Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint in regard to an unresolved safety concern with the exterior sensors on my 2022 Genesis GV80. I have attempted to work with Genesis Motor America (DBA Hyundai Motor America) for the past six months regarding this safety concern, but have been unable to reach a satisfactory resolution. I feel that at this point, I have no other option but to request assistance from the Better Business Bureau (BBB).I purchased a 2022 Genesis GV80 Prestige in February 2022. In August 2022, I had the vehicle in for service at Genesis of ********* and raised concerns regarding the exterior sensor system. The exterior sensors on all sides would alert unexpectedly, while stopped at a stoplight, with no other vehicles/obstacles present. The alarms consisted of parking sensors, side collision sensors, and even front end collision braking assist sensors. I subsequently had multiple other concerns with the vehicle, some much more serious, and had service under warranty on multiple occasions. Genesis of ********* has replaced the fuel pump, the limited slip differential, the motherboard, the digital dash display including speedometer/tachometer, the drivers seat heating/cooling elements, and all exterior sensors. Replacement of the exterior sensors did not correct the sensor problem.I no longer feel safe while driving my 2022 Genesis GV80. The exterior sensors continue to alert, multiple times daily, while my vehicle is not moving. I have even found myself ignoring the sensor warnings that alert while driving, as I have become desensitized to the alerts due to the sheer volume with which they occur.Genesis Motor America continues to insist that the repeated malfunction of the exterior sensors is a normal function of the vehicle operating system. My intent in filing this complaint is that the BBB will assist in facilitation of an appropriate resolution to my safety concern, and more importantly, prevent future safety issues with other Genesis vehicles.

  Customer Answer

  Date: 06/03/2025

  VIN for 2022 Genesis GV80 in question 

  *****************
  

  Please note that I have multiple other documents and communications regarding this case, however, these also all have been given to Genesis *************** via email.  I have also filed a BBB complaint regarding Genesis of *********, which is my only in-state contact (**).  My complaint is not regarding the service provided by the local dealership, however, there is no corporate address for Genesis/Hyundai in the state of ******.  The local dealership, Genesis of *********,  was following the direction of Genesis ***************.

  

  Business Response

  Date: 06/06/2025

  We appreciate you contacting Genesis Motor America National Consumer Affairs. We understand you're looking for assistance with your 2022 Genesis GV80, specifically regarding a potential repurchase or six months of payments, and we're sorry to hear about the difficulties you've encountered.
  We've carefully reviewed your vehicle's service history in light of your request. While we take all owner concerns seriously, our evaluation indicates that your vehicle does not meet the eligibility requirements for a repurchase under your state's Lemon Law provisions. These provisions typically require claims to be filed within 18 months of the vehicle's original delivery, and your GV80 is outside of this filing period.
  While we cannot fulfill your request for a repurchase, we want to help resolve any existing concerns with your vehicle. As a show of our commitment to your satisfaction and to acknowledge the inconvenience you've experienced, we're prepared to offer compensation for three monthly car payments ($1,323.71 x 3 = $3,971.13). We're also happy to assist you in scheduling a service appointment at Genesis of ********* to address any remaining issues.
  We appreciate you giving us the opportunity to review your situation, and we appreciate your understanding.
  

  Customer Answer

  Date: 06/06/2025

  I spoke this afternoon, 6/6/25, from 2:20-2:20 pm to:

  Radhika
  Consumer Affairs Specialist
  ************
  Genesis Motor America

  She had attempted to call me this morning but I was unable to answer.  She subsequently sent a email to me with her contact information and requested a call back.  I believe that the resolution  response above may have been sent to the BBB before I spoke to her.  Radhika indicated that she would have the matter reviewed and respond to me next week after Wednesday 6/11/25.  Therefore, I do not accept this resolution.  It still does not render my vehicle safe to drive.

