Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took many surveys and I accumulated $50 worth of gift cards. They claimed they would send me the card but never did. I sent multiple emails and did multiple chats with them and they have ignored me. They owe me $50. I have all of the proof.

  

  Business Response

  Date: 02/07/2025

  Thank you for reaching out regarding your redemption. We sincerely apologize for any inconvenience you experienced.
  Once an eGift card is generated, an email with the claim link is automatically sent to the email address associated with your account. Were sorry if you did not receive it. To resolve this, we have now sent you a new email containing the claim link for your $55 Amazon Gift Card.
  Please check your inbox and spam/junk folders for an email from us. If you need further assistance, feel free to reach out.

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been completing surveys with no issue for 2 years. Suddenly they are asking for me to send front and back of government issued identification in order to cash out my points. I do not feel safe in doing this due to identity theft possibilities. I dont know survey junkie employees or how trustworthy they are.

  

  Business Response

  Date: 02/07/2025

  Thank you for reaching out regarding your Survey Junkie account verification.

  We would like to walk you through the reasons behind requiring verification to be able to continue your membership with Survey Junkie. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows us to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website. This also increases the value you create as a Survey Junkie member.
  
  To address your privacy concerns, we assure you that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring your data privacy.
  
  The Survey Junkie Privacy Policy explains how Survey Junkie collects and uses your information and clarifies the limited circumstances in which your personal information is shared. If you would like to get further acquainted with our Privacy Policy, please follow this link: www.surveyjunkie.com/privacy.
  
  That being said, we have emailed you regarding alternative verification options. Please, check your inbox and get back to us at your earliest conveience.

  
  

• Initial Complaint

  Date:12/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried redeeming the $23.32 that i had accumulated on the site from doing surveys multiple times over god only knows how long, however I have been unable to after being accuse of fraud immediately after completing a high paying survey some time ago. I just want the ability to redeem the $23.32 that i rightfully earned and I'll drop the matter. Thank you

  

  Business Response

  Date: 12/24/2024

  The member's account was marked for potentially fraudulent and/or unauthorized activities based on quality control measures that the Survey Junkie system has in place. However, as an exception, the member was given a last chance to recover their account and continue benefiting from our services and they have since been able to continue taking surveys and redeeming their points. We would like to recommend them to be consistent with their answers, take more time to give quality answers and provide detailed and thorough responses.
  We advise to follow the above given recommendations, as well as note that repeated offenses may result in additional flags which may put their account at risk of permanent suspension.

  Customer Answer

  Date: 12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 17, I noticed my account had no ***********************, and there was a banner at top saying there was a problem with my account. Later that day, I received a reply, with Survey junkie saying my account has been permanently suspended because I was "tampering with links to bypass survey controls" (whatever that means). Which of course, I did not do (I have been a member for 4.5 years in good standing). I merely clicked on the links they provided, be it through the e-mails they send, their site, or their app. Therefore, they're either lying or they're the ones providing my surveys with tampered links. I of course pointed out to them that I did no such thing, and asked to explain what was going on. They replied back 2 days later (Dec 19), claiming I violated their ******************* and "no additional information can be provided on the matter." Why not? I have a right to know exactly what I allegedly did. How can they suspend me and not have information on it? Well its quite simple, really. They did this to kick me out to keep from having to pay me my redemptions. Clearly I've been redeeming too much from them. Now I cannot even redeem what I have rightfully, and legally, earned. Which is theft, plain and simple, and legally speaking. Not to mention, their wild, unfounded, and unsupported (by their own admittance) accusations are nothing but libel, defamation of character, character assassination, and misrepresentation of character. Survey Junkie must reinstate my account in full, credit me the ************************************************* their currently running boost program, and also compensate me for the days missed taking surveys, from their wrongful (self admittedly) suspension of my account.

