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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased an 8TB drive from Newegg last year. Now drive is taking mins to jload file explorer. No faults are found with a number of software tests, but issues like this in my past tells me drive is getting ready to c*** out. I attempted to create a support ticket and the whole process keeps looping and looping, you get no where.I would like a replacement drive.And FIX your site!

      Business Response

      Date: 09/14/2023

      ************* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************* have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:09/10/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased five of these drives on May 1st of this year. One of them went out of service 89 days later. I contacted the company for a replacement since they offer a 5 year warranty. It took over a month to send the replacement. The replacement they sent me was also dead on arrival. I paid extra to have them send me the drive ahead of time.They claimed that I need to send both drives back before they'll send me a replacement for the first failure. I did that a month ago.They keep claiming they'll send me tracking numbers for the replacement drive, which they haven't. They keep telling me they have a stock issue, yet they continue to sell more drives to retailers.I just want me warranty drive honored and my advanced replacement fee returned.

      Business Response

      Date: 09/12/2023

      ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 09/12/2023

       
      Complaint: 20581069

      I am rejecting this response because:

      This has been going on for months and I've been through this type of response before. They indicated the hardware will arrive on Friday (****). Once I receive the hardware and can verify its operation, then I'll be able to determine if this is something that can be closed as completed.

      Sincerely,

      *******************

      Business Response

      Date: 09/18/2023

      ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 09/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      I received the drive on Friday (****) and installed it. It took two days to test and came back as healthy. This fulfills this particular interaction with their support team.

      Thank you very much for the proxy with Seagate!

      Sincerely,

      *******************

    • Initial Complaint

      Date:09/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a 5tb game drive from Amazon about a year ago. The drive was getting corrupted and dying out. I was told by Seagate Technologies in December 2022 just to ******* the drive. Turns out the drive was okay. In August 2023, the drive did it again. It even corrupted my ps5. **** won't fix my Ps5 due to a third party. I sent in the drive to Seagate on 08/31/2023. The tracking number is ************. I contacted Seagate 09/07/2023. They told me that they received the drive and they don't have a replacement drive; she needed to create the case about seeing on how to proceed to replace the drive and get the ps5 replaced or refunded. ******** is the case number with no drive available and the ps5. I contacted them today and I was told we are sending you a drive but won't tell me what it is. I need a game drive. No response on the Ps5. I had to buy a new Ps5 because of what the drive did. I was told that it should have been sent in back in December. The *** number is IR60034527.

      Business Response

      Date: 09/11/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

    • Initial Complaint

      Date:09/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5th 2023, I opened a warranty claim on an external hard drive with Seagate. I packaged the unit up and shipped it back. According to the post office tracking the item arrived on July 13. I tried to contact the company on July 21st and was not able "talk" to an agent. The only way you can talk to an agent is virtual chat. Again, on July 24th, I tried to contact and after waiting an hour for an agent I left the chat. Between the 24th and the 1st, I did talk to an agent and the only thing i was told was processing times were slow. I was able to chat with ***** on August 1st and he told me my claim was being escalated. He told me that it was on hold because of high demand and that he was escalating my case. August 8th still have not heard from the company. and the agent told me the hard drive was lost and again was escalating my case. I tried about 10 days after that to reach an agent and kept getting all agents are currently unavailable please try during hours of operation. I finally was able to chat with an agent on Friday August 25th. That agent told me the hard drive was not lost; my case was accidently closed. Again, my case was to be escalated and was told that I would hear something on Monday, August 28th. I did not hear anything. I contacted the company via chat again this morning (8/29/23). Was told by the agent that he was checking to see if the case was escalated after I told them that it had been escalated before. The agent told me I would hear via email once they heard from the escalation team. I am beyond frustrated as the only way to contact anyone is via the virtual chat. I have been told numerous stories and have been told that I will hear something and never do. I want the hard drive to be replace since it is under warranty. I have videos and pictures of the chats but could not upload due to the size.

