Business Profile

Auto Manufacturers

Hyundai Motor America

Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,139 total complaints in the last 3 years.
575 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased new a 2013 hyundai sonata, we have had regular maintenance and all recalls addressed, our vehicle was part of recall on engine, we had engine inspected in 2020 due to vehicle stalling and engine knock. ****** said that they replaced bad components ,did oil change and dipstick. Fast forward to current time the vehicle now has ****** miles on it and the engine has seized. The dealer says that it's due to lack of Maintenance which I have every oil change in regular intervals as well as all the maintenance records on this vehicle to provide they refuse to send this up to Hyundai to get our engine replaced even though they gave us an extended warranty on the engine due to the failure of the components. I want my engine replaced on a vehicle that only has ****** miles on it. At no additional cost to myself
Business Response
Date: 09/08/2022
Please provide VIN number to better help locate your vehicle.

Customer Answer
Date: 09/12/2022
vin number
5npec4ac5dh720383

Business Response
Date: 09/15/2022
Case manager has reached out to dealership for more information on repairs
Customer Answer
Date: 09/16/2022
We still have not heard from the dealership in regards to what it would take to get the car replaced or repaired. They do not want to escalate the claim to Consumer Affairs at Hyundai due to the fact that they think the engine will be denied replacement even with proper maintenance. The service manager **** at the dealership is very inflexible and will not even send us pictures of the so-called sludge in our engine. I expect to call back from the dealership and or Hyundai with the resolution within 10 business
Business Response
Date: 09/23/2022
Customer would need to work with dealership in regards to concerns to have a claim submitted with all maintenance records to see if HMA can offer assistance.
Business Response
Date: 09/26/2022
Customer would need to work with dealership in regards to concerns to have a claim submitted with all maintenance records to see if HMA can offer assistance.
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in 2021, Hyundai recalled my engine so I had it replaced after breaking down on 4th of July. I went to ******************* in ********* and upon picking up my vehicle, it had a list of other issues wrong with it so I brought it up to Hyundai and they had me take it to ******* In Hyundai in ******** just a couple weeks later to check everything out which they said everything was fine and that i spilled coffee and thats why my gear shift was stiff. I knew that wasnt the case because i know i didnt spill coffee, nor would my gear shifter ever be that stiff. They still sent me on my way and i had other mechanics tell me there was something wrong with my shifter. Through the holidays I left it alone since some days it seemed fine so i started to believe these false claims myself because Im not the professional. Every day I knew something felt weird about my car. I know it has high miles because i drive a lot for work but i also take very good care of my car and have had it brand new since 2014 so i know exactly what my car should feel like. Come June 2022, i brought it to ***** Hyundai in Greenfield and explained that this problem is persistent and now Im hearing a loud sound so i know something isnt right. They told me it was my exhaust manifold and catalytic converters, which i still didnt believe but i took my car to have another mechanic look at it after the Hyundai mechanic told me my car would still be safe to drive and its okay but itll sound a little loud. So I was driving it a couple weeks trying to save up for this new exhaust (since i was told it was safe to drive) and on July 3rd of 2022 my car was broken down on the side of the road AGAIN. Contacted Hyundai and was assigned a HORRIBLE case manager who clearly didnt know how to do her job because now its been 2 months of no answers and my car is back at ******* Hyundai where they are finally admitting that its a transmission issue after all this time and theyre not covering it.
Business Response
Date: 09/07/2022
Please provide VIN number to better help locate your vehicle.

Customer Answer
Date: 09/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
My vehicles vin number is *****************
Regards,

