We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.14

Average of 363 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • R B S

    Date: 04/11/2023

    Terrific amenity for mailing "care" packets to our college student. Just weigh and print the label and give to the postman to mail. And if you have questions, the information line help is very helpful.

  • Justin R

    Date: 04/10/2023

    Justin R

    Date: 04/10/2023

    Incredible business with incredible staff! I had the pleasure of getting a representative named ******. She was *************** helped me with stellar individual instruction that aided me in manipulating the postage for 13 packages. I highly recommend stamps.com solely for the commitment, integrity and compassion that Thando modeled. With Sincere Admiration,****************

    Stamps.com

    Date: 04/11/2023

    Dear ******, 
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact us at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours.  
    We look forward to serving you for many years to come.
    Sincerely,
    ******************;
    Customer Care Director
    **********************

  • Kathy L

    Date: 04/10/2023

    Kathy L

    Date: 04/10/2023

    I love stamps.com. Whenever I call, my problems are always taken care of.

    Stamps.com

    Date: 04/11/2023

    Dear *****, 
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact us at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours.  
    We look forward to serving you for many years to come.
    Sincerely,
    ******************;
    Customer Care Director 
    **********************

  • Margaret F

    Date: 04/05/2023

    I had received a phishing email and KNEW that Stamps.com wouldnt't have sent it...I went through its website and discovered the info wasn't true. I called Stamps.com and told them about the situation.I then forwarded the phishing email to Stamps.com directly so they could investigate this. GREAT customer service!!*****

  • Courtney R.

    Date: 04/04/2023

    I have used stamps.com for several years. It works well and the only two times I have had issues I called and got the exact help I needed in minutes. I would recommend their services.

  • Doug H

    Date: 04/03/2023

    Not the typical government-type service.....they care, follow through and provide great, timely service. 5 stars for sure.

  • Patricia S

    Date: 04/03/2023

    Stamps.com is a wonderful solution to my shipping needs. They are responsive when you need help and they definitely save me money! I highly recommend them.

  • Ericka L

    Date: 04/03/2023

    This place is horrible! You cant cancel your account unless you call them, and even if you change your card to get it all to stop they get ahold of that and continue to charge you. I have never even used their services (bought by mistake) and they refused to refund me my full amount because of their "policies". So all the months they did not have a card to charge to EVEN THOUGH I NEVER USED THEM they back-charged me and somehow got my new card number without permission from me. I was charged $60.02 today and they will not refund me.

  • Kathleen P

    Date: 04/03/2023

    Great could not ask for more quick, kind, friendly and positive!

  • Donald B

    Date: 04/03/2023

    Received great customer service from ********************** this morning! Fixed my issue while I was on the phone with them in less than 5 minutes!

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.