Complaints

This profile includes complaints for Seagate Technology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Seagate Technology

  47488 Kato Rd Fremont, CA 94538-7319

• 

  Seagate Technology

  1725 Hughes Landing Blvd, 11th Floor Spring, TX 77381

• 

  Seagate Technology

  101 E Old Settlers Blvd Ste 170 Round Rock, TX 78664-2266

• 

  Seagate Technology

  10321 West Reno Oklahoma City, OK 73127

• 

  Seagate Technology

  13800 Coppermine Road Suites 321 and 351 Herndon, VA 20171

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Seagate to report that my Ironwolf Pro NAS Hard Drive was dying, as reported by my NAS's SMART monitoring. The drive was purchased less than 3 years ago new from Newegg.com and includes a 3 year warranty and data recovery service. It arrived DOA when purchased and was replaced by the merchant according to Seagate's policy immediately. The replacement drive has an older serial number (it was probably replaced with a refurbished drive) and thus Seagate is claiming the drive is out of warranty, despite asking for and being provided proof or purchase in multiple forms, proof of return, and proof of replacement.In addition to this, they made me spend hours across multiple chat conversations demonstrating the drive's failure. They even refused to accept reports from my NAS to verify failure, despite the drive being marketed specifically as a NAS drive. They had me connect the drive to a PC to replicate the failure reports. They then requested that I try a Mac as well, but the drive died fully. They even suggested that I try formatting the drive, which would destroy the data that I wanted to preserve. However, all of that was for nothing, as once I demonstrated failure, they told me the drive was out of warranty, anyway. Agents have said that their policy is NOT that they will only replace a drive one time under warranty and yet they have not committed to replacing this one for a second time. They say they are escalating and considering the case, but it has been weeks and they will not provide a time estimate or explain the process.When I first contacted them, all I needed was a new drive because it had not yet failed. Now I need a new drive and the data recovery service with it, as it failed during the excessive testing they demanded. This drive is part of a RAID set, as is typical in a NAS, so it needs to be replaced with the same drive.

  Business Response

  Date: 08/15/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They provided me with an RMA, so I can get my drive replaced.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good day. I'm having a nightmarish experience RMA'ing a couple drives which failed on me. Apparently this is happening to many other people as well.July 17- RMA processed, was provided RMA ID# ********** Almost a MONTH later, and I have heard NOTHING.I did not receive any confirmation email after submission, and I paid for the premium advanced replacement.There is no way to reach a human being who can advise on the expected time-frame. The new chat system is worse than useless. At best, you'll reach someone who will parrot back to you the typical timeframe for an RMA, after waiting in the waiting room from h*** for hours.What the h*** is taking so long?! If this experience is any indication of how Seagate handles returns, I highly recommend you go with Western Digital.

  Business Response

  Date: 08/14/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product replacement. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20439608
  
  I am rejecting this response because:
  

  Nothing materially has been done. My RMA is still pending, and the replacement drives have not been received. 

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/18/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product replacement. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RMA IR60005574 has been received and replacement not shipped out after nearly a month. Seagate completely stopped all communication. Cut their phone lines, increased chat wait time to hours. Told me they would escalate and email me with a response within 48 hours, never did.

  Business Response

  Date: 08/04/2023

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

• Initial Complaint

  Date:08/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 6, 2023L I contacted Seagate about a failed hard drive (reported as failed by my NAS). I followed their RMA process and sent back the replacement drive. July 10, 2023: The drive was received by Seagate ************ tracking proof available)July 21, 2023: I contacted Seagate via online chat (as Seagate no longer offers telephone support) as I had not received a replacement. Chatted with ******** and was told the defective drive was received and a replacement was sent. ******** could not provide me a tracking number because they had recently upgraded their software and the tracking information was not available.July 25, 2023: Contacted Seagate for an update. Chatted with Monse. Their system says it was shipped and I would get in 5-7 business days (Aug 1-3). Monse could not provide a tracking number - same reason given as above.Aug. 3, 2023: The replacement drive still has not arrived. Contacted Seagate via chat, spoke with ******. Was told "I can see we are preparing your drive to be shipped". This tells me that the story I was told on by two representatives on July 21 and 25 was false and the drive still has not been shipped. I have no reason to believe that they will actually ship a replacement.There is no telephone number provided that I can call to discuss this with a person. I asked for a refund and they are unwilling to provide that. At this point I am left feeling like I've been abandoned and the money spent on the drive ($463.29) has been stolen.

