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Business Profile

Searchers of Records

Peoplewhiz.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 749 total complaints in the last 3 years.
  • 151 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I found four charges beginning in July 2022, through September 30, 2022 for **************** , peoplewhizcom (2) and peoplewhiz.com on my amex bills. no one who has access to my credit card has any reason to have subscribed to this 'service' or any remembrance of even possibly accidentally clicking on their website. i see that other complaints have reported a similar situation. I do not even know how to access an account with them since i have not ever used their service.

    Business Response

    Date: 10/10/2022

    Hi *****, 

    I'm so sorry to hear this happened and more than willing to provide you a refund. Unfortunately we do not have your first and last name in our system so I am unable to locate the credit card to issue a refund. If you can provide the last four digits of your card number I should be able to locate the account and process a full refund. Thanks in advance for your cooperation. 

  • Initial Complaint

    Date:10/05/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I looked myself up on their site for ****. The information they had on me was wrong throughout the report. I get a notification my electric bill won't clear the bank because this place stole ***** without authorization from my account. I called them and explained my situation. Not only was the representative rude he also refused any solution. It clearly states on their site customer satisfaction guarantee and that is absolutely bogus. Not only is the report garbage they are scamming people out of their money. Absolute criminals.

    Business Response

    Date: 10/10/2022

    Hi *****, 

    Thanks for contacting us regarding your concerns. I have located your account and processed a full refund. We will be looking into your correspondence with our support team as well. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:10/02/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    charging me for unused service and then charging ***** for cancelation

    Business Response

    Date: 10/04/2022

    Hi ******, 

    Thanks for reaching out. We do not charge a cancellation fee. I did locate your account a process a full refund. Please allow 3-5 business days for the credit to reflected on your statement. 

  • Initial Complaint

    Date:09/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Yes the information on my name is in correct I never lived in ******************,**...my last name has never been ******....I never been married my last is ********* .....I was born in ****** ,***** lived in ********** all my life....I want information corrected thank u

    Business Response

    Date: 09/29/2022

    Hi *******, 

    Thank you for your feedback. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, therefore, we cannot make changes to the data. We do allow individuals to remove their name from the database at peoplewhiz.com/optout. Please let us know if you have any questions. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:09/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    People I searched. One has been dead for over six months and was not shown so. Very little info given on others.

    Business Response

    Date: 09/29/2022

    Hi *****, 

    We have located your account and processed a refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team

  • Initial Complaint

    Date:09/27/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never signed up for this and I see a charge on my credit card that I did not authorize

    Business Response

    Date: 09/28/2022

    Hi ****, 

    I was able to pull your account and cancel it. Please allow 3-5 business days for the refund to be reflected on your statement. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 09/28/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:09/21/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Peoplewhiz for one month as a onetime purchase of $27.99 on August 17, 2022 (see below and attached document)I was charged again on September 16, 2022 (see below and attached document ). Upon reviewing my credit card bill and seeing the additional charge. I contacted the Company and advised that I had ONLY purchased for 1 month/one time purchase and requested the amount be removed from my credit card. The first contact rep ******** refused and said its a subscription and would not allow me to speak with the next level up in the support tier. The company verbiage and details are misleading to the consumer that the service can be used for a 30 day period. It is scamming users out of money - by continually billing them for a service that they believe is for a 30 day period and NOT subscribing to an ongoing monthly service. I'm requesting that Peoplewhiz fully refund the incorrect charge from September 16, 2022 of $27.99. Aug 17 PEOPLEWIZARDNET Internet **************** ...4511 $27.99 Sep 16 PEOPLEWHIZ.COM ***** Services **************** ...4511 $27.99 Regards, ************************* ************ *********************

    Business Response

    Date: 09/22/2022

    Thank you for contacting us regarding your concerns. I'm sorry about your experience with our customer service team and will be looking into this. I have located your account and processed a full refund. Please allow 3-5 days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team 

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a month of PeopleWhiz.com (I.E., Aug 30, 2022). Two weeks into the service I was locked out (starting Sept 15, 2022). I called customer service but they tell me my service was cancelled through PayPal, but PayPal denies any such record. PeopleWhiz refuses to re-instate my services for the two weeks left and will only (poosibly) refund me me 30% of what I paid. I still want the service, but they aren't helping me at all with this issue. I asked to speak to someone higher up and they said I could try to call back later. If they cancelled my subscription, whether accidently or otherwise, they ought to have told me and at very least refund 50%, but what I'd like to happen is just to give me two more weeks because I'm trying to verify addresses for several folks on my Christmas card list and their site has actually been pretty helpful so far.

    Business Response

    Date: 09/19/2022

    Hi ***, 

    I'm having my developer look into this, but our system is showing your account hasn't been cancelled or deactivated. If you are still having trouble please email *************************************** and we can look into this further. 

     

  • Initial Complaint

    Date:09/12/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Very simple I want ALL my information deleted. Including other variations. When I tried to delete online it asked me to I Upload my D/L or same.That is illegal. Scamming and skirting the **** When I called the girl > friend ********** YOU WON'T HANG UP on a person than NEVER answer the return ..................YOU HAVE 5 DAYS. P

    Business Response

    Date: 09/13/2022

    Dear ****, 

    Thank you for contacting us regarding your concerns. Peoplewhiz is a provider of over 67 billion public records. Our data architecture and proprietary technology allows us to search through the records and deliver results instantly to our customers. We do not have control of the public records available, but we do allow individuals to remove their name from the database. The driver's license is only requested to validate the identity of the individual requesting (there can be multiple people with matching names and cities) for their information to be removed and to help us with our monthly compliance review. We have gone ahead and removed your information and you do NOT need to provide an ID. Please disregard the email requesting ID - this is just your confirmation it has been removed.  If you need any additional assistance, please do not hesitate respond and we will ensure your request is processed securely. 

    Best,

    Peoplewhiz Team

    Customer Answer

    Date: 09/15/2022


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and f

    ind that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

      accepted resolution of complaint to remove all my records. There is only one ********************* in the *******************

  • Initial Complaint

    Date:09/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Information given was false and incomplete. I searched myself, family members and others I know and information was incorrect. Then when I wanted to delve deeper it prompted me to pay another $20. Then I searched a distant relative whom I know was convicted of a *** crime, served time even, and his record came up clean as a whistle. This is a complete scam. A monthly charge of $27.99, two random $1.00 charges and a $19.95 charge in one day? SCAM.

    Business Response

    Date: 09/13/2022

    Hi *****, 

    Thanks for reaching out. I'm sorry to here you are not satisfied with our service. We processed a full refund. Please allow 3-5 business days for the credit to be reflected on your statement. 

    Best,

    Peoplewhiz Team 

    Customer Answer

    Date: 09/13/2022

    To Whom it may ********************************** should go without saying that I'd like to CANCEL my PeopleWhiz subscription as well. Once I have confirmation that my subscription is canceled, I will accept the response by the business. Refund is greatly appreciated, however I absolutely DO NOT wish to have $27.95 charged to my card next month.

    Thank you,

    *****************************

     

    Business Response

    Date: 09/16/2022

    Hi *****, 

     

    Your subscription was canceled and your card was blocked from any further use when we processed your refund. 

Peoplewhiz.com is NOT a BBB Accredited Business.

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