Complaints

This profile includes complaints for Hyundai Motor America's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Hyundai Motor America

  10550 Talbert Ave Fountain Valley, CA 92708-6031

  
• 

  Hyundai Motors America

  1 Joe Frank Harris Blvd Brunswick, GA 31523-7802

• 

  Hyundai Motor America

  PO Box 9070 3400 Rt 42 Turnersville, NJ 08012-9070

• 

  Hyundai Motor America

  1122 Cranbury South River Rd Jamesburg, NJ 08831-3405

• 

  Hyundai Motor America

  6831 Black Horse Pike Egg Harbor Township, NJ 08234-4131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car summer of 2024 to a Hyundai dealership for serious transmission issues at the request of a 3rd party mechanic since the car was still under my CPO 10 year, 100k mile warranty. Dealership says nothing is wrong with the car. The transmission failed 6k miles later, now just out of warranty.6 months later of back and forth with *** and dealerships, I get my car back and it is showing signs of the same issue my original transmission had. The dealership that did the repair says there is nothing wrong with it, just like the original dealer. I can provide a more detailed account of the last 6 months if needed.

  Customer Answer

  Date: 05/22/2025

  ***************** is the ***

  

  Business Response

  Date: 05/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, and we regret the circumstances that prompted their contact. The vehicle owner indicated that they are seeking further assistance in the form of repairs due to transmission concerns. 

  The dealership inspected the customers concerns after transmission replacement and deemed that the vehicle is operating as designed. If the customer is still having concerns with the transmission, the customer can either take the vehicle to another dealership for a second opinion, or seek outside insight as the vehicle is no longer under warranty. 

  If the customer does return to a ********************** dealership and the dealer does find a concern, it is possible that the customer will have to pay out of pocket for any repairs needed to the vehicle due to warranty status. 

  Again, thank you for allowing *** to review your concern. We regret that a more favorable outcome is not available at this time. 

   

• Initial Complaint

  Date:05/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to enroll in bluelink. I have sent the required documentation and unable to enroll in bluelink.

  Customer Answer

  Date: 05/20/2025

  Vin: *****************

  

  Business Response

  Date: 05/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of assistance getting ******** registered.  To further investigate the vehicle owners claim we reviewed the vehicles repair history, purchase history.  Based on the evaluation we have determined that Hyundai Motor America will not be assisting with assisting to get the Bluelink registered. Specifically, due to, ******** being a third party company that is working with Hyundai for this service.  The customer will need to continue to work with ******** to get registered.  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:05/20/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint because weve been without our Hyundai vehicle (VIN: *****************) for nearly two months due to a service issue that was completely out of our control. We purchased the vehicle on March 14 2025, and it has already spent a significant amount of time in the shop. We picked it up yesterday, 5/19/2025.During this time, weve continued to be billed for payments on a car we havent even had access to. Its caused us a great deal of emotional and logistical stress we missed our flight to attend a family funeral and werent able to travel for Mothers Day, all because we didnt have a functioning vehicle.Hyundai provided a one-month payment reimbursement as a goodwill gesture, which we appreciated at the time. However, theyre now refusing to cover even a second month, despite the vehicle still being undriveable. Whats more concerning is that were being told we must sign a legal settlement agreement just to receive additional compensation that waives any future claims related to this same issue.We dont feel comfortable signing a legal agreement that essentially says Hyundai holds no further responsibility, especially when we havent been fairly compensated yet and the situation hasnt been fully resolved. Thats not how a company should treat its customers, particularly when the issue has caused this level of disruption and distress.Were requesting:Payment coverage for at least the second month that weve been without the vehicle.The ability to receive support without being required to sign a legal waiver or settlement agreement that limits our rights.Weve been cooperative and patient throughout this entire process. Were only asking to be treated fairly. Please let us know if you need any additional information.Thank you. ****** **** and ******* *******

  

