Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined "Survey Junkie" a few months ago. My email was immediately verified and I was given access to the confidential information of High End companies who trusted "Survey Junkie" to properly vet the people they "hired". As repeatedly mentioned here I wasted a lot of time and lost a lot of money due to "glitches" and not being paid out on fully completed surveys. I stopped contacting **************** about the lost points, explained the reason why the survey didn't work as it happened and moved on. My son is saving for a toy (we do the surveys together) on ****** and we would cash out at every $5 we made through "Survey Junkie". We cashed out 30 times, receiving a total of 30 $5 cards but we decided to go for $10 yesterday and when I went to cash out they refused this 31ST time, saying I had to show my legal, government ID in order to cash out the $10. and the two bonuses of $5 coming to me. When I explained to them that my husband's work prevented me from giving them that information but that I would gladly verify by phone as it is offered on thier websight they declined, saying I suddenly needed to show my ID or I would not get paid. I find it alarming for the companies that trust them that my account is still open and they are continuing to send me surveys with the confidential information from these businesses. Essentially, Survey Junkie trusts me with the deeply private contents from very well known brands but suddenly don't trust me enough to cash me out for the 31RST time because I asked for $10 that I earned instead of $5? I feel terrible for the businesses they represent but also for my son, who helped earned that $10 and those bonuses. Had "Survey Junkie" told me when I first signed up I would have to show ID I would not have. Instead they verified me by email, gave me over $150 in cash outs, then decided to rip me off like they've done to so many others when they owed me more than $5. They are scam *********** want the money I earned.

  

  Business Response

  Date: 12/12/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one-time verification tool for our panelists. As a quality and verification measurement tool this might be required at any point of the membership, in order to additionally:
  a) verify the account (regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one-time verification check that users will not have to repeat over the lifetime of their account. However, as an exception, since the member refused passing Photo ID verification, we have tried calling them in order to complete account verification via phone call. We have since successfully verified their account and the member has since been able to continue taking surveys and redeeming their points.

  Customer Answer

  Date: 12/12/2024

   
  Complaint: 22650225
  
  I am rejecting this response because:

    First of all I did not "refuse" to identify myself. I was never given the information that I would ever have to or else I never would have signed up and cashed out 30 different times  "unverified " until they owed me more than $5 and suddenly "needed" my ID. 

   

  They did not "reach out several times via phone", they called exactly once and I answered, gave them the information they needed to verify my information and was able to cash out and continue earning but it took several emails, poor reviews and reaching out to the BBB before they finally did place that single call to me.

   

  I was so happy to close this complaint with thanks to you but they have since refused to make good on points I earned during a challenge that should have been delivered to me three days ago and every time I reach out to them I get the same exact cut and pasted response. 

   

  Between not being paid for fully finished high point surveys, suddenly springing the need for Government ID on people a and repeatedly holding hard won earnings Survey Junkie has made it very clear to me that they really, really don't enjoy paying people the money they are owed and because of this I cannot in good conscience call the matter resolved. 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.

  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.

  That being said, the member has since verified their account and they have redeemed their full points successfully. Also they have received the 500 points for the promo in question on 12-14-2024 at 04:23:42 AM.
  
  

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with Survey Junkie 09/14/2024 to do a few surveys for their company to get paid. After I spent three months earning points. Now it's time for me to get a ****** reward card and Survey Junkie wants me to give them a copy of my driver license number and want me to take a picture of myself to store in their data. I'm not going to give them my personal for them to scam me or sell my info to the world. I have proof of what Survey Junkie owed me and I want it on the ****** card or Amazon gift card.

  

  Business Response

  Date: 12/05/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.
  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.
  We would like to emphasize that this is a one-time verification check that members will not have to repeat over the lifetime of their account. Once the member passes Photo ID verification, they will be able to redeem their full points.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22642064
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******* ******

  There's no way that people will agree to giving their driver license number and photo of themself just to earn a $50 or less gift card! So, your 3rd party vendor can do whatever with their personal information. I have also contacted the *** and the Attorney General for that State about this scammed issue. Survey Junkie will never get my personal information to benefit a 3rd party company for a hidden profit! I spent many hours taken those super boring surveys that on some of them I didn't get credit for! This is a scam and I everyone please be aware of this company. Please do not spend months and so many hours taking Survey Junkie surveys it's waste of time!

  

  Business Response

  Date: 12/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. As a platform that deals with financial transactions and offers redemption options to millions of members, Survey Junkie attaches major importance to identity verification. This process ensures account uniqueness and allows Survey Junkie to provide high-quality survey responses to the market research industry, as well as prevent dishonest activity on our website.
  To address the privacy concerns, we can assure that Survey Junkie is a safe and secure website compliant with all the regulations applicable to the industry. For some verification types, we rely on best-in-class third-party partners, ensuring end-to-end data privacy.
  That being said, the member has since verified their account and they have redeemed their points successfully. 