  

  Business Response

  Date: 12/24/2024

  The member's account was marked for potentially fraudulent and/or unauthorized activities based on quality control measures that the Survey Junkie system has in place. However, as an exception, the member was given a last chance to recover their account and continue benefiting from our services and they have since been able to continue taking surveys and redeeming their points. We would like to recommend them to be consistent with their answers, take more time to give quality answers and provide detailed and thorough responses.
  We advise to follow the above given recommendations, as well as note that repeated offenses may result in additional flags which may put their account at risk of permanent suspension.

  Customer Answer

  Date: 12/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:12/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to being unable to resolve an issue with Survey Junky. Within the past week, I have spent hours every day giving opinions and personal information to Survey Junky and their affiliates in exchange for a price agreed upon before taking the surveys. Today alone Ive spent 30 minutes on a 30 minute survey answering many questions, giving a lot of personal information and watching videos for 65 cents and did not get credited the promised amount. Also, survey junky promised 500 bonus points for completing surveys for 7 days in a row which I did. It has been 2 days of requesting the promised points and I have been ignored and the points remain owed to me per the promotion they displayed to me daily. I am requesting the 565 points credited to my account.

  

  Business Response

  Date: 12/24/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $116 since joining Survey Junkie a month ago. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members. Regarding the 500 points for the promo, the member will be paid out the funds once the promo ends on December 24.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined "Survey Junkie" a few months ago. My email was immediately verified and I was given access to the confidential information of High End companies who trusted "Survey Junkie" to properly vet the people they "hired". As repeatedly mentioned here I wasted a lot of time and lost a lot of money due to "glitches" and not being paid out on fully completed surveys. I stopped contacting **************** about the lost points, explained the reason why the survey didn't work as it happened and moved on. My son is saving for a toy (we do the surveys together) on ****** and we would cash out at every $5 we made through "Survey Junkie". We cashed out 30 times, receiving a total of 30 $5 cards but we decided to go for $10 yesterday and when I went to cash out they refused this 31ST time, saying I had to show my legal, government ID in order to cash out the $10. and the two bonuses of $5 coming to me. When I explained to them that my husband's work prevented me from giving them that information but that I would gladly verify by phone as it is offered on thier websight they declined, saying I suddenly needed to show my ID or I would not get paid. I find it alarming for the companies that trust them that my account is still open and they are continuing to send me surveys with the confidential information from these businesses. Essentially, Survey Junkie trusts me with the deeply private contents from very well known brands but suddenly don't trust me enough to cash me out for the 31RST time because I asked for $10 that I earned instead of $5? I feel terrible for the businesses they represent but also for my son, who helped earned that $10 and those bonuses. Had "Survey Junkie" told me when I first signed up I would have to show ID I would not have. Instead they verified me by email, gave me over $150 in cash outs, then decided to rip me off like they've done to so many others when they owed me more than $5. They are scam *********** want the money I earned.

  

  Business Response

  Date: 12/12/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that users will not have to repeat over the lifetime of their account. However, as an exception, since the member refused passing Photo ID verification, we have tried calling them in order to complete account verification via phone call. We have since successfully verified their account and the member has since been able to continue taking surveys and redeeming their points.

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22650225
  
  I am rejecting this response because:

    First of all I did not "refuse" to identify myself. I was never given the information that I would ever have to or else I never would have signed up and cashed out 30 different times  "unverified " until they owed me more than $5 and suddenly "needed" my ID. 

   

  They did not "reach out several times via phone", they called exactly once and I answered, gave them the information they needed to verify my information and was able to cash out and continue earning but it took several emails, poor reviews and reaching out to the BBB before they finally did place that single call to me.

   

  I was so happy to close this complaint with thanks to you but they have since refused to make good on points I earned during a challenge that should have been delivered to me three days ago and every time I reach out to them I get the same exact cut and pasted response. 

   

  Between not being paid for fully finished high point surveys, suddenly springing the need for Government ID on people a and repeatedly holding hard won earnings Survey Junkie has made it very clear to me that they really, really don't enjoy paying people the money they are owed and because of this I cannot in good conscience call the matter resolved. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.