  Business Response

  Date: 05/28/2025

  Thank you for reaching out to Hyundai Motor America (HMA) National Consumer Affairs. We value our connection with our esteemed vehicle owners and regret any circumstances that required your contact.
  The vehicle owner has requested further assistance in the form of a second monthly payment reimbursement, without releasing *** from any liability concerning warranty breaches or lemon law claims related to the vehicle's repairs, as referenced in the determination letter.
  Upon reviewing the vehicle's repair history, and communications with both the customer and ******* ********************** of *****************, we have determined that Hyundai Motor America will not be able to fulfill the customer's request for a second monthly payment reimbursement or any additional terms outlined in the determination letter.
  This agreement was intended to resolve all claims, both past and present. Should the customer wish to accept the offer, a signed agreement will be necessary. The goodwill gesture provided was based on a thorough analysis and investigation of the customer's concerns related to the lemon law denial. As a result, the customer is eligible for only one month's vehicle payment reimbursement.
  Thank you again for the opportunity to review this situation. We regret that a more favorable response cannot be provided at this time.

  Customer Answer

  Date: 05/29/2025

  I appreciate that Hyundai reviewed my case again, but I am extremely disappointed by the decision to deny even a second month's payment coverage after my ****** has been in the shop for nearly two months. This issue has caused a serisou disruption to our lives and yet Hyundai is refusing to provide a fair goodwill support unless I agree to sign a legal settlement that WAIVES all future claimes RELATED to this SAME issue. 
  
  It is not reasonable or ethical to reuqire a customer to sign away their rights in order t oreceive basic assistance for a situation that Hyundai achknowledges has already caused hardship and stress on our family. That does not feel like goodwill at all. It feels like pressure. 
  
  I am not satisfied with Hyundai's response and will continue to seek a fair resolution through all available consumer channels. I truly expected better from a compny that claims to value its customers 
  
  Thank you.
  
  ****** ****

  

  Business Response

  Date: 06/03/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct.  
  
  After a thorough review of your request, we regret to inform you that we are unable to modify the terms of our goodwill offer letter. Our policies are designed to ensure fairness and consistency across all our customers, and any deviation could compromise these standards.
  We understand that this may not be the outcome you had hoped for, and we sincerely apologize for any inconvenience this may cause. We value your relationship with us and assure you that this decision was made after careful consideration of all factors involved.
  
  Should you have any further questions or require additional clarification, please feel free to get in touch with us. We are here to assist you in any way possible and appreciate your understanding and cooperation in this matter.

  Customer Answer

  Date: 06/03/2025

  Thank you for your response and for reevaluating our situation.
  
  Before we can move forward, we would appreciate clarification on two important points:
  
  1. Does signing the settlement agreement waive our rights to future warranty coverage or repairs related to the same issue? We want to be sure that our ability to receive service or support through Hyundais warranty is not affected by this agreement.

  
  2. Can you please confirm exactly what the current settlement offer includes? We understand that a 6-month payment coverage has been discussed, but would appreciate written confirmation of the full scope and terms of the offer.
  
  We want to ensure we fully understand what were agreeing to before signing any documents, and we appreciate your time and transparency in helping us make an informed decision. 
  
  Sincerely,
  ****** ****
  VIN: *****************
  Purchase Date: 3/14
  

  
  

  

  Business Response

  Date: 06/12/2025

  Thank you for granting us the opportunity to further review this situation. We understand and sympathize with the customer's concerns.
  As outlined in the settlement letter, Hyundai Motor America will continue to honor the remaining terms of the **************** limited warranties as detailed in the Owners Handbook and Warranty Information. The customer's *************************** ******** is protected by a 10-year, 100,000-mile warranty.
  Our investigation into the case revealed that the customer was initially offered up to four months of vehicle payments. However, without providing a response, the customer decided to file a claim with the ********* Better Business Bureau. After reevaluating the case, we have decided to proceed with a goodwill offer of six months of vehicle payments. This offer requires the customer and a notary to sign the settlement letter.

  Customer Answer

  Date: 06/12/2025

  
  Thank you for the clarification and for confirming that our vehicles factory warranty will remain in effect under the terms of the settlement.
  
  
  We appreciate Hyundais reconsideration and are thankful for the updated goodwill offer of six months of vehicle payments. Please go ahead and send the final version of the settlement agreement so we can review and proceed with notarization.
  
