Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to turn in my points and verifying. Im not able to verify because the camera does not come on. I have 2200+ points and I can't collect. Please help

  

  Business Response

  Date: 10/21/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability).
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member passes Photo ID verification, they will be able to redeem their full points. If they are having technical difficulties, then it can be due to the panelist's device. We recommend them to try to pass verification using a different device or another browser. As mentioned, once the member passes Photo ID verification, they will be able to redeem their full points.

• Initial Complaint

  Date:10/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed MULTIPLE SURVEYS for over a year. I cashed in for a **** card (it was virtual) and the card continues to be declined EVERYWHERE. This was a waste of my time and neither **** or SURVEY JUNKIE will contact me so I am out $150.00. I advise anyone to use extreme caution. From my experience... SURVEY JUNKIE is BOGUS

  

  Business Response

  Date: 10/16/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed $150 since joining Survey Junkie. That being said, our records indicate that the member has successfully redeemed $150 on 09/07/2024. The member decided to redeem their Survey Junkie points via an e-Visa card. The ********************** (VRC), which issues the e-Visa card, sent the member an email with a link to the e-Visa card. The member clicked on the link and thus claimed the e-Visa card on 09/07/2024 at 08:22 AM. Since they have already claimed the e-Visa card therefore, we recommend that they contact the ********************** (VRC), as the e-Visa card is serviced by them. Survey Junkie is not responsible for servicing the e-Visa card. We simply like to remind the member that they need to follow all the required steps on the website they were redirected to after they clicked on the link to activate the the e-Visa card, and to create an account on ********************************** to access their e-Visa card. As a reminder, the virtual Visa gift card is a single-issue virtual card for online purchases.
  

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22421228
  
  I am rejecting this response because:
  The company sent an email and is not taking responsibility for the alternate party they are using.  Below is they're response.  ****,
  
  Thank you for contacting the Survey Junkie Member Support Team! My name is Lily, and I will be assisting you today.
  
  As per our records, you have already claimed the e-VISA card. Therefore, we recommend that you contact the ********************** (***), as the e-VISA card is serviced by them, and your request will be resolved more effectively.
  
  As a reminder, ***, which issues the e-Visa card, sent an email to you with a link to the e-Visa card. You clicked on the link and thus claimed the e-Visa card on 09/07/2024 at 08:22 AM.
  
  Also, to activate the e-Visa card, you need to follow all the required steps on the website you were redirected to after you clicked on the link in the email. Then you need to create an account on *************************************************** finally access the e-Visa card.
  
  In any case, if you still face issues, you can reach the *** team by email at: ****************************************************** or you can call them at **************.  Their working hours are Monday through Friday from 8:00 am to 8:00 pm EST.
  
  Please, keep us updated on how things go.
  
  Best regards,
  Lily from Survey Junkie Support
  
  Sincerely,
  
  **** *******

   

  

  Business Response

  Date: 10/31/2024

  As mentioned, Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, our records indicate that the member has successfully redeemed $150 on 09/07/2024. The member decided to redeem their Survey Junkie points via an e-Visa card. The ********************** (VRC), which issues the e-Visa card, sent the member an email with a link to the e-Visa card. The member clicked on the link and thus claimed the e-Visa card on 09/07/2024 at 08:22 AM. Since they have already claimed the e-Visa card therefore, we recommend that they contact the ********************** (VRC), as the e-Visa card is serviced by them. Survey Junkie is not responsible for servicing the e-Visa card. We simply like to remind the member that they need to follow all the required steps on the website they were redirected to after they clicked on the link to activate the the e-Visa card, and to create an account on ********************************** to access their e-Visa card. As a reminder, the virtual Visa gift card is a single-issue virtual card for online purchases. Once again we recommend that they contact the ********************** since Survey Junkie is not responsible for servicing the e-Visa card.

