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Business Profile

Computer Hardware

Seagate Technology

Headquarters

This business is NOT BBB Accredited.

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Important information

Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 161 total complaints in the last 3 years.
    • 35 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/26/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested an advanced RMA shipment for a defective Seagate IronWolf 16TB NAS Internal Hard Drive. I was provided an RMA# IR60048468 (with replacement drive information - Serial # ********, Shipment# ********, Tracking # 1ZY17F130250055162). This item was shipped, marked as delivered, but never received. I then filed a claim with **** 5083452601A. *** indicated that they have no photo evidence for proof of delivery and location of delivery was "listed as "other". *** indicated that the item was addressed to a Company name: , C/O: - instead of being addressed to me as a residential delivery. *** then investigated my claim and indicated "A claim has been issued to the sender for your package. Please contact the sender for more information." They said they need the sender (Seagate) to fill out claim form that was sent to them via e-mail and send it back to *** for the claim to be processed. Unfortunately, this is where things fail. Seagate only has text chat support, and many of the reps on it are not well trained, incompetent, or very slow to reply. I conveyed to Seagate and they created a Case number ********. RMA was created on Sep 28, *** delivery was listed on Oct 5, claim was filed on Oct 7. I returned the defective hard drive (tracking 1Z1VR8389092476754) to Seagate without their replacement received.Response from Seagate (basically leaves me hanging):"I confirmed with my team and we are going to start the investigation from our end as well and I'm going to entered all the details you have mentioned so the process can go faster. I just sent the request with all the details to get in contact with *** as soon as we can. This process takes some time so once we have an update we will let you know via email. I have escalated the issue to the concern team to check the status from the *** team. Please allow us ***** hours to provide the status from the concern team."

      Business Response

      Date: 10/27/2023

       Mr. ****** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ****** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

      Customer Answer

      Date: 11/01/2023

       
      Complaint: 20788687

      I am rejecting this response because:

      I never received the next replacement delivery per attachment (delivery was claimed on Nov 1 at 2:34 PM). It wasn't correctly addressed to me (apartment number missing) and did not appear in *** My Choice with my other shipments. Like before, there were no photos or information indicating where the item was delivered. Normally, I receive *** shipments just fine, except when sent from Seagate. *** said they made an address correction using their database, however, they refused to tell me what the correction was because I'm the receiver - not the sender. The *** rep I spoke with recommended to ship to a *** Store and tell that store about the shipment before it arrives so that they can flag it. Seagate refuses signature verification due to their agreement with ***. Not a good experience.

      Sincerely,

      ***********************

      Business Response

      Date: 11/07/2023

      Mr. ****** contacted the Better Business Bureau because he had an issue with his Seagate product. We have shipped two products and Mr. ****** said he has not received either of them. We have opened an investigation with *** and we are waiting on a resolution. Seagate values its customers and regrets any inconvenience this issue may have caused.

      Customer Answer

      Date: 11/15/2023

       
      Complaint: 20788687

      I am rejecting this response because:

      It wasn't resolved yet - I never received the product that I was *********** receive due to shoddy shipment issues. Waiting on Seagate to ensure a professional and accurate shipment.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying for 15 days to get an "Advanced Exchange" for a hard drive that failed and is under warranty (it's 3 months old). The order is IR60055166. There is no phone number to call only live chat - the people there keep saying that it will be sent "within 24 hours" etc. but nothing happens. I now have to buy a new hard drive because my business cannot operate without this drive being fixed.

