Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor Manufacturing Alabama, LLC (HMMA)

  700 Hyundai Blvd Montgomery, AL 36105-9622

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently had been driving my car which is a 2012 Hyundai Sonata Hybrid with **************************************** on the road 8/21/22. *** car hybrid warning system light came on and said "do not drive". After the service light came on I let the car sit on the side of the highway for about 5 hrs, in that time I checked the oil levels and also replace the battery, but when I checked the oil it was completely gone I had checked and topped the oil up the previous week. Prior to all this I had recall work done on the vehicle and asked about the oil consumption because it was alarming to me every other week of having to put more oil in the vehicle , dealership said there was nothin they can do about the oil consumption. I have been maintaining the vehicle m self since me and my wife bought it at only ***** miles; there was only one time that I actually took the vehicle to an oil change express and the tech said had said he didn't understand why there was oil sludge in the vehicle and told him that was how the oil had been looking to me as well and this was in April 2022. Fast forward to 8/23/22 I get the car to the dealership closest to the car when it broke down they tell me they submitted the car to Hyundai Corporate to see about an engine replacement, Hyundai denied engine replacement due to lack of my service records knowing full well these cars have an oil consumption problem now I have a car with a knocking engine that I cant drive. On top of all this the lady as well as the mechanic in the service department that the car was taken to was rude to my wife, myself and was very dismissive of my concerns about the car. If I would known about the issues about the oil consumption and that fact that 2 people died because of the design flaws of these engines and car I would have never bought this car at all. I would like Hyundai to replace this engine so I can have my car back and to let people know of these issues with these cars prior to purchase.

  

  Business Response

  Date: 09/12/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/12/2022

  
  Better Business Bureau:
  

  My vehicle's vin is *****************
   
  *************************
  
   

  
  

  Customer Answer

  Date: 09/25/2022

  My vehicle's vin is *****************

  

  Business Response

  Date: 09/27/2022

  On 8/29-the claim to replace the engine was denied due to exceptional maintenance neglect. Once the claim is denied that is the final decision from HMA 

  Customer Answer

  Date: 09/27/2022

  Hyundai knows there is a design flaw with the engine that causes oil consumption. The engine has been maintained and  vehicle only has 85xxx miles on. Engine should have never failed from the beginning. Also, the dealership the vehicle was taken to was argumentative to the point that I believed we were sabotaged about getting the vehicle repaired under the extended warranty. I have also seen countless others that have had their vehicle repaired that were over the warranty period and or "flagged" for lack of "maintenance".

  

  Business Response

  Date: 09/28/2022

  On 8/29-the claim to replace the engine was denied due to exceptional maintenance neglect. Once the claim is denied that is the final decision from HMA. The customer can also chose to take the vehicle to a different Hyundai dealership for a second opinion. 

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/19/22 I filed a reimbursement claim through ******* regarding my expenses to be reimbursed due to a class action settlement. According to *******, reimbursement will take up to 120 days. It is now 9/9/22 and still have no information regarding when I will be reimbursed. I have had multiple case numbers for the same issue. On 8/25/22, I was told it may be an additional ****** days from 8/17/22 - when a "new" case number was created for the same issue. My case number is #********. I would like to be reimbursed for my expenses as it has now been 115 days since creating the original case number #********. I have tried reaching out VIA phone numerous times. My first case manager back in *** would not respond to emails.

  

  Business Response

  Date: 09/13/2022

  This payment was approved on 9/12/22. The process takes **** business days once approved 

  Customer Answer

  Date: 09/15/2022

  In May of 2022, my vehicle started experiencing problems. I had a flashing check engine light, had towed to Hyundai dealership was told to bring back in **** miles for oil consumption test. 2 days later, car broke down again had towed back to dealership told was fixed under Campaign 99 regarding the knock sensor related to the theta engine class settlement. Then again a week later, my car broke down once again and was towed back to dealership and the knock sensor was apparently actually fixed this time - no charge under campaign 99. Now 4 months later, same issue occurs. Car flashing check engine light comes on, I get vehicle to dealership they say to bring back in **** miles for oil consumption. I told the dealership this is the same exact issue that happened back in May and will not last **** miles. I took vehicle and within 2 days broke down once again. The dealership put in a claim for an engine replacement due to the theta class engine settlement. I received notice 9/14 this was denied by Hyundai due to over millage. According to the class action settlement I have a lifetime powertrain warranty, as I confirmed with Hyundai. Also, they are saying it is not related to *** Barings. My car is pulling diagnostic code P-**** which is related to the knock sensor detection system which indicates excessive *** bearing wear. There is no reason why Hyundai should deny this claim of an engine replacement, this is in regards to the class actions settlement theta engine.

