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Business Profile

Medical Alarms

Life Alert Emergency Response, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Life Alert Emergency Response, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Life Alert Emergency Response, Inc. has 6 locations, listed below.

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    Customer Review Ratings

    4.78

    Average of 1,508 Customer Reviews

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    Review Details

    • Robert M

      Date: 06/13/2025

      Activation process was quite seamless !I did not know what to expect, but Life Alert personnel at all confirmation points were cordial, professional and patient. For peace-of-mind, this was a great alternative. My wife will not feel alone, while I take care our day-to-day ! Thanks

    • CAROLE S

      Date: 06/12/2025

      ***** was FANTASTIC guiding me through the set up process!!! By the time we ended the call, we were referring to each other as "sisters"!You are very blessed to have an employee like *****!!!

    • Michael G

      Date: 06/11/2025

      ********* was very knowledgeable and helpful. Very understanding with our questions. Made my mother in law feel so comfortable through the process. Thank you

    • Lynn P

      Date: 06/11/2025

      Aleia was really nice and easy to understand a friendly person

    • Sharon P

      Date: 06/10/2025

      The entire setup process was super easy thanks to *****, the support person I got when I called the setup number and the Life Alert staff that took me through the setup process. 10/10

    • Lisa W

      Date: 06/10/2025

      Lisa W

      Date: 06/10/2025

      My review would be 4 or 5 stars and I not been first sent over to a very rude and pushy sales person (***** was his first name) who tried to use scare tactics. Fortunately I am a well-educated and savvy shopper and make sound decisions based on factual information, NOT scare tactics. I cant imagine how many elderly people are tricked into the purchase based on the scare tactics and not understanding the very restrictive contract and cannot afford it. There are other services that are very good. I chose Life Alert bc of the battery life. I called back and made sure I wasnt sent to ***** (he also sent me a text message that I saved telling me not to be cheap! I spoke with ***** and she was very helpful. I believe their corporate requires a hard sales pitch, but I was able to cut her off and explain what I already knew. And to not give any examples involving people who wished theyd gotten one sooner. Its a big financial decision and needs to be made thoughtfully. Especially for elders with limited income. There are other options, one of which we tried. The only reason we ditched is bc you dont need to charge the battery. It lasts 7-10 years. My mom was not charging her battery and she can afford the long-term expensive monthly contract. So we switched.

      Life Alert Emergency Response, Inc.

      Date: 06/18/2025

      Thank you for sharing your concerns with us. We deeply regret that you feel you had a bad experience with one of our representatives.  Our priority is to ensure consumers are given all the information needed to make an informed decision for the security and safety of their elderly loved ones. Unfortunately, it appears one of our agents fell short in doing so, moreover, there is no need for a representative to be pushy as our lifesaving service and reputation speaks for itself.  However, we are happy to hear that another agent was able to be helpful.

      We have forward your feedback to the management team to ensure corrective actions and retraining are performed.  We are glad you have decided to join Life Alert, the only medical alert service proven to save a life every 11 minutes.  If there are any additional issues or details you would like to discuss, please feel free to reach out. Your trust is important to us, and we're here to support and assist in any way we can.

    • Mary M

      Date: 06/09/2025

      ********* walked me through the whole process. Went very smoothly!

    • Amy T

      Date: 06/09/2025

      Set up was quick and easy! Very helpful customer service!

    • Cheryl H

      Date: 06/09/2025

      Everything was very well explained, ******** was very patient - VERY good!!!!!

    • Sharon M

      Date: 06/08/2025

      Excellent customer service and couldnt ask for a smoother process!

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