      Business Response

      Date: 10/31/2023

      **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/24/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought a storage expansion card from target march 25,2023 it mess up september 26,2023 i send it to seagate in ****** ** and my card has a 3year warranty Mark **** for the package i have been waiting for my replacement for over a month now there no number to call only online chat where they keep telling me to wait my case has been escalated 4 time i paid 214 dollars for that card i wan t my replacement my case number is ******* my IR60047090 PLEASE HELP ME GET MY ITEM BACK

      Business Response

      Date: 10/24/2023

      ******************* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/24/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      on may 30 2023 i bought a Seagate BarraCuda 4TB Internal Hard Drive HDD for ***** plus tax. The item began malfunctioning in two months and broke down late september. I made a return order and shipped the item which arrived on Thursday, October 19 at 1:32 P.M. with tracking number 1Z1755810315535552 ups.The warranty states that the return takes a maximum of 2 week to process upon arrival. I contacted support after the second week to which they have done nothing but stall, They dont give any concrete answers as of why my process is being delayed, they take hours to "check whats going on" only to say "its been escalated to the concern department" and "someone will email you " which no one has. Upon researching i have found a pletora of complains about the same issue including here at the BBB site detailing very similar experiences. I want my money back, i no longer trust the company or any of their solutions.my return order number is IR60042645 case number ********

      Business Response

      Date: 10/30/2023

      Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/23/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Seagate (LaCiie - Seagate owns rights to) 8TB external hard drive failed (common failure according to online research) due to adaptor breaking within initial warranty period (approximately one year). After going through the difficult process (Seagate offers no live support and lists a disconnected number online) of determining how to obtain support (replacement and data recovery), sent device to ********************** on or about September 18, 2023. Data recovery was performed swiftly and successfully; however, Seagate returned the data on an inferior (they later claimed this is normal and it may be - ie a disposable device included in data recovery service charge) 2TB device. They offered no further information. I reengaged multiple times over the next month (through this date of October 23, 2023) to obtain the replacement device owed and that they acknowledged. The ***based customer support repeatedly offers excuses of inventory shortages or failures of customer service personnel to properly execute requests. As of this date, they have not replaced the defective device. This is a constant problem for customers according to online research to include with the BBB. The difference between an 8TB and 2TB external hard drive in terms of cost is roughly $150, not counting the time, effort, and data migration risks.

      Business Response

      Date: 10/24/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and M ******* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.   

      Customer Answer

      Date: 10/24/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:10/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ordeal with Seagate's customer service leaves a lot to be desired! A couple of their IRONWOLF Pro drives that I used in a datacenter environment failed, prompting me to initiate a warranty claim. Their replacement system, touted as "advanced" couldn't be farther from the truth! I attempted to pay multiple times using various cards, only to be told by Seagate that the cards were declined. However, my card issuers have records showing the charges were made, a fact I can substantiate with documentation. Their customer service is a ghost town; I've tried and failed to establish contact beyond their chat feature, which is equally unresponsive. Even though the hardware has mostly served me well, the drives' failure over three years and the nightmare that is their RMA process is just too much. 0/10 would not recommend.

      Business Response

      Date: 10/25/2023

      ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/18/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My SSD drive malfunctioned, I filed a case to recover my data, sent the ssd to their data recovery center, received confirmation from them receiving the item. Data could not be retrieved by them, was advised that a replacement ssd would be sent out to me to replace the faulty one. I filed the original data recovery case back on 8/2023. I have yet to receive a replacement ssd drive and customer service seems to not know what they need to do because they keep sending me emails and creating cases in which I have to send them the ssd drive to be warrantied out. How can I send something that I don't have because I already sent it to their data recovery center?

      Business Response

      Date: 10/25/2023

      ****************** contacted the Better Business Bureau because he had an issue with his/her Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a hard drive from a third party seller and the drive was defective and within warranty. I sent the drive in for replacement and Seagate sent the replacement drive to the wrong address. I have been trying to get them to send out a new replacement for weeks and their customer service agents have continually stonewalled me and said that they are escalating the case but every time i check in with a customer service agent, it seems as though there has been no progress in sending out a new drive to my correct address. Each time i contact Seagate i am asked to provide the same information and explain the issue, and i am no closer to actually getting the hard drive that i paid for. It is my conclusion that they are not indenting to replace the drive as per the warranty and are hoping that I give up so that they do not have to incur the expense of sending out additional product.

