Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They do NOT clearly show or state that by OPENING an account you are creating a REOCCURING charge. It's there on the site, but off to the side. I didn't pay attention to the writing on the side, as I didn't have any questions about the information needed. There is NOTHING that shows that I CONFIRMED knowledge of a monthly plan -- a such they offer MULTIPLE levels of plans. If this wasn't a scam they would SHOW that to you so you could choose WHICH plan is best for you. But they don't. It doesn't CLEARLY and easily show that you're enrolling in a reoccurring charge. I thought I was opening an account to purchase postage through them. And as such all charges they require would be included in the transaction as completed. When I called for a refund and to stop by account I was told NO!
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $17.99 on 10/10/22. We show that your account is closed. Your confirmation number is: *************.
  We show that a Stamps.com account was fully activated and established on 8/31/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 9/29/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any Stamps.com account, you must complete the multi-step registration process at **************.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, Stamps.com's fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  Stamps.com has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. Stamps.com still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at **************, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://**************/postage-online/faqs/
  
  https://**************/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:10/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com is secretly charging me 19.25 every month for the services for which I never signed up for. They did not send a monthly bill to me even to indicate that they are charging. I don't remember signing up for any service.
  
  This is FRAUD. I am surprised this is coming from a renowned entity like US Postal Service affiliate. This deserves countrywide class action lawsuit, as I am sure I know that I am not the only one affected.
  
  I NEED ALL THE MONEY TO BE REFUNDED TO ME. OTHERWISE I WILL RAISE THIS ISSUE TO THE LOCAL CONGRESSMAN AND WILL FILE A CLASS ACTION LAWSUIT IN OHIO COUNTY COURT AT LEBANON OHIO.
  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $250.25 on 10/3/22. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 7/31/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 8/29/21. We show your account was closed on 10/2/22.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (2000, 8, 2022/10/05) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thanks. I appreciate the refund.

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but issues with this company when it comes to how their refunds and promotions work. I have had two refunds pending since April. They state that it takes 6-8 weeks for a return to be processed. Returns remain pending until you call. They will not process them. I am still waiting on these two.
  
  I have also sent in multiple cards for a promotion they offer that you get $10 credited to you account. The last time I spoke with customer service, they acknowledged that I had sent them in, but it was not accredit to my account. They are not honoring their own promotions.
  
  The fact I have to call to get them to move forward shows that they are willing holding onto returns and not honoring their promotions or following their own policies. Both of these seem criminal as they are simply taking your money under false pretenses. I want to cancel my subscription, but due to the time it takes to get them to do anything, I fear not getting my money back.
  

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 5, 2022/10/07) */
  Dear********,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Your satisfaction is very important to us and we have determined that a refund will be given for the service fees charged to your account. We have issued a refund in the amount of $89.95 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement. Your confirmation number is: **************
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience you experienced. We show that your account was closed on 9/28/22. Once your account is closed, Stamps.com will begin processing your refund for any unused purchased postage. Please allow up to 6-8 weeks to receive your refund check.
  
  Because we are converting USPS funds for printing postage into a cashable check for you, unfortunately we do require this time for processing. We show that $26.50 was credited by our representative to your postage balance on 9/28/22. We apologize for any delay regarding your misprint request. All misprint refund requests must be sent to, reviewed, and approved by the USPS before being credited back to your Stamps.com postage balance account. When you purchase postage through our software, the postage is purchased directly from the USPS.s
  
  We are sorry to hear that you encountered this issue with your postage vouchers and we respect your feedback on this issue, and we will talk to the appropriate teams regarding this. We show that $10.00 was credited to your balance on 7/20/22.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com
  
  
  Consumer Response /* (3000, 7, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Ray,
  
  I appreciate your response and your willingness to refund my purchased stamps. The issue involved goes deeper than just not getting a refund or the promotions. From the time I had the account, I had sent in 3-4 of the promotion cards. None of which were honored until I called. To include that last one I sent in August before closing my account in September. The August one was never added, but I am not concerned about it at this point. The fact that I had to call on the others and still did not have all of them honored shows a major deficiency in your company.
  
  The other issue comes from my request to refund the misprints. I had to spend over 40 minutes on the phone to get my refund for two I had submitted in April. One of which was not denied, it was just never refunded. I never received a notification from your company or USPS that the other was denied. It simply sat there so I could make the same mistake again. Both remained as "pending" for five months. Your team was all to happy to let me know they would refund them after the call, but again, it took me calling and 40+ minutes of my time for anything to be done on your end.
  