  Business Response

  Date: 08/04/2023

  Mr. ********* contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and Mr. ********* have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Thanks to ****** at Seagate for helping me resolve this issue.  The drive arrived today (Aug. 10, 2023).

  
  Sincerely,
  
  **********************

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I purchased a hard drive from this company through Amazon in late March. After a month or two of using it, I noticed it was defective. I reached out the the company directly and they sent a replacement drive with a shipping label for me to send the other drive back. - I was a few days late in sending the defective drive back so I was charged a $126 "asset recovery fee". I called the company on June 19th and a representative assured me that I could receive the fee back if I just sent the drive in. So I got a case number and tracking number and sent in the drive the next day on June 20th.- I could see a week later on the tracking number that they had received it on June 26th and still no refund. I called again and they said to wait a week, but still nothing. - A few weeks later I went to their site and there was no option to call anymore, only chat. So I sat on the chat for 2 hours last week trying to explain the issue. Once they finally understood the issue, they told me that I would receive an email with an update on the refund withing ***** hours, but I never received one. - I tried to chat with them again today but I am having to reexplain the issue, even though I have screenshots, another case number and have spoken to 4 representatives. At this point they have both the money AND the hard drive that I was charged for and I have nothing. I would like to be refunded the fee like I was promised on the phone.My first case number was: ******** My second case number was: ********

  Business Response

  Date: 08/01/2023

  **************************** contacted the Better Business Bureau because she had an issue with his Seagate product. Seagate and *********************** have agreed to a resolution of the issue and **************************** has been provided with Seagate Management's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.  

  Customer Answer

  Date: 08/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  **********************************************

• Initial Complaint

  Date:07/26/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Seagate in relation to the replacement process for a defective product I purchased on May 1, 2023.The product in question is a Firecuda Gaming SSD, purchased on May 1, 2023 for ******. Amazon.com order number: 111-3878110-1542653 Shortly after receiving the item, I encountered persistent issues with its functionality, as it continually disconnected from any PC when using multiple SS USB cables.In response to this issue, I promptly contacted customer support, and on June 22, 2023, after verifying the problem, they issued a shipping label to facilitate the replacement process. Subsequently, on June 26, 2023, I shipped the faulty product back to the company, using the provided shipping label with tracking number 1Z1VR8389098807395.According to the *** tracking system, Seagate received the returned package on June 30, 2023. Despite numerous attempts to seek updates on the status of my replacement, Seagate's customer service has consistently fallen short of providing any substantial information. Here is a chronological account of my interactions:On Jul 11, I initiated contact with them to inquire about the status of my replacement. The representative assured me that they would promptly provide an update. case number: ******** After waiting for an additional week, I reached out again. At this time, the representative claimed that the replacement had been sent but was unable to furnish the shipping number immediately. I was assured that the shipping information would be sent within 24 to 48 hours, but regrettably, I received no further communication. case number: ******** The next representative acknowledged the receipt of my drive but failed to offer any substantive details. I was informed that I would receive additional information by the following day, but, as before, I received no communication from the company. case number ********

  Business Response

  Date: 08/01/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and *************** has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

  Customer Answer

  Date: 08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are sending a replacement device to me, but until I can verify that it arrives and is the correct model, I do not want to make the claim that everything is satisfactory.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted for a *** replacement Hard Drive, paid for the option to get the replacement Drive and return shipping label before I sent back the damaged drive. I received the replacement but did not get any return shipping label to send the drive back. When I contacted Seagates online chat they wanted all of my personal information again even after I provided the *** number, they said they could not look up my address or phone number or any of my other personal information. I felt uncomfortable because the person on the chat seemed to be just fishing for more and more information. I need someone from ***************** to contact me and just provide me with a return shipping label so I can return the defective product. The person on the chat also told me that Seagate did not have any contact phone numbers....

