Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Technology

  10321 West Reno Oklahoma City, OK 73127

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted for a *** to replace my failed hard drive on 8/14/2023, and I recevied the *** for an advance replacement drive with a cost of $12.94 for shipping. They are to ship me a replacement drive and I once received, will return the failed drive in the package the replacement came in and return to the company. After waiting for two weeks and not getting the drive, I contacted the company to see what was happening. I was informed that they do not have the drive in stock and not sure what they can do. I suggested a larger drive replacement then, instead of 8TB, send a 10TB drive. Agent said they are closing and had to leave the chat, then closed the chat window.All I want is for someone at Seagate to see this as a problem and change the process to include some info given to the customer when issues arise, not waiting for two weeks and have the customer contact for info on what is going on. That and a replacement drive for my failing drives that I have warranties for until November 2023.

  Business Response

  Date: 09/06/2023

  Mr. ******** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ******************** have agreed to a resolution of the issue, and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a LaCie external hard drive that began malfunctioning after a few months of use. I filed a RMA to exchange the product and shipped it back to the parent company, Seagate, as instructed. I confirmed that Seagate received my hard drive on August 8th, but I have not been notified regarding when to expect a replacement hard drive. I attempted to access their support team for an update, and became extremely frustrated by a setup that is obviously meant to deter customers. 1) the support number for Seagate has no options to refer you to a representative for returns/exchanges, and instead refers you to their website. 2) The website has a "chat" feature that was non-existent. There was no link to click on for the chat feature, the webpage simply said that the chat feature was available. 3) there are service centers that I tried to get in touch with, but when using Seagate's website to locate the nearest, center, it simply redirected me to the "contact" page (the contact page has no information on how to directly contact support services). This circular setup is extremely frustrating when all I wanted was a confirmation on when to expect a replacement for the product. I called a partnered company and begged them for a phone number or email, and they told me to access Seagate support through the webpage. This strikes me as a very explicit effort to deter customers and prevent them from accessing resources that ensure their legally protected rights under warranty. They have an obligation to replace their faulty equipment, and they have not done so and are preventing me from accessing any assistance. When I looked further into this issue, I noted that many customers of Seagate have been experiencing this same issue.

  Business Response

  Date: 08/30/2023

  ********************** contacted the Better Business Bureau because she had an issue with receiving her replacement product. Seagate and *********************** have agreed to a resolution of the issue and she has been provided with Seagates contact information in case there are any future issues as well as her tracking number. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/31/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for my specific case. However, the infrastructure of their RMA processing system as well as their support resources are in urgent need of improvements in order to fulfill basic requests in a reasonable amount of time.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent a failing hard drive to Seagate for replacement, before I sent the drive back, I checked if it was covered under warranty. After entering my serial number, I found out it was eligible for replacement. I received an RMA from their system and sent the drive back with full tracking info. The drive was delivered to them according to tracking. After not hearing back from them I open a ticket and kept getting the run around. I have sent them all the proof that the drive was delivered and pictures of the drive and serial number. I feel helpless and don't want this experience to happen to anyone else. I am out of $320.00 hard drive.

  Business Response

  Date: 08/30/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product return being rejected. Seagate and ************* discussed the inspection results of drive and why we could not replace.His drive will be returned to him so he can discuss the concerns with his original place of purchase via *** tracking1ZY17F130340011145.  Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 09/01/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 11, 2022, I purchased a new Seagate Firecuda 530 2TB internal *** through Amazon for use in a Playstation 5. I paid $269.36 for the item, including tax and shipping. The *** came with a 5 year warranty for replacement of products that fail during normal use. I discovered in April 2023 that the *** unit was no longer functioning properly, causing my PS5 to power off at startup. In May, I contacted Seagate support through the company's website. I first had to purchase additional hardware with my own funds in order to read the *** with my laptop. Once the new hardware arrived, I contacted support again, and over the course of several hours and two sessions, I had to run a series of tests to show that the *** was non-functional. Once all the tests were complete, an agent set up a return materials authorization so I could mail the faulty unit back and receive a replacement. The faulty unit was mailed to Seagate on June 27. Over the course of a month and a half, I tried to receive updates on the status of my ***, with several different support personnel telling me that they hadn't received it. The Seagate website also has only ever told me that my *** number is invalid (I have a copy of the *** in my email). I did not initially have the **** tracking number, which the company used as an excuse for not being able to find the unit. When I finally found the tracking number for the shipped faulty unit, the **** reported that it had been delivered to Seagate on June 29. In the past two months, I have talked to several support techs, who have told me that their warehouse doesn't have the unit I mailed. In my last chat (over three weeks ago), a supervisor told me that he was going to put an emergency order in to find the unit. I still have not received any information about the unit or when my replacement *** will be mailed to me. In the chat with the supervisor, I asked several times for confirmation that my administrative remedies had been exhausted.