  Thank you,

  ***** ******

  

  Business Response

  Date: 06/11/2025

  The guest's vehicle has been with the retailer for only 10 days, falling within the presumption period of the state's Lemon Law. As a goodwill gesture, Genesis provided a loaner vehicle for the repair duration. Due to part delays and technical issues, Genesis has decided to offer the customer three monthly vehicle payments as an additional goodwill gesture. We're ready to assist with any further vehicle concerns and provide necessary repair support.
  While we appreciate the opportunity to review the situation again and sympathize with the guest, Genesis Motor America stands by its original decision. Unless new information becomes available, our position remains unchanged.
  

  Customer Answer

  Date: 06/11/2025

  The businesss assertion that the vehicle was only in the retailers possession for 10 days is false. My vehicle was at the dealer for a total of 139 days since purchase. In 2025 alone, the vehicle was at the dealer for over 60 days. I would request that the business reevaluate this false assertion. I am not attempting to file a lemon law complaint. This vehicle is unsafe to drive in its current condition due to the unrepaired sensor system. It is a safety concern for the vehicle, not anything to do with the states lemon law.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I paid out of pocket for a replacement engine because although there was a recall, my engine was not covered under factory warranty. Again this year the engine failed and *** is refusing to replace the engine. My dealership has kept this car for 2 months now. I am a teacher with children and need a car to drive. The Hyundai dealership also took weeks just to diagnose and I am extremely disappointed with the dealership as well as ***. The dealership suggested I contact BBB because they feel it is HMA responsibility to replace this engine since when I received the new one, it was covered under the factory warranty. The new extended factory warranty that was introduced after my first engine replacement in 2023. The new warranty covers replacement under 15 years or 100k miles. Vin number: km8sn4hf4hu170372

  

  Business Response

  Date: 06/09/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of review for an engine replacement.
  
  To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with engine replacement. Specifically, due to malfunction not related to the connecting rod bearings under the TXX8 extended warranty. The dealer determined that the malfunction is related to the **** and timing components.
  
  In consideration of this customer, *** is offering to assist with the part with only no mark-up to replace the **** assembly and timing components.  This is a goodwill gesture for this out of warranty repair.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Safety Concern 2024 Hyundai Palisade Headrest Design Component Affected: Seats / Headrest Vehicle: 2024 Hyundai Palisade VIN: ***************** Incident Date: May 10, 2025 Mileage at Time of Incident: ****** Dealer: ****** Hyundai *****, ******************************** | ************** Dear NHTSA,I am writing to formally report a safety concern involving the headrest design in my 2024 Hyundai Palisade.On May 10, 2025, my 9-year-old son briefly removed and reinserted the middle-row headrest while unsupervised. The headrest locked into place in a reversed orientation and could not be removed or corrected without disassembly by the dealership. I was charged $680 for the repair.This incident raises the following concerns:The headrest should not be capable of locking in an incorrect and potentially unsafe position.There are no warnings, labels, or mechanical safeguards to prevent reverse installation.The owner's manual provides no guidance on this possibility.This design flaw is particularly troubling in a family-oriented vehicle.Hyundai has not acknowledged fault or offered support despite the safety implications.I believe this represents a design defect with implications under FMVSS 202a and related passenger safety standards. I am therefore requesting the following:1.Full reimbursement of the $680 repair cost, which I believe resulted from a manufacturer design oversight.2.Written acknowledgment of whether Hyundai has previously received similar reports, and whether a ***************** Bulletin (TSB) or other corrective measure is planned.3.Confirmation that this report will be reviewed by Hyundais safety or compliance team.Attached is a copy of the dealer invoice (No. ******) documenting the repair.Thank you for your attention to this matter. I am available for further questions or to provide additional documentation if needed.Sincerely,Yariv Gilat

  

  Business Response

  Date: 06/03/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of repair cost reimbursement on the cost incurred for the charges for the headrest repairs.
  To further investigate the vehicle owners claim, we reviewed the vehicles repair history. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the repair reimbursement as the concern was caused by outside influence. Specifically, The condition was caused by outside influence, as the headrest was removed and reinserted in a reversed orientation, which is not covered by a Hyundai limited warranty.
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/03/2025

  Thank you for the opportunity to respond to Hyundai Motor Americas position regarding my complaint.

