Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined this survey site on April 11, 2025 to earn a few extra dollars. They advertised that you wouldn't be disqualified like other survey sites. It took me over 5 hours to earn $ 5 and when I tried to get my money on April 12, 2025 they told me my time had expired to claim my gift card. Their surveys are 3 or 4 times longer than they tell you they will take. Also I spent over an hour on a survey and the survey just ended without giving me any points. This website is totally corrupt and uses false advertising to lure people to use it. It should be renamed to Survey Junk. I can't believe websites like this are allowed to exist. Doesn't any one care that people can be abused like this?

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out to us. We understand your concerns and apologize for the confusion you've experienced.
  
  We have previously addressed your complaint regarding this issue. If you haven't received a satisfactory response or resolution yet, please let us know, and we will thoroughly review your case to ensure that all owed earnings are properly credited.
  
  We appreciate your patience and are here to help resolve this matter.
  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:04/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a Survey Junkie account and have been cashing out from surveys for gift cards without problem. I tried to cash out to ****** and I had another ****** that was an older account and because it asked me for verification for ****** Survey Junkie is accusing me of having numerous Survey Junkie accounts which is false. In addition Survey Junkie won't let me cash out to any gift cards from Surveys I did and they stopped emailing me for a solution.

  

  Business Response

  Date: 04/28/2025

  Hi there! Thank you for reaching out. We understand your concerns and sincerely apologize for the confusion surrounding your previous inquiry.

  
  Weve already responded to your previous complaint regarding this matter, and weve looked into the issue. If you havent received the appropriate response or resolution, please feel free to reach out again, and we will review everything in detail to ensure that you receive any earnings owed to you.

  
  We appreciate your patience and are here to assist you further in resolving this issue.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***********

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Failure to Honor ********************************* I participated in a ********************** promotional offer in March 6-17, 2025, which required completing specific survey tiers to receive bonus points. The promotion was structured as follows:Tier 1 (500 Points): ?? Complete 3 surveys per day for a total of 8 days between March 6-March 17 ? Tier 2 (200 Points): 10 Surveys Completed between March 6-March 7 ? Tier 3 (300 Points): 20 Surveys Completed between March 6-March 7 I successfully completed two tiers within the given timeframe. However, despite meeting the requirements, I was only credited with 200 points instead of the full 700. Upon contacting Survey Junkie support, I was initially told that the issue stemmed from the promotion being tracked in Eastern Standard Time (EST), which was not clearly communicated beforehand.After multiple follow-ups and long delays in their responses, I was eventually given a "courtesy" 200 points, far less than what I rightfully earned. When I pressed for further clarification and resolution, my case was dismissed with no further action, despite the company acknowledging the unclear communication regarding the time zone tracking.Throughout this process, I have faced:Lack of transparency regarding how promotions are tracked Delayed and dismissive responses from customer support Failure to honor the full promotional rewards despite meeting all requirements I am requesting that Survey Junkie credit me the full 500 missing points that I rightfully earned through their promotion. If they continue to refuse to honor their own terms, I believe other consumers should be made aware of their misleading promotions and inadequate support.

  

  Business Response

  Date: 04/28/2025

  Hi,

  
  Thank you for sharing your experience with us. We sincerely apologize for the frustration and confusion caused by this situation. We fully understand how important it is to have clear communication and transparency regarding promotions, and we are genuinely sorry for any inconvenience this has caused.
  We take your feedback seriously, and we are committed to resolving this matter. Please reach out to us directly so we can thoroughly investigate your case. We will also work to ensure that the details of the promotion, including any time zone considerations, are more clearly communicated in the future.

