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Mailing Services

Stamps.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.12

Average of 370 Customer Reviews

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Review Details

  • Jonathan M

    Date: 06/14/2023

    Excellent customer service! Was recently locked out of our account and the team member was very knowledgeable and patient helping us recover our account.

  • Carolyn C

    Date: 06/12/2023

    Carolyn C

    Date: 06/12/2023

    I had made a mistake on the dollar amount for postage and printed a whole sheet at $ **** each stamp. I was mortified. I called Stamps.com and the gentleman who helped me was a God send. He was knowledgeable, courteous, and walked me thru the process to correct my mistake. We only started using Stamps.com a few months ago, and up until now I was okay with it. But, after this dilemma, I absolutely swear by Stamps.com, not only saves me time, but the site is quick, easy, and definitely their customer service is top notch in my book.

    Stamps.com

    Date: 06/13/2023

    Hi *******,
    Thank you so much for your review!  We really love hearing about your experience and I am so glad that our team could resolve that printing issue for you!  We are so proud of our staff!  If we can help you further, please let us know.  Have a great week!
    Sincerely,
    *******************
    Customer Care Director
    **********************

  • Janine B

    Date: 06/12/2023

    Janine B

    Date: 06/12/2023

    Outstanding ***************** I had a problem with getting my password rest. The customer service rep. was very helpful. We love stamps.com very easy to use great support.

    Stamps.com

    Date: 06/13/2023

    Hi ******,

    Thank you so much for your review!  We are so proud of our staff and I am glad they were able to help you with your password issue!  If we can help you further, please let us know.  Have a great week!

    Sincerely,

    *******************

    Customer Care Director

    **********************

  • diane c

    Date: 06/07/2023

    diane c

    Date: 06/07/2023

    I called to find out what a charge on our bill was and the customer service girl that answered the phone was extremely helpful. Friendly and efficient. We have had stamp.com for several years and have never had a problem. Website is easy to use.

    Stamps.com

    Date: 06/08/2023

    Hi *****,

    I'm so glad that our staff could assist you!  We are very proud of them!  Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact ** at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours. 
    We look forward to serving you for many years to come.
    Sincerely,
    *******************
    Customer Care Director
    **********************

  • malcolm t

    Date: 06/05/2023

    malcolm t

    Date: 06/05/2023

    Very good and efficient organization, saves much time in trips to post office.

    Stamps.com

    Date: 06/08/2023

    Hi *******,

    Thank you so much for saying that!  We're glad we can save you time!


    Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  


    If there is anything we can do to further assist you, please do not hesitate to contact ** at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours. 


    We look forward to serving you for many years to come.
    Sincerely,
    *******************
    Customer Care Director
    **********************

  • Richard S

    Date: 06/02/2023

    Today, after contacting Stamps.com two previous times, I got representative, ******, who handled my requested refund of unprinted postage and insurance. She is the one and only reason I would recommend Stamps.com. **************** is extremely important, and Thembi provided the best possible service.

  • Terry C.

    Date: 05/25/2023

    I'm happy with Stamps.com. The monthly fee was a little steep for my situation and then with the $2.00 per month increase made it even more so. I was able to negotiate a cheaper monthly fee and felt my time standing in line at the post office was worth something too. The service I've received, which until today was only one time, was excellent. I was transferred to three different individuals before I was finally connected with the one that could take care of my questions but each were very nice and eager to make sure I would be taken care of. Overall, it's been a very good experience so far. I would like to give 4.5 starts but don't see that option available. The only reason I would give 4.5 instead of 5 is because their phones seem to have a delay which made it difficult to talk to the various agents who assisted me. I also had to repeat, for security reasons, my personal information with each transfer which seemed a little excessive and caused some frustration on my part although I definitely appreciate the security in place. Just wish my answers could have transferred to each agent.

  • Yvonne S

    Date: 05/25/2023

    I don't call that often to the customer service or the technical support, however in those occasions that I needed to contact the customer services. Their customer service representative they are good listeners, knowledgeable, stride to resolve the issues a quick as possible within the time they are working with you over the phone. If for any reason the issues is going to take longer to resolved, they will follow up with you within ***** hours and send you an email summarizing the how the issue has been resolved. I been a customer for the last nine years a recommend to others.

  • Judy W

    Date: 05/24/2023

    Judy W

    Date: 05/24/2023

    I have been a long-time customer of ********************** and the few times I have had to call **************** (like today), they answer my call right away (no waiting on hold for over 30 minutes!), are knowledgeable and resolve my issues each time. I would recommend Stamps.com to anyone looking for a reliable postage service!

    Stamps.com

    Date: 05/26/2023

    Hi ****,

    We are very happy to hear your feedback on this!  Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact ** at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours. 
    We look forward to serving you for many years to come.
    Sincerely,
    *******************
    Customer Care Director
    **********************

  • JT L

    Date: 05/23/2023

    JT L

    Date: 05/23/2023

    We had been struggling for several weeks, until we contacted tech support. The tech support was outstanding. The technician was knowledgeable, friendly, professional, and very understanding. He went the extra mile to find the cause and resolve the issues and did it in a very timely manner.Sparky

    Stamps.com

    Date: 05/24/2023

    Dear **,

    I'm glad that the technician was able to resolve your issue! Thank you for taking the time to provide us with feedback about your experience with Stamps.com.  Your feedback is much appreciated and we are grateful that you chose Stamps.com to fulfill your mailing and shipping needs.  
    If there is anything we can do to further assist you, please do not hesitate to contact ** at **********************.  We will do our best to meet your needs and respond to your inquiry within 24 business hours. 
    We look forward to serving you for many years to come.
    Sincerely,
    *******************
    Customer Care Director
    **********************

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