  I have two more that have been sent back for a refund. One was the same issue that I was never notified on and the other was due to your program just not working. I tried multiple printers, but no matter what I did, the stamps would not print.
  
  I expect a refund for both of those if it has not been issued yet. I do not care that USPS is makes the decision on whether to approve or deny. I want my money back from Stamps.com so I can be done with this. I have dealt with enough from your company's mismanagement of its own promotions and my funds that I will not spend another 40 minutes being told no for something you can and will fix.
  
  Thank you.
  
  
  Business Response /* (4000, 9, 2022/10/21) */
  Dear********,
  Thank you for taking the time to share your feedback. We appreciate it and please rest assured that we will be reviewing the interactions and the issues you have raised in question. We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  We sincerely apologize for the experience regarding misprints. Rest assured we have issued the claim as a credit card refund totaling $68.72. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. We highly value customer feedback, and are currently taking your comments into consideration. If we can be of further assistance, please let us know.
  Sincerely,
  
  Ray ******
  Customer Care Director
  Stamps.com Customer Care
  
  
  Consumer Response /* (2000, 11, 2022/11/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Ray,
  
  Thank you for your response and I do hope my feedback helps in improving your company.
  
  I appreciate and accept your response. You have provided what I have requested and no further action is required.
  
  Thank you.

• Initial Complaint

  Date:09/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It appears that I, like the 1170 other complaints here with **********, have been scammed. I too tried the non-functional "free" stamp-printing software that they sent in the mail-pack in early 2022. I followed the instructions given, & was unable to print even 1 stamp using this software. I had forgotten that I had supplied my credit card info & noticed in mid-July that I had been charged $17.99 for March thru June ($71.96 total as of June). I called to cancel my account in mid-July & asked if I could receive reimbursement for the 4 months that I was charged with no activity. The CSR stated that they could not (I accept that -my bad), but they would immediately cancel my account. I felt that was acceptable since it was my mistake for not cancelling sooner. The CSR gave me cancel confirmation#************ or ******* (can't remember which was my acct# & which was my cancellation#) as I wrote both down when she read them back to me. The problem that I have is that they continue to charge my credit card to this day (September 22nd was the last one), so I have been charged an additional $53.97 since cancelling. In reading thru these BBB complaints, it appears that this has happened to numerous others. How can ********** be allowed to stay in business with these fraudulent business practices?
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/04) */
  Dear*******
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $53.97 on 10/4/22. We show that your account is closed.
  We show that a Stamps.com account was fully activated on 2/20/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/21/22. We show your account was closed on 10/4/22. We apologize for the failure to close your account in July as you were promised.
  We allow all of our customers to evaluate our features without signing up for an account. We provide extensive FAQs and demos in order to answer any queries that a potential customer may have in regards to the Stamps.com service and software. When you visit our website, you have the option of viewing various pages that offer more information and background on our postage printing product. You do not have to register in order to receive information about Stamps.com.
  To create any Stamps.com account, you must complete the multi-step registration process at ***************
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ***************conditions
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  ***************conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  
  http://***************postage-online/faqs/
  
  https://***************postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray ******
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened an account with them. I tried it and it was not worth it. I closed my account online on Aug 12, 2022. I received a FINAL statement from them on Aug 13, 2022 for 07-14-2022 to 08-13-2022. I paid the fee. That should be the end of the story.
  
  One month later in September 2022, I received an email about them trying to charge my account. I contact them and they emailed me that they "decided to zero out the outstanding charges" and added me to a special database to prevent further contact regarding the balance due.
  
  This is an obvious lie on their part. I just received an alert from my credit card about them charging the service fee on a closed account once again. I can't believe that this scam company is still around and doing "business." This is not a new company; they have been around for over two decades. This is a simple fix if they are a legitimate company. Their tactics are very sketchy. You don't charge people after they closed the account.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $35.98, as confirmed by our representatives. Rest assured we have also zeroed out the outstanding balance on the account. We show that your account is closed. Your confirmation number is: *************.
  Stamps.com always bills in arrears at the end of each cycle, rather than in advance. We do not bill at the beginning of the cycle. We apologize for the recent email notification indicating you owe fees. You do not owe any fees and can disregard the notification and any similar ones in the future. Because there is a processing time for our records, the notification was generated. We thank you for your patience as this information is updated in our billing system.
  We have reviewed your survey feedback and please rest assured that we will be reviewing the interactions in question.
  
