Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 23, 2024, I lost the ability to steer and brake while driving my 2023 Hyundai ******. I brought the car to the dealership and had to get a rental car in order to go to work. I paid for the rental with my credit card. The repairs were covered by my warranty. I contacted Hyundai to get reimbursed for the rental and still have not received it. I have called and emailed them over 5 times, sent them numerous receipts, and each time they tell me they don't have anymore information on the case. I need to be reimbursed for the cost of the rental $265.13. I really need your help.I contacted them on 12/27/24, 12/31/24, 1/16/25, 1/20/25, 2/3/25, 2/12/25, 2/22/25. Under their warranty, they will cover the expenses for a rental.

  Customer Answer

  Date: 02/25/2025

  Hello,

  The VIN number you requested is

  *****************

  please let me know if you need anything else 

  ****** *******

  

  Business Response

  Date: 02/28/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of car rental reimbursement. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and paid rental receipt. Based on our evaluation we have determined that Hyundai Motor America will reimburse the customer in the amount of $265.13 due to the vehicle repairs being covered under warranty as a Goodwill gesture. Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 03/03/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:02/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A big part of the reason for buying my 2022 Hyundai ******* limited, was the blue link service they offer which allows you to use your phone to monitor, aswell as control certain features of the vehicle. One of which being able to use your phone as a key for the vehicle, which I was lied to about being told it worked for iPhone when it in fact only worked for android, but getting passed that. When purchasing my new 2022 Hyundai ******* limited, 3 years free Hyundai blue link comes with it. As those 3 years expired, the time to renew the blue link came, and has been a nightmare since. With issues linking any of my banking information tried, numerous calls to customer service throwing me in a circle and even trying to link my info themselves. And then them finally somehow adding someone elses personal information and payment details to my account, with it still giving me an error anytime trying to link my own. Ive gone months without this service with no real solving of the issue whatsoever. And they have left my account with no way to link my own banking details still after months and have still not removed the ladys banking information that they linked to my account. With the poor treatment, the lack of solving the issue after months and numerous phone calls, and the fact they wrongfully linked someone elses banking details to my account, I am HIGHLY dis satisfied and highly recommend steering away from Hyundai because of this, especially if there remote service is part of your reason for purchasing their vehicles like mine was.

  

  Business Response

  Date: 02/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance from Hyundai Motor America regarding the concerns with their Bluelink Account. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history and warranty coverage. For customer satisfaction, ********************** has provided  3 months of ******** as a goodwill gesture to the customer and as of today, ******** has  confirmed the customer's concerns have been resolved. Again, thank you for allowing us an opportunity to review the situation.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 1st, I was traveling in my vehicle from ******* back to **. The vehicle broke down in *********. I called Hyundai roadside and they towed my vehicle to the nearest dealership. I had to go back to CA for *********** told me it could be weeks depending on what is needed to be done to my vehicle. I asked if I could fly back and my vehicle be towed - THREE REPS SAID YES bc my vehicle was under warranty. These calls are recorded and they verbally agreed to towing back my vehicle and it being free. They also verbally acknowledged that my vehicle was still under warranty. My vehicle gets fixed and I am in CA when Hyundai refuses to tow my vehicle back. **** stated he acknowledged that my vehicle was supposed to be towed but he was unable to process it. My parents flew to Hyundai and drove my vehicle back. We requested reimbursement after writing the company. ******* was helping us with this and I HAVE IN WRITING THAT THE REIMBURSEMENT WAS APPROVED AND WOULD BE MAILED. I then get contacted by ********, who is very rude and unhelpful btw, stating my reimbursement would not be honored. No explanation as to why just that they weren't doing it even though I have in writing that they would. ******** also wasted my time by looking into lemon law when it is obvious my car doesn't belong in a lemon law dispute. It is a used vehicle that is financed and has been owned for over 2 years now. I am now speaking to ********** supervisor, *********, and she refuses to help, review my case, or call me back. I also requested a full copy of my purchase agreement 5 times and they refuse to give it to me. I have two pages on the copy I have that states my warranty is 10 years or 100k miles. I am only at 73k miles today and in August was at 62k miles. I've been lied to and they are committing fraud in my opinion. They verbally (calls were recorded) and wrote to me that I'd be reimbursed. Case Number: ******** Vehicle: 2018 Hyundai Elantra GT Hatchback VIN: *****************

