Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint to the BBB about Survey Junkie. I filed the first one on Feb 20, 2025, but upon review it ended up in "REVIEWS" via your website not complaints.Which is why i believe is the reason I've waited almost 3 weeks and have herd nothing from the BBB nor survey junkie. Again, my complaint revolves around me accumulating 49 and some odd points with them but they refuse to release my point money because i refuse to send them a copy of my driver's licence. I don't care at all how "secure" they say it is, I am not doing it because there are data breaches all the time all over, and I'm not taking that risk. I think this policy Survey junkie has been absurd since i cashed out with ****** before with no issue in March of 2024 Why is it an issue now? In addition, they are using the ****** logo on their website, but it is "dimmed down" so as you can't click it on to redeem. I want the money I worked hard to earn, and I'm not sending them a photo ID, Even applying for a credit card doesn't ask for this!! As well, until this is 100% resolved, I have ceased doing ANY more of their surveys as of Feb 20, 2025. If It's not resolved (and I will wait a little more), but then I'm planning on sending a letter to ****** informing them as to what is going on and let them know that their logo is being used yet, THEIR customers like me have no access to it. Moreover, I will also be filing a complaint with the ************************ against Survey Junkie. I don't want to do this however, they'll leave me no choice if they keep on shoving me and my complaint under the rug. Last, I can see from the many complaints here, this is an ongoing problem people are having with them.

  

  Business Response

  Date: 03/13/2025

  We appreciate you reaching out regarding your concerns. Survey Junkie requires identity verification as part of our security measures due to the financial transactions associated with redeeming points. This helps ensure compliance with industry standards and protects our members from fraudulent activity.
  We understand that you do not feel comfortable providing a photo ID for verification. To accommodate this, we have already sent you an email with alternative verification options that will allow you to redeem your points and continue your membership. Please check your inbox (including spam/junk folders) for our email and follow the instructions provided.
  If you have any questions or need further assistance, please respond to that email, and our team will be happy to help. We value your participation in our platform and hope to resolve this matter for you as soon as possible.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23057160
  
  I am rejecting this response because: I will ONLY be FULLY satisfied once I receive the paper check in the regular mail after I provided Survey junkie my name and address of which was requested of me from them today so they could mail me a paper check. (their words) I accepted that offer by sending them the before mentioned information. However, only when I get the check and cash it, THEN and only then will I be fully satisfied and confident enough to then feel I can close the case. I do not want to close the case until that time has come and passed.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/17/2025

  The paper check is issued and it should arrive within 7-10 business days. We appreciate your patience.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Typically, when I redeem my earned points for a $5 gift card, it will send a verification code to my email. I enter that code and can then receive my e gift ********, they are saying they will not allow me to redeem my earned points unless I send them a copy of my driver's license and a selfie photo. I am not sending strangers my personal info, especially across an unsecure channel!

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out regarding your concerns.
  Your account was suspended due to repeated use of profane language in communications with our *********** team. While we understand frustration can arise, we maintain a respectful environment for both our members and support representatives. We kindly ask that all interactions remain professional to ensure a positive experience for everyone.
  Regarding verification, we require identity confirmation to protect the integrity of our platform and prevent fraudulent activity. While our standard process includes photo ID verification, we understand your concerns. As a result, we have sent you an email with instructions for an alternative verification method as a final opportunity to complete the process.
  Additionally, Id like to assure you that Survey Junkie does not use unsecured channels for handling member information. We utilize third-party security programs that are among the best in the industry to ensure your personal data is handled safely and with the highest level of encryption.
  Please check your email for the alternative verification instructions, and if you have any further questions, feel free to reach outwere happy to assist.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23038729
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/14/2025

  They're contacting me outside of BBB.  I responded, FU!  So, I reject their response that they don't have to resolve this because of use of profanity.  

  

  Business Response

  Date: 03/21/2025

  Dear ******,

  Thank you for being a valued member of Survey Junkie.

