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Business Profile

Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.12

Average of 370 Customer Reviews

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Review Details

  • Audrey C

    Date: 07/12/2023

    Audrey C

    Date: 07/12/2023

    Stamps.com is extremely easy to use....saves trips to the post office, etc. We use it for mass mailings once a year....we just create an account, use it, then cancel the account. I love that Stamps is okay with us using it this way. We've used it the last 3 years for our mailings.

    Stamps.com

    Date: 07/14/2023

    Hi ******,

    Thank you so much for your review and for your business!  I'm glad we can meet your mailing and shipping needs! Have a great day and weekend! 


    Sincerely,

    *******************

    Customer Care Director

    **********************

  • Irina P

    Date: 07/12/2023

    Irina P

    Date: 07/12/2023

    Excellent customer service! Very convenient and user friendly. Highly recommend.

    Stamps.com

    Date: 07/14/2023

    Hi *****,
    Thank you so much for your kind feedback and your recommendation!  We are very proud of our team.  Have a great day! 
    Sincerely,
    *******************
    Customer Care Director
    **********************

  • James S

    Date: 07/12/2023

    James S

    Date: 07/12/2023

    Been using Stamps.com for almost 10 years and every time I have a problem they always fix it. Will continue to use. Very satisfied customer.

    Stamps.com

    Date: 07/14/2023

    Hi *****,

    Thank you so much for your decade of being our customer and for the review!  We are glad to be of service!  Have a great weekend!

    Sincerely,

    *******************

    Customer Care Director

    **********************

  • Lisa P

    Date: 07/10/2023

    Lisa P

    Date: 07/10/2023

    Great company and absolutely wonderful employees! They will help you any way they can to make your experience with Stamps.com better.

    Stamps.com

    Date: 07/11/2023

    Hi ****, thank you for your kind words!  We love our team -and our customers!  If we can help you further, please let us know!


    Sincerely,


    *******************

    Customer Care Director

    **********************

  • Mary L

    Date: 07/10/2023

    Mary L

    Date: 07/10/2023

    I didnt do business with them very long. However, the short amount of time that I did. They are a good company to have if you do a lot of mailings. Very convenient.Good customer service.I definitely recommend **********************

    Stamps.com

    Date: 07/11/2023

    Hi **** and *****, thank you for using Stamps.com!  We hope we can continue to serve you for years to come!  If we can help you with your mailing and shipping needs, please let us know! 

    Sincerely,


    *******************

    Customer Care Director

    **********************

  • Crystal S

    Date: 07/04/2023

    Crystal S

    Date: 07/04/2023

    After canceling my trial account and getting an email confirming such, they still charged my card! I never used the service!

    Stamps.com

    Date: 07/07/2023

    Hi *******,

    I apologize for the experience!  Rest assured that we have reached out to you today to resolve this issue. 

    We apologize for any misunderstanding that occurred.  We show that your 4-week trial had ended on 7/2/23.  We show that you cancelled on 7/3/23.  I know how inconvenient encountering issues like this can be.  Our trial period is exactly 4 weeks.  Were sorry to hear that you havent been using the Stamps.com features and services available to you with your account.  The monthly service fee is a flat rate fee that provides access to your account. The fee is not based on usage or activity. 

    Sincerely,

    *******************

    Customer Care Director

    **********************

     

  • Frank M

    Date: 07/03/2023

    Frank M

    Date: 07/03/2023

    Excellent - Highly recommend. I have been using it for years for both personal and small business. They get great *** discounts too!

    Stamps.com

    Date: 07/05/2023

    Hi *****,
    Thank you so much for your kind feedback and review!  Yes, we're so proud of our ability to meet personal and business needs, as well as offering benefits to using *** and USPS!  Thanks again! 
    Sincerely,
    *******************
    Customer Care Director
    **********************

  • Paul W

    Date: 07/03/2023

    Paul W

    Date: 07/03/2023

    Great software and customer service! Easy to use and great prices. Using Stamps.com for about 10 years.

    Stamps.com

    Date: 07/05/2023

    Hi ****,

    Thank you for your decade of being a customer of ours!  We really appreciate that!  Thank you so much for your kind review!

    Sincerely,

    *******************

    Customer Care Director

    **********************

  • Phyllis D

    Date: 06/30/2023

    Phyllis D

    Date: 06/30/2023

    I find the convenience of Stamps.com and saving of time well worth the cost. There IS a cost -- for the stamp blanks as well as a monthly fee, but I've accepted it as a cost of doing business. (The ****** Services discounts the postage, so some of the cost is saved in the discounts.)The program makes it easy to check when packages were delivered and to check postage costs. I'm grateful for the service, and I appreciate that the Priority Mail labels give my mail a professional look.

    Stamps.com

    Date: 07/03/2023

    Hi *******, thank you so much for your review and feedback!  If you want to save on the cost of the labels, rest assured that we also have a direct-to-envelope printing option!  More information can be found here: *********************************************************************

    We really appreciate your feedback and loyalty as a customer!

    Sincerely,

    *******************

    Customer Care Director

    **********************

     

  • Vallery J

    Date: 06/29/2023

    Vallery J

    Date: 06/29/2023

    Horrible! Created account in April to send a label to someone I was buying an item from. For whatever reason, I couldn't get it to work and was thankful because I realized they weren't affiliated with ***** So I went onto **** click and ship and created and paid for label. Fast forward over two months and they just charged my credit card $21.19. This is ridiculous! I never used their service and it better be cancelled immediately! *****************************

    Stamps.com

    Date: 06/30/2023

    Hi *******,
    I apologize for the misunderstanding regarding the service fee.  Rest assured that we have reached out to you today via email to resolve this issue for you.  I apologize for the experience and we appreciate your concerns. 

    We have been providing service to all types of mailers and shippers since ****, and Stamps.com is a PC Postage Vendor licensed and approved by the ***** and has been approved to offer service since ****. 

    To best serve our customers, we provide the terms for Stamps.com accounts during the registration process. Stamps.com accounts cannot be created without customers indicating that theyve read the terms and conditions. We believe in full disclosure, which is why we provide our terms ( ******************************************** ) on a single webpage during the registration process.

    During registration for a Stamps.com account, we explain that your credit card will not be charged unless you continue past the four-week trial or buy additional postage and Online Store products.

    In addition, immediately after sign-up, new customers are sent a Welcome Email with the same terms outlined, along with information about the monthly flat rate fee if you choose to continue past the trial month.

    Sincerely,

    *******************

    Customer Care Director

    **********************

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