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with Stamps.com. We sincerely apologize for the inconvenience.
  If we can help further, please let us know.
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stamps.com Billed our credit card $300 x 7 Times within a 45 Second Period. Obviously there was a technical malfunction. After over 70 minutes on the phone with various tech support, we were told they were sorry there was no way for them to refund the incorrectly billed charges unless we close the account, and re-open the account under a different account number. (This would make us lose all of our history) A supervisor reviewed and stated yes, no way to get the money back unless we did a chargeback, or simply used the postage over the next 6-8 months. This is not an acceptable resolution to a technical glitch that took $2100 from our credit card versus the $300 that was authorized.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/03) */
  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We sincerely apologize for the experience and we appreciate your feedback regarding this issue. When you click on "Add Funds" and select the amount that you wish to purchase, we provide a Confirm Transaction screen that states: "Would you like to add $the amount in question to your account balance? Once the amount is added to your account, it cannot be refunded." Once you click "Yes," the amount is added to your postage balance.
  With regard to purchased postage, the money has been transferred to the USPS per their regulations for online postage accounts. Therefore, funds remain on the account until it is printed or the account is closed.
  
  To clarify, you would not lose all of your history if you create a new account, as this information is locally stored on your computer: C: > Program Files > Stamps.com Internet Postage
  
  You can also save your history by exporting your tracking history and then by reimporting your data into the new account:
  
  Click on the History on the left side of the screen
  
  Then in your History section look for the icon in the upper right corner of your screen. It is the first icon with the arrow and bracket. This allows you to export your data as a CSV file.
  
  We are not able to issue refunds for postage purchases back to your credit/debit card. This is because these postage funds are purchased from the USPS, not Stamps.com. Stamps.com is a neutral party in such transactions; we do not capture the funds for postage, and we do not make a margin on postage. We sincerely apologize for the inconvenience.
  
  If we can help further, please let us know.
  Best Regards,
  
  **********
  Customer Care Manager
  Stamps.com

• Initial Complaint

  Date:09/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** runs a scam signup whereby I used the service ONCE(!) to order stamps for my 86-year-old mother who can't get to the post office. She needed ONE (1!) international stamp to mail a condolence card to Canada so I ordered her this stamp. I just realized the rotten scoundrels at ********** have been charging me $19.25 every month FOR A YEAR! THIS IS RIDICULUOUS! THE POST OFFICE HAS CHARGED ME OVER $200 FOR ONE STAMP !!
  
  THIS TYPE OF SCAM SHOULD NOT BE PERMITTED TO CONTINUE!
  
  I REQUEST A REFUND AND AN APOLOGY!
  

  Business Response

  Date: 10/11/2022

  Business Response /* (1000, 5, 2022/09/28) */
  Dear *******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $250.00 on 9/28/22. Your confirmation number is: **************
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we have always offered is the ability to print postage. ********** is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself. ********** is a PC Postage Vendor licensed and approved by the USPS, and has been approved to offer service since 1999.
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  *************************
  We show that a ********** account was fully activated and established on 4/12/20. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/11/20. We show that the account was closed on 9/17/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the ********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, **********'s fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  ********** has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. ********** still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  *************************
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using **********:
  
  http://www.stamps.com/postage-online/faqs/
  
  https://www.stamps.com/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Director
  **********

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged by Stamps.com for a total of 8 months and was not even aware I was on a subscription plan with them. They have charged me beginning in FEB 2022 to SEPT 2022, or 8 times! I only realized this upon seeing the charge come up this month during a review and wondering what it was. Stamps.com did not send me monthly notification that they were billing my account for a monthly subscription service and need to make it much more clear during new account sign up where they advertise creating an account. There should be notifications that you are being billed each time with an email so you are aware when you are subscribed to this service. This seems to be some sort of trick involved with advertising the service but not making it clear that it is also a monthly service because I did not want this. I barely use the site so why would I be on a subscription plan?
  
  I have no interest in being part of their subscription service at all and I want it cancelled effective immediately but I also want the full refund of the subscription charge of $17.99 which was charged 8 times over!
  