  
  Your satisfaction is very important to us, and we appreciate the opportunity to correct this issue.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23141046
  
  I am rejecting this response because:

  This is all the company has continued to offer. Apologies with no actions. If this company was able to provide courtesy credits from the less than half amount owed to me, they have the ability to credit their customers completely. As it shows, they recognize the miscommunication and failure on their part to commit to what their company stands for. 
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 05/05/2025

  After reviewing your feedbackalong with feedback from other membersweve made some important changes to how promotions are tracked. Going forward, promotions will now be tracked according to the members own time zone, which should help eliminate the confusion that happened during this promotion.
  
  While we cant retroactively adjust the points for past promotions, please know that your feedback has been taken seriously, and were working hard to improve the process for future promotions. We always strive to provide clear communication and a better experience for our members, and I sincerely apologize for the lack of transparency and any delays you faced.
  

• Initial Complaint

  Date:03/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a survey through Survey Junkie and I was supposed to receive $10 for it. I reached out to Survey Junkie and they told me to contact the company for money. The company informed me that the money was sent to Survey Junkie. Survey Junkie hasn't responded to my emails and they steal money from at least once a week.

  

  Business Response

  Date: 04/28/2025

  Hi there!

   

  Thank you for bringing this issue to our attention. We understand how frustrating this must be, and we want to ensure that your concerns are addressed promptly.
  Please contact us directly so we can investigate the matter further. We will double-check everything on our end and make sure that any missing points or payments are resolved.

  
  We appreciate your patience and the chance to make this right.

  
  Regards,

  Survey Junkie

• Initial Complaint

  Date:03/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been doing survey junkie for years and for some reason last night I was permanently banned. I have made this company quiet a bit of money, I am so mad right now. There is no reason I should be going through this. I at least ant to be able to cash out the 804 I spent all day yesterday making.

  

  Business Response

  Date: 03/17/2025

  We completely understand how frustrating this situation must have been for you, and we truly appreciate the time and effort youve dedicated to Survey Junkie over the years. After carefully reviewing your account, we are happy to confirm that it is now in good standing and fully verified.
  This means you can continue taking surveys and redeeming your points as usual. Your contributions are valued, and we appreciate your patience while we looked into this matter. If you have any further questions or need additional assistance, please dont hesitate to reach outwere happy to help!
  Thank you for being a part of our community, and we hope you have a great experience moving forward.

  Customer Answer

  Date: 03/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my second complaint to the BBB about Survey Junkie. I filed the first one on Feb 20, 2025, but upon review it ended up in "REVIEWS" via your website not complaints.Which is why i believe is the reason I've waited almost 3 weeks and have herd nothing from the BBB nor survey junkie. Again, my complaint revolves around me accumulating 49 and some odd points with them but they refuse to release my point money because i refuse to send them a copy of my driver's licence. I don't care at all how "secure" they say it is, I am not doing it because there are data breaches all the time all over, and I'm not taking that risk. I think this policy Survey junkie has been absurd since i cashed out with ****** before with no issue in March of 2024 Why is it an issue now? In addition, they are using the ****** logo on their website, but it is "dimmed down" so as you can't click it on to redeem. I want the money I worked hard to earn, and I'm not sending them a photo ID, Even applying for a credit card doesn't ask for this!! As well, until this is 100% resolved, I have ceased doing ANY more of their surveys as of Feb 20, 2025. If It's not resolved (and I will wait a little more), but then I'm planning on sending a letter to ****** informing them as to what is going on and let them know that their logo is being used yet, THEIR customers like me have no access to it. Moreover, I will also be filing a complaint with the ************************ against Survey Junkie. I don't want to do this however, they'll leave me no choice if they keep on shoving me and my complaint under the rug. Last, I can see from the many complaints here, this is an ongoing problem people are having with them.

  

  Business Response

  Date: 03/13/2025

  We appreciate you reaching out regarding your concerns. Survey Junkie requires identity verification as part of our security measures due to the financial transactions associated with redeeming points. This helps ensure compliance with industry standards and protects our members from fraudulent activity.
  We understand that you do not feel comfortable providing a photo ID for verification. To accommodate this, we have already sent you an email with alternative verification options that will allow you to redeem your points and continue your membership. Please check your inbox (including spam/junk folders) for our email and follow the instructions provided.
  If you have any questions or need further assistance, please respond to that email, and our team will be happy to help. We value your participation in our platform and hope to resolve this matter for you as soon as possible.

