Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America Corp

  1705 Sequoia Dr Aurora, IL 60506-1033

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin: ***************** We purchased a Hyundai ****** from Capitol Hyundai through *********** on 08/19/23. On 02/5/25, the Hyundai suddenly stalled while driving, the engine dead, the car won't start. We had it towed to a certified mechanic, the diagnosis was the engine locked up, dead! I went to *********** on 02/09 to inform them about the Hyundai, they said to bring it over for diagnosis. On 02/19/25, Hyundai was towed to C. **** On 02/25, ******* the *** service *** told me the engine froze, needs new engine: "a long block engine" for $8,000. I negotiated with ******* the *** **** manager down to $5500. On 02/27/25, I searched online if the ** ****** is still under warranty (please see attached photos). And it was! Dropped the car at ******* Hyundai, talked to ***** a service ***, she said it "QUALIFIES" for engine ***lacement! On 03/06/25, ***** left on my voicemail a message (proof) that she submitted an engine ***lacement, waiting for approval, that we need to submit receipts of ********************* On 03/7/25 my wife presented to ***** Oil Change receipts, per 5k miles service. Then ***** called to inform us the engine ***lacement was declined! I said WHAT!? So, I logged in again to the website for Hyundai Extended warranty to enter the **** and suddenly it does not qualify. Somebody in Hyundai **************** deleted the Hyundai ****** for extended warranty online! (whoever deleted it must be fired) Please see attached photos (proof)! We've used the Hyundai for only 1 year and 5 months, and the engine ceased! We're stuck paying a $13,428 car that's dead! If Hyundai America will not ***lace the engine, I have no choice but to file "Lawsuit/s" against Hyundai! I have PROOFS to back up my CLAIM! We will file lawsuit against Hyundai if they don't respond ASAP. We've paid so much for this junk car and we're paying so much for car rentals since 02/05/25!

  

  Business Response

  Date: 03/13/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. ************************** has indicated they are seeking further assistance in the form of engine replacement. 
  
  To further investigate the ************************** claim, we reviewed the vehicles repair history, photographs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting engine replacement. ************************** is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage. We have also identified maintenance gaps from 15k- 89k and 89k- 115k. The vehicle was not maintained in accordance with the requirements set forth in the Owners Manual.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 03/17/2025

  I reject Hyundai Motor America decision not to honor their extended warranty service as indicated on their website, which they removed intentionally... I will be filing a lawsuit. 

  Sincerely, ******

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. ************************** has indicated they are seeking further assistance in the form of engine replacement.  
  
  To further investigate the ************************** claim, we reviewed the vehicles repair history, photographs. Based on the evaluation we have determined that Hyundai Motor America will not be assisting engine replacement. Specifically due to, having identified maintenance gaps from 15k- 89k and 89k- 115k. The vehicle was not maintained in accordance with the requirements set forth in the Owners Manual.
  
  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin # *****************, 2019 ********, WHITE , ***** MILES PAINT IS PEELING . THIS IS THE SECOND OCCURANCE. 2 YEARS AGO HYUNDAI DID PAINT SEVERAL SPOTS THAT WERE PEELING THEN. IT TOOK A YEAR TO GET THEM TO COVER THE REPAIR. MILAGE AT THAT TIME WAS AROUND *****. NOW THE CAR IS PEELING AGAIN IN DIFFERENT SPOTS. THEY HAVE DENIED MY CLAIM FOR REPAIR. WHILE I KNOW THE CAR IS NO LONGER IN WARRANTY, HYUNDAI KNOWS THAT THIS IS AN ISSUE WITH THOUSANDS OF THEIR VEHICLES, MOST OF WHICH ARE WHITE. DOING PATCH REPAIRS IS NOT REALLY CORRECTING THE PROBLEM BECAUSE IT LEAVES MANY ***** UNTOUCHED AND OF COURSE THE SAME THING WILL EVENTUALLY HAPPEN TO THOSE *****. THE ONLY WAY TO CORRECT THE ISSUE IS TO REPAINT THE ENTIRE VEHICLE. AT THIS POINT, I WOULD REQUEST THE ***** CURRENTLY PEELING BE REPAINTED. I WOULD ALSO REQUEST A LOANER VEHICLE AS THIS IS THE ONLY CAR WE OWN. MY HUSBAND IS DISABLED AND APPROPRIATE TRANSPORTATION IS IMPERATIVE.THANK YOU FOR YOUR CONSIDERATION AND INTERVENTION IN THE ISSUE.