  Please be informed that we have sent you an email with the alternative verification option. Kindly review and let us know if that works for you.

  Regards,

  Survey Junkie.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23038729
  
  I am rejecting this response because:

  I should not have to speak on the phone to your representatives to verify my account!  My account is verified by email every time I redeem!  I've spent countless hours doing the work, and only once I've finally reached a point to redeem a measly $5 gift card, do you refuse and insist on all these additional and unnecessary measures.  ************ is a scam!!!
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/28/2025

  Dear customer,

  
  Thank you for sharing your concerns.
  Weve sent you an email with two options to complete your verification. Please choose the option that works best for you.
  We appreciate your time and are here to help if you need anything further.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23038729
  
  I am rejecting this response because:
  Same options originally contested!  UNACCEPTABLE!!! You are SCAMMERS!!!
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding the recent notification that my Survey Junkie account has been permanently suspended due to alleged unauthorized use of the platform. I want to formally state that I have not engaged in any unauthorized activities or violations of the Survey Junkie Terms and Conditions.I have been a long-standing and dedicated member of Survey Junkie, actively participating in surveys and contributing to the platform. As recently as Friday afternoon, I was still receiving surveys, and I have consistently maintained a high level of engagement. I was even among the top leaderboard members in my state and had reached Platinum status in the recent Survey Jackpot. Given my commitment to the platform, this sudden suspension is both frustrating and infuriating.I kindly request a thorough review of my account and a clear explanation of what specific violation allegedly occurred. If there has been any misunderstanding, I would appreciate the opportunity to resolve the matter and reinstate my account.I look forward to your prompt response and clarification on this issue.

  

  Business Response

  Date: 03/03/2025

  We can confirm that your account is associated with the email address you are contacting from is not suspended. It is verified and in good standing. You should be able to take surveys, redeem your rewards and take part in promos that you receive invitation for.

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working on Survey Junkie on February 21 2025 to earn rewards through surveys, based on their websites promise of easy cashouts. They advertised a straightforward process, but failed to clearly disclose a mandatory photo ** requirement for redeeming rewards. I invested over 10 hours, only to discover this hidden condition later. The ** requirement is vaguely mentioned in their privacy policy under Other Information, not clearly linked to cashouts, and the policy even states that "you may refuse to provide this information at any time and choose an alternative method of verification," yet no such option was ever provided, and in response to my complaints, in an email, Survey Junkie said " ** verification is necessary to proceed with your redemption, and we are unable to make exceptions." This directly contradicts the statement in their privacy policy stating that I could refuse to provide that information and alternative methods would be provided. I contacted support on February 22, 2025, requesting a waiver or compensation for my time. They refused, without offering alternatives, despite their policy mentioning alternative verification methods. This lack of transparency and refusal to resolve the issue has left me unable to access my earned rewards.I saw ads on ************************** during signup in ***************************************************** verification. This misleading advertising led me to invest time under false pretenses. I request the BBBs assistance in securing compensation for my time and effort.

  

  Business Response

  Date: 02/26/2025

  Could you please provide your Survey Junkie email address so that we can check your account and offer alternative verification options?

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22980766
  
  This was a request more than a response, but the BBB only gives the option of accepting or rejecting a response. The email tied to the account is *********************************************************

  However, I would like to remind you that this complaint extends beyond simply finding a payout method. My issue is multifaceted: not only have I had to spend over 15 hours on this issue, but this is an issue that never should have existed in the first place, as it was your company, Survey Junkie, that failed to uphold its Terms and Conditions. I am not just seeking what should have been expected from the outset, but compensation for my time, and for Survey Junkies breach of Terms and Conditions, which is in fact not only immoral, but a failure to comply with the law, as supported in FTC v. *********************** and ******** *. ****** ***************** argued in the 9th circuit. 
  