  Customer Answer

  Date: 03/13/2025

   
  Complaint: 23057160
  
  I am rejecting this response because: I will ONLY be FULLY satisfied once I receive the paper check in the regular mail after I provided Survey junkie my name and address of which was requested of me from them today so they could mail me a paper check. (their words) I accepted that offer by sending them the before mentioned information. However, only when I get the check and cash it, THEN and only then will I be fully satisfied and confident enough to then feel I can close the case. I do not want to close the case until that time has come and passed.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 03/17/2025

  The paper check is issued and it should arrive within 7-10 business days. We appreciate your patience.

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Typically, when I redeem my earned points for a $5 gift card, it will send a verification code to my email. I enter that code and can then receive my e gift ********, they are saying they will not allow me to redeem my earned points unless I send them a copy of my driver's license and a selfie photo. I am not sending strangers my personal info, especially across an unsecure channel!

  

  Business Response

  Date: 03/10/2025

  Thank you for reaching out regarding your concerns.
  Your account was suspended due to repeated use of profane language in communications with our *********** team. While we understand frustration can arise, we maintain a respectful environment for both our members and support representatives. We kindly ask that all interactions remain professional to ensure a positive experience for everyone.
  Regarding verification, we require identity confirmation to protect the integrity of our platform and prevent fraudulent activity. While our standard process includes photo ID verification, we understand your concerns. As a result, we have sent you an email with instructions for an alternative verification method as a final opportunity to complete the process.
  Additionally, Id like to assure you that Survey Junkie does not use unsecured channels for handling member information. We utilize third-party security programs that are among the best in the industry to ensure your personal data is handled safely and with the highest level of encryption.
  Please check your email for the alternative verification instructions, and if you have any further questions, feel free to reach outwere happy to assist.

  Customer Answer

  Date: 03/10/2025

   
  Complaint: 23038729
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 03/14/2025

  They're contacting me outside of BBB.  I responded, FU!  So, I reject their response that they don't have to resolve this because of use of profanity.  

  

  Business Response

  Date: 03/21/2025

  Dear ******,

  Thank you for being a valued member of Survey Junkie.

  Please be informed that we have sent you an email with the alternative verification option. Kindly review and let us know if that works for you.

  Regards,

  Survey Junkie.

  Customer Answer

  Date: 03/21/2025

   
  Complaint: 23038729
  
  I am rejecting this response because:

  I should not have to speak on the phone to your representatives to verify my account!  My account is verified by email every time I redeem!  I've spent countless hours doing the work, and only once I've finally reached a point to redeem a measly $5 gift card, do you refuse and insist on all these additional and unnecessary measures.  ************ is a scam!!!
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 04/28/2025

  Dear customer,

  
  Thank you for sharing your concerns.
  Weve sent you an email with two options to complete your verification. Please choose the option that works best for you.
  We appreciate your time and are here to help if you need anything further.

  
  Regards,

  Survey Junkie

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23038729
  
  I am rejecting this response because:
  Same options originally contested!  UNACCEPTABLE!!! You are SCAMMERS!!!
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:03/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am reaching out regarding the recent notification that my Survey Junkie account has been permanently suspended due to alleged unauthorized use of the platform. I want to formally state that I have not engaged in any unauthorized activities or violations of the Survey Junkie Terms and Conditions.I have been a long-standing and dedicated member of Survey Junkie, actively participating in surveys and contributing to the platform. As recently as Friday afternoon, I was still receiving surveys, and I have consistently maintained a high level of engagement. I was even among the top leaderboard members in my state and had reached Platinum status in the recent Survey Jackpot. Given my commitment to the platform, this sudden suspension is both frustrating and infuriating.I kindly request a thorough review of my account and a clear explanation of what specific violation allegedly occurred. If there has been any misunderstanding, I would appreciate the opportunity to resolve the matter and reinstate my account.I look forward to your prompt response and clarification on this issue.

