you pay.The 4-week trial allows you to experience all the benefits of Stamps.com without being charged. Your credit card is only charged if you decide to continue past the 4-Week Trial Period, or buy additional postage or Stamps.com store products. We apologize for any misunderstanding on this. During the registration process we advise customers of the monthly service fee in the section titled "Why do you need my credit card information?"
  
  We do show that a courtesy refund of $179.90 was issued on 10/14/22. Rest assured we have issued an additional refund of $35.98 on 10/21/22. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement.
  
  Sincerely,
  Ray ******
  Customer Care Director
  Stamps.com

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with Stamps since 2019 and I have not used this service in over a year and Stamps continue to charges with not usage. I called for a refund and they stated that they can't do that but for the recent charge they will prorate it? I then told her that I would like a refund for no usage in over a year she stated that they can't refund fees. Then I stated that that I was going to file a complaint, she then stated that she was to speak with her supervisor and then came back and stated that they will refund me for the last couple of months? But you just stated that YOU COULD NOT DO. Very contractdicting. I want a refund from January 2021 todate.
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/12) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $35.98, as confirmed by our representative. We have issued an additional refund of $100.00 on 10/12/22. We show that your account is closed. Your confirmation number is: *************.
  We're sorry to hear that you haven't been using the ********** features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  We show that a ********** account was fully activated and established on 1/2/19. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/30/19.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the ********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any ********** account, you must complete the multi-step registration process at ***************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ***************conditions
  To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, **********'s fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  ********** has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. ********** still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  ***************conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using **********:
  
  http://***************postage-online/faqs/
  
  https://***************postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  **********
  
  
  Consumer Response /* (2000, 7, 2022/10/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)