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of paint concern covered under extended warranty or goodwill. To further investigate the vehicle owners claim we reviewed the vehicles date of first use and mileage at the time of repair. Based on the evaluation we have determined that Hyundai Motor America is not in a position to assist with paint concern covered under extended warranty or goodwill. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period.
  The extended warranty TXXW for white paint was for 6 years so the repair cannot be covered under warranty. The dealership and the customer have been communicating with the body shop for the estimates and pictures so the dealership can submit for Good Will approval and customer would be advised on the final decision.
  

  Customer Answer

  Date: 03/19/2025

  I am confused..at one point the business response is they can't cover because warranty has expired . Then they say they are working with the dealer on good will coverage. I contend that had they fixed it correctly the first time this contiue peeling would not be happening. Additionally, I have not contacted the dealer about this as it is my understanding that this is faulty paint and not the dealers responsibility.  My dealer does not even have a body shop. 

  

  Business Response

  Date: 03/26/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of paint concern covered under extended warranty or goodwill. To further investigate the vehicle owners claim we reviewed the vehicles date of first use and mileage at the time of repair. Based on the evaluation we have determined that Hyundai Motor America is not in a position to assist with paint concern covered under extended warranty or goodwill. Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period.
  The extended warranty TXXW for white paint was for 6 years so the repair cannot be covered under warranty. The dealership and the customer have been communicating with the body shop for the estimates and pictures so the dealership can submit for Good Will approval and customer would be advised on the final decision.
  

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2021 Hyundai ****** in October 22nd, 2020, at *************** Hyundai in ***************, **. In November 2024 the vehicle started to have non cooling issues. I took it to the dealer and I was told that it needed to have an AC Diagnosis, which will cost $350 plus taxes. I had to make a big sacrifice to come up with that amount and the inspection was done on Dec. 18, 2024. The diagnosis showed that AC Compressor "went bad" and the cost for a new one plus installation was $939.98 plus taxes in addition to an A/C Evacuate and Recharge for $298.98. I expressed that it should not be possible that a three years old and 82K miles vehicle to have an AC compressor to go bad. I was told to contact Hyundai to see if any special assistance. I did report to Hyundai Motors America in December 2024 (Case # ********) and then again at the end of January 2025. I was contacted by Alize (phone # ************) at the National Consumers Affair, Hyundai Motor America, on Feb 27, and I was told that she was reviewing my case and that she was to call me again on March 4th with a final decision. Indeed, Alize contacted me again and told me that she has spoken to the dealership and that, unfortunately, they cannot help me so I must pay for the new AC compressor and the installation. They will give me a 10% discount. I expressed to her, as I did before, that all the statistics show that the life of an auto AC compressor is about 7 to 10 years. My car is just 3 years old so, clearly, this particular compressor has a problem and either the manufacturer or Hyundai must be responsible and pay for a new compressor and installation; not me. It is unfair and unacceptable that Hyundai is refusing to cover this repair when the statistics are solid and valid in regard to the 7 to 10 years life expectancy of an auto AC compressor. Hyundai is also refusing to accept those facts; they are only claiming that vehicle already passed to 60K miles extended warranty. This is a defective AC compressor!

  

  Business Response

  Date: 03/19/2025

  Hello, 

   Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. I do apologize for the inconvenience this may have caused you. Unfortunately, *** cannot reimburse or cover any repairs that have been declined by the warranty department. All claims and determination are final from *** as a whole. Thak you. 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  vin = ***************** hyundai has had my car for goin on a year at this point. the hybrid battery dies after a couple days of not driving it and no one can figure out the cause of it. i have had multiple repairs and waited a handful of months for a brand new hybrid battery to get delivered and nothing resolves it. they contacted a regional engineer to get help in dec and that has returned the exact same results. i have allowed plenty of time for the car to be repaired and they refuse to buy it back. i have gone through multiple repairs and nothing has changed but they keep telling me to wait longer and longer. a reasonable repair timeframe in ** is 30 days. think about that for a min.......we r pushin 12 times that reasonable timeframe with no end in sight. i havent received anything but the steady payment for the past year. why is enough not enough at this point?? why am i required to wait longer and longer for something to be repaired when they have no idea what the issue is?? they see the issue. the dealership has agreed that its not normal and somethin is wrong so why hasnt the car been purchased back??????? please help me resolve this nonsense because i had to buy a whole new car because i cant go a year+ without my vehicle. that just isnt an option.