  Business Response

  Date: 09/26/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Dear*****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. However, rest assured that we have issued a courtesy refund totaling $143.92. We show that your account is closed. Your confirmation number is: **************
  We show that a ********** account was fully activated and established on 1/12/22. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 2/10/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the ********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any ********** account, you must complete the multi-step registration process at ***************
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  ***************conditions
  To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, **********'s fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  ********** has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. ********** still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at *************** we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  ***************conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using **********:
  
  http://***************postage-online/faqs/
  
  https://***************postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Manager
  **********
  
  
  Consumer Response /* (2000, 7, 2022/09/23) */
  (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an account in May. 2021 and NEVER used it ONCE to purchase stamps. I did this on my phone, where I did not see any information about a recurring charge. Since May, 2021, I have been charged $17.99/ month for a service I have not been using. For what? The ability to purchase stamps for the same price I can get them at post office? This is a scam through and through. I only noticed it when I checked my credit card bill. I have closed the account but I need the full $312.64 refunded. Shame on this company. My customer ID is ******* Clearly many other people have fallen for this same scam. You don't receive any follow up emails about being charged, and even in the "welcome" email they don't say anything about a recurring $17.99 charge.
  

  Business Response

  Date: 10/13/2022

  Business Response /* (1000, 5, 2022/09/21) */
  Dear ****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. Normally, a customer is responsible for all service fees. After reviewing your account, we've decided to zero out the outstanding charges as a courtesy. Thank you for your patience as this information is updated in the billing system - disregard any new invoices or emails about an owed amount.
  Rest assured that we've added your name to a special database to prevent further contact regarding this waiver. You'll receive a separate email confirming this.We show that your account is closed. Your confirmation number is: **************
  We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. ********** is a PC Postage Vendor licensed and approved by the USPS. We are a separate company from the USPS itself. Our relationship with the USPS allows us to bring you online postage discounts that aren't available at the Post Office. With **********, you can rest assured that you will be getting the lowest price on your USPS mailing and shipping.
  We show that a ********** account was fully activated and established on 5/2/21. We show that a Welcome Email confirming activation had been sent to you on that day. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We do not advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/31/21. We show that you cancelled your account on 9/5/22.
  We never charge people without their full agreement and awareness during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that ********** charges is for access of the ********** software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so it's not based on usage of the software, but rather on having access to using it.
  To create any ********** account, you must complete the multi-step registration process at **************.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  **************/conditions
  To best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  The fee we charge gives you access to services of the Post Office and the license to print official U.S. postage. It's a flat fee that is not determined by how much postage you print. ********** is a vendor licensed by the USPS, and all paid postage goes directly to the Post Office. In order to offer our standard service, we do charge a monthly subscription fee.
  
  While the USPS offers a free online service called Click n' Ship, **********'s fees pay for features not offered on-line by the USPS. These include the ability to print shipping labels for mail classes other than Priority or Priority Express Mail, such as First Class Mail and Parcel Select (which will save you money), the ability to keep track of everything you send via our detailed reporting features, the Hidden Postage feature, discounted package insurance, integration with major software titles including Outlook and QuickBooks, the ability to import orders from online stores like eBay and Amazon.com, Mail merge, and batch printing.
  ********** has many features not offered online by Click-N-Ship. You can print a First Class stamp directly to an envelope as soon as the software is downloaded and you can print shipping labels for all mail classes. Plus, with Click-N-Ship now offering retail rates on all shipping you will be able to save up to 51% off Priority Mail, up to 10% off Priority Express Mail and up to 26% discount when sending First Class parcels. In addition, USPS's Click-N-Ship service stopped offering the discounted Commercial Base rates as of 1/17/16. The Click n' Ship service moved to retail pricing. ********** still offers discounted Commercial Base rates.
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products. We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes (we support First Class, Media Mail, and Parcel Select Labels), NetStamps, and postage printed directly on envelopes. We do have a wide variety of customers - over a million customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC Postage services currently offer.
  
  On our main page at **************, we explain our fees under the section "Here's how it works..." During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled "Why do you need my credit card information?"
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  **************/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the ********** home page. We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using **********:
  
  http://**************/postage-online/faqs/
  
  https://**************/postage-online/
  
  If we can help further, please let us know.
  
  Best Regards,
  
  Ray*******
  Customer Care Manager
  **********
  
  
  Consumer Response /* (3000, 7, 2022/09/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I am not satisfied with this response. As you can see from my history, I did not use the service ONCE and you did not notify me that my credit card would be charged - I would like a full refund for all service fees from May, 2021 through September, 2022. I will pursue these charges through the Attorney General and beyond if you do not credit me for these unfair and fraudulent charges.
  
  
  Business Response /* (4000, 9, 2022/10/03) */
  Thank you for sharing your perspective and feedback, ****. We're sorry to hear that you haven't been using the ********** features and services available to you with your account. The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity.
  
  We notify all customers of our fees prior to ********** account creation, and to best serve our customers, we provide the terms for ********** accounts during the registration process. ********** accounts cannot be created without customers indicating that they've read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( http://**************/conditions ) on a single webpage during the registration process.
  
