We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.12

Average of 370 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Richard A

    Date: 07/27/2022

    Richard A

    Date: 07/27/2022

    I have used Stamps.com since its debut and have enjoyed it immensely. I have found it to be flexible enough to mail outsized packages and envelopes with correct postage. On the few occasions I have had to request a refund, it was processed promptly. It is perhaps priced a little high for smaller firms, such as my solo law practice, but the convenience partly makes up for that.

    Stamps.com

    Date: 07/28/2022

    Dear Richard,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Catherine H.

    Date: 07/27/2022

    Catherine H.

    Date: 07/27/2022

    I have been with them since 2000. excellent service and technical assistance when needed.

    Stamps.com

    Date: 07/28/2022

    Dear Catherine,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Lawrence L

    Date: 07/26/2022

    I have loved not having to go to the PO for service. THe pricing is right and always suitably upgraded according to changes. I often look up my contacts and able to edit them as desired. It's been about 20 years of service that I love. The ability to have mail to go in so many ways for business or personal purposes is such a help.

  • Machelle A

    Date: 07/26/2022

    Machelle A

    Date: 07/26/2022

    I have been using Stamps.com for several years and love it. Any time I have a question or concern, they are on top of it. When I was being charged extra by UPS, Stamps.com figured out what was going on and explained it to me. Keep up the good work

    Stamps.com

    Date: 07/27/2022

    Dear Machelle,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Kathy Z

    Date: 07/25/2022

    Kathy Z

    Date: 07/25/2022

    Great instructions on how to use. Easy to print, I never have to worry about running out of stamps, I just print more. I receive a discount on stamps, and I can order other designs if I desire. Saves trips to the post office and often having to wait in line.

    Stamps.com

    Date: 07/27/2022

    Dear Kathy,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Kathy A

    Date: 07/25/2022

    Kathy A

    Date: 07/25/2022

    I used Stamps.com for my business for years I paid a monthly subscription but when I shut down my business, I left the account open figuring it wouldn't hurt, and I admit I liked the service. I assumed when I didn't pay the "monthly" sub it would automatically shut my access down until I resubscribed. That was a couple of years ago. Today I found out that 300$ was taken from my account from Stamps.com. The money was earmarked for the phone and electricity which is very important as my husband and I are both high health risks. I have one question if Stamps was not seeing any response from that old email, they have my phone number for some reason, why didn't they use that instead of ambushing me this way? When I called I was informed that the company could scrape 200$ from their funds but how is this right and electric and phone wont wait the 7 days its going to take to get back into my account. Not to mention the overdraft fees

    Stamps.com

    Date: 07/26/2022

    Dear Kathy,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are sorry to hear that we were not able to meet your needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Nancy H

    Date: 07/25/2022

    Nancy H

    Date: 07/25/2022

    A little slow on refunds, but other than that, EXCELLENT customer service. Save a lot of time by not having to wait in line at the post office. I would recommend Stamps.com.

    Stamps.com

    Date: 07/26/2022

    Dear Nancy,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • George K

    Date: 07/25/2022

    George K

    Date: 07/25/2022

    I have been using Stamps.com since the beginning, back in 2000 for me. I love the postage discount and it's easy to simply drop off my mail in my mailbox or at the local post office. I love the integration with UPS. Today I called customer service for the first time in 22 years because a UPS label wouldn't print due to an error message. It was a simple fix. UPS didn't like my middle initial on my name, so I was directed to delete it and save it and print it like normal.

    Stamps.com

    Date: 07/26/2022

    Dear George,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

  • Wanda D

    Date: 07/22/2022

    Excellent customer service.Reasonably priced.Easy to download and use. I love the fact that I am able to add money as needed. Also being able to address the envelope and adding the stamp in one step is a plus. Today is my first time of using the service and I am impressed with how easy it is to use it. The web site gives excellent instructions and for a first time user I must say when I had a question about adding money to my account the customer service rep was excellent, she lead me through the process step by step. A+ all the way.

  • Larry B

    Date: 07/22/2022

    Larry B

    Date: 07/22/2022

    I have been using Stamps.com for several years now and it has become a staple in my daily operations. Saves time and money. No more trips to the PO and I get a discount on postage just for using them!

    Stamps.com

    Date: 07/22/2022

    Dear Larry,
    Thank you for taking the time to provide us with feedback about your experience with Stamps.com. Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.
    If there is anything we can do to further assist you, please do not hesitate to contact us at ***********@stamps.com. We will do our best to meet your needs and respond to your inquiry within 24 business hours.
    We look forward to serving you for many years to come.
    Sincerely,
    *** ******
    Customer Care Manager
    Stamps.com

Stamps.com is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.