  

  Business Response

  Date: 03/19/2025

  Thank you for contacting Hyundai Motor America regarding the complaint submitted by **** ****** regarding their 2022 Hyundai ******. The customer purchased the vehicle in ********. According to the New York State Lemon Law, a vehicle may qualify for repurchase if it has been out of service for warranty repairs for ************************************************ ****** miles, or if it has undergone four or more repair attempts for the same nonconformity within that period.
  
  
  Hyundai Motor America has reviewed the vehicles service history, the vehicle was at the dealership from June 24, 2024, to September 12, 2024, for a total of 81 days due to a hybrid battery concern, during which parts were on back order. On September 16, 2024, Hyundai offered the customer two options: repurchase of the vehicle or three months of vehicle payments in lieu of repurchase. The customer chose the second option, which was cash in lieu of repurchase, and on September 16, 2024, signed an agreement confirming the resolution of the issue. By signing this agreement, the customer also released ********************** from any further liability related to warranty or Lemon Law claims concerning the repairs completed up to that date. Subsequently, the vehicle was brought to the dealership for warranty work on October 16, 2024, and October 21, 2024, with the mileage recorded at ******, which is beyond the ******-mile presumption period outlined in the New York State Lemon Law. It has also been confirmed that the vehicle has since been traded, and the customer no longer owns it. 
  
  
  After a thorough review of the case, the vehicle does not meet the eligibility requirements for repurchase under the New York State Lemon Law.

  Customer Answer

  Date: 03/19/2025

  i was denied a buyback. My car was taken to ****** hyundai in may of 2024. Not to mention the other times before that where i made the complaint and was told there wasnt anything wrong. I have the video i recorded for the dealership at their request and its dated may 26th 2024 at 3:20pm. I was offered 3 months of payment but why the heck would i take that over buyin the car back. Please provide me with any and all info that shows i was offered a buy ack because i have be rejected for the last year. 
  

   

  

  Business Response

  Date: 03/24/2025

  Our decision will remain same. The customer has signed the agreement  on 16th September confirming the resolution of the issue. By signing this agreement, the customer also released ********************** from any further liability related to warranty or Lemon Law claims concerning the repairs completed up to that date. Also, Customer no longer own the vehicle.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an electric car in May ****************************************************************** August 24. The car has been in and out of the shop but now has been in the shop for a couple months now and Hyundai says they can't or won't fix it. I filed for a ******* and they refused. It was a Certified EV car with no problems listed at all. I want my money back or a replacement car without all the problems.

  

  Business Response

  Date: 02/26/2025

  Mr. ****** has been talking extensively with **** ******* (Hyundai Medford Sales Manager) about his issues with his car and his dissatisfaction with Hyundai Motors of America.  I believe that Mr. ******** complaint is with Hyundai Motors of America and not with Hyundai Medford.  His issues are not with the dealership but with the manufacturer.  We would be more than happy to trade Mr. ******** son out of the vehicle he has into another vehicle, but I don't think that is the direction Mr. ****** is wanting to go.  He needs to file his complaint with Hyundai Motors of America.

  If we can be of any further assistance, we are more than willing to help.

  Sincerely,

  ***** ******

  General Manager

  Hyundai Medford

  **************

   

   

  Customer Answer

  Date: 03/03/2025

  G'day *******,
  
  Yes, please transfer my complaint to Hyundai Motors of America. But I forgot to include the exact model in my complaint - it was a 2021 Hyundai ioniq. It's not buyers remorse either because we actually love the car ... if it would just work like it's supposed to. It has been in the shop going on three months now. 
  
  ****
  

  
  

  Customer Answer

  Date: 03/04/2025

  I purchased an electric car (2021 ioniq, VIN *****************) in May ****************************************************************** August 24 just 3 months later. The car has been in and out of the shop ever since, but currently has been in the shop for nearly three months now and Hyundai says they can't or won't fix it. I filed for a "BuyBack" and they refused. It was a Certified EV car with no problems listed at all. I'd like my money back or a replacement car without all the problems. It's not buyers remorse because we actually love the car we just wish it would work.