  
  While Hyundai acknowledges that the headrest was reinserted in a reversed orientation, they have refused reimbursement on the basis that this constitutes outside influence. I must respectfully disagree with this conclusion, and I urge the BBB to consider the broader implications of this issue as a design flaw, not simply a matter of user error.
  My position remains as follows:
  The headrest should not be capable of locking in an incorrect and unsafe position under any circumstances.
  There are no visible safeguards, warnings, or design features to prevent reverse installation.
  The owner's manual provides no instruction or warning on this possibility.
  This occurred in a family vehicle, and the reversed installation was done by a 9-year-old child a foreseeable and plausible scenario in such a context.
  The only way to correct the issue was costly dealership disassembly, which resulted in a $680 charge to me.
  Hyundai has provided no technical justification or engineering explanation as to why this failure mode is possible.
  Hyundais refusal to take responsibility suggests they are unwilling to address a potentially widespread and dangerous design vulnerability, one that could easily affect other families and vehicles. I consider this a product safety defect, not simply a warranty exclusion.
  Resolution Sought:
  I continue to request:
  Full reimbursement of the $680 repair.
  Written confirmation of whether Hyundai has received similar complaints or issued a ***************** Bulletin.
  Assurance that this issue has been escalated to Hyundais engineering or safety compliance department.
  I appreciate the BBBs role in helping resolve this matter fairly, and I hope Hyundai will reconsider its position in light of the safety risk and poor customer experience associated with this incident.

  
  Sincerely,

  

  Business Response

  Date: 06/05/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same.
  
  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. 

  Customer Answer

  Date: 06/05/2025

  Hello,

  I appreciate the opportunity to work with the BBB, but Hyundai's refusal to acknowledge the design safety concern especially one easily triggered by a child in a family vehicle is deeply disappointing. I maintain that this is not a warranty issue but a fundamental design defect with potential safety implications. I have filed a report with the ********************************************** (*****) and am pursuing this further through consumer protection agencies and safety advocacy groups.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/23/25, my engine seized and burned all my oil while driving 55+ mph and I had to pay $150 for a tow out of pocket. I called my local Hyundai dealership who stated I couldnt get an appointment until 5/5/25. This is the only dealership I could use as we had to utilize AAA to take the vehicle there. From 5/5/25 until today, 5/29/25 I was told by Hyundai Corporate and **** ***** Hyundai of ********* I would only be given a rental car for 5 days when this repair was expected to take weeks/months. I am still without a vehicle due to a full engine failure on my Hyundai, which is covered under warranty. Hyundai agreed to replace the engine, but the repair is taking significantly longer than 5 days. Corporate has only offered 5 days of rental reimbursement. I cannot afford to front the cost of a rental for the remaining 4-6 weeks. I asked for a direct-bill rental or extended rental assistance, and was denied. I am being expected to pay hundreds if not thousands of dollars up front for a manufacturer malfunction. Their case manager confirmed that no further help would be offered and that a supervisor callback would not provide any other option. I am now without transportation through no fault of my own, and this is unacceptable given that the issue is entirely due to a manufacturer defect.Resolution Requested:Extend rental assistance for the full duration of the engine replacement Set up a direct-bill rental through the dealership or Enterprise so Im not out-of-pocket

  Customer Answer

  Date: 05/29/2025

  Thank you for reviewing my case.
  
  My Hyundai experienced a complete engine failure, which is being covered under warranty by Hyundai. However, the repair will take several weeks, and Hyundai has only offered to reimburse me for 5 days of a rental car. I cannot afford to pay for a rental upfront beyond that period, and Ive been left without transportation as a result.
  
  I asked Hyundai and the dealership to provide a loaner vehicle or set up a direct-bill rental through Enterprise or another partner, but they refused, saying corporate policy only allows 5 days of reimbursement.
  
  I am requesting that Hyundai:
  
  Extend rental coverage for the full duration of the engine replacement, OR
  Work with the dealership or rental agency to set up a direct-bill rental so I am not paying out-of-pocket.
  
  This issue was not caused by me it is a manufacturer defect, and I should not be financially burdened or stranded because of it. Thank you for your help in getting this resolved.
  
