Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a guaranteed 18-month warranty on a product I bought with Vava CD001 dash camera. . When I needed to have the item replaced within the warranty period, they said they will not honor it becuase they no longer sell on ***** They advertised that I contact Amazon for further processing or **** and file a warranty claim. Both Amazon and **** said they are not responsible for the manufacturer's warranty and will not honor it either. Vava offered a 15% discount off future purchases instead. I am now left with a defective dash cam. Item was purchased on July 2022.

• Initial Complaint

  Date:10/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received the Vava splitbaby monitor for a baby shower gift 4/2023. It was brand new bought from Wal-mart. I started using it in May 2023 when I had my baby. We used the device just as intended. August, the monitor started not always charging. ******* would sometimes work but would have to positioned just so. I contacted Vava in August and September. Finally got the receipt from the gift giver and was sent a *** return slip on 9/6/23 by Vava. I repackaged and sent the entire monitor and 2 cameras back through *** on 9/7/23. I kept the receipt. I was initially told I would have it back in 5-7 business days. It is now almost a month and still dont have the replacement. I keep getting emails when I ask and am told they are escalating it and to wait a few more days. I need this baby monitor now with two children at home. I feel like they wont ever get the replacement to me and affecting my livelihood as I cant put my baby in her room bc I dont have a monitor.

• Initial Complaint

  Date:10/02/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently gave birth to twins babies and were gifted a baby monitor from the company Vava (model number VA-IH009) and we noticed right away that the monitor unit will not stay in charging mode when plugged in. If I apply pressure to the cord it will start charging but then as soon as I set it down it will stop charging immediately. I have reached out to the company via email and phone multiple times because this a defect that should be covered under warranty. This unit was not cheap (spent ~$300 dollars on it) and we would like the company to either return or replace the monitor unit. This is a very serious issue for my family as we need the baby monitor to be able to ensure our newborns are sleeping safely, and cannot do so with the defective product. After multiple times contacting customer service, they keep telling me that they will review it and have an update very shortly (they have not once provided any update or progress, and if they are not going to replace the defective unit, then I simply want a refund and will send back to the product. I have also noticed on many consumer review websites that MANY other customers have similar complaints about this company's inaction when it comes to customer issues.

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a dash cam in 2020. The past few weeks I noticed it sliding down my windshield and leave a black, sticky residue(that was extremely hard to remove-and it still is not completely gone after multiple attempts with different methods/products). I removed the dash cam per the manual. When doing so, the mount broke and is not repairable by me. I looked up reviews on this product and apparently this is a known issue with this mount. I reached out to the company for a replacement mount(not a whole unit, just the mount). They said they could not. They did not offer any assistance in explaining how I might be able to fix it myself. When I wrote back saying I was unhappy with their response, they then stated that they didnt have the mount in stock, and I could try a local hardware store. If this is a known issue with their product or components to their product I should be able to have it replaced.

• Initial Complaint

  Date:04/09/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 23rd of 2022 I purchased a VAVA Baby Monitor Split Screen with 2 cameras for $235.42 on Amazon.com and the item was sold by and shipped by Amazon.com Around the beginning of March of 2023 the baby monitor stopped charging. The camera would pick up on being connected only if the cable was at a certain angle. Tried various cables and wall adapters, including the charged that was originally included with the monitor but same issue, monitor wouldn't charge unless the cable was at a certain angle. Because VAVA advertises their warranty policy on their website (and because I have previously filed a replacement request through warranty with them when I had their single view monitor) I recorded said issue and went ahead and contracted VAVA via ******** messenger where I was instructed to send the video and details to vava via email. I sent the first email on March 29th, 2023 and included details that described the issue, purchase details and attached a video with said issue as well as an Amazon.com invoice for the order. I received a response email that said that because I didn't make the purchase through their website, they cannot go forward with a replacement. 1. Their warranty doesn't state that the purchase has to be made through their website to be eligible for warranty claims 2. I've previously purchased another of their baby monitors on Amazon, had an issue and filed warranty claim with them and they had no problem with the purchase being made on Amazon. 3. They say they cannot accept an Amazon order because they stopped selling in 2022. Well.....the order was made in 2022, not 2023!!! I have sent multiple emails back and forth, made calls, asked to speak to supervisors, and each time am denied warranty. They keep saying to go back to Amazon, and Amazon keeps saying to go back to the manufacturer for the one-year MANUFACTURER warranty. At this point, i either want my monitor replaced or to be issued a full refund.

• Initial Complaint

  Date:04/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spent $160 on a dash cam that will not work in my country/region because they do not offer an app for it to work. They are making the return and refund of my money difficult.

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Vava baby monitor/camera set from Amazon, December 2020. This product was offered an 18 month + 12 month extended warranty (30 months altogether) at 27 months we noticed that the two way talk feature was not working. I contacted Vava and they told me that I was out of warranty and that they couldnt help me, to contact Amazon to get a refund. I contacted Amazon and they told me they couldnt help me. Here is the email from Vava outright lying to me:Thanks for your reply.By looking at the screenshot of your invoice, I'm sorry that your order has passed the warranty period on the official website.As we are no longer selling on Amazon, for warranty claims, the best thing is to call Amazon at their support number: ************** and describe the situation. You can tell them that you have contacted the manufacturer and that we have confirmed the unit is defective, but we aren't able to process the refund due to the store closure and system issues. In the past, there haven't been any issues with customers getting refunds this way, as Amazon can still debit our account for the applicable refund costs.Please note that Amazon, as the selling platform, is responsible for the statutory warranty. Though they may not be able to provide a replacement, they are still under obligation for a refund. Your understanding would be highly appreciated.I wish I read the BBB ratings before supporting such a horrible company.

• Initial Complaint

  Date:11/12/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a defective projector, in the range of 4500$. Within a month it was defective. They acknowledged it was defective. It has been 4 months and they dont honour their warranty to replace it. They continue to advertise sales of the item, telling me they still have units, yet they dont honour clients that had already paid them.

• Initial Complaint

  Date:10/17/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vava baby monitor is malfunctioning. I received as a gift and the item was originally bought on Amazon. Vava no longer sells on Amazon. My warranty end 8/18/23 and Vava has instructed me to contact Amazon. Amazon tells to to contact vava. Vava support has stopped responding. They arent honoring their warranty.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Vava on 7/18 for help with an issue with our baby monitor that had started about a month before. The temperature displayed on the monitor would randomly be very incorrect. For example, one night it was 72 degrees in my sons room but the monitor said it was 43 degrees. Sometimes it shows temperatures below 40 and then the monitor beeps and wont stop. We have to turn the monitor off until the issue goes away as randomly as it started, which is very unsafe as we have no way of watching our baby. Vava gave me some troubleshooting steps but nothing corrected the issue. They then informed me that there was nothing else they could do and they would not honor the warranty since I received the baby monitor as a gift at my baby shower in May 2021. The baby was born June 2021 and we didn't start using the monitor until we moved him into his own room in December 2021. It's horrible that Vava will not stand by a product, especially a baby safety product, that was used for less than 6 months before it malfunctioned.