Reviews

Review Details

• Review fromGeorgia H

  Date: 06/25/2024

  1 star

  Georgia H

  Date: 06/25/2024

  I closed by account 2 years ago, before trial ended. Received closed notification email. Not charged any fees once month. Two years later, someone supposedly reopened my account through their fraud department. Made hundreds of charges to my card that was originally attached to the account. **************** told me the charges were legit and did not want to close the account. Then told me they closed the account, but did not. The second time I contacted them about the fraud charges, they told me they would close the account but could not provide me with documentation that they closed the account. Was told all I had to do was dispute the charges with my bank and they would reimburse my charges.

  Stamps.com

  Date: 07/25/2024

  Hi Georgia,

  Thank you for your message and to clarify, we do not show that the account was opened by our security team.  Since we do sincerely appreciate customer concerns about fraud and realize that this is a worrisome situation, we can provide you with some steps necessary to address this issue.  For cases such as these, we recommend that you notify your bank as soon as possible.  Financial institutions have standard policies and procedures set in place to help their customers with these issues.  Refunds are handled by the bank or financial institution.    We strongly recommend that customers who use the same username and password across multiple sites change their password on all of sites, not just Stamps.com.  We apologize for the experience.

  Sincerely,
  Stamps.com *************
  

• Review fromSue R

  Date: 06/06/2024

  1 star

  Sue R

  Date: 06/06/2024

  I ordered a thermal printer and scale kit and additional labels. The printer came but its an old fashioned Ethernet connection that isnt compatible with my MacBook Pro. The printer is also not Bluetooth compatible. When I called customer service to get a return the representative went off-line three minutes at a time three separate times each time coming back and asking me if I had tried various solutions to the not fitting cord issue. They absolutely know this printer wont work and they will make you beg to send it back to them. They did NOT offer a refund or a cancellation for my service that I cannot use with them. When I have more time and the printer is returned I will cancel this service which also does not connect to my website. I expect another half hour long long with a rep who doesnt have the authorization to do refunds. BUYER BEWARE

  Stamps.com

  Date: 06/25/2024

  Hi ***,
  We sincerely apologize for the negative experience and wed like to help resolve issues regarding this.  Wed also like to review these interactions and take appropriate action.  Unfortunately, we were unable to locate your account with the information provided.  Please email us at ********************** the username of the account, or the person's full name, email address, or phone number as registered on the account. 
  Sincerely,
  The Customer Support Team

• Review fromCatherine t

  Date: 05/17/2024

  1 star

  Catherine t

  Date: 05/17/2024

  My wife made a onetime purchase years ago. Stamps.com converted us to a monthly recurring charge without notification.

  Stamps.com

  Date: 05/24/2024

  Hi ***,
  Thank you for your feedback.  We apologize for any misunderstanding, ***. We hear your concerns and we always fully disclose our fees before any account can be created.   We do not charge without approval and we don't advertise or offer a free or pay-as-you-go service.  As disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on this account on 4/17/22.  Rest assured that we have refunded $500.00 as a courtesy to you today.  We show that $121.14 was refunded on 5/17/24.
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions 
  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  If we can help you any further, please let us know.
  Sincerely,
  Stamps.com Customer Support

• Review fromTim F

  Date: 05/08/2024

  1 star

  Tim F

  Date: 05/08/2024

  This interface and off-shored customer support are both completely useless. Its 100% terrible. They market how much time they save you, but God help you if you need support. The interface is full of bugs and barely works. If you misprint a label, and request a refund for something botched, plan on waiting months for the refund, and if you call support, plan on a 45 minute wait time, and explaining the issue 7-8 times with someone who has difficulty understanding English.

  Stamps.com

  Date: 05/24/2024

  Hi ***, thank you for your feedback and we are sorry to hear that you had such a negative experience.  We do have a wide variety of customers - over a million customers-who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.  Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having.  Please let us know what feature in our interface you had specific issues with.  Wed be happy to address any concerns or issues you encountered.  We do offer a reprint feature in which you can print your label at no extra cost.  Rest assured that refund requests do not take months to be processed.  The way you submit the request determines the timeline for refund processing: Electronic Refunds: You must submit e-refund requests for shipping labels within 28 days of the print date.  Once approved, the system refunds postage to your account within 21 days.  Mail-In Refunds: Once approved, Stamps.com sends you an email notification and deposits the refund into your account. Refund requests are generally processed within 12 weeks of receipt of a claim.  Again we apologize for the inconvenience and negative experience.
  Sincerely,
  Stamps.com Customer Support