  
  

  Customer Answer

  Date: 06/02/2025

  VIN - *****************
  

  

  Business Response

  Date: 06/05/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Lemon law replacement of the vehicle and a loaner vehicle from dealership. To further investigate the vehicle owners claim, we reviewed the vehicles repair history, eligibility under OH lemon law and loaner availability at dealership. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with replacement under OH lemon law. Specifically, due to, the vehicle doesnt meet the eligibility for replacement under the states lemon law. Hyundai Motor America has offered to reimburse the customer for rental vehicle expense, however the customer declined. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/05/2025

  I would like to clarify a response in your message stating I declined reimbursement of a rental. My family stating we do not have the extra money to pay for a rental UP FRONT since Im already out money for tows, rides, etc. due to not having a vehicle does not necessarily dictate refusal. Your company REFUSES to set up a direct-bill rental through a rental car company and instead expects their customers to be out hundreds of dollars until their normal vehicle work is completed, which is taking an extended period of time due to Hyundais manufacturing neglect. 

  

  Business Response

  Date: 06/06/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wifes 2017 Hyundai ****** has been an absolute nightmare. Her car recently started having issues with shaking while idle and the check engine light came on. The car was diagnosed and code P0304 was the reason. We changed the ignition coils and spark plugs and the problem persisted. I took the car to a certified master mechanic and he took the new spark plug for cylinder four out and it had oil all over it. At that point it was clear the engine was blown and this is yet another issue with this vehicle, this one being catastrophic. These engines are known to be faulty and now we are out of a vehicle and going through this again. A part of her engine was replaced previously because it was determined to be defective but why didnt you replace the whole engine at that time and spare us this nightmare? Defective motor, defective paint twice, and now defective blown motor. This is insanity and not acceptable at all.

  Customer Answer

  Date: 05/29/2025

  Vehicle VIN Number is : *****************

  

  Business Response

  Date: 06/04/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of warranty repairs and a Lemon Law repurchase. To further investigate the vehicle owners claim, we have reviewed the vehicles service history and current warranty status. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with the above concerns.
  
  Specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period and was not taken to an authorized Hyundai dealership. It is recommended that the customer takes the vehicle to the nearest ********************** dealership for further assistance.
  
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

  Customer Answer

  Date: 06/04/2025

  Thank you for your response. However, I must respectfully reject Hyundai Motor America's conclusion.
  I believe Hyundai is potentially violating its warranty obligations under federal and state law, and I do not accept your decision to deny assistance.
  The engine issue in question did arise during the applicable manufacturers limited warranty period. Additionally, your statement that the vehicle was not taken to an authorized Hyundai dealership is misleading. The vehicle has been waiting to be diagnosed by a Hyundai dealership, but that process has been delayed pending confirmation from Hyundai that it would cover the diagnostic costas has been done previously in this case. Once Hyundai agreed to cover the diagnostic, the vehicle was set to be inspected accordingly.
  It is inappropriate to use a delay caused by Hyundais own authorization process as justification to deny warranty coverage.
  Hyundais refusal to repair or replace the engine under warranty may be a breach of the ********-**** Warranty Actand applicable state Lemon Laws. I am fully prepared to escalate this matter through the Better Business Bureau, my state ************************* and, if necessary, legal action.
  I request that Hyundai reopen this claim and provide a clear explanation, backed by documentation, for the denial of warranty coverage. If you claim this issue falls outside warranty scope, I request a detailed written justification and supporting evidence.
  Please consider this my formal notice of dispute.

  

  Business Response

  Date: 06/05/2025

  As we do sympathize with the customer, ********************** stands behind the decision provided. We truly regret a more favorable response is not possible. If additional information is available, please allow us to review that information. At this time, we will not be providing further assistance to the customer.

  Customer Answer

  Date: 06/05/2025

  I reject Hyundais response.
  
  
  The vehicle in question is under warranty, and the issue at hand is clearly a defective engine. I have repeatedly stated that I can provide video evidence of the issue, and a certified dealer can confirm that this is an engine defect. I am more than willing to provide any additional documentation or verification needed to support this.
  