      Business Response

      Date: 10/20/2023

      ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 10/23/2023

       
      Complaint: 20745128

      I am rejecting this response because: I am still waiting on the successful delivery of the replacement drive and verification that it is in working condition. I am rejecting it because the drive is scheduled to be delivered after the five day period the BBB gives me to respond before they **** the complaint resolved. As soon as I receive the drive and test it I will update the complaint to indicate the successful resolution.

      Sincerely,

      *********************

      Business Response

      Date: 10/27/2023

      ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

      Customer Answer

      Date: 10/29/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

    • Initial Complaint

      Date:10/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      See upload for full chronological details.1/9/23 - Seagate Hard Drive with data recovery purchased from Amazon (serial # **********/**/** - Device became Corrupt - Amazon referred me to Seagate 8/23/23 - Seagate verified warranty and data recovery availability 8/24/23 - Seagate sent shipping ******************** Case #******** 9/13/23 - Email received saying Data Recovery received my device.9/18/23 - Email received saying data recovered and will be notified when sent back to me.9/19/23 - Email stating data shipped, Tracking # provided, instructions for encryption removal, also stated I would be notified if a warranty replacement was due. Seagate created an RMA #IR60043874 for replacement device. Assigned Case # ******** 9/22/23 - Data received on an encrypted 2TB hard drive, (no 5TB replacement device received) ********************** contacted regarding 5TB replacement device. No word on when it would be shipped but would expedite it. Assigned Case # ******** 9/27/23 - Still no replacement 5TB device. ********************** contacted. No word on when it would be shipped but would expedite it. Same Case # as 9/22/23 #******** 10/3/23 - Still no replacement 5TB device. ********************** contacted. No word on when it would be shipped but would expedite it. Same Case # as 9/22/23 #******** 10/16/23 - Still no replacement 5TB device. ********************** contacted. Case was closed, but no replacement selected or sent. Claimed it was reopened and would be handled and it would be expedited. No case # given It has been nearly 2 months since this all started and I have been waiting for my replacement device for nearly 1 month with the same story.

      Business Response

      Date: 10/20/2023

      Mrs.**** contacted the Better Business Bureau because she had an issue with her Seagate product. Seagate and Mrs. **** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

      Customer Answer

      Date: 10/24/2023

       
      Complaint: 20743339

      I am rejecting this response because:

      Seagate called me and said the device would be shipped out Friday 10/20/23 or no later than Monday 10/23/23. Well, in Monday night 12/23/23, I got the attached email stating they where working with shipping to get the device shipped and would let me know when it does.... This is the same excuse I have gotten from the beginning.. Promises and Promises, to ship and excuses and excuses as to why nothing ever does... So they still have not shipped the replacement device and this case will remain open until I have a valid tracking tracking number and response from the shipping company that it is in their hands.


      Sincerely,

      **** Broa

      Business Response

      Date: 10/26/2023

       Mrs. **** contacted the Better Business Bureau because she had an issue with his/her Seagate product. Seagate and Mrs. **** have agreed to a resolution of the issue and she has been provided with the *** tracking number for her replacement drive shipment. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

    • Initial Complaint

      Date:10/13/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a defective hard drive and reach out to customer service via online chat and created an RMA for an under warranty hard drive (RMA# IR60036295) on 9/4/2023. Shipping instructions where received via email and defective unit was sent via *** and tracking show receipt on 9/8/2023. I reached out on 9/13/2023 for an update and seagate confirm receipt and RMA process was underway. Reached out again on 9/24/23 via chat and was told a shipping label had been created and the warehouse was in the process of shipping out the replacement drive, case #******** was created. Reached out again on 10/2/23 for an update and was told warehouse was still processing (was told on 9/24 that it would take 3 days for shipment). Was told again to wait. It's now 10/13/23 and have received no communication about the drive nor any shipment. All I want is a working drive sent to me as per the manufacturers warranty.

      Business Response

      Date: 10/20/2023

      ********** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

      Customer Answer

      Date: 10/20/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******

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