We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

General Merchandise

Brownstone Resources LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 drones and I somehow ended up ordering some extra attachments that I did not know I ordered. I wrote the company that I would like the two drones but not the extra, they told me in an email that it had already shipped so they were not able to subtract the extras. I tracked my order and it had not shipped, that is when I felt something was not right. I emailed back that it had not shipped and I would like to cancel my whole order, I did not hear back for a while, emailed again. I received a standard email telling me to call customer service, the number does not work. I looked at my order and called the 877 number on the order, that number is no longer in service, that is when I got really concerned and wrote to them that neither of their numbers work and they need to cancel my whole order as the items had not shipped yet. I am tracking the shipment every day and it never shipped. I again got the standard message to call customer service (standard message), the number does not work. I am currently disputing the payment with my cc company. BE AWARE this company is no good. Attached see what I have done to cancel my order, and remember my order has not shipped.

    Business Response

    Date: 02/27/2023

    Customer has been sent a full refund back to the original payment method.

  • Initial Complaint

    Date:10/18/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company 9 days ago and paid for Priority Mail. The confirmation email they returned contained a tracking number. The post office reports: "A status update is not yet available on your Priority Mail package. It will be available when the shipper provides an update or the package is delivered to ****** The phone number provided at the bottom of the confirmation email *************) does not seem to be working.

    Business Response

    Date: 02/27/2023

    This order has been delivered Oct 26.

    Customer Answer

    Date: 02/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:10/18/2022

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a drone from them on 10/3. They send me an email on 10/4 with the **** tracking number. When I go to track it, **** has no record of it, but that the business "Label Created, not yet in system". They created the label that day, but obviously hasn't send the product out yet. I've tried emailing and I did get a response that I should get my order soon. That was 6 days ago. At this point, I'm not expecting to get it. I'll wait a few more days and if not, I will be cancelling with my credit card company. Really frustrating especially the fact that I paid extra for expedited shipping since it was a birthday present for my husband.

  • Initial Complaint

    Date:10/13/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two drones on Oct 6th. Money was taken from Bank account . Received an email claiming it was shipped and received a phony tracking number Still have not received my order or any other correspondence... I sent them a message to either send the ordered product or give my money back... no response

    Business Response

    Date: 02/27/2023

    Partial refund has been sent for the inconvenience.

    Customer Answer

    Date: 02/27/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

Brownstone Resources LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.