• Review fromDimitar V

  Date: 05/03/2024

  1 star

  Dimitar V

  Date: 05/03/2024

  Wish I checked here first - it is a scam that borderline stays on the legal side. The membership fee is super hidden you'll be hit with $20/month after a trial. I've never in my life missed a membership fee with any other site (over 100) that I've used...because I've never used one that HIDES it so deep in the small print.No email notifying you that your trial expires.No email notifying you of upcoming charges.No email (or even online receipt) that tells you about being charged.Very very slow customer service response.Operating in such misleading (if legal) ways should be illegal and is at the very least a shameful excuse for a product.

  Stamps.com

  Date: 05/06/2024

  Hi *******,
  
  Thank you for your feedback.  Customer satisfaction is very important to us.  We apologize for any misunderstanding.  We hear your concerns and we fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 4/13/24.  We show that you closed your account on 5/3/24 and we apologize for any misunderstanding on this.  Rest assured that we have refunded $31.98 to you today.   
  
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions
  
  
  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 
  
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  
  If we can help you any further, please let us know.
  
  
  Sincerely,
  
  
  Stamps.com *************
  

• Review fromIndia O

  Date: 04/22/2024

  1 star

  India O

  Date: 04/22/2024

  This is so obviously a scam. I don't even recall signing up for anything and then they charged me for something? There is not a single positive review and yet they have 4.46/5 with the BBB?? How in gods name does this company have an A+!? Now I don't trust the BBB either.

  Stamps.com

  Date: 04/24/2024

  ********,

  We sincerely apologize for the negative experience and apologize for any misunderstanding.  Reviewing this issue, we do show that this account was fully activated on 2/21/2024.  To create any Stamps.com account, you must complete the multi-step registration process at www.stamps.com.
  
  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions

  We believe in full disclosure, and information about our fees is available on our website,interface, Terms, and FAQs.  We apologize for the experience and rest assured that customer satisfaction is very important to us.  Rest assured that we have requested a refund on the fees for you.  If we can help you further, please let us know.

  Sincerely,

  Stamps.com Customer Support
  

• Review fromSteven B

  Date: 04/18/2024

  1 star

  Steven B

  Date: 04/18/2024

  Absolute trash, have charged me $220 for something I didnt want in the first place didnt set up a profile or buy any stamps from them yet when I call to get a refund they tell me they can only offer me half and need to get approval from the higher *** when asked for the full amount. Completely a scam the lady I talked to laughed when I said nice try to her request of half of the money back.

  Stamps.com

  Date: 04/19/2024

  Hi ******,

  Thank you for sharing your feedback and we apologize for the experience.  Rest assured that we are reviewing the call in question.  We take these issues very seriously.  Rest assured that we have issued a full refund of $219.89, as we confirmed via email.  We apologize for any misunderstanding.  We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 6/6/23. 
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions
  
  
  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.
  
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  
  If we can help you any further, please let us know.
  
  
  Sincerely,
  
  The Stamps.com Customer Support Team

• Review fromDavid G

  Date: 04/15/2024

  1 star

  David G

  Date: 04/15/2024

  Shady business practices. Apparently I was signed up for a trial - though I truly don't remember doing that last July. Stamps.com *never* sent an email to me. I keep everything, and the only email I have from them is the one they sent when I cancelled.So monthly charges for nearly a year. I have multiple accounts, and I regrettably didn't see their recurring charge among everything else. But a reputable business will let you know before charging your account, and they will communicate with you about your subscription. These guys fly under the radar and undoubtedly collect millions off of unsuspecting customers.

  Stamps.com

  Date: 04/19/2024

  Hi *****,
  
  Thank you for sharing your feedback and we apologize for the experience.  We apologize for any misunderstanding.  We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a $19.99 monthly fee after the 4-Week Trial Period, which ended on your account on 8/4/23.  Rest assured that we have refunded $185.91 to you today.   
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee, as stated in our Terms of Service: www.stamps.com/conditions
  
  
  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.
  
  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs.
  
  
  If we can help you any further, please let us know.
  
