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Average of 370 Customer Reviews
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Review fromJohn C
Date: 02/13/2024
1 starJohn C
Date: 02/13/2024
Tricked. I iniginally bought $10.00. Couldn't figure out hoe to print. I signed agreement but didn't understand the fine print. I have canceled my account. But since I never used any stamps, I feel that I should not have to pay. The website is very unfriendly.Stamps.com
Date: 03/04/2024
Hi ****, I apologize for the experience. Rest assured that we have cleared your outstanding balance. We apologize for any misunderstanding regarding our fees. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 6/9/23. We are sorry to hear that you had difficulties with our service. Our Free Tech Line is available 6AM to 6PM, Monday through Friday at ************ to address any printing or technical issues our customers may be having. Our Email Support Team is also available to address such issues.
We are sorry that we did not have the opportunity to assist you further with this issue.
The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. We sincerely apologize for the negative experience.
-Sincerely,
Stamps.com Customer SupportReview fromDoug G
Date: 02/10/2024
1 starDoug G
Date: 02/10/2024
Stamps.com required entering credit card information when all I wanted to do was see if I could buy stamps. A few weeks later, I had a recurring charge on my credit card. Beware and do not use this "service" unless you are clear it is a service that you will be charged for when you don't get anything from it. Then to top it off they make you CALL THEM ONLY M-F PST from 6-6 in order to cancel the ** recurring charge. DO NOT SIGN UP WITH THESE CROOKS!Stamps.com
Date: 03/04/2024
Hi ****, I apologize for the experience. Rest assured that we have issued a full refund of $59.97 for you. We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the USPS. We apologize for any misunderstanding regarding our fees. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/4/23. We offer cancellation methods via email and via our online platform, besides offering phone support. We offer phone support on Saturdays we well.
The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee. We sincerely apologize for the negative experience.-Sincerely,
Stamps.com Customer Support
Review fromJulie N
Date: 01/18/2024
1 starJulie N
Date: 01/18/2024
Stamps.com required entering credit card information when all I wanted to do was see if I could buy stamps. A few weeks later, I had a recurring charge on my credit card. Beware and do not use this "service" unless you are clear it is a service that you will be charged for when you don't get anything from it.Stamps.com
Date: 02/01/2024
Dear *****,
Thank you for contacting Stamps.com! We appreciate your feedback.
We sincerely apologize for any misunderstanding regarding our fees. We apologize for any misunderstanding regarding our services. We do not sell rolls or books of stamps, as the service we offer is the ability to print postage. Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.
We are writing to inform you that we have issued a refund to you in the amount of $41.98. This has been issued to the credit card on file. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. Please allow one full billing cycle to pass before it is reflected on a paper statement. Rest assured that your account is closed.
Were happy to answer your questions about our terms and conditions. To best serve our customers,we provide the terms for Stamps.com accounts during the registration process.Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process. During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
Please let us know if we can be of any further assistance. We do sincerely apologize for the negative experience.
Respectfully,
The Customer Support Team
**********************Review fromDavid C
Date: 01/15/2024
1 starDavid C
Date: 01/15/2024
Signed up before Christmas because I was considering using it to mail cards. I got an email confirmation saying free starter kit for $0.00, nothing else ordered or pending. I ended up not making any purchases. A month later they charged me $19.99. I called and they said just by signing up you have a monthly subscription just like ******** I pointed out that I never signed up for such a thing and moreover on the website it says I have no active subscriptions.Stamps.com
Date: 02/01/2024
Hi *****,
We sincerely apologize for the negative experience and rest assured that we are writing to inform you that we have issued a refund to you in the amount of $19.99. This has been issued to the credit card on file. We do show that you closed your account with us on 1/15/24. We apologize for any misunderstanding regarding our fees. While our Welcome Kit is free, we do charge a fee for our service if you continue past the 4-Week Trial Period. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure,which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
Sincerely,
The Customer Support Team
**********************Review fromSelena M
Date: 01/07/2024
1 starSelena M
Date: 01/07/2024
Absolutely horrible company. No customer service. I just found out theyve been charging me $21 since October each month and theres no way to contact them and I cant get into my account. Theyve just been charging my credit card when I never bought any **** thing from this company.Stamps.com
Date: 02/01/2024
Hi ******,
We sincerely apologize for the negative experience and rest assured that we are writing to inform you that we have issued a refund to you in the amount of $107.95. This has been issued to the credit card on file. We do show that you closed your account with our representative on 1/8/24. We apologize for any misunderstanding regarding our fees. To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.Sincerely,
The Customer Support Team
**********************
Review fromSuhua W
Date: 01/01/2024
1 starSuhua W
Date: 01/01/2024
I was changed for $200 for the service I never used. I was trapped to sign up their account by misleading advertising. I never used their service. I tried to cancel my account for right after my accidental subscription, but the business owner does not allow customers to do so through account as they claimed. I would request investigation on this business wrongdoing on not being able to stop the subscription.Stamps.com
Date: 01/04/2024
Hi Suhua,
Thank you for your feedback. We apologize for the experience and rest assured that we have issued a refund to you in the amount of $200.00. This has been issued to the credit card on file. Please allow 3-5 business days for this credit to be applied to your account. Rest assured that we offer various means to cancel, including phone and email options.