  

  Business Response

  Date: 09/15/2022

  This payment was approved on 9/12/22. The process takes **** business days once approved 

  Customer Answer

  Date: 09/16/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:09/09/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint on Hyundai Motor America (HMA). On August 12, 2022 I was on the way to pick my children up from school when I heard a loud metal knocking sound coming from the engine. *** car turned off and I was forced to pull over to the side of the road. On August 13, 2022 the car was towed to the nearest ********* Hyundai dealership in **********, **. *** diagnostics are done by appointment only. Three weeks later the diagnostic was complete. *** diagnostic proved that the engine locked. *** service advisor advised me that my 2016 Hyundai Sonata has a lifetime warranty and if the issue was because of my engine I will be compensated a brand new engine at no cost. Before the service advisor submitted the actual claim over to HMA he requested to have proof of a couple receipts of the routine oil change. I provided him with the information. After sending that information over to HMA, *** service advisor contacted me saying that HMA wanted pictures of the motor. After receiving the pictures of the motor they denied the claim stating that there is reason to believe that there was neglect to changing the oil, which was not true. I have provided HMA with proof and advised them that the previous oil company Road Runner Express Lube ****************************************************************** sold their business to the ************************************************** *************). *** ********** Brothers have told me that they cannot provide any of the records from the previous company because they do not use the same system. By law the oil companies are suppose to keep the customer records up to 5 years. I am a single mother of three children and I work a full-time job being without my car has caused me to take off from work and fall behind on my bills. *** car was financed January 2016 and paid off January 2022. HMA is aware of recalls, electrical issues and engine complaints. I deserve to have my engine replaced at no cost because my engine has a LIFETIME WARRANTY.

  

  Business Response

  Date: 09/09/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/09/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The

  vin number is *****************

  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi I leased a Hyundai Sonata hybrid from the Hyundai company last year June 14, 2022. I paid for 13 months of the lease term for $350 a month and the payoff at the time of my accident when the car was deemed to total loss was $25,600. The insurance paid Hyundai the cash value of the car $32,900 which is more than the payoff amount $25,600. The difference is $7,300 I asked them to reimburse me the difference since I was in a bad accident and now without a car. I paid 13 month out of 36 month. I called them many times for the reimbursement but they dont want to and they say as Hyundai we dont do that. They are a big time the only beneficiary at the expense of the customer. When I had an accident two years ago and my ****** Camry was deemed to total loss, the company reimbursed me with the difference which the overage of the payoff. Now Hyundai says unfairly and fraudulently that they dont do that. I am write my complaint here to seek a solution and reimburse me my amount of $7,300 so I can by another car.

  

  Business Response

  Date: 09/09/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/09/2022

  this is the vin 

  *****************

  and i have attached the contract pages to the complaint 

   

  

  Business Response

  Date: 09/14/2022

  Customer would need to work with HMF in regards to this concern.

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)
  
  

• Initial Complaint

  Date:09/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive a 2021 Hyundai Elantra. I have had multiple life threatening issues with the car. The sun roof shattered above my head while driving on the freeway, causing glass to come down on my face and in my mouth. 2nd, a few weeks later, my entire tire came off while driving on the freeway. Not a flat, the entire tire separated from the wheel and rolled down the freeway, causing me to veer off the road and other cars to swerve to avoid hitting it. In this instance, I hit the blue link AND SOS buttons for help. Neither of which functioned. Finally, and a minor issue. My windshield cracked while cleaning it with a squeegee. No impact, just the pressure of a squeegee. All 5 of these issues: sunroof, tire, bluelink, sos, windshield) happened within the first year of ownership. This is my third new Hyundai Elantra in a row that I've bought and I've never had one issue until now. I opened a case with Hyundai over 3 months ago (June 1 - case ********) and cannot get help. I would like to be reimbursed for the tire and tow. ($306.35 for the tire and $150 for the tow). Hyundai initially said no to reimbursement for the tow because I didn't use Hyundai towing... which I tried to do... but the blue link button doesn't work. They also said that the tire company should pay for the tire, not Hyundai. Of course, the tire place says Hyundai should pay. I have talked to literally about 10 people at Hyundai at this point but every call results in the person saying there's nothing I can do, then they transfer me to someone else who says there's nothing I can do, they transfer me, and so in. I literally go in circles. I would first and foremost like my $456.35 reimbursement, and second think this car should be declared a lemon. I almost got in two very serious wrecks due to malfunctioning parts on this car. Just a note, their customer service is abhorrent.