  
  Thank you again for your time and for working with us to reach this resolution.
  
  
  Sincerely,
  ****** ****
  VIN: *****************
  
  
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:05/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** agreed to purchase my car back 11/18/2024. One initiation began a member of the customer solutions team told us that it would we didnt need to continue making payments and it would not affect our credit score. Scores for me was hit for 85 points plus on both of our credit scores. We reached out to get this issue corrected and was given the run around by the finance department after being told by them it should not have been hit. The poor communcations with the solutions department was the main cause of this. All documents have been sent back before the end of 2024, car has been paid off and surrendered by by Feb 17th. However, the car has not been removed from our credit score and my husband and I havent had a reversal in the derogatory **** on our credit ***ort. Phone calls are supposidly recorded so they should be able to find out early on the calls where the *** told me that my credit score should not be affected nor did i need to continue making payments.

  Customer Answer

  Date: 05/20/2025

  The *** requested is *** *****************

  

  Business Response

  Date: 05/22/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of correcting the customer's credit report.  Based on the provided details, we must redirect  you to contact  your lien holder, Hyundai Motor Finance by phone at ************** or by visiting *********************************************, thank you for allowing us an opportunity to review the situation. 

• Initial Complaint

  Date:05/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase Date: December 9, 2023 1. Fuel Incident (December 12, 2023): Three days after purchase, I traveled to ********, **. The low fuel light came on, and the next morning the vehicle stalled while crossing the street to a gas station. I was later advised by the service department that there should have been a buffer in the fuel system.2. Fuel System Failure (January 1729, 2024): At ***** miles the car again ran out of gas as soon as the light turned on and would not accelerate over 30. I had to drive it like this for over an hour back to the dealership. The fuel pump assembly was replaced and the technician confirmed a mismatch between the gauge and tank levels.3. Oil Leak (July 330, 2024): A leak around the oil pan was discovered during a routine oil change. Due to supply chain, the repair was delayed until 7/29 and completed at ****** miles.4. Battery Issues (August 23October 24, 2024): The car frequently required jump starts and a fan would continue running after shutoff. The dealership diagnosed low battery voltage and loose connections. ****** miles 5. Fuel System Failure (December 1620, 2024): Three hours from home the vehicle ran out of fuel prematurely and would not accelerate past 30 after adding gas. The dealership replaced the fuel pump and regulator.6. Fuel System Failure (April 21May 6, 2025): The low fuel light came on and the car died. After refueling it did not accelerate past 25. Hyundai Roadside Assistance towed the vehicle about four hours from home.Prior to the most recent failure, I submitted a warranty claim. I also spoke with **** and every time he scheduled a callback, he never did and I had to follow up on three separate occasions.I am seeking a replacement vehicle or refund. It is unreasonable to ask a consumer to see if the issue is fixed by continuing to drive a vehicle that has already failed multiple times. I have involuntarily confirmed that the issues have persisted and do not want to go through the trauma again.

  

  Business Response

  Date: 05/23/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of a repurchase of their vehicle. To further investigate the vehicle owners claim, we reviewed the vehicles repair history as well as speaking to the dealer about the concerns. Based on the evaluation we have determined that Hyundai Motor America would be able to assist a repurchase. We spoke with the customer and advised that we will go ahead with the vehicle repurchase. We will initiate that process once this case has been resolved by the customer. Again, thank you for allowing us an opportunity to review the situation.

  Customer Answer

  Date: 05/27/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have submitted the documentation. I am waiting to hear back regarding the repurchase estimate of the vehicle. 