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkies is a survey site that pays you for taking surveys. It used to have lots of available surveys with decent points, and I could routinely cash out small sums of money to help with the bills. Now, almost every time I click on a survey with decent points, I get a disqualifying message saying, "Oops, we're seeing double. You've already completed this survey." Which makes no sense: why would they offer surveys I've already taken? I can literally avoid taking surveys for days, come back, and still get this message. I've brought it to the attention of support, but I either get ignored, or I'm given some canned response and brushed off.What happened today was so unacceptable I couldn't believe it, and I've never heard anything like it from any other survey sites. I actually got into a survey for 75 for around 12 minutes (I don't recall exact minutes). I came to the end of the survey after completing it to the best of my ability, just to be disqualified. Now any other survey sites would call that Late Disqualification and give me full points for fulfilling my part of the bargain. I even had a screenshot to prove I finished it. When I complained to Survey Junkie, they just sent me this long drawn out canned response saying: "I'm sorry for the inconvenience you have experienced. Upon checking survey #*****-24100684 for the 75 points you referred to with the survey provider, we regret to inform you that you were disqualified due to the answers you provided at the very end of the survey." But here's 25I'm sorry, what?!? Doesn't filling out a survey to the best of your ability all the way to the end mean you earned the offered points??? Isn't that the whole point of taking them??? They're saying that our time isn't valuable, and their clients can disqualify us all the way to the end of the surveys for ANY reason, take advantage of us, and not have to pay us!!! To me, this is unacceptable, and I can't justify wasting my valuable time on their site.

  

  Business Response

  Date: 10/16/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $131 since joining Survey Junkie. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members. Please also note that the member was reimbursed with the full 75 points for this survey as a courtesy.
  
  

  Customer Answer

  Date: 10/16/2024

   
  Complaint: 22416595
  
  I am rejecting this response because:

  This is the EXACT canned response they keep giving me in emails. It only lectures, it does NOT specifically address us survey takers being disqualified at the end of the surveys and being taken advantage of, nor other issues I've mentioned. Other survey sites reimburse us for late disqualifications because they understand that it's unfair. I do not understand why Survey Junkie is different. I HAVE made money on this site, but over the last few months it's been almost impossible! And now with this late disqualification issue, I just don't go on their site as much. Things need to change.
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 10/31/2024

  As mentioned, Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $131 since joining Survey Junkie. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members. Please also note that we have reimbursed the member with the full 75 points for this survey.

  Customer Answer

  Date: 11/22/2024

   
  Complaint: 22416595
  
  I am rejecting this response because:  while finally receiving full credit for this particular survey is appreciated, Survey Junkie has not indicated that the unfair practice of allowing disqualifications all the way to the end of a survey has been discontinued. Constant reiteration of the original message is not fixing the problem and is unacceptable.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The response back to me from you was, it was a duplicate complaint. It is not. Its a new complaint. And it said it had obscene language in it. It did not. But survey told me that third parties are responsible for point awards. On 10-07-24 I did two complete surveys that would have totaled 170 points. Instead, I received 0 points. Since the surveys went through Survey Junkie, they should honor the points and tell their third parties to stop cheating survey takers and award points. I will submit proof of the surveys I took.

  

  Business Response

  Date: 10/16/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $2,528 since joining Survey Junkie. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members.
  
  

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently began doing online surveys through Survey Junkie. 1. About 50% of the surveys I completed were not paid at all. I reached the final page after many pages of answering questions and then was told by Survey Junkie that I would not be paid. 2. When I tried to redeem my cash reward I was told I needed to be verified. I complied with the cumbersome verification process and submitted my Government ID online. Then I was told that my ID could not be used and I could not redeem payment.3. At the very least, I would like payment for surveys that I completed.

  

  Business Response

  Date: 09/23/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed $10 since joining Survey Junkie. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members. 
  
  Regarding verification, Photo ID verification is a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability).
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member passes Photo ID verification, they will be able to redeem their full points. The member failed Photo ID Verification because they submitted an image of a document that is a photo of a screen and the face in their selfie was not genuine, however as an exception, we are allowing them to retry passing Photo ID Verification. Once the member successfully passes Photo ID verification, they will be able to redeem their full points.