***************************

Customer Answer
Date: 09/26/2022
My vehicles vin number is *****************
Business Response
Date: 10/03/2022
Case manager has reached out to customer for more information and the case is being reviewed.
Initial Complaint
Date:09/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am reaching out to you regarding my 2016 Hyundai Sonata regarding this vehicle and the known issues of the motor burning oil at an extremely high rate which can potentially cause the engine to lock up. I was told by the dealership the engine needed a **************** was a lot of cars in service waiting for a motor.I first took my car to the Hyundai service center in ************, ******** in February of 2021. They first did a flush to see if that would help with the oil consumption and it did not, that was $700 down that drain. They then started a series of oil consumption test to see how much oil I was burning per **** miles. They determined that I was burning more then a quart of oil during the first two test and before I could complete the third test I had to leave for work in *******. I am an insurance adjuster in which I had to help the victims of the ice storm with insurance claims. I called on my way down because at the time my car had ****** miles and I knew it would be over ******* miles by the time I returned. The person at the dealership told me I actually had until ******* miles as the warranty was extended through Hyundai. When I returned in April the ************ dealership told me Hyundai changed their policy. Basically they made it harder to get a engine replacement because the large amount of replacements needed. The dealership even submitted a request to get a replacement motor but Hyundai denied it. I then reached out to my extended warranty to see if they would cover the replacement motor, but they needed Hyundai service center to break the engine down and provide an exact cause of the issue. The Hyundai ************ dealership discouraged me from doing this because they stated if they could not determine the cause, or the cause was not covered that I would have to pay for the labor hours it takes to break the motor down and put it back together. I just want my engine replaced, it should be illegal to sell faulty motors and not replace it.
Business Response
Date: 09/07/2022
Please provide VIN number to better help locate your vehicle.

Customer Answer
Date: 09/07/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. The *** number is *****************.
Regards,

***********************

Customer Answer
Date: 09/26/2022
The VIN number is *****************.
Business Response
Date: 09/27/2022
This Customer Is Not Eligible For The Warranty Extension Due To The Engine Failure Being Unrelated To The Connecting Rod *************** Once the claim is denied that is the final decision from HMA
Initial Complaint
Date:09/07/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Hyundai dealership for a maintenance package that was afforded to me after i purchased a new vehicle from them last year. I went to the dealership, and they canceled my appointment, after waiting 2 months for it. They couldn't provide another date, and every other dealership in my area was months out. I had to go to pay out of pocket 200 dollars and get the work done some were else. I called Hyundai **************** and they were unable to provide credit or help with this resolution. (Hyundai case- ********) I also called the dealership, and they were unable to help. They said they and other dealerships have new cars also under warranty unable to be serviced, without a rental car.
Business Response
Date: 09/09/2022
Customer would need to work with the dealership in regards for this concern. HMA can not reimburse for oil changes.
Customer Answer
Date: 09/09/2022
i did talk to dealership, they can't do anything. Your company sold me a car with free maintenance and your npt honoring it.
Business Response
Date: 09/12/2022
Customer would need to work with the dealership in regards for this concern. HMA can not reimburse for oil changes.
Customer Answer
Date: 09/12/2022
This is the same answer as the first. The dealership tells me to contact corporate. No one is accepting responsibility.
Customer Answer
Date: 09/27/2022
Pride Motor Group
https://www.pridemotorgroup.com/
Business Response
Date: 09/27/2022
Customer would need to work with the dealership in regards for this concern. HMA can not reimburse for oil changes.
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Car engine failed and amount of mileage was still under the ******* miles of warrenty. The dealership reviewed it and determined that it was solely due to engine failure and sent a request to their headquarters to get the problem fixed. Headquarters asked for a record of my oil changes which I provided and they were all done within and at the correct time according to the dealership mechanics. I provided the dealership all the information I could such as when I got the vehicle and from where, which I had purchased the car from the dealership themselves. They sent the information to their headquarters for a review again and they denied it stating that I needed information from even before I got the car which I am unable to provide due to the dealership not providing me with these records. The dealership employee and manager suggested I file a report due to the headquarters requesting information that is out of my control and that should be on their files due to the care being purchased from them.
Business Response
Date: 09/09/2022
Good afternoon,
A consumer complaint has been opened and a case manager has been assigned to your claim for further handling. Please refer to claim number: ********. You can reach your case manager directly at *********************. The case manager will attempt to contact you sometime in between 8AM-3PM PST on 9/12/22. Thank you for your time and patience.
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a 2018 hyundai tuscon brand new about 4 years ago now. The motor blew while I was in the middle of the a major highway and I had to run to safety. I had the vehicle towed to nearest dealer where it has been sitting for 2 months now. They refused to give me a loaner so I have to pay for rental and that vehicle. Its been 2 months I called corporate and dealer and no one can give me information. Corporate says they havent been able to get in touch with service department there. I cannot afford to pay for both ************ about to lose my job and I have a 1 year old who Has to see many doctors and specialists and we are unable to get her there. I dont know what else to do. The vehicle has been there for 2 months and still no one can give me answers.
Business Response
Date: 09/07/2022
Please provide VIN number to better help locate your vehicle.
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday August 10th, 2022 my 2020 Hyundai Palisade (7 seater SUV) broke down in *******. Hyundai organized towing but failed to provide a ride. Hyundai dealership (Car Pros ****** Hyundai) simply said they do not have loaners and told us to rent the car and that we would get reimbursed by Hyundai Corporate. To make sure that we will be reimbursed we've contacted Hyundai corporate and we were told that indeed we will be reimbursed and there is no restriction where to rent it. We only have one car for our household and having a child with allergies it was essential to always have a vehicle for emergencies. Since by the 12th (Friday) we still had no news on when to expect our car, I've rented a midsize SUV for 3 days which costed $791.33.When a case worker from Hyundai called the following day with no update they again encouraged us to rent for as long as we needed and not stress the absence of the car with assurances that it will be reimbursed after the car is out of the shop. As we still had no ETA on our cars readiness by Monday, we contacted Hyundai corporate to see if we should continue renting the car. On this call we were told that we would only be reimbursed $60/day for the days rented. This was shocking as weve spoken with Hyundai multiple times & explained that this is not what we were told. However their response was that it was a call center, which is different department from them and they do apologize for the misinformation and the inconveniences it has caused us. Now we are offered $75 for 3 days which does not cover our expenses, and we were out of the car for 6 days. This causes us to lose $566.33 due to Hyundais miscommunication. They are claiming that they will not be able to fix this issue due to their policies, while acknowledging their mistake. We were told that if we have an issue with their policy regarding this matter, that we can file a complaint with BBB. We would like to be fully reimbursed in the amount of $791.33.
Business Response
Date: 09/09/2022
HMA would only be able to offer $300.00 for rental reimbursement.
Customer Answer
Date: 09/09/2022
Dear BBB,
As we have mentioned, Hyundai has admitted their mistake on omitting the information, however they still refuse to take reasonable financial responsibility for it. This is not acceptable that consumer has to bare costs for their negligence.
Thank you for your help resolving it.
Best,

