Reviews

Review Details

• Review fromRose R

  Date: 08/18/2023

  1 star
  TCL is a company that doesn't stand by their product. We purchased an air conditioner that died in 4 days. I had all the documentation on the unit and they made the warranty process impossible. They refused to replace the unit. I would never buy another one of their products.

• Review fromDennis D

  Date: 08/17/2023

  2 stars
  All I needed help with was advice that would take two minutes and a few clicks of the remote. I'm not PAYING someone to have this help.

• Review fromDraven T

  Date: 08/16/2023

  1 star
  I have had several TCL products, I use their products as secondary bedroom sets. I use Samsung in my main rooms. Upgraded one of the 55in TCL tvs for a 75in TCL and TCL brand sound bar. It has back lighting issues which affect dark and colorful scenes. I called and started a warranty claim two weeks ago. After lots of back and forth and numerous pictures/non helpful hot fixes I get an email saying that it’s not worth going through them and to just return my unit. I explain that I do not have the box and will not have a 75in tv rattling around in the back of one of my trucks. I had to request a manager 7 times in 24 minutes to finally speak to one. He informs me they meant to say that was only an option. I send another picture of my tvs serial number and a copy of my receipt. I get told thanks and it’s going on day four with no response. After this issue is resolved TCL has lost my brand loyalty.

• Review fromTori M

  Date: 08/15/2023

  1 star
  My TCL - 50" Class 4-Series LED 4K UHD Smart Google TV has once again went out. I originally purchased the tv brand new last year in March and 6 months later the tv went out. The tv showed a blank screen. You can hear the tv come on but no picture shows. I called TCL and got helped with troubleshooting the issue and to no prevail the tv would not come back on. A claim was submitted and then TCL decided they would send me a refurbished one. I asked for a brand new and they shared that they would let me know if that was possible, Days later I was sent a new one by FedEX. Now this new tv has once again went out. I have only had this tv for 6 months; no exaggeration and the the same exact thing has happened to this one. I started to feel that this would happen so I didnt cut the tv out and kept the tv on but then a storm came last night and it flickered with the lights and now the tv comes on but no picture shows. I have a physical disability so I sit at home all day. Ive been so upset bc I hate to say this but tv is my life. Im so upset that I even bought this television. I wish TCL would not even sell this tv knowing that its an issue with these particular ones. I dont even have the funds to even get a new one with being on SSI disability.

• Review fromYvonne W

  Date: 08/06/2023

  1 star
  TCL does not stand behind it's products. Our TV went out in less than a year. They make you jump through repeated hoops to get a replacement approved and then they don't have refurbished stock to replace the product. I can understand having to wait a few weeks but this has been going on for over a month. If they don't have refurbished stock then they should send a new TV. Even taking to a supervisor made no difference. I have not had such terrible service in a very long time.

• Review fromEbony R

  Date: 08/05/2023

  1 star
  TCL is ******** I bought a t.v. around March or April thus year and the t.v. blacked out the tv is still under warranty and they will not replace my tv they have had me send numerous videos of the same thing over and over then they take days to respond to emails complete crap I will never spend my money on no other TCL product coustmer service suck they suck. I would of gave them 0 stars

• Review fromTheresa A

  Date: 07/04/2023

  1 star
  I agree with the massive amount of complaints against this company. They have a 1 star rating from ACTUAL customers and only because you can't choose 0. Yet BBB gives them an A+ rating? For garbage products, illegally bypassing warranty, and extremely poor response to customers? How DOES BBB justify that rating. This company is fraudulent and scanning people out of money. They should have an F and people should be warned NOT to purchase thier products. I'm sure tcl PAYS for that A+ RATING... this is ridiculous

• Review fromFranny B

  Date: 06/22/2023

  1 star
  This company is a complete joke. I have never in my life dealt with such horrible costumer service. I bought my TCL tv in august of 2022 and a few months later started noticing glitches with the audio and working and the screen freezing. I reached out to TCL in February and have gotten the run around as to why I can’t get a replacement . I have sent videos and pictures of the issues and keep being told that it has been sent to the warranty department. I’m going to guess that department doesn’t exist because I still haven’t received any response. My tv is now completely not working and have reached out to them again and was told my case is being reviewed. This is not how a company should treat its consumers who are spending a lot of money on a product. All I asked for was to replace the tv and all I have gotten was excuses and aggravation.I will never purchase another product from TCL ever again!!! Run from this company

• Review fromjake s

  Date: 06/21/2023

  1 star
  terrible service never by tcl tv... sound shuts off...I got the run around

• Review fromWill M

  Date: 05/22/2023

  1 star
  ABSOLUTE GARBAGE….stoped working after 3 months and the replacement lasted another 3 months. I will never buy this brand again and I urge anyone reading this not to either. Customer service sucks,the products suck, and you’re wasting your time spending your money. DO NOT BUY A TCL TV!!!!!! You will be sorry.