  Business Response

  Date: 08/30/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal Seagate customer for over 20 years and am finding the changes you have made in customer service unbearable. I placed a replacement order for a drive under warranty and have not heard anything since placing the order. I contacted a chat service last week and they said it would be shipped by the end of the week and nothing. Chat was broken Friday and today 8/21 so I am unable to get any updates.RMA: IR60022447Date: 8/7

  Business Response

  Date: 08/24/2023

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/28/2023

   
  Complaint: 20499720
  
  I am rejecting this response because: th3 business has not followed through with the resolution. I still have no status on my replacement. 
  
  Sincerely,
  
  ***********

  Business Response

  Date: 08/30/2023

  Mr. **** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. **** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an M.2 SSD drive (FireCuda 530 2 TB internal Solid State Drive -- Part Number: 2XY326-300; Serial Number: ********* from ********************** via Amazon in September of 2022. It was advertised to have a 5 year warranty. I started to experience problems with it on/around June 30, 2023 while playing my Playstation 5. Working with Seagate support, we determined the drive was bad and needed replacement (Seagate Support Case ********). I was advised at the time of the case (again June 30, 2023) that they were experiencing problems with their warranty system.After working with support over the period of **** days, I was able to get an *** (Return to Manufacturer Authorization) opened for a replacement drive. Here are the *** Details:Issue date - 7/8/2023 *** Number - IR60007930 On 7/10/2023 I dispatched the damaged drive via *** (See *** Tracking number 1Z4508320393996732) from my place of employment. It was received by Seagate (according to ***), following their instructions and shipping address on 7/13/2023. Since that time I have contacted Seagate support at least twice (most recently on 8/2/2023 -- see Seagate Support Case ********). Each time I contacted them after the returned device was received by them via ***, I was told their ******************* is very backed up and the receipt of my drive has not yet been inventoried by their warehouse. They tell me that management within the company is aware of the problems at the warranty warehouse and that I will receive an email once my returned device is inventoried at the Warranty Warehouse.Attached to this complaint:* Copy of the ***/Instructions from Seagate * Chat Log with Seagate Support on 8/2/2023 * Copy of Shipping Receipt from ***

  Business Response

  Date: 08/21/2023

  ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and *********************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/24/2023

   
  Complaint: 20483221
  
  I am rejecting this response because:

  On the phone we agreed Seagate would provide the tracking number of the replacement. I have not received that yet so I can't verify the drive has shipped. Since the complaint auto-closes after 5 days and we are now at the end of day 3, I'm rejecting resolution. 
  

  Please provide shipping tracking and I will accept the resolution. 

  
  Sincerely,
  
  ***********************************

  Business Response

  Date: 08/30/2023

  ************************ contacted the Better Business Bureau because he had an issue with his Seagate product. RMA is approved but still pending shipment processing, once information is available, customer will be notified in ********************** platform with tracking information. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/30/2023

   
  Complaint: 20483221
  
  I am rejecting this response because:
  

  The replacement item has not shipped yet. 

  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 09/06/2023

  my concerns have been resolved. The new drive was delivered yesterday. Thank you for the help in escalating this matter!