  I look forward to your next response,
  
  ******** *******

  

  Business Response

  Date: 03/21/2025

  Dear ***, 

  Kindly note that we have sent you an email with an additional verification method.

  Regards,

  Survey Junkie.

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ******* regarding their repeated failure to issue my cashback payment. According to ******** website, I was supposed to receive a $1,493.66 check on November 15, 2024, as part of their cashback program. However, the payment date was first delayed to February 15, 2025, and has now been further postponed to May 15, 2025, without any valid explanation.Since November 15, 2024, I have contacted *******'s customer service more than ten times, yet my concerns have been ignored or met with generic, unhelpful responses. Their representatives have repeatedly claimed that the check was sent, but I have never received it. Despite my persistent efforts to resolve this issue directly with the company, ******* has failed to provide a resolution.This ongoing delay is unacceptable, and I believe Rakuten is engaging in unfair business practices by failing to honor their payment commitments. Therefore, I am requesting BBBs assistance in resolving this issue.

  

  Business Response

  Date: 02/20/2025

  We want to clarify that Survey Junkie is not affiliated with ******* in any way. It looks like this complaint may have been mistakenly directed to us instead of Rakuten. We recommend reaching out to ******* directly for further assistance regarding your cashback payment.
  If you need any help related to your Survey Junkie account, wed be happy to assist you.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was told I needed to verify my identity to get my rewards after five years of membership. I verified and my driver's license was requested. I provided it and still can't get my rewards. Attempted tickets, no response.

  

  Business Response

  Date: 02/19/2025

  Per our records your account is verified and you have redeemed $14.07 via ****** on 17-02-2025 at 13:11:36 EST. Please, let us know if you need anymore assistance.

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/12/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was permanently banned for fraudulent activity. Having been with SurveyJunkie for years and never having an issue I have no idea how they came to that conclusion. Ive asked but no one will come forth with anything I did that was fraudulent because I clearly never did anything fraudulent. Im insulted that they are accusing me of it. This started when I checked with customer service about a ********************** that gave me a specific error message, I sent them that error message to customer service. They told me that error message said I was using a VPN which I do, but I replied to them, I cant even access the app when my VPN is on to take a survey, consequentlyI always turn it off before accessing the app. Thats the fraudulent activity, having a vpn ? *** had it for years and it was never an issue. Ive asked to have this escalated to upper management only to be ignored. They also refuse to allow me to redeem my points for all of my time spend to complete numerous surveys already completed. Seems like slander to me.

  

  Business Response

  Date: 02/19/2025

  Thank you for reaching out and sharing your concerns. We completely understand how frustrating this situation has been for you, and we sincerely apologize for any confusion or frustration youve experienced.
  After double-checking, we can confirm that your IP address is fine, and we have thoroughly reviewed your case. Were happy to let you know that your account has now been reinstated.
  Regarding the **** our policies require that it be turned off while accessing our platform, as VPN usage can sometimes interfere with survey tracking and security measures. However, we understand that this may have been unclear, and we truly appreciate you bringing it to our attention.
  Were very sorry for any inconvenience this caused, and we value your time and participation. Your points remain valid, and you should now be able to redeem them once you complete the account verification.
  

  Customer Answer

  Date: 02/19/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Though being falsely accused of fraudulent activity is very disheartening.    
  
  Sincerely,
  
  ** *****

• Initial Complaint

  Date:02/10/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started doing surveys to earn extra money in June 2024. I was never told I needed to verify my identity at any time during doing surveys provided to me. In January 2025 I decided to request payment on my rewards balance of ****** points earned. This represents $133.29 in actual money. I was then told I would need to verify my identity, which I have never had to do with other survey companies in the past. I attempted to follow their instructions but was not able to succeed in submitting a selfie video after I made a copy of the front and back of my AZ drivers license. I tried several times and eventually sent them an email stating this. I received an apologetic email in which they said I should try again since they made some sort of adjustment to my account. Nothing changed and I kept getting as error message Something went wrong. Please try again ******** I sent another email and they requested I sent a screen shot of that message, which I did.I received another email again apologizing for the problem and asking if I could go thru another browser using the link they provided. I have tried several times, using different browsers and received another error message error.permissions_unabailable.title.They suggested via yet another email that I try going thru my email address and password. At which point I never received the code to enable me to change my email password on my account with them. I did a lot of work in good faith that I would be paid for my work and time. I feel it is time to end the run-around and receive the $134.29 I am due for my time. Since this company is B dated with BBB I would think they would be slow to pay but pay what they owe.

