Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hyundai Motor America has 18 locations, listed below.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motor America

  300 Sylvan Ave Englewood Cliffs, NJ 07632-2525

• 

  Hyundai Motor America

  9250 NW 25th St Doral, FL 33172-1503

• 

  Hyundai Motor America

  10550 Talbert Avenue P.O. Box 20850 Fountain Valley, CA 92728-0850

  
• 

  Hyundai Motor America

  3400 Rt 42 PO Box 9070 Turnersville, NJ 08012

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Sonata 2016 is having some serious white paint peeling issue. I noticed here in *********** a lot Hyundais with white paint are suffering the same issue.

  

  Business Response

  Date: 09/09/2022

  Customer would need to work with the dealership in regards to paint concerns. 

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently leasing a 2021 Hyundai ******** ******* trim. The front molding pieces and grille of my Elantra are defective and chipping, as is the paint all over the body.. I had one of the molding pieces replaced by Hyundai as they stated it was covered under warranty. They later refused to replace the other two pieces of the grille, stating that those were not covered. They refuse to fix the paint chipping off and stated that its normal wear and tear of the vehicle from blasting. My vehicle had less than 7k miles when I noticed the paint chipping off, and I immediately contacted the dealership. I was advised to wait until my next oil change to have it looked at by then (see summary provided by dealership). By the time my lease is over there will be rust all over the front end of my car. Hyundai Consumer Affairs has opened multiple cases for me and then closed them, stating they couldnt reach me, which is not true. One case manager I was working with, ******, told me that the dealership I went to (docs attached) lied and never filed a repair request to Hyundai corporate and that corporate makes the final decisions, not them. Somehow that case was closed, citing that they couldnt reach me again which isnt true. I have email records and statements on social media to document the dishonesty of Hyundai Consumer Affairs. Theyre a fraud. For the most recent case that was opened for me, Caleb *********************** case manager) told me that since the dealership determined that the other parts arent covered under warranty that corporate is powerless and theres nothing more to be done.I have seen discussions on Hyundais website with owners stating that Hyundai acknowledged paint defects and defects in the same parts Im complaining about. Attached are also photos of my Elantra (orange) with the defective grille, paint, and moldings provided.

  

  Business Response

  Date: 09/06/2022

  Case manager has reached out to customer for more information 

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family and I moved to ** from **. We have a leased vehicle from Hyundai. I requested the documents needed to transfer my lease state to state over 6 weeks ago. The first person I spoke with told me she would take care of it. Nothing happened. The second representative told me I had to submit a request via secure message which I did3 times. I gave them an itemized list of everything needed. I told my registration is going to expire if they continue ignoring my request. According to the person I spoke with today, the request has been received however no action is being taken. Now we are being forced to continue paying a lease payment, insurance, etc. on a vehicle we cannot drive legally. I asked them to waive the early lease return fee under the circumstances and was ignored. Hyundai is the only entity whom can provide these documents to the state of NC. Why do we have to continue insuring (probably invalid anyway without registration) and paying the monthly lease payment on a vehicle Hyundai clearly doesnt plan on transferring to another state in a timely fashion? In addition, we now do not have sufficient transportation to go to work. Under the circumstances its only fair to allow us to return the lease early without being charged a dime. We already paid several thousand upfront as well as monthly. Furthermore, it is a huge inconvenience and extra expense (thousands of dollars) to lease a different vehicle, regardless of early lease return fee. I dont know who else to turn to. I have called Hyundai almost 10 times spending over 11 hours on hold then speaking with someone who claims they cant help. This process should not take several months. Not only are we without a vehicle we can drive legally, we have no Avenue to resolve this problem (besides calling Hyundai which has proven to be a waste of time). I cannot continue wasting valuable work time and time with my family begging for Hyundai to do the right thing. Please help ASAP. Thanks

  

  Business Response

  Date: 09/02/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 21,2022 my car was towed to a Hyundai dealer because it started making noise from the engine and there was also a recall on the engine, the car is under warranty and needs a new engine and they are denying to fix the engine that is covered under the warranty

  