• Initial Complaint

  Date:08/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i am extremely, EXTREMELY frustrated with my RMA experience recently with seagate. on august 1st, I processed and PAID for an 2-day advanced replacement through Seagate for a number of drives that have failed.2 weeks later, i've absolutely no communication from Seagate. i've tried calling, chatting, and have wasted countless hours trying to reach someone who can help. my order IR60019184 remains stuck with a status "partially processed" (whatever that means)if Seagate cannot provide a **************** in the next week I will be forced to buy a whole set of new drives. which is completely unacceptable- shame on you seagate!

  Business Response

  Date: 08/21/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ****************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a hard drive, when I submitted the serial number, it comes up out of warranty. No phone contact available, only chat. 1 st day over 3 hrs. on chat. I was given case # ********. was told to submit receipt, I did and was told warranty would update 24 hrs. Next day after 24 hrs. 2nd chat 2 hrs., was told submit receipt and picture, I did was 4 hrs. will update. 3rd day 4-5 hrs on chat, was told to wait to Monday, nothing updated and currently waiting 3hrs. in chat. after being on chat for over 10 hrs I'm getting no help. in every chat they are reading script cards and not reading the case file.

  Business Response

  Date: 08/16/2023

  ****************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. Mizrahi have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/18/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  as of now i was contacted

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On july 17th I submitted an RMA for 5 drives that failed in a NAS array I manage for our clients. Due to the urgnecy, I selected and paid for the premium advanced replacement. I was given an RMA #IR60012205. Almost a WHOLE MONTH later I have still not heard ANYTHING from Seagate in regards to this RMA. Searching around the internet, I'm reading on reddit that this is a common experience. I understand Seagate may be having issues but the complete lack of any communication about this is unacceptable.What's even more frustrating is being unable to reach a human being in support who can advise. There used to be a phone line, now there is some live chat system that only works some of the time, and even then the people on the other end don't seem to know anything. Please expedite this RMA- its been a WHOLE MONTH!! Recommend to not buy Seagate, until they sort out their issues.Thank you

  Business Response

  Date: 08/16/2023

  ************ contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************ have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/17/2023

   
  Complaint: 20462415
  
  I am rejecting this response because:
  

  I have not received my replacement drives. Once I have tracking information I will close this

  
  Sincerely,
  
  *******************

  Business Response

  Date: 08/29/2023

  RMA is approved but still pending shipment processing, once information is available, customer will be notified in ********************** platform with tracking information

  Customer Answer

  Date: 09/01/2023

   
  Complaint: 20462415
  
  I am rejecting this response because:

  Still waiting on tracking info. 

  NOTE: Please contact me at a new email: ***********************, I am unable to access my gmail.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had at least two of the infamous ST3000DM001 3TB harddrive that was notorious for an extremely high failure rate. Seagate sent me replacement drives and when i went to use them, they were DOA. They will not replace the replacement drives with working ones.If they can't provide working replacements, why should I trust them?

  Business Response

  Date: 08/10/2023

  Mr. ****************;contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate reviewed prior exception and case history with Mr. ****************;and advised no additional exceptions will be made for this out of warranty product. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20446301
  
  I am rejecting this response because:

  The original drives that seagate replaced were drives that had such a high failure rate, that the model has a wikipedia page and multiple lawsuits over its failure rates.  And then they replaced it with a drive that failed immediately as soon as I started to use it.  Seagate is trying to hide behind policies and other things to try and negate the fact that they provided me with a terrible, unreliable product.
  
  Sincerely,
  
  Pathum Karunaratne

  Business Response

  Date: 08/15/2023

  Mr. ****************;contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate reviewed prior exception and case history with Mr. ****************;and advised no additional exceptions will be made for this out of warranty product. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. here...

  Customer Answer

  Date: 08/16/2023

   
  Complaint: 20446301
  
  I am rejecting this response because:
  The original drives that seagate replaced were drives that had such a high failure rate, that the model has a wikipedia page and multiple lawsuits over its failure rates.  That is why they granted the first exception.  And then they replaced it with a drive that failed immediately as soon as I started to use it.  Could it be any more ironic? Seagate is trying to hide behind policies and other things to try and negate the fact that they provided me with a terrible, unreliable product multiple times
  
  Sincerely,
  
  Pathum Karunaratne