  

  Business Response

  Date: 03/13/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of a repurchase of the vehicle. To further investigate the vehicle owners claim, we reviewed the vehicles entire repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with a repurchase of this vehicle. Specifically due to the following: upon review the vehicle was in three (3) times during the presumption period. In March and October of 2022 the vehicle came in for a tire rotation. In June of 2023 the vehicle was in for recall T9E and for a concern that the passenger seat sensor would go off that could not be duplicated. The next visit for the vehicle was August of 2024 to complete recall TBF. This vehicle does not have any repair attempts for this concern during the presumption period.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car into the ******************* Hyundai dealership to get warranty work on my car for engine failure. The dealership manager told me without seeing my car, that Hyundai will not cover my car for the engine warranty because apparently Hyundai never does. I looked online and there are many complaints confirming that. So my car sits in the service department two weeks now and all they can say to me is because I can't come up with proof of all my oil changes the engine failure is "not getting oil changes". That's a lie, I have had my oil changes at so many places over the years and taken care of my car. When asked what exactly is the problem with the engine, I keep getting a blanket answer, "You need a new engine". The conclusion is ONLY not having proof of oil changes and no proof that the engine was defective and failed BECAUSE it was a bad engine and no fault of my own. I also guarantee I am being treated this way because I am a woman. Please help me out, I have been a loyal Hyundai customer and this is wrong to not honor the warranty when I took care of my car and the dealership hasn't even ran any tests to find out why the engine failed, The manager actually told me to drive the car away when the car will need to be towed away, proof they have not even done a test drive of the ******* *****************. Santa Fe Sport 2017

  

  Business Response

  Date: 03/05/2025

  *** does apologizes for the customer's frustration, however, the claim for engine repairs was denied due to the failure being exceptional maintenance neglect not a warrantable defect. Once a claim is denied that is the final decision from ***. If the customer does not agree with this decision they may contact the following:
  BBB theta phone number.
  Phone Number:**************
  Email: **********************************************************************

  The customer may also go to any other ********************** dealership if the customer feels as though that particular dealership is not treating them fairly and not adequately assessing the vehicle.

  Customer Answer

  Date: 03/15/2025

  I sent all my oil change receipts to the corporate office after I made my BBB complaint, like they asked for and they still will not honor the warranty. 

  

  Business Response

  Date: 03/31/2025

  The service records provided were reviewed, and it was determined that the concern was due to maintenance neglect, and not a manufacturer defect. Once a claim is denied, that is the final decision from ***. If the customer does not agree with this decision they may contact the following:

  
  BBB theta phone number.
  Phone Number:**************
  Email:**********************************************************************

   

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive had on-going issues with my 2017 Hyundai Tucson thats included numerous recalls, faulty check engine lights, blown head gaskets, etc. That I have continuously had fixed. I do all of my routine maintenances. However; recently my vehicle broke down and now I need an entire engine replacement. I took it to the same Hyundai service center that I always go to where my car has sat, and has been sitting for 2 months due to the companies lack of communication and negligence. Ive spent thousands of dollars on maintenance, repairs, and now other means of transportation. Hyundai sold me a car with a faulty engine and is deeming the car a total loss and told my repair service man that they dont want to do anything to help with the issue. I simply want them to do whats right. VIN: *****************

  

  Business Response

  Date: 03/05/2025

  Current customer is a subsequent owner who purchased this vehicle on 5/21/2021 with ****** miles.
  All warranty was expired on 11/24/2021 when vehicle had ****** miles.
  
  Our warranty department inspected the engine and found engine came out of time causing pistons to hit against the head and created engine damage.  *** is declining to provide assistance due to the malfunction being out of warranty caused by the time in service and mileage of the vehicle as current mileage is at ******* miles.

  Customer Answer

  Date: 03/11/2025

  I have brought my vehicle in numerous times for faulty engine issues, and for routine maintenance before the vehicle reached over ******* miles. The vehicle has had NUMEROUS check engine issues since purchasing it 2021 and before it even reached the warranty mileage. Every single time that *** had to bring it in for maintenance due to a blinking check engine light Ive repetitively been told that the only issue was with the sensor and nothing else. Clearly, there was an underlying problem that the company neglected to check for and put my life at risk due to their negligence. If Im bringing my car in for routine maintenance checks every 6 months due to a faulty sensor, the timing belt issue should have been noticed and resolved. If im constantly being told theres nothing wrong with my vehicle but every 6 months my car is having the same repetitive problem that had now resulted in my car needing an entire new engine that is a Hyundai problem that they need to solve especially since 2017 Hyundai Tucsons are coming out with new problems every year. My car has now costed me over $3000 in repair fees, and if they bothered to due further research involving my claim they would see that theres a bigger issue at hand. 

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase 2018 Model ******-(Vin#*****************. I start experience oil consumption issues in 2022 with only ***** miles on the engine. I did all my oil changes from the dealership. I was told by the dealership that would start a claim for me. I continue to have the same problems with the oil issues and I have went back and forth with the dealership after every 1000 miles. I continue to get the oil light coming on the car. and I take the car back and forth to the dealership. The engine needs to be change before my warranty is out. I am demanding for the dealership to change out the engine before the warranty period is up. I can&#**;t keep coming back and forth to the dealership.