  Business Response

  Date: 09/01/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
    km8j2ca45ku005719
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I purchased a 2017 Hyundai ****** (***# KM8J33A2XHU3704) from Carmax and I took it to ****** Hyundai for service. They explained that they had trouble finding the *** for the car in their system however they still serviced it and they took our payments as needed. We have had several issues with the car however when the most recent issue arose we took the car back to Carmax for service since we have an extended warranty. Carmax called and explained that the car has no oil in it, there is a factory recall for this model and they would not touch it because Hyundai has to correct the issue. We had the car towed to Hyundai roughly 2 months ago and immediately they began with the *** issue. The dealership explained that the work needed has to be approved by Hyundai corporate and they would get the *** fixed. Fast forward and nothing has been resolved with the local ****** Hyundai or Hyundai corporate either. The dealership explained that they can't do anything with the vehicle until the *** is corrected. In the meantime I talked with Hyundai corporate and as they explained they were having trouble getting in touch with the dealership. During my most recent called a member of Hyundai corporate transferred me to Hyundai ****** to see if the *** was registered in ******. Almost immediately Hyundai found the vehicle in their system and they explained that the *** is American. For the past 2 months the car has been sitting at ****** Hyundai in ***** **, we have been paying the note and also accruing car rental charges and the only thing Hyundai is telling me is to call one entity or another with no end in site for correction of the ongoing issues. To top it off when I called Carmax and inquired for help they explained that if there was an issue with the *** they we would not have been able to register the vehicle nor would we have been able to get insurance on the vehicle. Please help we can not get any resolution from Hyundai! Hyundai Case# ********.

  

  Business Response

  Date: 09/07/2022

  Case manager has reached out to customer for more information 

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2012 Hyundai Accent (VIN# *****************). I am the original owner. Since I purchased the car I have been participating in Hyundai's Lifetime *** Reimbursement program (sometimes referred to as the Hyundai *** Program). In November of 2012 Hyundai admitted that it had overstated the fuel economy ratings of several vehicles (including mine). Subsequently, in order to compensate affected customers, Hyundai instituted the aforementioned reimbursement program to cover the additional fuel costs associated with the rating change. Over the years I have submitted several reimbursement requests (based on mileage readings at Hyundai dealerships) and have received the reimbursements in the form of debit cards without any issues. In February of 2022 I submitted the most recent mileage reading to Hyundai's program administrator. After multiple email and phone follow-**** I have yet to receive my reimbursement. I called the Hyundai **************** number to follow-up but was told that the *** Reimbursement program is administered by a vendor and that they couldn't help me to get it resolved.

  

  Business Response

  Date: 09/06/2022

  Customer would need to work with the campaign website for reimbursement 

   

  https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html

  Customer Answer

  Date: 09/08/2022

  The "campaign website" (****************) is contracted by Hyundai to administer Hyundai's mpg reimbursement program. If JNR is not fulfilling its obligations under the contract then Hyundai needs to take action to resolve whatever the issue is. I've contacted JNR multiple times over the past 6 months and they have not been responsive. This is not a JNR reimbursement program, it's Hyundai's reimbursement program so Hyundai needs to take responsibility for their vendor's failure to administer the program properly.  

  

  Business Response

  Date: 09/09/2022

  Customer would need to work with the campaign website for reimbursement 
  
  https://owners.hyundaiusa.com/content/myhyundai/us/en/contact-us/campaign.html

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Panoramic sunroof has a line fracture crack which exploded for unknown reasons. A rock or any foreign object DID NOT hit the sunroof. I have done some research and I was able to find a class action lawsuit alleging that Hyundai fails to warn drivers about a defect that causes sunroofs in some of its vehicles to spontaneously shatter has been certified by an ******* judge in ******. There was also another class action in ********** about the same issue. Other people I have spoken to have experienced the same thing with their sunroom spontaneously exploding. If you go to Hyundai forums, you will see other owners of the vehicle posting pictures of the cracked glass on their sunroof. I'm frustrated because I went to the dealership and they tried to blame me for it and I informed them a rock did not hit my glass. The dealership had the gall to ask me if I got shot at with a gun??? I'm disappointed in Hyundai because the warranty will not cover my damage and also Hyundai was dismissive of my claim. Because of this I have to pay out-of -pocket and this hurts me financially. I was hoping to enjoy my vehicle and maybe get another Hyundai vehicle in the future but because of the past events.