  During registration for a ********** account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
  
  We do consider the fees charged to be valid and appropriate, and we have carefully reviewed your account history and have found the service fees that were applied are in accordance with the Service Agreement to which you agreed.
  
  However, your satisfaction is very important to us and we have determined that a refund will be given. We have issued a refund in the amount of $312.64 to your credit card. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one billing cycle to pass before it is reflected on a paper statement.
  
  Sincerely,
  
  Ray*******
  Customer Care Director
  **********
  
  
  Consumer Response /* (2000, 11, 2022/10/12) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Thank you for doing the right thing.

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I briefly tried ********** but closed my account after a few months as the service did not provide the benefits I'd hoped for and the recurring fee was much higher than what I would normally spend on postage.
  
  The company confirmed to me in writing on January 12, 2020 that my account had been closed.
  
  Now I've come to realize that the company has continued to charge my bank account with $17.99 every month since then.
  
  I called the company's account services on the phone, but they simply keep repeating that they don't see the charges on their end, while they are refusing to review my bank statement (attached) that proves the contrary.
  The only advice they're giving is to dispute the charges with my bank - which of course won't work all the way back to January 2020.
  
  I demanded to resolve the issue with a superior, as the agents on the phone could not resolve the issue. The pattern was always the same: they repeatedly kept me on hold, until eventually they would say the superior would call me back - which unfortunately never happened.
  
  I've written emails, I've spent hours on the phone with their account teams, but I have never received an answer let alone a solution.
  
  I want the recurring deductions from my account to stop, for which I will file a request with my bank which costs $25. I demand a full refund for the deductions STAMPS.com wrongfully charged my bank account while my account with them was long closed and the fee my bank had to charge me for this to stop.
  That's 30 x $17.99 plus $25 = $564.70.
  
  I would also like to warn other users of ********** as their business practices do not seem proper to me.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/09/22) */
  Dear ******,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers' concerns very seriously. We would like to address this for you as quickly as possible.
  We have reviewed your survey feedback and please rest assured that we will be reviewing the interactions in question.
  We strongly believe in the value of our service and we always want to do everything that we can to ensure our customers have a positive experience when working with **********. We sincerely apologize for the inconvenience.
  We show that we had responded to your email on 9/3/22. We understand how alarming it can be to find unexpected charges on account statements. We confirmed that your account was closed in January 2020.
  
  It is possible that you may have registered for more than one account using a different email address or phone number. However, we have not located an additional account with the information you have provided. After reviewing our records, we were unable to locate any charges or an active account that may be charging a monthly fee. We apologize for the inconvenience.
  
  The account we show (**********) was created on 11/18/2019 and closed on 1/12/20. We show that there was one $17.99 fee charged; $17.99 was reimbursed on 2/27/20. We recommend speaking to one of our specialists in regard to this issue.
  
  Please call our specialists at************* for further assistance. Our hours of operation are Monday through Friday, 6AM to 6PM Pacific Time.
  
  Thank you for your time. We always want to do everything that we can to ensure our customers have a positive experience when working with **********.
  
  If we can help further, please let us know.
  Best Regards,
  
  Ray ******
  Customer Care Manager
  **********
  
  
  Consumer Response /* (3000, 7, 2022/09/26) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As ********** could not stop the monthly charges on their end I've had my bank cancel the charged credit card, which should take care of this.
  It's hard for me to understand how a business cannot track the charges it's making on a regular basis.
  
  
  Business Response /* (4000, 9, 2022/10/07) */
  Dear ******,
  We understand your concerns about this issue. We sincerely apologize for this experience. If you are seeing charges occurring, this indicates that there may be another account in our system. However, we have not located an account with the information you have provided in your previous correspondence. We apologize for the inconvenience. We would be happy to review this further with you. Due to administrative purposes, we recommend speaking to one of our specialists in regard to this issue.
  
  Please call our specialists at************* for further assistance. Our hours of operation are Monday through Friday, 6AM to 6PM Pacific Time.
  
  Thank you for your time. We always want to do everything that we can to ensure our customers have a positive experience when working with **********.
  Sincerely,
  Ray ******
  Customer Care Director
  **********
  
  
  Consumer Response /* (2000, 11, 2022/10/17) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I have cancelled the debit card that got charged, so this resolves the issue going forward.
  
  With regards to the withdrawals already made it seems there is nothing you can do. While I find this hard to understand, I decided to let it go as I've spent way too much time on this issue already.
  
  Keep the money and buy some Halloween candy with it.
  Thanks, ******