  

  Business Response

  Date: 02/28/2025

  Hyundai Motor America has reviewed all relevant documents in our possession, including the vehicles warranty history, the vehicles repair history, and communications with the customer.  Based on our investigation and evaluation, Hyundai Motor America believes this vehicle does not meet the California Lemon Law, and therefore, denies customers request for repurchase.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Compr un vehculo cero millas.. al mes present problema con unos sensores...el carro ha estado 15 veces en el taller en un ao... el dealer no ha podido arreglarlo.. se aplic para el plan caso limn .. y la Hyundai no quiere responder cambindome el carro... Me han hecho dos ofertas que no resuelven mi problema... y no quieren cambiarme el carro ...y las ofertas que me *** es una que me *** $8000 y me olvido del problema y me quedo con el carro y la otra es pagar yo a ellos $12,000 bsicamente por las millas utilizadas ... Si mi carro tiene un problema de fbrica y lo tengo que cambiar obligado porque tengo que pagar las millas utilizadas, me estn.penalizando por el uso de mi carro... Quiero que me ayuden a que la empresa me cambie el carro ... yo pago lo que tenga que pagar .. pero no las millas utilizadas por favor necesito su ayuda... Yo trabajo con mi carro y lo necesito y me urge porque me est afectando mi economa, el carro est malo DE FABRICA.....

   

  Translation: I bought a vehicle with zero miles... after a month it had a problem with some sensors... the car has been in the shop 15 times in a year... the dealer has not been able to fix it... I applied for the lemon case plan... and Hyundai does not want to respond by changing the car... They have made me two offers that do not solve my problem... and they do not want to change my car... and the offers they give me is one that gives me $8000 and I forget about the problem and I keep the car and the other is I pay them $12,000 basically for the miles used... If my car has a factory problem and I have to change it because I have to pay for the miles used, they are penalizing me for the use of my car... I want them to help me get the company to change my car... I pay what I have to pay... but not the miles used please I need your help... I work with my car and I need it and it is urgent because it is affecting my finances, the car is bad FROM THE FACTORY.....

  Customer Answer

  Date: 02/20/2025

  Buenas tardes..
  
  Gracias por su ayuda
  
  *** *********
  *****************
  
  Lo compre el 21 dice de 2023..
  
  En Hyundai ******,  ***************, *******..
  
  
  Por favor djeme saber que otros pasos debo dar
  Gracias
  
  Feliz da
  

  

  Business Response

  Date: 03/03/2025

  Hello, 

    Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. I do apologize for any inconvenience this may have caused you, however *** cannot assist with any calculations that are done by **************. Please continue working with Auto Solutions for the repurchase of your vehicle. Thank you. 

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a pre owned Hyundai vehicle and have been trying to get the ownership changed over on Hyundais end so I can set up my BlueLino account. I have called and emailed with no resolution in weeks.

  

  Business Response

  Date: 02/20/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. Mr. ********** indicated they he is seeking further assistance in the form of getting the ownership changed to be able to set up the ********.  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with this request due to this being a sales concern and will need to continue working with the dealership to get the appropriate change made.  
  
  Again, thank you for allowing us an opportunity to review the situation. 
  
  We regret a more favorable response is not possible.

