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Business Profile

General Merchandise

Brownstone Resources LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 44 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

    Business Response

    Date: 02/28/2023

    We apologize for the confusion, there is no subscription on your card. This charge was for your order of a Britebeam Headlamp. Not to worry we have given you a full refund regarding this order. You should receive the funds back in 5-7 business days. 

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/13/2023, I ordered a dash cam that was supposed to be $49.95. They took out $158.96. An add on of a 2nd 1 was to be $*****. They also took out the *****. Ive Not recieved an email or text or product from them

    Business Response

    Date: 02/28/2023

    We apologize for the extra charge. It looks like the system entered in a quantity of 3 for these items. Not to worry, a full refund has been issued regarding this order. We apologize for the glitch in the system. 

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items from Imoderntrends.com on 12/16/22. Returned them on 12/30/22 which is within the return policy period. Address was provided by the company when I called them. Almost 2 months later, still have not heard from the company nor see a credit on my credit card statement. Called the company but now the phone number is no longer in service. I have no way to contact them except email them, which I had done before but never received a response. Now, as I read reviews, Im realizing I might have been scammed? So, with all these similar reviews, how can a company continue scamming people?

    Business Response

    Date: 02/28/2023

    We apologize for the delay in getting your refund processed. A full refund has just been issued to you regarding this order and should be received within 5-7 business days. 

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased bulb cameras from ******************** of ********** on 7 Dec 2022,recieved them 21 Dec 2022,they did not work,i returned them on 30 Dec 2022,had to file a complaint with PayPal for a refund they refunded me $89.97,this was only a partial refund,the remainder$126.99 has never been paid to me as of this date,these items were returned on 12/30/2022,they were picked up on 1/03/2023,this was within the time period for returning them,i have made several attempts to get this resolved,even though thet refunded me a partial refund they tell me the items weren't returned within 30 days,this seems to be a major complaint against this seller,i simply don't understand how this is allowed to continue,I know anyone doing business in the ***********. is liscensed to do so and if they step out of line the state usually gets involved,has this happened yet?

    Business Response

    Date: 02/21/2023

    In an attempt to process a full refund, we have noticed that you have initiated a chargeback on this order. After a chargeback is initiated, it is out of our control to issue a refund. We apologize for the inconvenience as funds should go back to the original payment method following the chargeback resolution date. Please let us know if we can assist you further. 

  • Initial Complaint

    Date:02/18/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought 2 humidifiers on November 30, 2022. A shipping label was created on 12/2/2022. Their website says 3-5 business days for shipping. When t Hey didnt arrive after 2 weeks, we reached out to them multiple times by phone and email with no response. We w ent to a local store and bought humidifiers to have them for Christmas. When the humidifiers finally came on 12/31/2022, we refused delivery by ***** The company now says that we didnt follow their return policy and kept the humidifiers and charged us for them. Discover (credit card we purchased them with) says that the dispute will be resolved soon, but that we failed to follow the return policy of the seller.

  • Initial Complaint

    Date:02/14/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought this heater from them and it didnt work out for us. So I got in touch with them immediately. So I sent it back but accidentally lost my tracking receipt. They still havent sent me my money. Purchase on 11/20/2022 Sent back on 12/01/2022

    Business Response

    Date: 03/28/2023

    In an attempt to process a full refund, we have noticed that you have initiated a chargeback on this order. After a chargeback is initiated, it is out of our control to issue a refund. We apologize for the inconvenience as funds should go back to the original payment method following the chargeback resolution date. Please let us know if we can assist you further.  

  • Initial Complaint

    Date:02/11/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a security camera that did not work ***** cost me ***** to send back I haven't received anything.

    Business Response

    Date: 02/13/2023

    We apologize for not meeting the standards you were expecting from the product that was shipped out to you. A full refund has been issued and sent back to your original payment method and should be received in 5-7 business days. We are also having another one shipped out to you as well. 

  • Initial Complaint

    Date:02/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So, I ordered 2 drones after seeing them on a Googla add. This was December 19th 2022, It is now February 9 2023. All it says - shipping label printed in *********** that's all its ever said. now after reading all the negative views, I'm happy to realize that this is a scam and I will order from another company that is not a scam. Thank goodness for PayPal. PS ***** for anyone else that gets stuck in this situation, "Don't get your hopes up or your kids".

    Business Response

    Date: 02/11/2023

    We apologize for the shipping delays to get your product out. We try our best to push through the back order delays and get everything shipped out to our customers in a timely manner. A full refund has been issued and sent back to the original payment method and should be received in 5-7 business days. 

  • Initial Complaint

    Date:02/07/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Black Bird 4K drone for a Christmas gift on Dec 12, 2022 in the amount of $111.94 order number #****** which included a drone, carry case and shipping charges. The next day I received an email that my order had shipped with a tracking number and noting that a 'shipping label created, **** awaiting item'. To date I have not received the item. I have sent numerous emails asking for an update and each time I receive the exact same email saying that my order is on a priority list and that is will will be on its way to me within the next week or less. At this point I just want my money back. Thank you for your help.***********************

    Business Response

    Date: 02/08/2023

    We apologize for the shipping delays to get your product out. We try our best to push through the back order delays and get everything shipped out to our customers in a timely manner. A full refund has been issued and sent back to the original payment method and should be received in 5-7 business days. 

  • Initial Complaint

    Date:01/31/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    I appreciate the response from the business, please take the next steps necessary to resolve the issue (complaint) at hand.

     

    The credit card used for the original purchase is still active. I will update my review of the vendor once a full refund has been made to my card.

     

    d number. Other numbers they provided didn't reach any live person. The return address was provided later via email but no physical person was to be found on location when I personally visited the site. Made me worry about sending anything to such address. Their listed address comes up as leased building. Very strange. They make return impossible and the window time is unrealistic. Made a credit card dispute but they fought it off saying no credit is due. Please see below for the details of the order and information provided by the seller.Order #**C0C8F**7 Tracking #: ********************** Ship Date: 07/27 3:42am Order Date: 07/22 11:12am Product: (****) Chill Breeze AC - Discounted6AirCond Our experts are available to assist you. Give us a call at ************ (bad number)Chill Breeze AC (Does not exist anymore)Customer *************** Hours:Monday-Friday | 7 :00AM - 5:00PM PST (Never answers phone)Email: ********************* (Does not work)

    Business Response

    Date: 02/07/2023

    We apologize for the inconvenience as a full refund has been issued however, it has not been able to go through. Please check back that your card is still active and reach back out to us so we can further assist you. 

    Customer Answer

    Date: 02/14/2023

     

    The vendor rejected the charge back. As such the charge was posted again. You left a remark to the card company that no refund is due! 

    Business Response

    Date: 02/11/2023

    A chargeback has been posted in accordance with this transaction already. Customer has received a full refund from the chargeback. 

    Business Response

    Date: 02/27/2023

    In an attempt to process a full refund, we have noticed that you have initiated a chargeback on this order. After a chargeback is initiated, it is out of our control. We apologize for the inconvenience as there is not much more we can do after a chargeback has been posted.

    Customer Answer

    Date: 03/02/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

Brownstone Resources LLC is NOT a BBB Accredited Business.

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