      Business Response

      Date: 09/13/2023

      ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:09/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a LaCie 2Big Dock thunderbolt 3 from them and it's failed. Research, and their customer service, suggest that it's a fan failure. I've contacted them about a dozen times over the past 7 weeks since the drive failed. I've been promised a warranty replacement (still have over 2 years on the warranty), and have been charged for "expedited service", but nothing has been sent out. Every time I contact customer service they give me some canned garbage about "optimizing their service" and apologize for the delays. They've also cut off any ability to talk to a person and instead force you to chat online with someone which takes at least an hour each time to get the same canned, garbage response. I have hundreds of thousands of photos on that drive and there's no concern with how the loss of that data impacts me in any way. It's unbelievably inappropriate how they're handling, or not handling, this issue. Photography forums and reddit communities share that there are hundreds, if not thousands, of people affected by their terrible service and yet, no real word or solutions from them

      Business Response

      Date: 09/15/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:09/06/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The drive had issues and was under warranty. I obtained an *** number (IR60026909) from Seagate (Customer Return image attached). I sent the drive to the address indicated on the *** via ***** and have confirmation that they delivered the package (also attached as image). When I checked the online status, it didn't show as delivered. I contacted their online support and was told that the drive was not received at the ********** branch. They told me that I would have to track it through ***** to see why it didn't get to ********** but my ***** shipment was to the *********** address and it was delivered there. If it was shipped to **********, that would have been done by Seagate ******, not me therefore I have no way of accessing tracking company/date/shipping number as I didn't arrange it from Seagate ****** to Seagate ***. Their online chat was not able to provide any assistance, they kept insisting it was my job to track the package (even though it was delivered to the correct address) and I'm not sure they even understood the information I gave them. I have tried contacting Seagate by phone without any luck - apparently they no longer provide phone support, only online support.If the drive was received by Seagate *********** as indicated by ***** then any responsibility should be on the part of Seagate to track and replace the drive.

      Business Response

      Date: 09/07/2023

      Mr. ***** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ***** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:09/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am attempting to get warranty service for a number of IRONWOLF PRO drives that have failed. When I check the serial numbers on the seagate warranty check page, everything checks out. But when I attempt to process a new warranty claim, every serial number shows "out of warranty." These drives are mission critical for a small-business client- therefore I need an advanced replacement. But I am unable to process any RMA whether advanced or otherwise, because the system claims the drives are out of warranty serial numbers: ***********************************,ZX2093HA please process the replacement and send me a bill to pay if needed, in order to get an advanced replacement processed.

      Business Response

      Date: 09/01/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate products. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The phone number associated with customer service does not include service for my product. I am told to follow steps to reach a chat-help option which is not currently available. Was told to simply wait until it becomes available again. Was told I was not allowed to speak to a manager. Was told they cannot help in any way. I would like to speak to the customer service department that handles the external hard drive support. My item has a fatal hardware failure and I cannot get it replaced through their website, because they do not accept any form of payment for the services I am ***********. They are hoping to run out the clock on my warranty so they cannot help me. I would like to file a complaint as an end-user about their practices and lack of customer support. I will likely boycott the company, if they do not contact me in return.

      Business Response

      Date: 09/05/2023

      ******************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues as well as his tracking number. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:08/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an existing complaint but lost access to my email, so I am creating a new one. If ****** can please get in touch with me and let me know the status of my RMA shipment, I would greatly appreciate it Previous Email was ********************* RMA Number: IR60012205, IR60026251

      Business Response

      Date: 08/31/2023

      ************ contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:08/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 17-Jul-2023 I processed an advanced RMA for (5) drives using the Seagate Online Support system. I was issued an RMA number IR60012233 after making payment using my credit card. Since then I have received absolutely ZERO communication from Seagate, when I check in my account my RMA shows as "partially processed". Over a month processing time for an advanced replacement order is ABSURD.I want to emphasize I paid for an advanced replacement and to date, have received no fulfillment of my RMA. Avoid Seagate until they fix this clusterf*** of a system.RMA# IR60012233

      Business Response

      Date: 09/06/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 09/07/2023

       
      Complaint: 20540797

      I am rejecting this response because:

      I have not received my replacement drives or any tracking number or order confirmation.

      Sincerely,

      *********************

      Business Response

      Date: 09/07/2023

      Seagate has reached out to **************** multiple times via email and phone requesting the additional (5th) serial number that he referenced in this complaint. Please provide us this information as we have provided the resolution.

       

       

       

       

      Customer Answer

      Date: 09/09/2023

       
      Complaint: 20540797

      I am rejecting this response because:

      To date, I have still not received the drives or the tracking information. There has been some progress, but until I know it is getting handled, I will not be closing this complaint. Thank you


      Sincerely,

      *********************

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