  

  Business Response

  Date: 03/03/2025

  We can confirm that your account is associated with the email address you are contacting from is not suspended. It is verified and in good standing. You should be able to take surveys, redeem your rewards and take part in promos that you receive invitation for.

• Initial Complaint

  Date:02/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working on Survey Junkie on February 21 2025 to earn rewards through surveys, based on their websites promise of easy cashouts. They advertised a straightforward process, but failed to clearly disclose a mandatory photo ** requirement for redeeming rewards. I invested over 10 hours, only to discover this hidden condition later. The ** requirement is vaguely mentioned in their privacy policy under Other Information, not clearly linked to cashouts, and the policy even states that "you may refuse to provide this information at any time and choose an alternative method of verification," yet no such option was ever provided, and in response to my complaints, in an email, Survey Junkie said " ** verification is necessary to proceed with your redemption, and we are unable to make exceptions." This directly contradicts the statement in their privacy policy stating that I could refuse to provide that information and alternative methods would be provided. I contacted support on February 22, 2025, requesting a waiver or compensation for my time. They refused, without offering alternatives, despite their policy mentioning alternative verification methods. This lack of transparency and refusal to resolve the issue has left me unable to access my earned rewards.I saw ads on ************************** during signup in ***************************************************** verification. This misleading advertising led me to invest time under false pretenses. I request the BBBs assistance in securing compensation for my time and effort.

  

  Business Response

  Date: 02/26/2025

  Could you please provide your Survey Junkie email address so that we can check your account and offer alternative verification options?

  Customer Answer

  Date: 03/11/2025

   
  Complaint: 22980766
  
  This was a request more than a response, but the BBB only gives the option of accepting or rejecting a response. The email tied to the account is *********************************************************

  However, I would like to remind you that this complaint extends beyond simply finding a payout method. My issue is multifaceted: not only have I had to spend over 15 hours on this issue, but this is an issue that never should have existed in the first place, as it was your company, Survey Junkie, that failed to uphold its Terms and Conditions. I am not just seeking what should have been expected from the outset, but compensation for my time, and for Survey Junkies breach of Terms and Conditions, which is in fact not only immoral, but a failure to comply with the law, as supported in FTC v. *********************** and ******** *. ****** ***************** argued in the 9th circuit. 
  
  I look forward to your next response,
  
  ******** *******

  

  Business Response

  Date: 03/21/2025

  Dear ***, 

  Kindly note that we have sent you an email with an additional verification method.

  Regards,

  Survey Junkie.

• Initial Complaint

  Date:02/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against ******* regarding their repeated failure to issue my cashback payment. According to ******** website, I was supposed to receive a $1,493.66 check on November 15, 2024, as part of their cashback program. However, the payment date was first delayed to February 15, 2025, and has now been further postponed to May 15, 2025, without any valid explanation.Since November 15, 2024, I have contacted *******'s customer service more than ten times, yet my concerns have been ignored or met with generic, unhelpful responses. Their representatives have repeatedly claimed that the check was sent, but I have never received it. Despite my persistent efforts to resolve this issue directly with the company, ******* has failed to provide a resolution.This ongoing delay is unacceptable, and I believe Rakuten is engaging in unfair business practices by failing to honor their payment commitments. Therefore, I am requesting BBBs assistance in resolving this issue.

  

  Business Response

  Date: 02/20/2025

  We want to clarify that Survey Junkie is not affiliated with ******* in any way. It looks like this complaint may have been mistakenly directed to us instead of Rakuten. We recommend reaching out to ******* directly for further assistance regarding your cashback payment.
  If you need any help related to your Survey Junkie account, wed be happy to assist you.