  

  Business Response

  Date: 09/09/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was traded into a 2018 Hyundai Sonata SEL. The dealership was supposed to paint the car. Hyundai North America gave them $1100 to paint the car. They chose Maaco, which was not my choice. If I had known that they were going to use that company, I wouldn't have agreed. I requested that the windshield be pulled out (a fault of these Hyundai Sonata SEL, 2018). There is a large drip at the top of the windshield which indicates they didn't pull the windshield out as requested. There is after spray inside the car, there is paint flaking. Because the windshield wasn't taken out properly there are paint flakes in there that will start to corrode and paint fall off. It hasn't been properly sealed. There is a factory installed piece top molding of the windshield. that is still there. I have all season weather mat that has paint after spray all over them and in the car. I can rub certain areas inside my car and I will have paint on my fingers. I reached out to Hyundai and they have yet to respond to my issues. Half of the rear defroster doesn't work because of the tinted windows.

  

  Business Response

  Date: 09/09/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/15/2022

  my vin  number is 5npe34af1jh643341 and the letters are in capital
  

  
  

  *********************** ************

  

  Business Response

  Date: 09/15/2022

  Customer would need to work with dealership in regards to concerns. The dealer has stated they will send the vehicle back to Macco to have the issues corrected. The customer has refused. 

  Customer Answer

  Date: 09/16/2022

  ***** has messed my car up and I will not let them touch my car again. I will pay the extra ****** to take the car to a real repair shop ***** didnt even remove the windshield like your supposed to to remove the bad paint under it so can you give me the $1100.00 and I can get my car *********** please. Or pay for it in full to the total of $1204.87 

• Initial Complaint

  Date:09/07/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought out my leased car. Paid Im full August 4th. They will not send the title. They have made excuse after excuse. I have sent requested documents multiple times. First they say they have everything and then they want me to send them again. Its been waiting on approval now for weeks. They wont let you speak to that department.

  

  Business Response

  Date: 09/08/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
  

  The VIN# *****************

  
  

  Customer Answer

  Date: 09/26/2022

  The VIN# *****************

  

  Business Response

  Date: 09/27/2022

  Customer would need to contact HMF in regards to concerns. 

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)
  
  

  Customer Answer

  Date: 09/29/2022

  HI,

   

  That is  a JOKE from HF. I have been calling since 8/4/22. Many many many times and no reply back. Same old story , its getting reviewed.  I want my title! The car is paid send me the title

  

  Business Response

  Date: 09/29/2022

  Customer would need to contact HMF in regards to concerns. 
  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)
  

  HMF is the only department that can access title information 

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my car towed to Greenway Hyundai on **** to be repaired. This repair and my temporary (30 day) rental car were to be covered by my insurance. I made numerous calls to Greenway Hyundai to follow up on progress (calls made 8.1, 8.2,8.12, ****, ****, ****, ****, and ****). I was given vague updates leading me to believe work was being accomplished.On **** the lead technician, ***, called me and informed me they had not yet ordered parts or begun repairs on my car. A month of having the vehicle and it hadn't been started. I call corporate on **** and am assigned an agent, ***** to help resolve the issue and begin service. I receive an automated email from him on ****, this email states I will be contacted within 48 hours. I reply on ****. I send ***** an email again on ****. I leave a voicemail on **** and **** for *****. I am never contacted by *****. On 9.2 I go to Greenway Hyundai in person, I'm only given excuses. They tell me they will be starting over the process to assess my car because *** quit. On 9.6 I receive an email assigning me a new corporate agent, ****. I respond to the automated email that day. On 9.7 I leave a voicemail. I call corporate and complain to their supervisor. They say no one can help me besides my new agent. They refuse to transfer me to any higher managers. At corporate level and dealership repair level Hyundai has wasted my time and resources. I have been avoided, left on hold for over 30 minutes and even hung up on. I still have no time estimate on when I will have my car. I have requested they provide me a rental, they have yet to do so. It has proven impossible to get anyone there to provide me service or speak to me honestly. I am seeking a reasonable resolution. Repair the car and provide a rental car. Their incompetence nearly exaughsted my rental car days before they began work on the vehicle. Frankly, I don't think that's enough to amend this joke of a business mishandling. I would like to know how they will make this right