***********************
Business Response
Date: 09/09/2022
HMA would only be able to offer $300.00 for rental reimbursement.
Customer Answer
Date: 09/09/2022
Offer from HMA again shows no proper responsibility is being taken. Requesting BBB's attention on this matter.
Customer Answer
Date: 10/24/2022
I would like to reopen my complaint.

- Hyundai admits to their mistake of misinforming me on the rental vehicle cost, while on phone conversations. They decided to settle at $225.00. When I opened the BBB complaint they came up to $300.00. I kept asking for the full amount to be paid, but they have only responded with $300.00 and BBB had later closed the complaint.
- This is absolutely not fair as we were misinformed and Hyundai has not taken enough steps to take responsibility over their mistake.
- My desired resolution is now to collect the $300.00 as it is better than nothing.
- All files have already been attached to the complaint.

Business Response
Date: 10/26/2022
Case manager has emailed the customer the offer letter. Once signed and emailed back the case manager will process the reimbursement payment
Customer Answer
Date: 10/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My **************** renewed and they charged me twice. They admit they charged me twice (there was an unfortunate billing system glitch) but "engineers" have to fix it and they haven't fixed it yet. I reported it on 8/16/22, while the payment was still "pending" and not only did they process it, but they are in no hurry to refund it. It's $297. They promised me **** business days, but numerous calls later all they can tell me is "no progress". I'm VERY concerned because I had called a year ago since my Bluelink has never really worked correctly, and they promised me **** days then, too, and I didn't hear back for almost 6 months. It still doesn't work correctly
Business Response
Date: 09/06/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 09/06/2022
*****************
Business Response
Date: 09/08/2022
Your refund request has been processed and was applied to your account on 09/08/2022, please allow **** business days for refund to post to the card on file
Customer Answer
Date: 09/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***********************
Initial Complaint
Date:09/06/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was the early 2021-July, **** EV (2020) leased (on October 2020) by my wife, *************************, when we started to see check forward crash avoidance assistant system on the vehicle display,We brought **** to dealer, Circle Hyundai (**********, **), but the dealer was unable to fix the problem. I recall the technician mentioned of his contact with Hyundai America technical support in order to learn eliminating the new kind of problem that they had never experienced before.A few days later, when we return the **** again to the dealer, they advised that the "front something had to be replaced at cost of $900+. The technician indicated that the radar-sensor mount was off "by a few degree. Although their diagnostics seemed not-so convincing (because we had not have any accident), we had no choice but to say "go ahead" for the repair. About a week later, the dealer notified the arrival of the part. Alas, they were not able to eliminate the same problem even after replacing the part, however. (Meantime, we had continued to use the sick vehicle in spite of the said problem). Upon repeated request for repair, a few weeks later, the dealer advised something new, that is that they need a tool, but they expect to receive it from Hyundai America after October 10th!Somehow, Circle Hyundai called us earlier than expected advising that vehicle may be repaired because the tool had just come in. But the repair bill was shocking. Most of all, the repair report indicated bumper, bent, etc.As far as we know, there was no physical impact against the front bumper at all to result in bent: In supporting this, we have photos taken of the vehicle front, as attached. They show no sign of even a scratch on the plastic cover placed over the aluminum bumper.The vehicle (under warranty) had only been used a bit more than **** miles by the time when the trouble occurred in July 2021. Again, reiterating, no accident was experienced with the vehicle at all.
Business Response
Date: 09/06/2022
Please provide VIN number to better help locate your vehicle.