  

  Business Response

  Date: 02/19/2025

  We completely understand your concerns, and truly appreciate you reaching out. Your security and privacy are extremely important to us, which is why our Privacy Policy states that verification is required before points can be redeemed. This helps us ensure a safe and fair experience for all our members.
  
  That said, we understand that Photo ID verification may not be ideal for everyone. As an exception, we can offer phone call verification instead. Weve already created a support ticket for you with further instructionsplease check your inbox for our message and get back to us at your earliest convenience so we can assist you further.

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received reimbursement from Survey Junkie in excess of $600 in 2024. Therefore, Survey Junkie must issue a Form 1099.I have opted out of receiving the Form 1099 electronically. I have requested to receive a hard copy of the form mailed to my home address.I have contacted Survey Junkie 6 times requesting to know when Form 1099 will be mailed. survey Junkie refuses to provide a mailing date. This is inexplicable. Someone in the company has to know when the forms will be mailed.

  

  Business Response

  Date: 02/07/2025

  Thank you for reaching out regarding your 1099 form. We understand that youre waiting for your 1099 form, and I apologize for any delays. All eligible members (those who have redeemed over $600 during 2024) are sent paper copies in the mail, to the address they have mentioned in the W9 form. In addition, we have also emailed digital copies to all members.Please note that while electronic copies were sent out, the paper copy may take additional time depending on delivery schedules in your area.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The site has become frustrating. I have been using this app/site for years but it is coming to the point where It is purposely taking information then immedeatly screening people out without survey availability. For the past month and a half,the site has been empty only offering one survey per every three hours and the one survey that appears leads you directly to an error page or takes your information and immediately screens you out. I sent emails regarding this matter and have been told to clear my cookies ,cache/internet connection, i followed instructions and nothing has changed. in fact it purposely broke my 7 day streak bonuses 3 TIMES IN A ROW! ALL WHEN I AM ON DAY 6!ABOUT TO COMPLETE THE STREAK.they automatically make the surveys disappear. so you wont complete your streak. It is the one conclusion I have arrived to unfortunately, because it is what I am experiencing consistently. I complete my surveys thoroughly and honestly and continue to encounter this issue. I ont know what to do and it is coming to the point where it is turning me away form using this. Surveys would only appear from 10 am to 11 am MAX then disappear for the rest of the week. Forget about the weekends they make them disappear COMPLETELY STARTING THRUSDAYS AFTERNOONS. I dont know what to do at this point

  

  Business Response

  Date: 02/07/2025

  Thank you for taking the time to share your experience. We understand how frustrating this must be, and we truly appreciate your loyalty to Survey Junkie over the years.
  Survey availability is determined by market research demand, which can fluctuate based on various factors, including your profile and the needs of our research partners. While we strive to provide as many opportunities as possible, we cannot always guarantee a consistent number of surveys at all times.
  We also want to assure you that there is no intentional restriction on survey availability or promo bonuses. If you are encountering errors or frequent disqualifications, it may be due to survey quota limits or eligibility criteria. We appreciate you following our troubleshooting steps, and we will escalate your concerns to our technical team for further review.
  Additionally, we encourage you to continue checking for new surveys throughout the day, as availability can change. If you experience further technical issues, please reach out to ****************************************** with screenshots of any errors, and we will be happy to assist you further.
  We appreciate your patience and your continued participation in our community.