  
  Hyundais refusal to assist, despite the warranty coverage and clear signs of a defective component, is unacceptable. I am asking once again for this matter to be properly reviewed and for Hyundai to honor its warranty and resolve this issue appropriately.
  
  

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2021 Hyundai Kona (VIN: *****************) and am the second owner. At ****** miles just 796 miles and 5 months beyond Hyundais 5-year/60,000-mile powertrain warranty for second owners the transmission failed completely. I had the car towed to ** ****** Hyundai in ********, **, where they confirmed full transmission failure and quoted $5,256.66 for replacement.I contacted Hyundai Consumer Affairs and opened a case requesting goodwill assistance, considering the failure occurred very shortly after warranty expiration and involves a major powertrain component. Unfortunately, ** ****** Hyundai declined to support a goodwill claim. Hyundai Consumer Affairs then offered to contact a second ****** to explore assistance, but Ive already been without the car for over two weeks and can no longer wait for further evaluation.Rather than depending on an independent ****** to offer goodwill assistance, I believe this to be an issue that Hyundai should resolve.Due to the urgent need for transportation, I am authorizing the full-cost repair myself. However, I believe Hyundai should reimburse all or part of the cost under a goodwill policy, given how close this failure occurred to the warranty limits and the severity of the issue. I am seeking assistance from the BBB to help facilitate a fair and timely resolution with Hyundai.

  

  Business Response

  Date: 06/05/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. 
  The vehicle owner indicated they are seeking further assistance from Hyundai Motor America in regard to goodwill assistance for transmission repair. 
  Based on the evaluation, we have determined that Hyundai Motor Americas repair assistance team is still reviewing the vehicle owners request. 
  The review process is expected to take longer than usual to reach a decision. Therefore, Hyundai Motor America is requesting for a 7-Business Day extension to provide a decision. We apologize for any inconvenience this may cause. Again, thank you for allowing us an opportunity to review the situation. 

  Customer Answer

  Date: 06/06/2025

  I will accept that Hyundai needs more time to review this case. However, please note the following. I dropped my car off at the ** ****** dealership on 5/13/2025 and so have been without the car for 23+ days. ** ****** stated initially that they had a transmission in stock and did install it but it apparently would not shift beyond first gear. So for approximately 1 week, ** ****** has been trying to work through this issue with Hyundai to determine if some action needs to be taken to make the transmission they installed work or whether a new transmission is needed. At this point I don't anticipate getting the car back for at least several more days. If possible, could someone at Hyundai review this situation and potentially help resolve any issues the dealer may be having. Thank you in advance for any and all assistance that can be offered under these circumstances. It has been a great inconvenience to be without this vehicle and it seems there may be some logistical/support issues at either this dealership or in their ability to get resolution with Hyundai directly.

  

  Business Response

  Date: 06/11/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of Reimbursement of transmission repairs in the amount of $5256.66. To further investigate the vehicle owners claim, we reviewed the vehicles repair history and made further contact with ** ****** Hyundai. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with reimbursement for transmission repairs. Specifically, The condition did not arise during the applicable manufacturer's limited warranty period.
  The customer is a subsequent owner of the vehicle (the warranty coverage ended at 5 years/60,000 miles, whichever comes first), and the vehicle is currently outside the warranty period by both time and mileage. 
  The vehicles Date of First Use was 12/31/2019 and currently has ****** miles. We have also verified that there is no extended warranty available for this vehicle. 
  The first transmission is covered under the parts warranty for 1 year, ****** miles. As the first transmission failed the dealership has a 2nd transmission on order and is currently seeking repair as of June 9, 2025. 
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible

  Customer Answer

  Date: 06/11/2025

  Dear Hyundai,

  I appreciate your response regarding the transmission failure in my 2021 Kona. However, I cannot help but sense that your decision reflects a purely financial stancenot an adherence to quality or customer value. Your Choice of CVT/IVT Transmissions are widely criticized for their lack of long-term reliability, especially when used in mainstream models. Numerous consumer complaints and extended warranties across the industry cite premature failures around ************* miles. Its increasingly difficult to justify their inclusion as anything other than a bottom-line cost-cutting measure, rather than as a customer-focused engineering decision. A service advisor at ** ****** even indicated that they are having to replace failed transmissions in *************. Are the days of reliable transmissions quickly fading away? Is this the new norm we should all come to expect from Hyundai?