  Business Response

  Date: 07/26/2023

  ************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ************** have agreed to a resolution of the issue, and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

• Initial Complaint

  Date:07/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17th, I processed an *** for some five IronWolf Pro drives that have failed in a datacenter we manage. I was assigned *** # IR60012201. Because this is somewhat time-sensitive for us, I selected Advanced Replacement and was charged 59.75$.Since processing the **** I have received zero communication from Seagate about the **** The status is stuck as "Partially Processed." Meanwhile, there is no way to get anyone from Seagate on the phone or even in the new "chat" system. No one answers. Horrible customer experience. Not worth having the convenience of the *** process if you botch the execution like this.Desired resolution: Process my ***

  Business Response

  Date: 07/31/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product replacement. Seagate has reached out to **************** by phone and email but have not been able to reach him yet. Seagate has provided him with a resolution,and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20371265
  
  I am rejecting this response because:
  

  I have yet to hear anything back from my point of contact at Seagate. A resolution was described, but has yet to be implemented.

  Sincerely,
  
  *************************

  Business Response

  Date: 08/10/2023

  **************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue and he has been provided with Seagates contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/28/23 I contacted Seagate for a warranty replacement for a 16TB hard drive that failed. I sent in the failed drive(UPS tracking number 1Z1VR8389095276358) and they received it on 7/5/23.Since that time I have been trying to get a warranty replacement sent as promised but now just get the run around from their online chat support. I have been contacting them daily since and am just told we will email you tomorrow with an update. I never get an email or a replacement drive sent out.

  Business Response

  Date: 07/31/2023

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with Seagate contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/01/2023

   
  Complaint: 20366309
  
  I am rejecting this response because:

  I still have not received a warranty replacement hard drive as of 8/1/23.
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 08/03/2023

  ********************** contacted the Better Business Bureau because he had an issue with his Seagate product. Seagate and ********************** have agreed to a resolution of the issue and he has been provided with his tracking number and Seagate's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I finally received a warranty replacement drive on 8/7/23.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:07/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* <**********************>Tue, Jul 18, 2:46?PM (3 days ago)to Data see emails below, you sent the files on a Lacie Thunderbolt drive but my computer has no port for that connection. Call me ****************************** ********** On Wed, Jul 12, 2023 at 8:21?PM ************************* <**********************> wrote:I received a Lacie Thunderbolt with a connection my computer does not seem to accept. I have called 3 times and written under the other claim number with no response.Ed ********** Please call me 8am - 8pm est On Mon, Jul 10, 2023 at 3:25?PM ************************* <**********************> wrote:Still waiting for a phone call regarding the specific replacement drive you chose to send me. I don't have a port for this.************************* ********** On Thu, Jul 6, 2023 at 9:13?AM ************************* <**********************> wrote:Please call me ASAP about the product you sent me I don't see how it hooks up to my computer so I can't use it???? Lacie Thunderbolt ************************* ********** On Sat, Jul 1, 2023 at 1:57?PM ********************* Notification <********************************************> wrote:Dear ******, I hope you're having a good day. Allow me to inform you that we sent a HDD with the data we were able to recover, the tracking number is:1ZE01W094297866662 We invite you to keep an eye to the current status of the tracking number, so you can receive the drive in your hands without any trouble and we can avoid the returning it back In the link, you can track your order: *************************************************

  Business Response

  Date: 07/24/2023

  **************** contacted the Better Business Bureau because he/she had an issue with his Seagate product. Seagate and **************** have agreed to a resolution of the issue, and he has been provided with Seagate Management's contact information in case there are any future issues. Seagate values its customers and regrets any inconvenience this issue may have caused. Seagate considers this issue closed.