We apologize for any misunderstanding regarding our fees. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 12/30/21.
The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print. Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.
We never charge people without their full agreement during our online registration process. Our service fee is not based on usage or activity. The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer. Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.
To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.
During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.
In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.
Respectfully,
The Customer Support Team
**********************Review fromRobert A
Date: 12/22/2023
1 starStamps.com took money from my account and couldn't tell me why. They said they "think" there is an adjustment from ***** but couldn't say what, why, or how much. I think it is unacceptable for a company to take money from an account, without being able to justify why.I actually not only think it is morally wrong, but borders on not being legal.All customer service wanted to do was to tell me how to ship a packages. I ship packages all the time and understand about adjustments, but this "unknown" adjustment they took over $130 - no adjustment is ever that high.I think stamps.com should refund the money until they can tell me what the charge is for - they refused and felt I was unreasonable (they said I complain a lot about adjustments - which I nearly always win) they thought it was reasonable for me to send them more money to my account and wait until they work out why they took the money.Just unbelievable - maybe they will send me a few hundred dollars and I will tell them later what the money was for. Sure they must think this is fair then.Review fromElle M
Date: 12/16/2023
1 starI was charged $23.99 for the membership even though they monthly plan I "selected" was $19.99. I didn't even choose a plan, I made an account and never used it again. I deleted my account as was charged $9.53 for no reason with no context. I would like my money back...Review fromSusan S
Date: 10/27/2023
1 starSusan S
Date: 10/27/2023
I signed up for free trial and attempted to cancel. Of course there is no link on their website to cancel, and calling phone number is impossible, there is no email provided, and basically this company forces consumers into being paying customers. I would recommend *****************. Or just going to the post office.Who bought stamp com?********************* **********, *****. and ************************, a leading software investment firm, and Stamps.com, a leading provider of e-commerce shipping solutions, today announced the completion of ************************* acquisition of Stamps.com for approximately $6.6 billion in cash.Oct 5, 2021 ************************************************************************************************************************** ***********************************************************************************************************************Stamps.com
Date: 11/02/2023
Hi *****,
I sincerely apologize for the negative experience and we'd certainly like to help you further and resolve this issue for you. Rest assured we offer various means to cancel, and our email address is ******************. I can help you with cancellation. Please email us at our special email address of ********************** so we can assist you further.
Sincerely,
PaulReview fromEllen C
Date: 09/21/2023
1 starEllen C
Date: 09/21/2023
Do not get involved with this business. they will slip in a monthly subscription without you knowing.They charged me 7 fees, for 7 months. I have been waiting for 8 weeks to receive a refund. have called multiple times, get the same run around.Stamps.com
Date: 10/02/2023
Hi *****,
I apologize for the negative experience. Rest assured that we show that you were refunded $133.93 to your credit card on 9/21/23. Please allow 3-5 business days for this credit to be applied to your account. The credit may not be reflected immediately on an online statement. We apologize for any misunderstanding regarding our fees. We hear your concerns and we always aim to fully disclose our fees before any account can be created. We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/12/23. We sincerely apologize for the experience and if we can help further, please let us know.
Sincerely,
*******************
Customer Care Director
**********************
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