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2024, Notice my car was burning oil access in Sept, taken to Napleton Hyundai was told by Napleton that Hyundai instructed to do a consumption test and drive for a 1000 miles taken back in November still burning 4+ quart of oil at 1000 miles. back in February they did another engine cleaning and asked me to drive another 1000 miles. ****** are known to have engine problems. it is not normal for a car to burn 4+ quarts of oil at 1000 miles. this is a 2017 ****** I am the original owner. It show that Hyundai do not value there customers.************ ********************

  

  Business Response

  Date: 02/26/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Hyundai Motor Americas warranty team has reviewed vehicle's information. The customer is the original owner of *************************** ******, with approximately ****** miles. The customer was advised to undergo an oil consumption test, which included combustion chamber cleaning and to drive vehicle 1000 miles. This testing process helps us determine whether further steps, such as cleaning or engine replacement, are necessary. It is normal for engines to consume oil, and various factors such as driving conditions, style, engine age, and oil quality can influence consumption. Our goal is to ensure the vehicle is consuming oil at the correct rate, and these tests are conducted to confirm that the engine is in safe operating condition.
  Hyundai uses oil consumption testing to avoid unnecessary engine replacements and prevent additional vehicle downtime. We want to ensure the customer understands that these procedures are in place to maintain the vehicles performance and safety. The dealership followed Hyundais standard diagnostic process and performed the necessary steps and advised customer to drive an additional ***** miles for further testing. If the oil consumption remains excessive, Hyundai will explore repair or engine replacement if required after customer drove vehicle for 1000 miles

  Customer Answer

  Date: 02/26/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a 2019 Elantra with a 2.0 nu engine that had a recent engine knocking at ****** miles. I know certain engines have recalls but mine was not one listed but the vehicle was properly maintained by myself and the previous owner so for it to fail at ****** is just not right. I tried to see if I could get help but was told since its out of warrant they cant help with any repairs and there is nothing I can do and no way to reach out to the ones who denied the help which was Hyundai Motors America, they were not able to give any info on how I could reach them to ask about decision and only given a po box number. An engine failure at ****** and leaving me stranded and with a 9000usd bill to fix.

  Customer Answer

  Date: 02/18/2025

  The **** for the vehicle is *****************

  

  Business Response

  Date: 02/25/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repair assistance for engine replacement. To further investigate the vehicle owners claim we reviewed the vehicles repair history, servicing and maintenance records, photographs of the valvetrain and warranty eligibility. Based on the evaluation we have determined that Hyundai Motor America will be declining to assist with the vehicle's engine replacement. Specifically due to: The condition did not arise during the applicable manufacturer's limited warranty period. The customer is a subsequent owner of vehicle (warranty ended at 5years/60k miles whichever comes first), the vehicle is currently far out of warranty coverage period by both time (Date of first use 11/27/2018) and mileage (current mileage is ****** miles). We have also verified that there is no extended warranty available for this vehicle. Maintenance gaps were identified from Pre-delivery inspection to 25k miles and 25k to 76k miles. ************** were reviewed alongside a visual inspection of the valvetrain.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.
  
  

  Customer Answer

  Date: 02/25/2025

  The vehicle has been properly maintained.  There has been known issues with those engines and your machenics confirmed that it was the same issues that caused the engine failure. Bad engine design is not a reason for me to have to pay because of your product.  If you cant help with the warranty,  I request that you either, a) offer a discount,  b) offer to pay for the engine roads which I would take to my own machenic to fix since you say it has no warranty or c) buyback the vehicle.  I believe these are resonable request.

  

  Business Response

  Date: 03/03/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.
  Thank you again for allowing us an opportunity to review the situation further. We regret a more favorable response is not possible.
  

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We own a 2017 Hyundai ****** Sport. 2.4 L. We have always had the vehicle serviced by Hyundai Route 60 in **********. Oil changed by Hyundai at regular intervals. Approximately 2-3 years ago we started to experience low oil level and the oil engine light coming on. I thought it was just low so I added a couple of quarts. Did not think much of it until the engine light came on again. I thought this was unusual since no oil was leaking on the drive way. When I took the car to get an oil change at the dealer they did not tell me my car was dangerously low and why it was low because of a design defect which makes Hyundais burn excessive oil. I only learned about the low oil when it got to the point that the red engine light kept coming on between oil changes. when I brought this up to the dealer they didnt tell me that there was an issue that was being litigated in court regarding excessive oil consumption. I had to learn about it from the internet. I found out about this problem after the 100k mile warranty. I contacted my dealer and asked about this oil burning issue and they said that I can do an oil consumption test which shows the vehicle was burning more oil than the specification. They said I needed to do this to make a complaint to Hyundai. I submitted the results but Hyundai did nothing but advised me to do an engine clean for oil residue. This was at my expense as was the oil consumption test. I submitted a claim to and it was denied since my car was out of warranty. This decision is not based on fact since this car has a design defect that only shows to the customer after incurring significant mileage. At the time I figured I would have to add a quart of oil every month or so and increase the number of oil changes. I made 2 complaints which were denied. A year later and the car is burning even more oil causing spark plug issues and misfiring. I believe Hyundai should replace the engine or compensate us for the loss of resale value