Customer Answer
Date: 09/06/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************

Customer Answer
Date: 09/26/2022
The requested information is written next.
VIN: *****************

The inclusion of my complaint in BBB is strongly recommended:
The public needs to be informed of a painful experience like mine with the company and current vehicle.

Business Response
Date: 10/03/2022
Case manage has reached out to customer but has received no response.
Customer Answer
Date: 10/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*******************

Customer Answer
Date: 04/25/2023
Hello,

There must have been a mistake in the record that the subject case was closed/settled. Actually it has not been.

I would like to clarify the subject that Hyundai has never responded for the case for a satisfactory resolution.
That is, again, the case has not been settled.

The core of the subject complaint was that Hyundai dealer charged for a trouble In the vehicle under warranty.

Would you please reactivate the subject so that Hyundai would rectify the issue.

Thanks so much.

*************
**************
Business Response
Date: 04/26/2023
Damage was caused by outside influence due to customer hitting a pot hole. Repairs would not be covered under warranty
Customer Answer
Date: 04/27/2023
Good Afternoon.

The response (April 26, 2023) by Hyundai to the present case is unacceptable.

They indicated, "Damage was caused by outside influence due to customer hitting a pot hole. Repairs would not be covered under warranty
It is absolutely absurd to state, pot hole, etc.

Does it mean that any failed sensor (including radar sensor under the present dispute) in Hyundai-manufactured vehicles is due to such ridiculous Hyundais guessing (Did they witnessed pot hole, by the way?) so that they dont want to be responsible?

Again, the response from Hyundai is categorically rejected.

Please advise the next steps that a consumers could take in order to receive the costs for repair as well as agony swallowed by the owner of the vehicle, including legal actions.

Truely,

***** ***************
Business Response
Date: 05/01/2023
Damage was caused by outside influence due to customer hitting a pot hole. Repairs would not be covered under warranty. Customer would need to work with dealership in regards to repairs.
Customer Answer
Date: 05/01/2023
If Hyundai carefully examined the details of the present complaint, they would not indicate the ridiculous statement of "hitting pot hole, etc." For the dealer, even after replacing the front bumper and installed a new sensor, they were not able to eliminate the malfunction, alas, for months! They, therefor, consulted with Hyundai several times (?) and, at last, received a new "tool" from Hyundai in order to eliminate the problem. It is obvious that the trouble occurred due to either the faulty (original) vehicle design or/both a poor quality sensor installed in the vehicle in the first place. Again, it is reemphasized that the dealer did not seem to know how to repair the trouble: they had lengthy consultations with Hyundai by taking months prior to restoring the car running. It is clear that Hyundai must bear a responsibility for either failing to sell a dependable vehicle or/both improper training of their dealer(s) when a newly designed vehicle is introduced in the market.
Initial Complaint
Date:09/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Recall Engine issue and Reimbursement for paying for my own rental while they fixed the car during recall 966 Engine Monitoring Logic 12/2021 Case# ******** Paid $783.46 for Enterprise rental still not paid back advised would be within 120 days Escalated after 120 days back in July 2022 - they never have a direct name or number to any one in charge ESCALATED multiple times - not being called back no assistance I have provided all of the documents required to Hyundai and have attached my statement for Enterprise rental on DEC 4
Business Response
Date: 09/06/2022
Please provide Vin to locate your vehicle.
Best regards.

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