  

  Business Response

  Date: 09/01/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car and 3 weeks later the engine failed, brought it to the dealership and they said it the engine recall and I was approved for a new engine however they have no timeline on when the car will be fixed or engine even getting ordered, my wife is due in 2 months and they said I wont have a car for that, I need a vehicle and they refuse to get me a loaner, I reached out to their corporate and started a claim now that person is ignoring me and she said she was trying to get in contact with the dealership and they wont answer her

  

  Business Response

  Date: 09/01/2022

  Please provide VIN number to better help locate your vehicle.
  
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/24 my Hyundai car broke down. There is an extended, lifetime warranty on my car's engine issued by Hyundai. I took the car to a Hyundai dealership's repair shop and they confirmed that engine is covered by the **** (https://static.nhtsa.gov/odi/tsbs/2022/MC-10207801-0001.pdf) warranty and that Hyundai should cover the engine replacement. They proceeded to file a claim with Hyundai's warranty division. However, the dealership did not have a loaner car that I could use while my car was in the shop, so I had to get a rental.Before bringing my car to the shop I called Hyundai Motor America's customer care line to discuss the case. They informed me that if the issue was covered under warranty, Hyundai would reimburse me up to some undisclosed amount for a rental. I was assigned a case manager who they said could tell me how much I could get reimbursed. I spoke to the case manager for the first time on 7/29. On that date my case manager, *********, told me that as long as the warranty claim was approved I would be reimbursed up to $75/day for a car rental as long as my car was in the shop. I confirmed this amount with her a second time on a subsequent call the week after. Based on this info, I rented cars that I assumed I would be reimbursed for.After our second call I never heard from ********* again. I called her many times, left multiple message and emails, and never heard back for over three weeks. I also called Hyundai Motor's support line twice, both times they told me she would call me the next day, and she never did. Today I received a call from a new case manager, ****, who told me he was assigned to my case now and had reviewed *********'s notes. He informed me that he knew ********* told me I would be reimbursed $75/day for the rentals, but I would actually only be able to get $40/day. I am in the middle of a car rental I cannot cancel, and I would like to get the $75/day reimbursement from when ********* lied to me to the end of this rental.

  

  Business Response

  Date: 09/01/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/01/2022

  Hi,

   

  The VIN number for my vehicle is *****************. The Hyundai case number is 20079568.

   

  Best,

  *******************************

  

  Business Response

  Date: 09/06/2022

  Case manager has reached out to customer to inform them once repairs are completed that the $75/day reimbursement will be done 

• Initial Complaint

  Date:08/31/2022

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an ongoing issue but I am going to start the paper trail now. We own a 2015 Hyundai ***** Fe Sport. Our engine was replaced under the Theta Settlement Sept. 2020. July 20th 2022 (approx 26K miles later) we are having the same issue that happened in 2020. The local dealership has been very accommodating. At first we had to tow the car twice and purchase a rental car for about a week. Total costs were $526.95. At that time the diagnosis was the knock sensor needed to be replaced and that was covered under the Theta lawsuit and warranty. I received an offer letter from HMA 8/19 for $495. I called and inquired why the taxes were not covered as these were incurred costs due to Hyundai failure. The case manager said he would discuss with his management and get back to me with a decision as the cost was low and seemed reasonable. I received the response back today (8/31/22) that the taxes would not be reimbursed and they said that was due to making sure they are consistent with all customers. I inquired that the settlement says costs to be reimbursed in full and he said that he was not sure why Hyundai does not follow the class action lawsuit or settlement agreement. I asked to speak to a supervisor and he said this could take 4-5 days. I also inquired about ADR which he said he would send a link to BBB to submit complaint. I did not receive so I found this on my own. Please consider full reimbursement for incurred expenses.

  

  Business Response

  Date: 09/01/2022

  Please provide VIN number to better help locate your vehicle.
  
  

  Customer Answer

  Date: 09/01/2022

  
  Better Business Bureau & HMA:
  
  I would like to withdraw this complaint as the case manager and I have worked towards a resolution. Thank you for your prompt attention. This case can be closed.
  
  Regards,
  
  *******************