  Customer Answer

  Date: 02/18/2025

  I want Hyundai to replace engine with a new engine that does not experience excessive oil consumption or reimburse us the cost of such repair and parts replacement including labor. This resolution would mitigate the loss of resale value of the vehicle. 

  Customer Answer

  Date: 02/19/2025

  Vin # *****************

  

  Business Response

  Date: 02/26/2025

  This vehicle is out of warranty with mileage of ******* on 107/2024 and vehicle consumes oil.  The determination still stands. 

• Initial Complaint

  Date:02/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my 2017 Hyundai Santa Fe Sport Vin# ***************** as a used vehicle in May 2018 with ****** miles at ***** ******* Chevrolet in ******, *******. The vehicle currently has around ******* miles and has a seized engine. The replacement of the engine has been denied by Corporate Hyundai. The reason given is that I did not compete recall 953. I was not given an opportunity to provide my side of the story and service history. I asked to speak with the decision maker to give information I feel is relevant but was denied this chance. I am not happy with the decision by Hyundai Corporate to deny the replacement of my engine due to me not having a recall that I did not know about. I am asking that my case be reviewed, and a new engine be provided by Hyundai under a Good Will decision. The recall would only alert Hyundai to the possibility of the engine having future problems. If I had done the recall, they would have realized this earlier instead of now. They still would have had to replace the engine. In this case I am asking it to be replaced now as opposed to a year ago had the recall shown exactly what they have now confirmed. The vehicle is only seven years old with ******* miles. I would expect Hyundai to present better quality. It is well documented that Hyundai knew about this problem for years and did not do anything to remedy it until they were forced. Over a year ago when my problem began I called my local Hyundai service department and explained the problem I was having more than once and was told Hyundai is aware of the issue but at the time did not have a remedy. I have since discovered Hyundai had a lawsuit and service bulletins to resolve this problem for several years now. Please read my complete letter I have attached.

  

  Business Response

  Date: 03/12/2025

  The customer's claim was denied due to not having the recall 953 completed prior to engine failure. Without the recall being completed prior to engine failure, the vehicle is outside of the 5 year/60,000 mile warranty by both time and mileage, and Hyundai will not be assisting with repairs. The customer will need to work with the dealership to get concerns corrected.  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding Hyundai's refusal to honor an extended warranty for a known issue with my vehicle. I took my car to ********* Hyundai for a power steering coupling failure, which is a documented issue that Hyundai had extended the warranty for. Despite this, the dealership claimed the repair wasnt covered due to my vehicle being "out of warranty."I contacted Hyundai customer care and spoke with a supervisor, ****, who acknowledged that there was mishandling of communication regarding this issue. Specifically, I was never informed about the known problem or the warranty extension. By the time I experienced the issue, it was too late to act within the warranty timeframe.Despite acknowledging this error in communication, **** informed me that there was nothing Hyundai could do and that I would be responsible for paying the repair costs out of pocket. This is unacceptable, as it is a known issue that Hyundai should address.I am requesting that Hyundai reassess this situation and honor the extended warranty coverage for the power steering coupling repair, as this issue is directly related to their failure to communicate the warranty extension to me in a timely manner.

  Customer Answer

  Date: 02/18/2025

  Providing required information for complaint *****************

  

  Business Response

  Date: 02/21/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repairs under extended Warranty (Steering wheel). To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with warranty extension. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period as customer is subsequent owner. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.