  In 2024, Hyundai Motor Company posted a net profit of about $9.95?billion, up nearly 8% year-over-year, with revenue rising 7.7%. These results make it hard to believe that extending a modest repair courtesy for an owner of 3 Hyundai vehicles would significantly impact your financials.

  To you, any concession might be a figure to overlook in your quarterly statements. To me, it would be a lifelinepreventing substantial out-of-pocket expense and restoring my faith in Hyundais commitment to fairness and long-term quality.
  I respectfully urge Hyundai to reconsider its positionany assistance that could be offered would help. Such a gesture would demonstrate that Hyundai values more than just short-term profitsit values lasting relationships.

  Thank you for your consideration.

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon purchase of new vehicle, Hyundai failed to inform of a feature called BlueLink that was installed and added to financail contract without my knowledge, and I discovered that the product does not function as advertised litature indicates or has proper operaton of navigation system or updates as stated in Hyundai/BlueLink litature. For 7 months customer service has been refusing to addrerss this issue only sending automated responses or contact with customer service *** claims they will get back with me on a date, but never does, further attempt to contact gets a different *** and starts the whole case over in a dely tactic. this issue has been ongoing for 7 months.

  Customer Answer

  Date: 05/27/2025

  5NMJA3DE3SH447546

   

  Vehicle VIN

  

  Business Response

  Date: 06/05/2025

  Thank you for contacting Hyundai Motor America ("HMA") National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance with the Bluelink services in their vehicle.
  
  We regret the lack of responsiveness the customer has experienced. The Customer had a previous Bluelink Case regarding their concerns with Incorrect Vehicle Information and the Navigation System. We have requested that the Bluelink Department reopen the ticket and work with the Customer, to attempt to resolve the Customer's Concerns with the Functionality of the App. Alternately the Customer can contact the Blue link Department by calling them at (855) 225-8354. 
  
  We also recommend that the customer visit a Hyundai Certified Dealership so we can inspect their concerns with the navigation system and provide assistance regarding the operation of the vehicle.
  
  Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 06/05/2025

  As I did have this conversation after a lengthy wait, I believe that this is another tactic to not respond because of the information presented that Bluelink is not responding and claiming there was no ticket shows a complete fraudulent transaction as nowhere is Bluelink described as a separate company from Hyundai and Hyundai customer did not have a choice weather to use this service but was added to the purchase without knowledge or consent and then Hyundai is unable to have the third party that was forced upon the customer to communicate and resolve what should be a simple reprogramming. I am still waiting for someone to act rather push aside again

  

  Business Response

  Date: 06/17/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, Hyundai Motor America does believe the original position to be correct. 
  
  We would recommend visiting a Hyundai Certified Dealership for a thorough inspection of the vehicle's navigation system. Unless the vehicle is inspected by a Certified Hyundai Dealership, our position will remain unchanged. 
  
  After communicating with Bluelink they advised us that they had attempted to contact you twice at (931) 398-8803 but they were unable to reach you. We apologize for any inconvenience caused by communication challenges and encourage you to directly reach out to the Bluelink Department at (855) 225-8354 for immediate assistance.

  Customer Answer

  Date: 06/17/2025

  This is a bold face lie from Hyundai Motor America, Bluelink dod contact me but via a blocked number, but I contacted back on both occasions and Bluelink seemed unaware of the issue that is going over 7 months now and actually did nothing to attempt to assist.  Hyundai Motor America to which I am the customer fails to communicate from customer service and/ or provide accurate information just to strong this along.  I have now taken off from work to set an appointment at my dealership to have them take a look but they have refused in the past to correct their mistake as well 

