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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an external drive in 2021 which failed recently. As it was still in the warranty period I was offered a recovery service and a replacement drive. The recovery failed and i was promised to receive the replacement drive, which never arrived.Part #: 3BDAP8-570 | Model #: STKB2000403 | Serial #: NABLLMR2. Recovery case number: ******** RMA number: IR60043270

      Business Response

      Date: 10/17/2023

      Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr.******** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

      Customer Answer

      Date: 10/18/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/09/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am reaching out to express my dissatisfaction and frustration with Seagate's RMA process. I have recently returned multiple defective drives, opting for the advanced replacement service, each costing around $70.However, I have been charged nearly thrice for each drive despite the system returning an error each time I tried to process the transaction. My bank statements stand as proof of these multiple erroneous charges.What's more, the lack of human assistance in resolving these issues has made the experience even more exasperating. I demand an immediate resolution in the form of fulfillment of the advanced replacement I have paid for, and a much-needed overhaul of their RMA system.for reference, the serial numbers of the drives are:

      Business Response

      Date: 10/16/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Recently, I had to process an RMA for 5 drives that failed across my client's datacenters. Understanding the urgency and criticality of the situation, I opted for an advanced replacement for all the drives, for which I was charged around $70. However, despite my bank notifying me of the charge, Seagate's RMA system unjustly claimed that all cards were declined.This situation has left me not only exasperated but also in a precarious situation with my clients. The datacenters' functionality is critically impaired due to the unavailability of the replacement drives, which is harming our business operations and reputation.I have been trying to resolve this issue with Seagate directly, but, unfortunately, their lack of prompt and effective response has compelled me to escalate this matter to you, in hopes of a ****************.I kindly request BBB to intervene in this matter and assist me in getting the original RMA for the 5 drives fulfilled promptly. Additionally, I would appreciate a thorough explanation from Seagate as to why my cards were reported as declined despite the charges being confirmed by my bank.here are the drive id/serial numbers:ZX2093FQ ZX2093VM ZX2093ZP ZX2093YW ZX2093YL

      Business Response

      Date: 10/12/2023

      ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I initiated an advanced replacement order for a product through Seagate's *** system sine time ago. For this service, I agreed to a fee of approximately $70 for express shipping. Despite my credit card being charged and the funds leaving my account, **********************'s system notified me that my card was declined. I tried again, same result. ALL of my cards came back as "declined", yet I am out the money.I have received no further updates or confirmations from Seagate regarding my order. This has caused me considerable frustration as I am now without a working product and the funds I paid for its replacement.In addition to the issue with the *** system, I have also been unable to connect with a customer service representative who can assist with this matter. I have reached out to Seagate multiple times to no avail, leaving me feeling ignored and undervalued as a customer. My desired resolution to this situation would be the immediate fulfillment of my advanced replacement order, along with an explanation for the system error. I believe it is essential for Seagate to investigate this issue as it may impact other customers who, like me, are being incorrectly informed that their cards are being declined when this is not the case.the serial numbers of the drives in the order are-ZX2093SM ZX2093SW ZX2093GH ZX2093LZ ZX2093JD

      Business Response

      Date: 10/05/2023

      ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

    • Initial Complaint

      Date:09/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used the *** system to process an advanced replacement for a number of drives that had failed. I understood the process involved an upfront cost of approximately 70 USD for the advanced replacement service, and I provided my credit card details for the transaction. However, the system responded by stating my card was declined.To my surprise, my bank confirmed that the charge had indeed gone through. This contradiction between Seagates system and my bank has led to unnecessary confusion and frustration. I have been left out of pocket with no resolution in sight and a significant amount of my time wasted.I am extremely disappointed by Seagate's lack of transparency and accountability in this matter. It is unacceptable for a company of its stature and reputation to treat its customers in such a way. I have reached out to their customer service several times, only to receive generic responses with no concrete solutions.Therefore, I demand a prompt and satisfactory resolution to this issue. I am requesting that Seagate expedite the completion of my Advanced Replacement Order (ARO) for the drives, and either refund the charge that was incorrectly processed or apply it to the necessary services as initially intended. I am also seeking assurance that measures will be taken to ensure that such a situation does not occur in the future, to myself or any other customer.SERIAL NUMBERS: ********************************************

      Business Response

      Date: 09/27/2023

      Mr. ***** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:09/22/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We filed a Advanced *** replacement for a external harddrive back in August 16, 2023. Since then, the *** has been in limbo, I have not been able to get the item shipped to me. First they were having computer issues. Then they were having logistic issues. Now I do not know what the problem is as they say it should be shipped within the next week or two (this was Sept 11, 2023) and it Sept 22, ******************************************************************************** when I asked about it on Sept 18, 2023 with no progressing in the *** besides the same answer that someone would reach out to me.