  Customer Answer

  Date: 12/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I wish this company just would be upfront about their process because no one want to send their driver license or state id in to get paid. That's just not safe these days.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my gift card through survey junkie and they will not verify my account even though I did all the quality checks. I am owed $20 on gift card from them. I would like to be able to get my gift care after completing all the surveys.

  

  Business Response

  Date: 11/25/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points.

• Initial Complaint

  Date:11/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello On Monday 10/28/24 I noticed in my Survey Junkie account (which is under the email address of **************************** That I had an offer to earn $1.00 to be credited to my Survey Junkie account if I downloaded and installed the "desktop app" of Survey Junkie. I did download and install the app but never got the $1.00 credited to my account. I did report the issue to Survey Junkie on 11/13/24 that it had been 16 days and I still didn't get my credit as promised. They did nothing to help me it's a week later (TOTAL of 23 days now and still no credit) even though I did send them proof that it was downloaded and installed. Please can you help me get the $1.00 credited to my account? I have attached screencaps showing that it was downloaded and installed on my computer. I also included photos showing my Survery Junkie account as well it shows it as downloaded and installed but show how the $1.00 was never credited to me. Please help me dealing with these scammers who won't give me what they did promise me. thank you

  

  Business Response

  Date: 11/21/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, please note that all Survey Junkie members who install any of the Surf-to-Earn apps (browser extension, desktop app, or mobile app) will receive an award of 100 points per platform 72 hours after installation. However, its important to note that members will earn 100 points once the app is installed and activated. The member has downloaded the Surf-to-Earn desktop app on 28-10-2024 at 13:02:06 however their points are still pending because they have not activated the app on their PC.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22577239
  
  I am rejecting this response because:they are liars it was downloaded and installed as shown in my attachments they are scammers who promise something they don't deliver on
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/04/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis, also hundreds of members successfully receive points for installing and activating the Surf-to-earn app. As mentioned, please note that all Survey Junkie members who install any of the Surf-to-Earn apps (browser extension, desktop app, or mobile app) will receive an award of 100 points per platform 72 hours after installation. However, its important to note that members will earn 100 points once the app is installed and activated. The member has downloaded the Surf-to-Earn desktop app on 28-10-2024 at 13:02:06 however their points are still pending because they have not activated the app on their PC. If they are facing issues, we recommend them to uninstall the app and download it again.
  

  Customer Answer

  Date: 12/17/2024

   
  Complaint: 22577239
  
  I am rejecting this response because:

   

  Survey says you are nothing but a cheap scammer that's promoting fake and untrue offers
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been trying to collect on my earnings with surey junkie. And no one has been able to help me. I feel that this is a scam and just want other people to be very careful about this company. ****** A ***** ****************

  

  Business Response

  Date: 11/18/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, in order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they have been able to continue taking surveys and have since redeemed their points. 
  
  

• Initial Complaint

  Date:11/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After hours of doing their surveys when time to redeem became impossible I reached out to customer service and still no resolution. Have not heard from them since. Literally been ghosted.

  

  Business Response

  Date: 11/11/2024

  Please note that the members account is in good standing and they should be able to redeem their full points. Please also note that for members fromCanada, ****** is the only available redemption method, thus the member needs to redeem via their ****** account. 

  Customer Answer

  Date: 11/11/2024

   
  Complaint: 22533767
  
  I am rejecting this response because:

  When I originally started doing their surveys back in late 2023, the payment options were E-Gift cards, ************ OR PayPal. 

  Because I do not use nor have a ****** account, when I reached the $50+ pay-out point and tried to redeem my points, low and behold these other options no longer existed to Canadians.

  To my utter dismay, when I tried to reach out regarding my situation, I was told ****** or nothing.  This was not what was originally disclosed when I signed up, as I would never have began doing these surveys without having or the intent on having a ****** account.

  Also, I find it disconcerting that after finding a minimum or 2-3 emails a day from Survey Junkie for months and months, as soon as I contacted Survey Junkie customer service these emails completely stopped. Hmmm...how odd!!
  
  Sincerely,
  
  ******* Breton 

  

  Business Response

  Date: 11/20/2024

  Please note that as mentioned, the members account is in good standing and they should be able to redeem their full points. Please also note that for members from ******, ****** is the only available redemption method, thus the member needs to redeem via their ****** account. This has been in our Terms & Conditions for the past few years now and members from ****** have always been able to redeem only via ****** according to our Terms & Conditions.
  

