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Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.12

Average of 370 Customer Reviews

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Review Details

  • Logan W

    Date: 08/28/2023

    Logan W

    Date: 08/28/2023

    Very misleading subscription. Thought I was just buying a roll of stamps and ended up prey to their subscription fees. Do not shop here. Support your local post office.

    Stamps.com

    Date: 09/18/2023

    Hi *****, I apologize for the misunderstanding and rest assured we show that our representative ***** resolved this issue for you.  If we can help further, please let us know.  We apologize for any misunderstanding regarding our fees.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period.  We do not sell rolls or books of stamps, as the service we offer is the ability to print postage.  Stamps.com is a PC Postage Vendor licensed and approved by the ***** We are a separate company from the **** itself.

    Sincerely,

    *******************, ************* Director

    **********************

  • Kim D

    Date: 08/14/2023

    Kim D

    Date: 08/14/2023

    Be aware if you sign up. It's a good service, but I didn't understand that I was signing up for a subscription. I signed up for their service as a way to use **** first class mail to avoid a trip to the ************ It was not clear to me that I would be responsible for a high monthly charge. I used their service a few times over a few months. It's a great service, but the monthly charge is ridiculous for an occasional user. I have regretfully spent a lot of money for nothing at all. I do bear responsibility in this, but it wasn't clear to me that I was incurring a monthly charge of $20+ dollars. Stamps.com should consider a one time fee for occasional use as a recurring charge makes no sense.

    Stamps.com

    Date: 08/24/2023

    Hi ***,

    Thank you for your feedback and review!  Thank you for your inquiry. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $147.18 to your credit card.  We apologize for any misunderstanding regarding our fees.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 1/12/2023.  

    The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.

    We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it.   

    Sincerely,

    Stamps.com

  • Uday k

    Date: 08/10/2023

    Uday k

    Date: 08/10/2023

    Stay away from this company called "Stamps.com". This company is a pure scam and charges credit card for no reason and no goods sold. I logged into account and saw they are making a recurring charge of ***** per month and there is absolutely no item being sold for that ***** each month nor anything was purchased by me. If there was a negative star or zero star rating, this company would deserve one.All the 5 star ratings posted seem false and not trustworthy.See blog posting below for detailed info ********************************************************************

    Stamps.com

    Date: 08/24/2023

    Hi Uday,

    Thank you for your review and we apologize for the experience. We appreciate and consider your feedback and take our customers concerns very seriously.  Normally, a customer is responsible for all service fees.  However, rest assured that we have issued a courtesy refund totaling $115.94 to your credit card.  We apologize for any misunderstanding regarding our fees.  We apologize for any misunderstanding regarding our fees.  We hear your concerns and we always aim to fully disclose our fees before any account can be created.  We don't advertise or offer a free or pay-as-you-go service, and as disclosed and explained during registration, we do charge a monthly fee after the 4-Week Trial Period, which ended on your account on 3/9/23.  

    The fee we charge gives you access to services of the *********** and the license to print official U.S. postage. Its a flat fee that is not determined by how much postage you print.  Stamps.com is a vendor licensed by the ***** and all paid postage goes directly to the ***********. In order to offer our standard service, we do charge a monthly subscription fee.

    We never charge people without their full agreement during our online registration process.  Our service fee is not based on usage or activity.  The monthly subscription service fee that Stamps.com charges is for access of the Stamps.com software, which allows customers to print postage from the comfort of their home or small office using just a PC and a printer.  Our service is a monthly subscription service so its not based on usage of the software, but rather on having access to using it. 

    -Sincerely,

    Stamps.com

  • Charlie S

    Date: 08/08/2023

    Charlie S

    Date: 08/08/2023

    I have canceled and contacted to get my account deleted multiple times and they keep charging my card . I had to file a claim with my personal credit company to get them blocked and I still receive statements claiming I owe them over $150 . DO NOT use this site they will never stop charging you .

    Stamps.com

    Date: 08/24/2023

    Hi *******, we apologize, but we couldn't find your account with the provided information. We'd like to resolve this for you.  To assist you further, please provide us with with the following details associated with the account: username, full name, email address, and any phone numbers that might be linked to the account.  -Sincerely, Stamps.com

  • Carrie J

    Date: 07/25/2023

    Carrie J

    Date: 07/25/2023

    I cancelled my account with them over a month ago. They continue to try to bill my card for $39.99 even tho they claim over and over again there is no balance on my account, I owe them nothing. But they can't give me a reason as to why they continue to charge me. Or why they can't delete my account information from their system.

    Stamps.com

    Date: 08/24/2023

    Hi ******, I've checked your account and rest assured that we show that the outstanding balance has been zeroed out for you.  We show that your account is closed.  I apologize for the experience and if we can be of further assistance, please let us know.  -Stamps.com

  • Charlene L

    Date: 07/17/2023

    Charlene L

    Date: 07/17/2023

    I've been using Stamps.com for years for personal use for many years. Saves me running to the post office, and it's so easy to use. Wouldn't be without it, and customer service is great!

    Stamps.com

    Date: 08/23/2023

    Hi ********,

    We are very proud of our staff and our service, and we really appreciate your review and kind words!  Thank you so much! -Stamps.com

  • SC

    Date: 07/14/2023

    SC

    Date: 07/14/2023

    Stamps.com is a an economical and efficient way of getting packages across to my customers. Its about 20% cheaper than mailing from the ************ Its very convenient and scheduling a pickup saves time too.Very Happy and Satisfied with Stamps.com

    Stamps.com

    Date: 08/23/2023

    Thank you so much, ******!  We sincerely believe in the value of our service and we know that convenience is a huge advantage for our customers!  Thanks!  -Stamps.com

  • Jay F

    Date: 07/14/2023

    Jay F

    Date: 07/14/2023

    Excellent shipping system for small businesses looking for discounted **** or *** rates.

    Stamps.com

    Date: 08/23/2023

    We love our small business customers!  Thank you so much for your kind review, ***!  -Stamps.com

  • Douglas H

    Date: 07/14/2023

    Douglas H

    Date: 07/14/2023

    Try not to! your group is on top that's great!

    Stamps.com

    Date: 08/23/2023

    We love hearing that, *******!  We really appreciate that!  Thank you so much!  -Stamps.com

  • Juan L

    Date: 07/14/2023

    Juan L

    Date: 07/14/2023

    Great service! Thank you very much ************* Friendly service.

    Stamps.com

    Date: 08/23/2023

    Thank you for the great review, ****!  We really appreciate that and we are here for you!  -*********;

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