Reviews

Review Details

• Review fromKathleen F

  Date: 06/29/2023

  5 stars
  Our law office has used stamps.com for 12 years. We love the program! It's a perfect fit for us. On the very few occasions we needed customer service/tech support, they've been on it and handled our concerns expeditiously.

• Review fromJane A

  Date: 06/28/2023

  5 stars

  Jane A

  Date: 06/28/2023

  I have to admit, I was not hopefully in getting my issue resolved in such a short time without having to explain and argue my way to the disappointing end of a rebuttal. I was pleasantly surprised when the response to my issue came only 12 hours later and with a very positive outcome. The world would be so much better if all businesses took the approach to customer service as ********************** does. What a fine example of taking care of business, the old fashioned way turned the new Generation Z way! You guys ROCK!

  Stamps.com

  Date: 06/29/2023

  Hi ****,

  Thank you so much for your kind review!  We are very happy to hear that your issue was handled so expeditiously!  We hope we can continue to wow and impress you!  Have a great week! 
  Sincerely,

  
  *******************
  Customer Care Director
  **********************

• Review fromMerry H

  Date: 06/27/2023

  5 stars

  Merry H

  Date: 06/27/2023

  Stamps.com is an efficient, cost effective way to send mail in today's work environment. We can login from any computer, and print stamps while working from home, or in the office. No more trips to the post office, except to drop off if needed. We send everything from letters to packages, and even certified mail! AND postage stamps are discounted through Stamps.com. As far as Technical Support, they have an amazingly friendly and knowledgeable team to troubleshoot and solve any issues. I've dealt with companies who are difficult to reach, difficult to communicate with, but Stamps.com is NOT one of them. It's nice to interact with such an organized company dedicated to meeting the many needs of all of their customers.

  Stamps.com

  Date: 06/29/2023

  Wow!  We really love your review, Merry!  Thank you so much for your kind words.  Our goal is to absolutely meet our customers' needs and offer great customer care.  Have a great week!

  Sincerely,

  *******************

  Customer Care Director

  **********************

• Review fromLiam P

  Date: 06/26/2023

  1 star
  Free trial subsection scam. They charge for the trial period at the end of the trial period, therefore they can say services have been rendered, so no refund. Hilarious. I wonder how much of their revenue is just siphoning off money from elderly folks cards who have to idea they are in a subscription service that was completely unclear while signing up. After cancelling account they send an email making it seem like they refunded you. However they are just saying they arent going to bill you for the next month. Billing after services performed is a nice trick here. These sketchy practices make me ashamed to have trusted them with my credit card information.

• Review fromKathy P

  Date: 06/21/2023

  5 stars

  Kathy P

  Date: 06/21/2023

  I feel that the Representatives' **************** at Stamps.com are extremely helpful & they will transfer U to the right person (Tech Support). I spoke with ****** yesterday Tues 6/20/23 & he did log into my computer & fixed the issue, excellent job. I will let my friends & other companies know about the excellent customer service. ********************** also will send ** (Crown Self Stg in ***, **) a refund, if we made a mistake on the Stamp Sheet or the Certified Mail sheet, another excellent issue they have.

  Stamps.com

  Date: 06/23/2023

  We love to hear that, *****!  Thank you so much for your kind review! 
  We are so happy to hear that our team was able to get your issue
  resolved!  If we can help you further, please let us know.  Have a great
  ************************************************************************* Director
  
  **********************

   

• Review fromShawn P

  Date: 06/20/2023

  1 star
  Website and customer communications are deceptive. I believed I was signing up for a free service where I would pay for cheaper rates for postage through theri system. Instead, I was signed up for a recurring "pro" service. I was never asked to select among different rates or options. They did not email me about a trial, notify me that it had ended, or let me know that they would begin charging me. I believe that they know they are being deceptive because they do not send receipts. This practice has been going on for years, as indicated by this blog from 2014, which I found after noticing the errant charges: ********************************************************************

• Review fromMA B

  Date: 06/20/2023

  5 stars

  MA B

  Date: 06/20/2023

  We've been using Stamps.com for four years now, and it's a wonderful service and company. We've had no service problems, but nonetheless love that they have a robust customer service department. We were wanting to do something out of the ordinary recently that I couldn't find answers for online, so I called and had a solution within minutes. Everyone I've talked with at Stamps.com is very professional, knowledgeable, and courteous. We haven't needed it for problems with our account, but it's nice to know they have great customer service if we ever did.

  Stamps.com

  Date: 06/23/2023

  Hi MA,

  Thank you so much for your review! Professional, knowledgeable, and courteous is what we're aiming for, so we really appreciate it!  We hope we can continue to serve you!  Have a great day!
  
  Sincerely,
  *******************
  Customer Care Director
  **********************

• Review fromMike H

  Date: 06/19/2023

  5 stars

  Mike H

  Date: 06/19/2023

  Excellent way to buy shipping for any platform. No waiting in line at the post office is awesome. Excellent service and support.

  Stamps.com

  Date: 06/20/2023

  We love to hear that, ****!  Thank you so much for your kind review!  If we can help you further, please let us know!
  

  Sincerely,

  *******************

  Customer Care Director

  **********************
  

• Review fromSusan B

  Date: 06/16/2023

  5 stars
  Our company has been using Stamps.com for 20 years and still going strong. Whenever there is a question or issue, it gets handled quickly & efficiently. Their representatives are always friendly and personable which makes it easier when you need to contact them.

• Review fromDoreen M

  Date: 06/14/2023

  1 star
  Very disappointed in Stamps.com. I closed my account on 4/11/203. There was a balance of $66.50 in the account. Spoke with ********* on 4/11/23, and she took all the information down so that Stamps.com could send me a refund check for the $66.50 balance. An emailed followed stating it would take 6 to 8 weeks to receive the refund check. On 6/9/2023 I called the **************** line and spoke with **** asking about the status of our refund check. **** researched my account and noticed on 5/12/23 Stamps.com issued a $66.50 to the credit card on file. That credit card expired on 03/23. **** said they received an Error Code of 202 which is an expired card code. I said, then you still have the money. **** said to check with the credit card bank as the $66.50 should be sitting there. NOT! Called on 6/13/23 asking to speak with a manager/supervisor. "They are all in a meeting." ****** said a manager would call me by EOD 5 pm. No return call. Called 6/14 asking for a manager (always in meetings/they don't exist). This person sent an escalation to ***************** to get my $66.50 refund. I gave him the updated expiration date on the credit card. I have to keep checking on the status as no one will call or email me back. I won't hold my breath. I can only hope. Maybe this review will light a fire under them.