  Customer Answer

  Date: 09/23/2024

   
  
  Complaint: 22313449
  
  
  
  I am rejecting this response because:  Survey Junkie has sent me a large number of surveys which I completed but got no credit for completing.  I notified them of one especially egregious example and they said they were working on these issues.  I think they are simply trying to avoid paying people.  With all the scams and fraud facing seniors these days many would not submit their government issued ID online to a survey company.  I referred someone recently and he has had the same type of unfair and abusive treatment.  he finally reached his very first payout level and he was told he now needs to verify himself before he can collect his earned reward.  Why don't they ask for verification BEFORE having people complete scores of surveys so that a person could decide whether or not they wanted to complete any of these surveys which pay such a tiny amount.  Had I been asked to verify up front, I would not have done a single survey.  That would have been fair and honest.  It is shameful how they treat people at this business.
  
  
  
  Sincerely,
  
  
  
  Jemille Hardy

  

  Business Response

  Date: 10/02/2024

  As mentioned, Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member was having difficulties passing Photo ID Verification and as an exception, we called them in order to complete their account verification via phone call. The member's account is now in good standing and they have redeemed all of their points in the amount of $32 since joining Survey Junkie.

• Initial Complaint

  Date:09/19/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie knowingly hosts survey companies that provide glitchy, unreliable surveys that do not pay out upon survey completion. This isn't about disqualification. Fully completed surveys. I have reported and screenshot multiple surveys to SJ, only to be told it's the survey provider's problem and there's nothing that they can do. They stopped compensated me for lost points. 100 pts equals $1.00. Being permently disabled, this is all I can do to earn just a pittance. How does this company even get high ratings?

  

  Business Response

  Date: 09/23/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $262 since joining Survey Junkie. Please note that though it can be disappointing, getting terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members.

  Customer Answer

  Date: 09/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I'd add that they say they are "constantly working with their partners" to ensure a better survey taking experience, but that partnership certainly isn't delivering. I never doubted that the site wasn't legit. Just careless.

  Thank you. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Survey Junkie, will allow you to almost complete or even complete surveys and not credit you the points. This has happened over 20 times within the last six months.

  

  Business Response

  Date: 09/23/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. This is also highlighted by the fact that the member has already redeemed over $104 since joining Survey Junkie. Please note that though it can be disappointing, getting disqualified or terminated from surveys is a common occurrence and a part of survey taking throughout the survey industry. It is possible that during the survey, as the survey providers were gathering information, they determined the member was not the kind of participant they were looking for, so they terminated the survey. This can happen at any point in a survey, regardless of how much is completed. Please note that Survey Junkie has no say in members getting disqualified or terminated from a survey and it is up to the sole discretion of the survey providers. With that being said, we want to reiterate that we value the efforts of our members and we are committed to working with third-party survey providers to constantly improve the survey-taking experience for members.
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a subscriber of an online survey site called "surveyjunkie.com" where you agree to take surveys from companies the site connects you to in exchange for a set amount of points. The points accumulate in various amounts which can be redeemed for gift cards to retail stores or your bank account. This site is notorious for allowing survey companies to falsely advertise on amounts of time a survey will take & routinely kick you out of a survey due to responses they don't like, well after you've put in chunks of time completing and coming to the end of a survey. I've reached out to the site several times. They hide behind "disclaimers" that state they are not responsible for how the companies they connect you to do their business. Recently, I spent ***** on a survey & was about to submit it & claim the ********************************************************************************************************************************************** further product studies where they'd send me a product to "test out" for a period of time. I was uncomfortable giving this type of info. out over the internet, so I opted not to provide it. I was immediately kicked out of the survey & was told I was somehow "disqualified" - well after spending the time to take the entire survey. Since the company did not state it's intent to ask for such info. at the beginning of the survey & kicked me out of it at the end simply for not providing such info., I feel that this warranted investigation into their practices. I reached out to "surveyjunkie.com" support staff & asked for a reimbursement of the points rejected by the company, and asked they look into how they do business. I received a completely irrelevant form letter which missed the point entirely and a reiteration that they are somehow "not responsible" for anything that happens through their site. I find all of this very unacceptable & would like the BBB to look into correcting how "surveyjunkie.com" does business.