  Regards,
  
  **** ******
  
   

  
  

• Initial Complaint

  Date:05/16/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cars VIN is : ***************** I leased this car in March 2024. In February 2025 I experienced an ECCU failure on the road. From driving on a busy road to all of a sudden my car coming to a complete stop with no warning of any imminent failure. This sudden stop in busy traffic on my morning commute put me at risk . I had to leap frog my way out of the busy street and call for a tow truck. The whole ordeal was stressful, afterward I had issues with the dealership taking accountability. I was not offered a rental car, I had to get my own secondary means of transportation. I was told there was potential of getting reimbursed for rental charges but only if I followed very specific guidelines. After I got the car back I just couldnt reliably drive it anymore. I no longer feel safe and am reminded of being left on the road. I have not driven the car since getting the car back from the repair.I asked to be able to return my car under lemon law, or be able to return my lease early, some kind of resolution. Hyundai has so far denied any request

  

  Business Response

  Date: 05/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us, and we regret the circumstances that prompted their contact. The vehicle owner indicated that they are seeking further assistance in the form of a repurchase due to ECCU concerns. 

  To further investigate the vehicle owners claim, we reviewed the vehicles repair history and California lemon law, and the vehicle does not qualify for a repurchase under the states parameters. The customer was offered $300.00 in goodwill for inconvenience of time down. The customer will simply need to return the offer letter that was received signed with a current copy of the vehicle's registration. 

  If the customer is looking to terminate their lease early, they will need to work with their leasing company as that is not something *** can assist with. 

  Again, thank you for allowing us to review your concern, but this is the final offer from HMA. 

  Customer Answer

  Date: 05/19/2025

  my safety is worth more than an unreliable car and $300. I spent more on that on getting a rental and on buying a new car because I no longer felt safe with my Hyundai. 
  I asked to terminate my lease early and get a prorated refund for the unused usage of the vehicle. 
  

  its unacceptable to put profits over people. This isnt even the first issue I had with the car! I contacted the dealership about my exploded tire patch kit that comes with the car as well, that happened on the first month of ownership 

  

  Business Response

  Date: 05/20/2025

  The dealership corrected all of the customer's concerns, and deemed the vehicle to be operating as designed at the time of release. If the customer is having further concerns with the vehicle, the customer can return the vehicle to the dealership for further inspection, and if there are any repairs needed, they will be completed. 

  A repurchase of the vehicle is not warranted at this time, but if there are further concerns in the future, the case can be evaluated once again. With *** not repurchasing the vehicle due to it not qualifying under California lemon law, it is between the customer and the leasing company to discuss whether or not the customer will be terminating the lease early, and the customer's financial responsibility for termination. 

  The $300.00 that *** is offering is a goodwill gesture, and not a requirement on ***'s part to provide. The customer is free to decline the goodwill at any time, but this is the only goodwill that *** is offering at this time. 

  Again, thank you for allowing us to review your concern. 

  Customer Answer

  Date: 05/21/2025

  I am asking for me to be able to turn in my lease early and make no more payments. 
  since I paid for my lease in full I am asking for a pro-rated refund. Im not asking for a complete refund. 
  I do not feel safe in this car and it failed me in one of the biggest ways it could. Put yourself in my shoes, going 40 mph, surrounded by cars, early morning commute. Then bam, the car stops middle of the road, no warning. While other cars just zoom by. 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13th 2025 my transmission failed and was approved for replacement through Hyundai's Warranty claim center on Friday May 16th. The ******* Hyundai Dealership has made no attempt to get me a loaner or rental vehicle and cannot even give me a time frame as to when my vehicle will be completed. They stated that they have 27 loaner vehicles and all of them are accounted for at this time. I contacted Hyundai Cooperate via their website on the 14th, 15th and called on the 16th. I explained that I need a vehicle to get to work and need to know if they can reimburse me for a rental car and they told me she would fast track my case number and it will be 3 more business days before someone will let me know if reimbursement is even possible. I find it ridiculous that I have to go 8 days without a vehicle before someone can even tell me if and how much they might reimburse me. In addition I find it unacceptable that I might have to pay anything out of my own pocket for replacement transportation because of their faulty vehicle.

  Customer Answer

  Date: 05/19/2025

  The vin for my 2022 Hyundai ************** is  *****************

  

  Business Response

  Date: 05/27/2025

  Thank you for contacting Hyundai Motor America National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of loaner or rental reimbursement.
  