  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.

  That being said, the member has since verified their account and they have redeemed their full points successfully. Also they have received the 500 points for the promo in question on 12-14-2024 at 04:23:42 AM.
  
  

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Survey Junkie 09/14/2024 to do a few surveys for their company to get paid. After I spent three months earning points. Now it's time for me to get a ****** reward card and Survey Junkie wants me to give them a copy of my driver license number and want me to take a picture of myself to store in their data. I'm not going to give them my personal for them to scam me or sell my info to the world. I have proof of what Survey Junkie owed me and I want it on the ****** card or Amazon gift card.

  

  Business Response

  Date: 12/05/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.
  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.
  We would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member passes Photo ID verification, they will be able to redeem their full points.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22642064
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  There's no way that people will agree to giving their driver license number and photo of themself just to earn a $50 or less gift card! So, your 3rd party vendor can do whatever with their personal information. I have also contacted the *** and the Attorney General for that State about this scammed issue. Survey Junkie will never get my personal information to benefit a 3rd party company for a hidden profit! I spent many hours taken those super boring surveys that on some of them I didn't get credit for! This is a scam and I everyone please be aware of this company. Please do not spend months and so many hours taking Survey Junkie surveys it's waste of time!

  

  Business Response

  Date: 12/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.
  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.
  That being said, the member has since verified their account and they have redeemed their points successfully. 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I wish this company just would be upfront about their process because no one want to send their driver license or state id in to get paid. That's just not safe these days.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my gift card through survey junkie and they will not verify my account even though I did all the quality checks. I am owed $20 on gift card from them. I would like to be able to get my gift care after completing all the surveys.

  

  Business Response

  Date: 11/25/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello On Monday 10/28/24 I noticed in my Survey Junkie account (which is under the email address of **************************** That I had an offer to earn $1.00 to be credited to my Survey Junkie account if I downloaded and installed the "desktop app" of Survey Junkie. I did download and install the app but never got the $1.00 credited to my account. I did report the issue to Survey Junkie on 11/13/24 that it had been 16 days and I still didn't get my credit as promised. They did nothing to help me it's a week later (TOTAL of 23 days now and still no credit) even though I did send them proof that it was downloaded and installed. Please can you help me get the $1.00 credited to my account? I have attached screencaps showing that it was downloaded and installed on my computer. I also included photos showing my Survery Junkie account as well it shows it as downloaded and installed but show how the $1.00 was never credited to me. Please help me dealing with these scammers who won't give me what they did promise me. thank you

  

  Business Response

  Date: 11/21/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that all Survey Junkie members who install any of the Surf-to-Earn apps (browser extension, desktop app, or mobile app) will receive an award of 100 points per platform 72 hours after installation. However, its important to note that members will earn 100 points once the app is installed and activated. The member has downloaded the Surf-to-Earn desktop app on 28-10-2024 at 13:02:06 however their points are still pending because they have not activated the app on their PC.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22577239
  
  I am rejecting this response because:they are liars it was downloaded and installed as shown in my attachments they are scammers who promise something they don't deliver on
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/04/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis, also hundreds of members successfully receive points for installing and activating the Surf-to-earn app. As mentioned, please note that all Survey Junkie members who install any of the Surf-to-Earn apps (browser extension, desktop app, or mobile app) will receive an award of 100 points per platform 72 hours after installation. However, its important to note that members will earn 100 points once the app is installed and activated. The member has downloaded the Surf-to-Earn desktop app on 28-10-2024 at 13:02:06 however their points are still pending because they have not activated the app on their PC. If they are facing issues, we recommend them to uninstall the app and download it again.
  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22577239
  
  I am rejecting this response because:

   

  Survey says you are nothing but a cheap scammer that's promoting fake and untrue offers
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been trying to collect on my earnings with surey junkie. And no one has been able to help me. I feel that this is a scam and just want other people to be very careful about this company. ****** A ***** ****************

  

  Business Response

  Date: 11/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, in order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points.