      Business Response

      Date: 09/27/2023

      ********* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********* have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 09/27/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/20/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2022, I purchased a 2 TB external hard drive from Seagate Technology. It came with a warranty and a rescue plan should the drive malfunction. While within the dates of the warranty and rescue plan, my hard drive failed, (mid-June 2023) so I shipped it in to have a data restoration attempted under the rescue plan. The rescue attempt failed but was completed within the window which I was told (1 month). After the attempt failed (June 23, 2023), I was told I would be shipped a free replacement under the warranty which was still active, and it would arrive within 2 weeks (by July 7, 2023) at the very latest. Two weeks later, I had never received the drive let alone any confirmation or information that it had even shipped. Ever since then, I've been attempting to communicate with customer service which is only available via an online chat, and numerous times since then (I believe 6 or 7), support agents promised and guaranteed that my replacement would be shipped by the end of the week during which I'd contacted them. Despite new orders being shipped out promptly, I still have not received my guaranteed replacement hard drive under Seagate's warranty policy. In addition, I haven't received any concrete evidence or confirmation that it will be shipped anytime soon, and have been manipulated and lied to by the customer service team numerous times. It has been nearly 11 weeks since I was first promised the drive would arrive and I am quite unsure if I'll ever receive the warranty replacement at this point.

      Business Response

      Date: 09/21/2023

      Mr. ******* contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ***************** has agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 09/25/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've purchased a external hard drive on the 7th of July for my small business. The external hard drive malfunctioned my laptop and wiped all of my data out of it. My laptop was purchased the same day as the hard drive and it was brand new as well. I've tried to reach Seagate on various occasions but there's no customer care to speak too. I've lost my laptop in which had to be replaced and I am out of an external hard drive. I just want a refund for the device that malfunctioned and compensation for my laptop being damaged as well. I need some assistance and there is none to be found.

      Business Response

      Date: 09/25/2023

      ********************* contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and ********************* have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:09/15/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/26/23, I requested and obtained a Return Merchandise Authorization (RMA) to return to Seagate a defective IronWolf 6TB NAS Hard Disk Drive, S/N ZR10D1PB, that was still under its factory 3-year warranty. Seagate was to send me a replacement drive exactly like the returned defective one. I purchased this unit from Amazon.com on 4/12/21 for $148.39 ($139.99 + $8.40 ******** Sales Tax.) On 7/27, I shipped the unit to Seagate using *** ground shipping at a cost of $30.98. *** confirmed delivery on 8/1/23. On 8/9, I checked Seagate's website for the status and it noted "Completely Processed" on 7/26, order #IR60016633. On 8/10/23, agent "****," informed me it was still in process and would be shipped to me "very soon." She assigned me a case #******** for follow-up inquiries. On 8/17, agent "**********" advised me it was "almost ready" to be sent and would "add some notes" to expedite to me "as soon as possible" within the next 7 days (by 8/24). On 8/25, I still hadn't received an email from "Monserrath" or the drive, so I again contacted a Seagate agent "Omnia' through website chat. Stated replacement unit was still being shipped to them. Promised to escalate and send follow-up email after our chat with status. On 8/31, no email or replacement drive, so I again initiated an online chat with Seagate agent "**********," who likely was the same agent with whom I'd chatted on 8/17/23 and who promised me they would ship the replacement unit by 8/24. She told me "the process wasn't made correctly" on Seagate's end, causing the prolonged delay in shipping my replacement drive. I asked when I could expect to receive the shipment tracking information "by next week" (week of 9/3/23). However, I was promised by one of the prior agents 2 weeks prior (on 8/17/23) that it would be shipped by 8/24/23. As of today, 9/6/23, I haven't received any promised email follow-*** from any of the agents, nor have I received shipping information or the replacement drive.

      Business Response

      Date: 09/22/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** has agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:09/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      hope this message finds you well. I am writing to express my escalating frustration with a recent RMA request that I submitted for five of your hard drives. I opted for an advanced replacement due to time constraints concerning my project deadlines.After making the necessary arrangements and providing my credit card information for the charges, I noticed that my card was charged as per the attached documentation. However, upon checking the status of my request on your payment page, it repeatedly states that my payment has been declined. This discrepancy is perplexing and extremely frustrating, as I have tried multiple credit cards with the same status being reflected.This ongoing issue is causing a significant delay in my operations and is becoming a source of immense inconvenience. I have always chosen Seagate for its reputed customer service and quality products, but this experience has been far from satisfactory.I kindly request you to investigate this matter as a priority and rectify the issue promptly. Please ensure that my RMA request is processed without any further delay. If there are any issues or additional information required from my end, kindly communicate the same at the earliest so we can resolve this issue together.I trust that you understand the urgency and gravity of this situation, and I am confident that you will handle this matter with the seriousness it deserves. I look forward to a swift and positive resolution.Thank you for your prompt attention to this matter.serials: ZX2093GZ ZX2093HA ZX2093JD ZX2093JM ZX2093JN

      Business Response

      Date: 09/21/2023

      *************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and *************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

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