• Initial Complaint

  Date:11/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for then Survey Junkie to earn extra money doing their online surveys. I earned 10+ dollars in November2024. I went to sign out and asked that my funds be sent to my VERIFIED email address via a virtual **** card. The site then said I have to pass a ID verification test through a third party provider. My ID had expired and i am handicapped and can't get to the *** to renew it. I explained to the customer support team. They wrote back for me to do the verification again and notify them when I completed it. I was unable to verify again but there site would not allow it. I contacted customer support and they said to try it again after 24hrs. This still didn't work. I contacted customer support and now they said they permanently suspended my account for unauthorized activity.I am reporting this company as a SCAM preying on ********** people trying to earn extra money to put food on the table. They scam you on taking survey's which they get paid for and won't pay out what they owe to their customers.I have done *********************** with other companies who never asked to verify your identity with no issues because they verify your email address. This ID verification is just a way for the company to block you and not pay what they owe.

  

  Business Response

  Date: 11/11/2024

  Survey Junkie is a safe and secure website, trusted by millions of members who take surveys and redeem on a daily basis. That being said, the panelist's account has been permanently suspended due to unauthorized use of the Survey Junkie Services, which is a violation of the Survey Junkie Terms and Conditions, specifically they failed to pass Photo ID Verification, which is a one time verification tool for our panelists. Survey Junkie reserves the right to rescind a panel membership and refuse to provide the Services at any time for any fraudulent activities. That being said, even though members are deemed ineligible from redeeming points for any violation of the Survey Junkie Terms and Conditions, as an exception, we have allowed the member to redeem all of their final rewards. 
  

• Initial Complaint

  Date:11/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been completing surveys for Survey Junkie. I completed enough surveys for $10.04. When I tried to redeem, the site stated I needed to verify my identity. I had already done this before, and they said it was a one-time only requirement. I sent in my identify verification (driver's license and a selfie). Shortly after, ********************** said my account was disabled because of fraud. I emailed them, asking what evidence they had. They responded that the account is permanently disabled because of fraud and that they would not provide any more information. In a recent email inquiry from me (on an unrelated issue), the agent commented how much Survey Junkie enjoyed my being a member and completing surveys. First, I would like my $10.04 for the work completed for the surveys. I would also like the account reinstated. Also, I would like it to be known publicly how they treat people, so others may not fall victim to their scams. I have completed surveys with them for some time without any such accusations. I did file a complaint some time ago with the BBB when Survey Junkie closed my account one time before. That was resolved when they reopened the account when I verified my identity. On that instance, Survey Junkie also attempted to hold the money I earned through completing surveys.

  

  Business Response

  Date: 11/08/2024

  Please note that we have checked the account and would like to note that the members account is in good standing and they have been able to continue taking surveys and should be able to redeem their full points.
  
  

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was answering surveys for cash, i tried to redeem my money ($30) an the suspended my account

  

  Business Response

  Date: 10/29/2024

  In order to improve the security of Survey Junkie and its members, we are introducing a new process of verification which is Photo ID verification, which will be a one time verification tool for our panelists. As a quality and verification measurement tool -this might be required at any point of the membership, in order to additionally:
  a) verify the account ( regardless of previous verification statuses)
  b) to exclude the chance of the account being compromised
  c) monitor the quality of provided information (honest and accurate information about themselves and all survey questions to the best of their ability)
  This method is used extensively in the market research industry for security and quality purposes. Again, we would like to emphasize that this is a one time verification check that members will not have to repeat over the lifetime of their account. That being said, the member has since verified their account and they should now be able to continue taking surveys and redeeming their points

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member of the Survey Junkie site since 2023 and have been honest and compliant with the site Terms and Conditions during the entire time. On October 11, 2024 I was informed that my account had been suspended due to fraudulent activity. However, after many inquiries no one at the organization was able to provide me with any actual examples or evidence of these fraudulent activities. Because there is no evidence that I violated the site's Terms and Conditions, I have requested multiple times that my legitimately earned points (2935, which is the equivalent of $29.35) be released to me as usual but have only received copy-and-paste responses that do not address my concerns. I have tried for over a week to resolve this with the Survey Junkie organization only to be ignored, and therefore feel it is time to file a complaint over this unethical behavior. I have provided screenshots of one of the emails admitting that they either do not have or refuse to provide information about my suspension as well as a screenshot of the earnings currently owed to me.

  

  Business Response

  Date: 10/22/2024

  As already explained, the member's account has been permanently suspended due to the unauthorized use of Survey Junkie Services, which is a violation of the Survey Junkie Terms and Conditions.  This decision is based on receiving 10+ independent reports from different survey providers, indicating that their responses were contradictory or inconsistent across multiple surveys. These actions violate Survey Junkie's Terms of Service, which require all members to provide honest and accurate responses.
  
  That being said, even though members are deemed ineligible from redeeming points for any violation of the Survey Junkie Terms and Conditions, as an exception, we are allowing them to redeem all of their final rewards.
  
  Thus, they can now press the REDEEM NOW button and redeem their points.

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********