  

  Business Response

  Date: 09/13/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. With that said, we appreciate the member taking time to report this survey and have awarded 45 courtesy points to their profile.
  
  Please note that surveys may ask for personal information (such as zip code, date of birth), but members are not required to provide this information. They may choose to decline participation at any time and terminate the survey. However, requesting PII (personal identifiable information), is strictly against Survey Junkie's Terms of Use.
  
  We hold a high standard of quality to the surveys allowed on our platform. Thus, if any surveys request PII, we ask that members report the ** **************************** for further investigation. We will take the necessary steps to ensure that requests like this are not made by 3rd party providers. For more context and transparency, 3rd party providers compile these surveys and are the sole proprietors of the decision-making process. While they must follow guidelines to adhere to Survey Junkie policy, it is at their discretion on who qualifies for the survey.
  
  Additionally, due to privacy considerations, Survey Junkie does not share members' personal information with third-party survey providers. As a result, the provider does their best to provide an average survey completion time, but note this average may not apply to every member. Some may be able to complete it faster and some may take longer to answer each question, it all depends on the content and how much the member shares. This is also why members may be asked repetitive questions, as providers do not have prior access to this information.
  
  Further investigation will take place for this survey and the member may be contacted with additional questions if necessary. They are encouraged to contact our support team for any further questions or concerns with the survey content offered on Survey Junkie. 

  Customer Answer

  Date: 09/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have opted to "accept" their response & end the inquiry.

  However, I'd like to state clearly one more time that I DID reach out their support staff numerous times about all the issues I brought up in my original complaint.  They claim to hold the survey companies they connect with to a high standard, but I had to bring this to the BBB in order to even hear that from them.  All they ever said to me in response to my many emails was, "disqualifications happen routinely without our control" and "we're not responsible for how the survey companies conduct their business".  That's why I brought this to the BBB.  I think you should keep a close eye on this site & flag any shady dealings you may find.  As for me, I'm done with them.  I found a different survey site that actually cares about it's users and the customer service and support staff are friendly and courteous.  The opposite interaction I've had with survey junkies.

   

  Thank you for your time and prompt attention to this matter.  Have a good day.

  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:09/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have completed surveys for Survey Junkie for several years. I have accumulated ***** points which means I have earned $49.45. I completed the forms to prove my identity in order to redeem the points and was immediately sent a notification that my account was suspended without cause. I have sent three e-mails to Survey Junkie and called (left a message). No one has gotten back to me and I am unable to get in touch with a live person.

  

  Business Response

  Date: 09/06/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and can redeem their points.

• Initial Complaint

  Date:08/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning iam still un able to login on the app or website I have already cleared everything on the website like cookies or catche and nothing works I've also done the same thing ok the app and still un able to use it it is very frustrating I think you guys blocked me or something cuz this happened a 2nd time AND THIS IS WHAT IT SHOWA EVERY TIME I LOG IN THROUGH THE *** OR WEBSITE >>> Looks like you are logging in from a country which we do not support. Contact support for immediate assistance

  

  Business Response

  Date: 08/26/2024

  Please be informed that the error code they have encountered indicates that there has been an attempt to access our website via a VPN or a proxy. Kindly note that Survey Junkie must be accessed directly from one of our supported countries (***, ******, or *********) so that you can use our services. In any case, please note that this member since been able to successfully login to Survey Junkie and take surveys and they should be able to redeem their points now. 

  Customer Answer

  Date: 08/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************