  

  Business Response

  Date: 03/06/2025

  Thank you for contacting Hyundai Motor America regarding the oil consumption issue with the customer's *************************** ******. The customer is the original owner of 2018 Hyundai ******, with approximately 98,957 miles. The customer was advised to undergo an oil consumption test, which included combustion chamber cleaning and to drive vehicle 1000 miles. This testing process helps us determine whether further steps, such as cleaning or engine replacement, are necessary. It is normal for engines to consume oil, and various factors such as driving conditions, style, engine age, and oil quality can influence consumption. Our goal is to ensure the vehicle is consuming oil at the correct rate, and these tests are conducted to confirm that the engine is in safe operating condition.
  Hyundai uses oil consumption testing to avoid unnecessary engine replacements and prevent additional vehicle downtime. We want to ensure the customer understands that these procedures are in place to maintain the vehicles performance and safety. On February 21, 2025, customer brought the vehicle due to concerns about oil consumption.  The Hyundai's dealership confirmed that there were no failed or defective components, no parts were replaced, and the oil level was verified to be within specifications. At this time, that an engine replacement is not needed. However, if customer continue to experience excessive oil consumption, customer can bring the vehicle back to the Hyundai's dealership for a reinspection, and Hyundai will explore repair or engine replacement if required.
  

• Initial Complaint

  Date:02/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vin number ***************** My car came with 1 car key due to chip shortage , warranty said go get second key done by dealership, dealership screwed up and activated one key but deactivated the other . Dealership will not admit fault and wants to be get 200 to do again . Hyundai corporate keeps giving me a run around and saying they are not responsible for having me have a second key even though its there warranty issue , just keep saying dealerships are independent and theres nothing they can do and they are not responsible. if Hyundai built a faulty car that there contractors dont fix, Hyundai is still responsible , they keep giving me the run around , closing the case etc . Another agent said I can get it fixed under warranty at any dealership , was at dealership today and they wont do it . They would not contact corporate to resolve the issue .

  

  Business Response

  Date: 03/06/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of spare key expense compensation. To further investigate the vehicle owners claim we reached out to Advantage Hyundai dealership. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with compensating for a spare key. Specifically, because the dealership confirmed that they programmed both keys for the customer at no charge. Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 03/10/2025

  It was the dealer that actually fixed the issue. Hyundai itself did not help in any manner and said they are not responsible for anything as dealers are independent as listed in the previous complaint. They have lied at stated I can get the issue fixed at another dealer which was not the case. They have not contacted the dealer at all till filed with the BBB.

  

  Business Response

  Date: 03/12/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/24 my 18 Hyundai Elantra stalled while I was driving. I didn't know what was going on because no lights that lit up on my dashboard. I turned the vehicle on again, it started until it stalled out again. I brought my Elantra to a mechanic where I found out that the engine had no oil in it and I messed up my engine. I was then told after owning three different Hyundai's since 2011 that Hyundai engines have oil consumption issues where the oil burns faster as the owner drives it. Anyone can read on the BBB website that Hyundai has these issues with their vehicles and for some reason Hyundai doesn't want to help their customers.I drive a lot with my ********************** because of my job so I get oil changes every month, the receipts will be attached. In December of 2024 I even had my oil gasket replaced so my oil didn't drain out of the engine. My vehicle had ****** miles on it but this engine is my second engine. In 12/22 the vehicle had flood damage and i had to replace it, the engine was at ****** before it got replaced between 12/16/22 and 12/30/22 and the new engine had around ***** miles. My new engine lasted less than ****** miles.I owe $12000 on a car that I can't drive anymore because Hyundai released a subpar engines and literally told no one about the issues. Why aren't your employees letting anyone know about this issue when they are writing up service tickets?I was told by someone at ********************* Hyundai that there is a chance I could get a goodwill engine. I printed up a year's worth of *** Change receipts because on the phone I was told that if I proved I was getting oil changes I could get a engine replacement and your service writer didn't even send the information in when asking for the *********** oil change was at ******, I had 1748 miles until my next oil change. Where did the oil go? I'd like some type of compensation for my engine to help pay for the shell I have ******* ***************** August *** Change was done @Hyundai

  

  Business Response

  Date: 03/03/2025

  The claim for oil consumption and repairs were denied due to the vehicle being outside of warranty based on time and mileage. Once a claim is denied that is the final decision from ***. If the customer does not agree with this decision they may contact the following:
  BBB theta phone number.
  Phone Number: **************
  Email: **********************************************************************