  
  Sincerely,
  
  The Stamps.com Customer Support Team
  

• Review fromSarah G

  Date: 03/27/2024

  1 star

  Sarah G

  Date: 03/27/2024

  Do not use Stamps.com I tried the site to print a stamp and it auto registered for a monthly account. Tried multiple times to cancel account. There is no clear way to do this. I called, used the chat, followed the "instructions" which just are just an endless loop. When you call they hang up on you. Charged me hundreds of dollars. I finally had to cancel my credit card to get them to stop charging me. Beyond Horrible.

  Stamps.com

  Date: 04/10/2024

  Dear *****,
  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  We do consider the fees charged to be valid and appropriate.  We do show that your account was closed on 3/27/24.  However, rest assured that we have issued a courtesy refund of $233.88 to your credit card on 3/29/24. 
  
  We apologize for any misunderstanding regarding our billing structure.   We show that you activated an account with us on 6/22/20.  We do fully disclose our billing structure and fees prior to creating an account, and all users must select a pricing level and agree to our fees prior to account creation. 
  
  To create and fully activate a Stamps.com account, our multi-step registration process must take place at our website of www.stamps.com.  Registration requires you to enter your name, mailing address, phone number and credit card information, in addition to creating a username and password and selecting two security questions. Also, you must review and agree to our Terms and Conditions:
  
  www.stamps.com/conditions
  We do show a Welcome Email was sent to your email address on 6/22/20.  We do disclose our fee information at our site and during registration.  We are not set up for one-time purchases and we do not advertise or offer a free or pay-as-you-go service.  We hear your concerns and we always fully disclose our fees before any account can be created.  As disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 7/21/20.
  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.  
  We believe in full disclosure, and information about our fees is available on our website, interface, Terms, and FAQs. 
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.  We believe the monthly fee provides a good value for customers who need to print not only just Priority and Priority Express Mail shipping labels, but also Shipping Labels for other classes, NetStamps, and postage printed directly on envelopes.  We do have a wide variety of customers - over ************* customers- who enjoy the experience of not having to rely on expensive postage meters and who require more functionality and features than what other PC ******* services currently offer.
  
  On our main page at www.stamps.com, we explain our fees under the section "Here's how it works..."  During the registration process we do make sure that our customers are aware of the monthly service fee in that we have it detailed on the webpage titled Why do you need my credit card information?     
  
  We do this so that customers can see the price before they complete the registration process. We also have the billing policy detailed in our Terms and Conditions at:
  
  www.stamps.com/conditions
  
  Customers are required to review and agree to these Terms prior to completing registration.
  In addition, potential customers can review and compare our pricing plans, as well as other important information, to determine which plan best meets their mailing needs via the Learn More section which is accessible from the Stamps.com home page.  We offer FAQs that answer questions about pricing, plans, and specific and general benefits of using Stamps.com:
  *******************************************
  ******************************************************
  **************************************************
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. 
  If we can help further, please let us know.
  Best Regards,      
  
  The Customer Support Team
  **********************

• Review fromJames S

  Date: 03/13/2024

  1 star

  James S

  Date: 03/13/2024

  Tricked (as another reviewer wrote). I had entered my credit card to order first class stamps last Spring which I intended to be a one-off. Apparently, I was enrolled (not intending to) into a free trail that converted to a monthly ProPlan- which with tax - is $21.76 a month. I only realized this today, and immediately cancelled my subscription online. This is 3 days into the month for which I am being charged the full amount or a service fee of $21.This is my worst online experience. I purchased the stamps just for personal use (I am not a business) and I am now out $200 (!). In short, I would not go anywhere near this business ever again. It seems to be a business model that is predicated on tricking people into signing up for monthly charges rather than for the services this company purportedly provides.

  Stamps.com

  Date: 03/22/2024

  Hi *****,

  I can see why that would be upsetting, *****.  Your satisfaction is very important to us and we have determined that a refund will be given.  We have issued a refund in the amount of $241.53 to your credit card.  Please allow 3-5 business days for this credit to be applied to your account.  The credit may not be reflected immediately on an online statement.  Please allow one billing cycle to pass before it is reflected on a paper statement.  Rest assured we have closed your account.  We apologize for any misunderstanding regarding our services.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.
  
  We apologize for any misunderstanding regarding our fees.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 5/9/23.  
  
  The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ****, and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
  
  We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   
  
  To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
  
  During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
  
  In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.

  Sincerely,

  The Customer Support Team