  To further investigate the vehicle owners claim we reviewed the vehicles repair history, recommended repairs, warranty manual, etc. Based on the evaluation we have determined that the Hyundai limited warranty does not have a provision for loaners or rentals even if warranty work is being completed. Despite this Hyundai Motor America is willing to review rental expenses up to $60/day for warrantable concerns. 

  Customer Answer

  Date: 05/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2018 Hyundai ****** in August of 2021. I have taken my car to Hyundai service centers at least 3-4 times to get recalls and service done. No one every made me aware that the engine I had was capable of catching fire and blowing up rather it was been driven or just parked. Thank god it never caught fire. The engine did go out on march 25th 2025. I spoke to someone at Hyundai and found out about the warrant for the engine due to its malfunctions. I was scheduled an appointment at **** ***** Hyundai in *********, ** for March 27th 2025. I was appointed a case manager through Hyundai consumer affairs as well. The case manager I was given has a strong accent which made a language barrier between us. I called and asked for a new case manager which Hyundai never did for me. I had to pay for a rental for 4 weeks straight which I was told I would be reimbursed but only for $40 a day and that they dont cover fees. I was told after the 4 weeks I had the rental that I was eligible for a loaner for the time that they will have my car because the warranty was approved, and that I just had to pay a deposit. When I went to the dealership to get the loaner I was told that they only cover up to 5 days because Hyundai never reimburse them. My case manager through Hyundai told she has gotten other loaners through the same dealership for the remain time their vehicles was there, but there was nothing she could for me. She also stated that my car would be done in a few more weeks. Since I had no transportation I had to take those few weeks off of work which cause me to miss out on funds and falling further behind on my care note. A few weeks has came and gone and Im being told 6 more weeks tops. Im on the verge of losing my job. *** consistently asked my case manager to escalate the situation, but she continues to tell me its nothing she can do. May 15th 2025 I spoke with dealerships manager. He told me all engines arent new thats being put into cars, when they should

  Customer Answer

  Date: 05/15/2025

  VIN# *****************
  

  
  

  

  Business Response

  Date: 05/20/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs.
  Connecting with our valued owners is important to us but we regret the circumstances that
  prompted their contact. The vehicle owner indicated they are seeking further assistance in the
  form of a loaner until the vehicle is done with no expense on their end. They would also like full
  reimbursement for rental costs and towing fees. To further investigate the vehicle owners
  claim, we reviewed the vehicles repair history, and we spoke with the dealer. The dealer has all
  the parts and is working through their list of repairs to get to the customers vehicle. Based on
  the evaluation we have determined that Hyundai Motor America would be happy to assist with
  what was conveyed to the customer. *** advised we would be happy to reimburse a rental up
  to $40 a day until the repair is completed. Again, thank you for allowing us an opportunity to
  review the situation.

  Customer Answer

  Date: 05/20/2025

  Im not understanding the resolution. Its not stating rather or not they will provide a loaner vehicle until my vehicle is done. Which I really need so I can get back to work. Ive been out of work for a lil over a month now due to lack of transportation. Im also not understanding when I will be reimbursed for what Ive already paid for rental cost and tow fees. My main focus is having transportation to be able to get to work. I shouldnt have to come out of pocket for anything when the engine malfunction is on the manufacturer. I feel as if *** should provide a loaner until my vehicle is complete 

  

  Business Response

  Date: 05/22/2025

  Thank you for allowing us an opportunity to review the situation further. As we do sympathize with the customer, ********************** does believe the original position to be correct. The dealer may provide a loaner, but they may not have availability to provide one. When that occurs we are happy to look at covering $40 a day that we would reimburse to the customer. Under the terms of the warranty rental vehicles are not a covered expense but we understand the need for transportation, which is why we are happy to do this