• Initial Complaint

  Date:05/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding the ongoing issues I have experienced with my recently purchased 2024 Hyundai Palisade (VIN: *****************), as well as the unsatisfactory service I have received from Hyundai and its dealerships.Shortly after purchasing the vehicle, I began hearing a noticeable noise coming from the front right side while driving. I brought the vehicle to the dealership for service. After enduring a long wait and multiple visits, the vehicle was finally repaired. However, not long after, the same issue recurred. I returned to the dealership and again experienced significant delays before the issue was addressed.During this second round of service, the dealership returned my vehicle with almost no fuel left after their test drives. I was left stranded without enough fuel to get home. When I raised my concern about this clear disregard for customer care, I was told there was nothing they could do. Only after I insisted on speaking with a manager was I provided with a $10 check to fill up my tank at a nearby gas station. While this technically resolved the immediate issue, the lack of consideration and professionalism was extremely disappointing.Unfortunately, the same noise has now reappeared again. I visited a different dealership closer to my home, only to be told that I would have to return to the original service location since they were the ones who previously worked on the issue. This resulted in yet more wasted time, and I am now left feeling exhausted and extremely frustrated. I have lost confidence in Hyundais ability to properly service my vehicle and resolve this recurring problem.I am deeply disappointed in my decision to purchase this vehicle. Unless Hyundai demonstrates a genuine effort to make this situation right including the possibility of replacing the vehicle I do not see how I can continue to trust the company or its customer service.Attached documents related to the issue for your reference.

  

  Business Response

  Date: 05/30/2025

  Thank you for reaching out to Hyundai Motor Americas National Consumer Affairs. We deeply value our connection with our esteemed vehicle owners, and it is with regret that we acknowledge the situation that led to your contact.
  
  We understand that you are seeking further assistance regarding the potential repurchase of your vehicle by Hyundai Motor America. In order to thoroughly investigate your claim, we conducted a comprehensive review of your vehicle's repair, maintenance, and warranty history.
  
  Upon careful evaluation, Hyundai Motor America determined that the vehicle does not qualify for a remedy under the applicable states law because there was not an unreasonable number of repair attempts or time out of service for an issue that substantially impaired vehicles use, value or safety
  
  We sincerely thank you for the opportunity to review your situation and regret that we are unable to provide a more favorable response at this time

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about April 19, 2025 while charging overnight 2022 Hyundai Ioniq5, the whole house breaker was tripped. Our electrician was contacted to troubleshoot the home breaker and identify the source of the problem. He learned the issue was caused by the defective **** board located inside the vehicle. He later learned the ** home charger was damaged as well and needed to be replaced. I am seeking reimbursement to replace the charger, the cost to troubleshoot and replace same and fbe cost of gas required during the time it took to replace the **** board. (April 20-May 8)I contacted Hyundai Corporate to seek assistance with the above and was advised Hyundai Motor America does not offer reimbursement for third-party home electric vehicle charging stations.When we purchased the vehicle back in 2022 for 66K we were told the vehicle would hold its value. Today, we are being told the vehicle is worth 25K. There have been 3 recalls for this **** board prior to the board malfunctioning and causing damage to our ** charger. The vehicle is manufactured by Hyundai NOT the dealership. Just as Hyundai Corporate was responsible for the delay in providing the part to the dealership, which took well over 30 days to receive, Hyundai is ultimately responsible for unplanned damages that occurred due to a defective part within the vehicle. Faulty board required the purchase and installation of ?new ** charger plus the cost of fuel (verses electric) for Elantra rental provided while waiting well over 30 days for the part to arrive. ** Charger $587.43 Installation Cost $450.00 Gas Expense $236.80 March 20 - May 8 Total: $1274.23

  Customer Answer

  Date: 05/23/2025

  VIN *****************

  

  Business Response

  Date: 05/27/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of reimbursement for the house charger and electrician. 
  To further investigate the vehicle owners claim we reviewed the vehicles repair history, documents sent in, brand loyalty, and dealership loyalty. 
  
  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with reimburse for the house charger and electrician.  Specifically due to, the condition appears to be caused by an outside influence which caused the house breaker to go causing a malfunction in the ** charging station at the home. 
   
  Again, thank you for allowing us an opportunity to review the situation. We regret that a more favorable response is not possible. 

