Business Profile

Auto Manufacturers

Hyundai Motor America

Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,148 total complaints in the last 3 years.
569 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle has been at the dealership for a total shop time of 4 week. still waiting on parts that are on back order with no ETA as to when they are going to arrive. I was recently informed there is also a recall on the vehicle meaning I won't have the car for another 2-3 weeks.
Business Response
Date: 07/29/2022

Please provide Vin to locate your vehicle.
Best regards.
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to bring the car in for service and get a loaner vehicle and I cannot manage to do such a simple task. My car needs an oil change and needs repairs with the ** unit not illuminating. Lets start with the way when I purchased my car the dealership swindled me into purchasing a life time oil change package and its IMPOSSIBLE to schedule an oil change. The dealerships service department NEVER answers the phone and they deleted their calendar from blue link and the blue link service center preventing us from scheduling ANYTHING! Now I have an issue with the ** unit not being illuminated so I have no clue what settings are or arent turned on this is unacceptable!
Business Response
Date: 07/29/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/29/2022
Issue is not resolved. This is not a solution this is a question. VIN - *****************
Business Response
Date: 08/03/2022
appointment was scheduled as follows @********* Hyundai on Aug 19, Fri. (Time : 1PM)
Initial Complaint
Date:07/28/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was involved in a car accident and my airbags did not deploy. I have hired a lawyer to file a lawsuit against the company. However, they contacted my lawyer and my lawyer has been trying to get in touch with them but they will not respond.
Business Response
Date: 07/29/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 09/13/2022
The vin number to the vehicle is 5nms5cad2Lh230883

I would like Hyundai motor company America to contact my lawyer back! She has been calling and calling with no type of response!
Business Response
Date: 09/14/2022
Customer would need to work with attorney in regards to this concern. Since customer has an attorney HMA can not communicate with customer.
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have 2017 Hyundai Santa Fe sport that has engine failure due to a year long oil consumption issue . I have reached out to Hyundai and Did all the necessary actions to work them to get the issue resolved . They declined resolving the issue and repairing the engine as well as compensation for monies paid out due to the issue . I have all the supporting documents that align with my claim and issues. I am looking for an agreeable resolution.
Business Response
Date: 07/29/2022
On 7/9/22 the claim for engine replacement was denied due to The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle. The Engine Replacement Is Not Eligible For The Warranty Extension As The Failure Is Not Rod ******* Related.
Customer Answer
Date: 07/29/2022
I will like to take the next course of action due to based on the carafe report and other documents the vehicle has been out of warranty before the allotted time frame the original warranty was suppose to have been for 5 yr/60000 miles for the original when the warranty had lapsed at ***** miles and being owned by original for 2 yrs 2mo the vehicle warranty has been null and void for a while before there was any signs of engine failure . the vehicle has oil consumption issues and being out of warranty which is questionable because it did not go through the full warranty term. the only comment that hyundai can say is that it is out of warranty versus addressing the known issue with the engine. this is unacceptable.
Business Response
Date: 08/01/2022
On 7/9/22 the claim for engine replacement was denied due to The Failure Being Out Of Warranty Caused By The *************** And Mileage Of The Vehicle. The Engine Replacement Is Not Eligible For The Warranty Extension As The Failure Is Not Rod ******* Related.
Customer Answer
Date: 08/01/2022
interested in other options for this claim
Initial Complaint
Date:07/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 13th my transmission went out on my 2021 Santa Fe Calligraphy . 2 items I am looking to address 1. Rental car re-imbursement 2. buy back of my car and same finance terms in terms of interest for a new car I was told that I had to rent a car and that I would be re-imbursed until a loaner car was available. I rented a car for 2 days went on vacation for 9 days and then rented a car for 7 days before a loaner was available. so it took 18 days to get a loaner and I rented a car for 11 of those day since my vacation was in the middle to reduce the costs for Hyundai. those costs were ****** and ****** respectively for a total of 1109.01$I was asked if wanted a buyback and I said I am interested but would ask for the 0% interest I have on my car , and the warranty I purchased be credited to the new car and I would not want another Santa Fe - I want lost confidence and want a Palisade. I was informed I would get a proposal by the first week of July - no one replied and I called several times and email but no one responded for 10 days. then a new representative was assigned - 3rd one I had so far - and was told that she would have the proposal by July 15th. no one replied and I waited until the following week to send an inguiry - no one replied to multiple emails or calls.and now its 7 weeks later and I still do not have my car fixed, a proposal for the buyout , or my reimbursement for the rental. the loaner they gave is a tuscon which is much smaller than my Santa Fe and I asked that if the time was going to be more than 3 weeks they replace it with a similar size car. the dealer will not and I dont feel it it right for me to keep funding 1500$ a month for my rental with out an idea of how long the re-imbursement will take. also my monthly car payment is 935$ a month I need some help getting re-imbursement and at a minimum of the same size loaner car and the same financial terms . I dont want a discount on the new car I'll pay sticker
Business Response
Date: 07/29/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/29/2022
attached is the *** number
Business Response
Date: 08/05/2022
Case manager has reached out to customer and dealership for more information and ETA on repairs.
Customer Answer
Date: 08/05/2022
I submitted the *** via a picture and hyundai assigned a new case manager asking me the same questions for a 4th time.

*****************
Initial Complaint
Date:07/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter purchased a 2012 Hyundai from a dealership in Florence ** (9/19/2018). One month after the car was purchased the engine failed and was unable to drive. The car stayed in the shop for nearly 6 months. (Hyundai Recalled Engine). Three months later the 3rd engine failed on the car. Repair took only 1 month. 1 year later the car was towed to ****** Hyundai (**********, **). The 4th engine was installed in the car. It took nearly 9 months. Car was driven for 1 more month and that engine failed again. Currently the car is in ***** Hyundai in ******** **. Diagnosis is 5th engine needed. The dealer did not provide any transportation for my daughter (college student). Additionally, she had emergency surgery and had to use an Uber. I think my daughter needs a car and Hyundai is not providing anything. I can provide repair documents from ***** Hyundai and ******. I think Hyundai needs to provide a new car to replace this LEMON.I have numerous emails to Hyundai *************** They are terrible. NO HELP AT ALL.5 engines. SMH. These people at Hyundai don't care. However, my daughter continually cries about this car. She put most of her savings into the down payment for this car.
Business Response
Date: 08/03/2022
Customer needs to work with ****** ********************** Of ********** regarding engine repairs
Customer Answer
Date: 08/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************

Customer Answer
Date: 08/17/2022
1. The "Work it out with dealership" is not helping. I call them and they say, "we (******) are not allowed to talk to me (*******************)" because I filled a complaint with the BBB.

2. Also, the complaint was for Hyundai corporation, not the dealership concerning poor engineering of their car's recalled "wrist pin" and poor repair of the car

I honestly feel that we should be provided a brand new replacement car 0 miles
Business Response
Date: 08/23/2022
Customer needs to work with ****** ********************** Of ********** regarding engine repairs
Initial Complaint
Date:07/27/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I have a car financed through HMF (Hyundai Motor Finance). My husband is in the Army and has ordered for a permanent change of station (PCS) to Okinawa for 3 years.The Army is not approving to ship the vehicle to *****, but will pay to store the vehicle. The ************************* requires a lien holder letter showing knowledge and approval of vehicle storage. This is what we have been asking HMF for. On 6/23, I contacted HMF and explained the situation. I was told to email a letter, with the requirements of the letter to the **** department, along with a copy of the military orders. I sent the email after getting off the phone with the representative. 7/7- after not hearing back from HMF, but receiving a letter stating we were approved for **** benefits (which is not what we were asking for), I contacted HMF again for the status of the letter. I was told the letter was sent and would be resent. 7/13- still no letter, so I contacted HMF again, only to spend over an hour on the phone to be told to fax the documents to a certain number. 7/14- went to fax the documents, but they wouldnt go through. Called HMF again, and was given 2 other fax numbers for the back office. Tried to fax 6 times (twice to each number and none worked). Called again and a representative took the information needed and forwarded to the back office. I was assured that I would be contacted with updates on the request. 7/18- hadnt heard back from HMF, called and was told that no, they would not/could not generate the letter. 7/26- contacted dealership, HMF and Hyundai ******** care and neither can help as they are not the lien holder.Throughout these calls, I was told to have my insurance or the *** write the letter, contact the dealership, why do I need approval to store the vehicle.., was transferred to supervisorsWe leave for ***** in 2 weeks and have no resolution and no one else to contact.
Business Response
Date: 08/03/2022
Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 08/03/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

*************************

After submitting my complaint, I contacted the company through the ** page. I received a response and a wonderful agent, named *******************? Was able to not only resolve my problem, but was also able to push for and begin the process to avoid this issue for service members in the future. She was wonderful; understanding, helpful and communicative.
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was advised by a local Hyundai dealership that I needed a new engine in my 2011 Hyundai Sonata and that Hyundai Motor America would supply that free of charge if I were to show that I adequately took care of the car. This car has had numerous recalls on it and I've taken it in for each one as well as timely oil changes and maintenance. I supplied Hyundai with all of the information that they asked for and required. They are refusing to authorize a new engine even after I've given them every piece of information that they required. They refuse to call me back or the local dealership or even give me a en explanation for their refusal. This has no been 6 months that I have been without a car and trying to contact Hyundai Motor America. It's absolutely unacceptable that they continue to refuse to fix the car. I'm hoping BBB can contact them and resolve this disastrous fix by them.
Business Response
Date: 07/27/2022

Please provide Vin to locate your vehicle.
Best regards.

Customer Answer
Date: 07/27/2022
VIN number: *****************
Business Response
Date: 07/27/2022
The claim to replace the engine was denied Due To The Failure Being *********************** Neglect, Not A Warrantable Defect. Once the claim is denied that is the final decision from HMA
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Less than 6 month old hyundai ****** taken for service for a second time to south motors hyundai car taken into service for diagnostic and left without a car to drive since diagnostic will take several days no loaner/rental offered until diagnostic is done and client is on their own for transportation means until the dealer gets it diagnosed. Really disappointed of Hyundai and how it abuses their clients, first fabricating a defective product( lot of customers having issue with the 2022 powertrain ) and then leaving the clients on their own with a proper transportation means.
Business Response
Date: 07/26/2022
Please provide Vin to locate your vehicle.
Best regards.
Initial Complaint
Date:07/26/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**************** issues to vehicle was advised that nothing can be done, because the dealership has to duplicate issue. Had in was told nothing was found that same day started again. Videos upon request
Business Response
Date: 07/26/2022
Please provide Vin to locate your vehicle.
Best regards.

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