  

  Business Response

  Date: 09/08/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/08/2022

  The Vin number is *****************

  

  Business Response

  Date: 09/16/2022

  Case manager has reached out to customer and is reviewing the case. 

  Customer Answer

  Date: 09/19/2022

  I have been assigned two case managers, first ***** and now *********  I have attempted to reach out to both case managers multiple times by both email and phone call. I have called the customer complaint department when unable to reach or receive a return call from either agent. I have still not been contacted by an agent. Customer complaint department tells me no one besides my assigned agent can assist me, refused to connect me to a manager or escalate my case. I was instructed to keep waiting for a phone call or email. 

   

  So no, you are wrong. No agent has attempted to contact me. Regardless at my attempts to get in contact with them. 

  

  Business Response

  Date: 09/23/2022

  Case manager has reached out to customer and is reviewing the case. 

  

  Business Response

  Date: 10/24/2022

  Vehicle is currently being repaired at the dealership and customer is currently in a loaner vehicle provided by dealer 

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on July 25th I called and inquired about a one month extension. My due date has been on the 20th of each month. I did not request an due date change, but changed my due date to the 8th of the month. I have called six times trying to get this handle. They keep telling me they would be corrected. I have asked to speak to a supervisor and would let me speak to one. I just need my due date to be corrected back to the 20th of the month.

  

  Business Response

  Date: 09/08/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/08/2022

  My Vin Number 5NPE4AF7GH38855

  

  Business Response

  Date: 09/13/2022

  Customer would need to work with HMF 

   

  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)
   

  Customer Answer

  Date: 09/13/2022

  Have been trying to work with HMF for the last month and half. I just keep getting the run around, Everyone I talk with just keep telling me lies.

  I have requested seven times to speak with a supervisor and no one will connect to one. I did not request any due date change on my account. I have spoken to 

  about eight different people regarding this matter and still no resolution. This has been the worst customer service experience ever..

  

  Business Response

  Date: 09/14/2022

  Customer would need to work with HMF 
  
  Please contact Hyundai Motor Finance at ************** (Monday-Friday, 8AM - 9PM EST.)
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased new a 2013 hyundai sonata, we have had regular maintenance and all recalls addressed, our vehicle was part of recall on engine, we had engine inspected in 2020 due to vehicle stalling and engine knock. ****** said that they replaced bad components ,did oil change and dipstick. Fast forward to current time the vehicle now has ****** miles on it and the engine has seized. The dealer says that it's due to lack of Maintenance which I have every oil change in regular intervals as well as all the maintenance records on this vehicle to provide they refuse to send this up to Hyundai to get our engine replaced even though they gave us an extended warranty on the engine due to the failure of the components. I want my engine replaced on a vehicle that only has ****** miles on it. At no additional cost to myself

  

  Business Response

  Date: 09/08/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/12/2022

  vin number

  5npec4ac5dh720383

   

   

  

  Business Response

  Date: 09/15/2022

  Case manager has reached out to dealership for more information on repairs 

  Customer Answer

  Date: 09/16/2022

  We still have not heard from the dealership in regards to what it would take to get the car replaced or repaired. They do not want to escalate the claim to Consumer Affairs at Hyundai due to the fact that they think the engine will be denied replacement even with proper maintenance. The service manager **** at the dealership is very inflexible and will not even send us pictures of the so-called sludge in our engine. I expect to call back from the dealership and or Hyundai with the resolution within 10 business

  

  Business Response

  Date: 09/23/2022

  Customer would need to work with dealership in regards to concerns to have a claim submitted with all maintenance records to see if HMA can offer assistance. 

  

  Business Response

  Date: 09/26/2022

  Customer would need to work with dealership in regards to concerns to have a claim submitted with all maintenance records to see if HMA can offer assistance.