  Customer Answer

  Date: 05/28/2025

  Respectfully reject the response from Hyundai.  The outside influence referred to was the defective **** board.  The vehicle was being charged by our home ** charger when the incident occurred.  The defective board tripped the breaker and damaged the former ** charger.  When I contacted the Hyundai dealership to explain the scenario of events they knew exactly what the problem was and advised to have the vehicle towed to their location. The ** charger was damaged as a result of the defective ********** while the vehicle was being charged not the opposite as Hyundai would like one to believe.  

   

  

  Business Response

  Date: 05/28/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. We regret to inform you that unless additional information is available Hyundai Motor Americas position will remain the same

  Customer Answer

  Date: 05/28/2025

  The information provided below contains further details regarding how the defective ICCU in a Hyundai ** can cause damage to the ** charger. 
  
  Yes, a defective or damaged Integrated Charging Control Unit (ICCU) in a Hyundai ** can potentially cause damage to the ** charger. The ICCU manages the charging process and the 12V battery, and if it fails, it can lead to issues with AC charging, including potentially damaging the charger or causing the car to stop charging altogether. 
  Here's a more detailed explanation:
  ICCU's Role:
  The ICCU is a crucial component in the ** charging system, responsible for managing the interaction between the high-voltage battery and the external charging network. 
  Defective ICCU Impacts:
  A defective ICCU may stop charging the 12V battery, which can lead to a loss of power and increase the risk of a crash. It can also affect AC charging, potentially causing the car to refuse to charge or damaging the charger. 
  Recalls and Software Updates:
  Hyundai has issued multiple recalls and software updates to address ICCU issues, recognizing the potential for damage and safety risks. 
  

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting the repair of damage that was caused by a Hyundai technician. The damage has been directly correlated to be a result of exposure to coolant by the Hyundai body shop technician who assessed this recently. The event occurred in 2016 and was in warranty period when the damaging event occurred. However, the directly correlated cause of the corrosion is now being ignored by Hyundai and repair denied. They had me running around and insisted that I get an assessment by their body shop, and now once it was assessed and correlated, they started noting dates. Dates and warranty restrictions do NOT apply in this case. The damage has been assessed to be directly related to coolant exposure that occurred as a result of technician carelessness in 2016.

  Customer Answer

  Date: 05/22/2025

  VIN number is KM8JTCAF1EU849405

  

  Business Response

  Date: 05/23/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of having the hood repaired or replaced under warranty. To further investigate the vehicle owner’s claim, we reviewed the vehicle’s repair history, brand loyalty, service records, and dealership loyalty. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with the repainting or replacing the hood specifically due to, the condition did not arise during the applicable manufacturer's limited warranty period. 
  
  Again, thank you for allowing us an opportunity to review the situation. We regret that a more favorable response is not possible. 

  Customer Answer

  Date: 05/23/2025

  I am refusing the decision as the warranty, again, IS IREELEVANT TO THIS CLAIM. the lack of accountability from a Multi Million dollar comapny is ASTONISHING to me. I am not REQUESTING WARRANTY WORK. I AM REQUESTING THE OVER TIME DAMAGE THAT WAS DONE TO MY VEHICLE FROM A TECHNICIAN BACK IN 2016 which was RESULT OF A TECHNICIAN FAILURE. The damage was caused within the 3yr/36K. Rust/corrosion takes time to appear. I am not accepting the denial and I am looking for repair done due to the employees damage from back in 2016 which overtime has caused this rust /corrosion. 

  

  Business Response

  Date: 05/27/2025

  Thank you for contacting Hyundai Motor America (“HMA”) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. 
  The vehicle owner indicated they are seeking further assistance in the form of for warranty coverage for a paint concern.
  To further investigate the vehicle owner’s claim we reviewed the vehicle’s repair history, photographs, brand loyalty dealership loyalty. 
   Based on the evaluation we have determined that Hyundai Motor America will not be assisting with covering the paint concern under warranty as the vehicle is over 10 years old.  This is the first time the customer has brought this to Hyundai's attention.  The paint warranty is for 3 years or 36,000 miles which would have expired on 2/16/2017.  Specifically due to, for the vehicle being out of warranty for a paint repair. 
  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible