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Business Profile

General Merchandise

Brownstone Resources LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Merchandise.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 263 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 25 October I purchased a drone and an extra battery from brownstone. I have called customer service twice. Twice they have sent me emails that say package has shipped, but **** site denies having item. As of Nov 12, item has still not shipped. They will not contact me, refund my money thru PayPal or deliver the item purchaseds

  • Initial Complaint

    Date:11/09/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 Bulb Cam products for $117.96. I never received my product. I tried to email the company numerous times but they wouldn't respond. I even filled out their contact form on their website. No response. I tried calling them anytime day or night and their line was busy. When I emailed that I would like a tracking number so I know if or when I'd receive my product. No response. I asked them if they could tell me if they even sent the product. No response. I wrote them so many emails that they finally sent back one saying they were sorry I was unhappy with their service!!! LOL Are you kidding me!! I explained all I wanted was MY PRODUCT, or at least send a tracking number. No response. AND now they RETURN my emails!!! I can't call them. I can't correspond with them. I have no products!!! What kind of scam operation is this place running? How many OTHER customers have they done this to!? I had placed the order through PayPal THINKING that I was somewhat protected by using PayPal. But apparently NOT! I'm now going to cancel PAYPAL because they said "You need to keep TRYING to correspond with the company." Well, how ludicrous, if the company doesn't respond how do I correspond with them?

    Business Response

    Date: 02/27/2023

    We apologize for the delayed response. Customer has done a chargeback and case has been settled.

  • Initial Complaint

    Date:11/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left their website without completing my transaction and they billed me anyway. I had not even gone through the shipping choices.I contacted their customer service immediately to request cancellation and they did not cancel it.I filed an issue report through Paypal and was denied because I can't show documentation that I left the website. So Merchant lied and I was given no consumer protection.

    Business Response

    Date: 11/14/2022

    Hello

    Thank you for contacting our Customer Care.

    Please allow 5 to 7 business days for the refund to process back onto your account.

    The funds have already been released from our company. If you have any other questions or concerns, please feel free to contact our customer service to speak with a live representative at **************** who will be glad to assist you.

    Have a wonderful day!

    Customer Answer

    Date: 11/14/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:11/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 11/06/2022 Misleading advertising caused accidental order. Called number provided on 11/07/2022 to cancel. Only got recorded message. Left message to cancel. Unable to reach company. Want order cancelled and refund of payment to PayPal.

    Business Response

    Date: 11/15/2022

    Hello

    Thank you for contacting our Customer Care.

    Please allow 5 to 7 business days for the refund to process back onto your account.

    The funds have already been released from our company. If you have any other questions or concerns, please feel free to contact our customer service to speak with a live representative at **************** who will be glad to assist you.

    Have a wonderful day!

  • Initial Complaint

    Date:11/05/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date-of-Transaction: 09/11/2022 Amount of Money: $ ***** Type of Product: FlexVision Adjustable Dial Vision Lenses Nature of Problem: NEVER RECEIVED THE PRODUCT!Order Number: 23D02DFBD3 **** Tracking #: ********************** Today's Date: 11/05/2022

  • Initial Complaint

    Date:11/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/23 I was charged for 3 360 light bulbs was told I'd have tracking number in 72 hours got nothing. Tried all the numbers they have and sat in hold just to be hung up on 5 times. I'm concerned as they have numerous shadow companies collecting and not delivering. Are they scamming money for a bigger crime? I want my money back and they should be shut down.

    Business Response

    Date: 02/27/2023

    Customer has been sent a full refund back to the original payment method.

  • Initial Complaint

    Date:11/04/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items online , they sent an invoice of the purchase, and then shipping g details. When putting in tracking number it came back as invalid , I emailed the company about item arriving and they replied with it should be arriving soon, item has not arrived !!

    Business Response

    Date: 02/27/2023

    This order has been delivered Nov 15.

  • Initial Complaint

    Date:11/02/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 15 2022 I purchased on line. Items In Your Shipment:ImageProduct NameBaseQtyPrice Bulb Cam$46.002$92.00 Discclub$0.001$0.00 Sub Total$92.00 Shipping$9.99 Sales Tax(0.00%) $0.00 Total Billed $101.99. I was given a order #***** and a **** tracking number **********************. As of this date no product has arrived. The customer service number is 1 ******** or ************** or **************. None of these function properly. No address given for this business.***********************.

    Business Response

    Date: 11/14/2022

    Hello

    Thank you for contacting our Customer Care.

    Please allow 5 to 7 business days for the refund to process back onto your account.

    The funds have already been released from our company. If you have any other questions or concerns, please feel free to contact our customer service to speak with a live representative at **************** who will be glad to assist you.

    Have a wonderful day!

    Customer Answer

    Date: 11/15/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:10/26/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two security cameras online on 10/21/22. I received confirmation details and received receipt from PayPal. I upgrade to expedited shipping for extra cost. I received shipping confirmation same day. On 10/26/22, I tried contacting company to inquire about shipping. While trying to understand the representatives English, she abruptly interrupted me and said we will issue you a refund and hung up on me. I recalled and was connected to a different representative This person was not helpful in anyway. At this point, I believe this company is a scam and needs to reported as such. I will wait to see if my purchase price is refunded. I would rather have the product. I wasn't looking for a refund.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Details of the incident Transaction ID 76J796234P909583J Transaction date Oct 21, 2022 22:57:47 PDT Merchant Brownstone Resources ********************** ************ Invoice ID ***** Shipping address - confirmed ******************* *************************************************************************************** *********** offered 4 of their products for a cost of ***** plus tax, shipping and handling. There was no other cost associated with this purchase. The offer tried to add additional items for a minimum charge. There was a 5 minute timer to check out. I had 4 min and 17 seconds remaining. I declined all other offers to get to the check out in the time given. However the charge that came through paypal without the ability to review on the Brownstone end was $233.74. I was charged way more than i agreed to pay. This is a complete scam. The customer service number does not answer and says it refused the call. I have emailed several times the email advertised as **************** and have only gotten an email that says to contact customer service at the number that refuses my call.

Brownstone Resources LLC is NOT a BBB Accredited Business.

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