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2013 Hyundai ****** GLS (VIN#*****************) from ***** Hyundai in *******************, ** on 7/7/2016 with ****** miles. The current odometer reading is approx. ******. I was driving on 4/21/25 and I noticed that the oil light flashed on one time and then remained off. The same thing happened on 4/24, but this time there was a faint knocking sound that came out of nowhere, so I immediately drove directly to ********** and had the oil changed (well within the ***** mile requirement). As I drove away, I noticed that the knocking sound was gone. All seemed to be good. The next morning as I was driving to work, the engine completely seized with absolutely no warning. Had I chosen to take the freeway that day, it could have caused a horrible accident. I had the car towed to my mechanic who immediately recognized the symptoms and contacted Hyundai confirming that it was a well known engine issue. I then had the car towed to ***** Hyundai. ******** ****** in Service did the intake (Case #********) for the repair to be covered under warranty. He said it would take approx 2 weeks to hear back from Hyundai with a confirmation that they would repair it under warranty. He also told me that there were no loaner cars and it would take approx 2 weeks before 1 became avail. 2 weeks later ******** called with Hyndai's response. Hyundai was refusing to cover the necessary engine replacement due to owner neglect. To be clear: the engine failure in this vehicle was not due to neglect. It was the result of a widely recognized design flaw in Hyundai/Kia GDI engines, and the manner in which this has been handled further exacerbates the hardship caused. I need for Hyundai to take ownership of their known design flaw and make me whole again by either buying the car back or by replacing the engine with a new one. I am still without a loaner vehicle and I cannot get to work without one. I must have a car for work and am at risk of losing my job if I don't have one immediately,

  

  Business Response

  Date: 05/16/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of engine replacement/repair. To further investigate the vehicle owners claim, we have reviewed the vehicles repair history, photographs, etc. Based on the evaluation, we have determined that Hyundai Motor America will not be assisting with this vehicle repair because it was not maintained in accordance with the requirements set forth in the Owners Manual.  We Have Identified maintenance gaps from 5000 to ***** miles and 6/8/22 To 11/3/23.

  Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible.

• Initial Complaint

  Date:05/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been over due for an oil change for ***** miles . Ive been speaking with service back and forth . I finally set an appointment. I checked my car no wiper fluids nothing done . But the tire replacement . The service tech called me at 12:41 pm to check what needed to be done because he said I didnt need a tire rotation . I confirmed new tire and oil change ! Hyundai has been calling me for weeks to have the oils change . I picked my car up on 05/09/2025 and had no wiper fluids nothing and the oil was not changed ! Then the service tech said I would have to wait until the next day to pick up my car ? When the agreement for months , was I can come drop my car off after hours then pick up when I get off and the key would be there .They argued its not on the paperwork .Ive been calling since 8am to speak to finance to GIVE this car back ! ***** , and ****** would never ! And I didnt have payments with ***** . Service manager today wouldnt allow me to even try to explain either I was cut off and I was fed up .all morning theyve been arguing I didnt have the oil change in the paperwork ! When its right there ! Who checks fluids and not notice its no oil or WINDSHIELD WIPER FLUIDS! He just cleared the code BUT DIDNT CHANGE THE OIL !!??????? I dont have the timeeeee for the back and forth I have 3 jobs ! I NEED A FINANCE SUPERVISOR (THAT CAN ACTUALLY LISTEN WITHOUT A CHIP ON THEIR SHOULDER) TO CALL ME SO I CAN GIVE THIS CAR BACK !

  

  Business Response

  Date: 05/12/2025

  Hyundai Motor Finance (HMF) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer Hyundai Motors America (HMA) for any concerns related to the vehicle and safety recalls. HMA can be contacted by phone at **************

  Customer Answer

  Date: 05/12/2025

  VIN Number:*****************

  

  Business Response

  Date: 05/19/2025

  Thank you for contacting Hyundai Motor America (HMA) National Consumer Affairs. Connecting with our valued owners is important to us but we regret the circumstances that prompted their contact. The vehicle owner indicated they are seeking further assistance in the form of?having the oil changed in the vehicle. To further investigate the vehicle owners claim we reviewed the vehicles?repair history, date of first use and current milage. Based on the evaluation we have determined that Hyundai Motor America will not be assisting with?the oil change. Specifically due to,?the vehicle is currently at 10,630 miles and has not had an oil change yet. Appointment was booked for an oil change on May 17th as per customer's request. Again, thank you for allowing us an opportunity to review the situation. We regret a more favorable response is not possible. The vehicle was not maintained in accordance with the requirements set forth in the Owners Manual.